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2013 Global Outsourcing Ranking

Top Services Provided: Industry-Specific Services; Customer Relationship Management; Financial Management
Top Industries Served: Telecommunication; Technology (Hardware and Software); Retail and Consumer Goods
Top Regions Served: U.S. Western Europe; Middle East

Global Outsourcing 100 Top Leader 2011

The Global Sourcing 100®, produced annually by the International Association of Outsourcing Professionals (IAOP)®, is devoted to featuring the best of today's leading outsourcing service providers and tomorrow's rising stars. Companies were judged as the world’s best outsourcing service providers and advisors globally. Relative rankings, selection process details and company strengths were featured in a special advertising section produced by IAOP in the May 20, 2012 Fortune 500 issue of FORTUNE® magazine.

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Central Louisiana Chamber Of Commerce (CNLE) Award for “Best New Business (“Bizzy” Award)

Global Outsourcing 100 Top Leader 2011

Sutherland was honored on April 12, 2013 at the inaugural Central Louisiana Chamber of Commerce Business Awards ceremony at the in Alexandria, LA. The winners were selected among nominees made by the Chamber Board of Directors and by Chamber members. Chamber member representatives voted via ballots received in the mail. Chamber member votes counted for 25% of the decision with 75% from a panel of three judges composed of Chamber executives from other communities in Louisiana. Winners in each of the twelve categories were named at the red carpet event with Lieutenant Governor Jay Dardenne serving as the Master of Ceremonies. "The Chamber congratulates each of the winners," said Deborah Randolph, President, Central LA Chamber of Commerce. "These businesses and industries are pillars of the community. This was their night to shine."

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Trade & Industry Development’s Corporate Investment and Community Impact (CiCi) Award

Global Outsourcing 100 Top Leader 2011

This award recognizes corporate locations and investments focusing on both community investments and the economic developers responsible for securing that investment. Sutherland Global was recognized under the Community Impact category. Sutherland invested $2.9 million to revitalize a 40,000-square-foot building for its business process outsourcing functions. We created 600 new direct jobs, with the project also resulting in an estimated 421 new indirect jobs, for a total of more than 1,000 new jobs in Central Louisiana. The reaction to the announcement was immediate. Louisiana Governor Bobby Jindal remarked, “It’s a great day for Alexandria and a great day for the state of Louisiana.” For more information, click here.

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fDi Projects of the Year 2012: “Best Outsourcing Project Runner Up – Sutherland Global Services in Jamaica

2011 Top 10 Best BPO Companies

In its first “Projects of the Year” Awards, fDi Magazine recognized the best economic developments in jurisdictions around the world. The awards highlight the best greenfield investments in 2012. fDi Intelligence, a division of the Financial Times, owns a database which tracks cross border investments across all sectors and countries worldwide encompassing more than 16,000 projects last year. In the Global Best Outsourcing Projects category, Sutherland’s decision to establish a global delivery center in Mona, Jamaica earned runner-up recognition as a global top three project. Sutherland’s initiative stood out based on its strong job creation and potential for 3,000 new hires as well as its “outsourcing with a conscience” philosophy which is the foundation of a unique delivery model, placed in a university campus, providing an ideal scenario to offer jobs to existing students and recent graduates while providing real world workforce training and skills enhancement. “It is an investment that will benefit the area, and that makes for a successful FDI project," said fDi Magazine editor Courtney Fingar.

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2012 Leaders - Specialty KPO, Global Leader Industry Specific BPO, Leader Mid-tier FAO, Global BPO Challengers, Mid-Tier Customer Management Vendors
Global Services 100 List
Leaders-Specialty KPO • Global Leaders – Industry Specific BPO • Leaders- Mid-tier Customer Management Services • Leading Mid-tier FAO Providers • Top 10 Best Performing BPO Companies Globally • Top 10 Latin America Delivery Leader

2011 Top 10 Best BPO Companies

Companies included in The Global Services 100 are chosen through a rigorous methodology that evaluates each company across multiple dimensions, measured both quantitatively and qualitatively. It is neither a study of 100 largest companies nor a survey aimed at choosing the hundred best companies based on financial performance. The study presents a complete view of the dynamics of the most significant segments that make up the IT and business process outsourcing industry.

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Best CIO Awards: “Leveraging IT for Business Performance”

CIO

The Best CIO Awards (Thought Leaders for Leadership & Innovation) provides a foundation for the IT Industry to showcase and celebrate Innovation & Leadership. These awards are an opportunity for organizations involved in IT across the public and commercial sectors to put the spotlight on their achievements. The award aims to distinguish projects and initiatives using information/communications technologies that have created value for business organizations.

For 2012, Sutherland received the Best CIO award for its Pricing and Commercial Engagement Portal.

