Fair Labor Practices & Human Rights

Commitment to Fair Labor Practices & Human Rights

Child Labor Avoidance

Sutherland adamantly supports U.S. Child Labor Laws and strictly adheres to them at all of our locations across the globe in addition to any local laws that may be applicable.

Freedom of Association

Sutherland believes that open communication and direct engagement between workers and management is the most effective way to resolve workplace issues. As such, workers are able to communicate openly with management regarding working conditions without fear of reprisal, intimidation or harassment. Sutherland respects the rights of workers to associate freely in accordance with local laws.

Freely Chosen Employment

Forced, bonded or indentured labor or involuntary prison labor is not used. All employment is voluntary and workers are free to leave upon reasonable notice without unlawful penalty.

Sutherland ensures that employee handbooks clearly convey the conditions of employment in a language understood by the worker. Each worker is provided with a copy of their employment contract or terms of their employment, which reflect current and applicable labor laws and regulations.

Humane Treatment

Disciplinary and grievance policies and procedures are clearly defined, communicated to workers and accessible to all employees. Sutherland is committed to ensuring that the workplace is a harassment and intimidation free zone and monitors its supervisors on the treatment of its workers.

Independent Grievance Process

Sutherland ensures their employees have access to an independent grievance process.


Sutherland does not discriminate against any employee based on their ideological views, race, color, religion, gender, sexual orientation, national origin, age, disability, or any other status protected by law. In addition workers or potential workers are not subjected to medical tests that could be used in a discriminatory way unless there is a clear risk of health to other workers arising out of such workers performance of their work.

Training workers on their rights

Sutherland provides training on employee rights and responsibilities. These cover requirements identified in Sutherland’s Code of Conduct, as well as other international human rights standards. This training may be incorporated into existing employee training materials.

Wages and Benefits

Compensation paid to workers complies with all applicable wage laws, including those relating to minimum wages, overtime hours and legally mandated benefits. If required by local law, workers that perform overtime work shall be compensated for overtime at pay rates greater than regular hourly rates.

Deductions from wages not provided for by national law or local law are not permitted without the express, written permission of the worker concerned.

Working Hours

Sutherland ensures that its non-exempt workforce is not subjected to excessive working hours, both daily and weekly in the aggregate. All overtime work is voluntary and workers are not penalized for refusing overtime work.