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Inc. 5,000
Sutherland Global Services Featured on Inc. 5,000 Index for the Sixth Time

Inc. 5000 Number Two Job Creator 2011

The Inc. 5,000 offer the most comprehensive look at the entrepreneurial engine driving the U.S. economy, and represents the 5,000 fastest growing private companies in America. Sutherland has ranked on this list in every year since 2007, and in 2010 was recognized as the number one job creator. In 2011, Sutherland was the number two job creator, ranked sixth in employee count and in the top 60 by actual gross dollar of growth. In 2012, Sutherland ranked as one of the top 25 companies in our revenue category.

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Information Week 500

Information Week 500 Top Technology Innovators

For the third consecutive year, Sutherland Global Services was among the top companies in the InformationWeek 500. InformationWeek identifies and honors the nation's most innovative users of information technology with its annual 500 listing and also tracks the technology, strategies, investments and administrative practices of America’s best-known companies. The InformationWeek 500 rankings are unique among corporate rankings as it spotlights the power of innovation in information technology, rather than simply identifying the biggest IT spenders.

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BPO Excellence Award
Sutherland Global Services Wins BPO organization of the Year and the Operational Excellence and Quality Award

BPO Excellence

On February 14, 2013, Sutherland was recognized as BPO Organization of the Year at the annual BPO Excellence Awards. The awards are organized by Asian Federation of Business, endorsed by Stars of the Industry Group in association with World HRD Congress and CMO Asia. Sutherland also received the award in 2011. The BPO Sector has evolved significantly over the last decade and has matured beyond the pioneer phase to enter the Emerging Rapid Growth phase. The BPO Excellence Awards identifies and rewards the professionals & organizations for their superlative achievements in the field of Business Process Outsourcing.

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Three Time Outstanding Employer & Hall of Fame Recipient
Outstanding Employer Award & Hall of Fame Inductee from Philippine Economic Zone Authority

Outstanding Employer

Sutherland has been presented with the Outstanding Employer Award by the Philippine Economic Zone Authority (PEZA) for the third year, promoting Sutherland into the Hall of Fame. The Hall of Fame elevation was a fitting climax to Sutherland winning the award for a third year and is a true reflection of the company’s consistent innovation of employee best practices spanning its global operational network. The Outstanding Employer Award recognizes Sutherland for providing employees with a vibrant and rewarding workplace as well as its success in generating new employment opportunities in the Philippines.

Sutherland showcased its superior employee relations programs and technologies that are operational across all of its locations in the Philippines. PEZA officials continue to be impressed with the breadth of Sutherland’s employee engagement initiatives and the ongoing investment in technological innovation in its workplace. Sutherland has deployed advanced automated tools from recruitment skill set analysis and web-based applicant tracking system to a unique, integrated HR model featuring analytics, resolution tracking, and metrics.

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Global Integrated BPO Services Customer Value Leadership of the Year Award
Sutherland Wins the "2008 Global Integrated BPO Services Customer Value Leadership of the Year Award"

Customer Value Leadership

The 2008 Frost & Sullivan Customer Value Leadership of the Year in Integrated BPO Services Award was presented to Sutherland for outstanding delivery of superior, integrated and vertical BPO service offerings through world class talent development and processes. Sutherland has demonstrated excellent credentials in nimbleness, response time and flexibility. Highly satisfied and committed clients testify that the revenue generating and engaged business model of Sutherland consistently increases the productivity and maximizes their customer life cycles. Their global footprint allows for valuable geographical redundancy and highest level of maturity in talent management.

To download Frost & Sullivan’s case study on Sutherland’s award winning Customer Value Leadership, click here.

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Fastest Growing BPO Company
Philippines – International ICT Awards

Fastest Growing BPO Company

Organized by The Canadian Chamber of Commerce of the Philippines and The Business Processing Association of the Philippines, the International ICT Awards recognizes outstanding performance and contribution by organizations and individuals within the sector every year. Sutherland, which set up its first facility in the Philippines in mid 2005 has now expanded to six locations in the country with over 10,000 employees providing integrated BPO services to the company’s Fortune 1000 Global clients. Sutherland’s expansion in the Philippines has been fuelled by continued growth in the company’s existing outsourcing engagements as well as the addition of several new clients.

Commending Sutherland on its achievement, Oscar Sanez, CEO of the Business Processing Association of the Philippines said, “This award is a testimony to the strong quality processes that Sutherland has institutionalized across its global locations that has enabled the company to achieve this kind of rapid growth over the last five years. We congratulate Sutherland on their achievement and it is our hope that the company will continue to expand their presence, providing more employment opportunities to the talented work force in the country.”

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Award of Recognition Commitment to Quality Management
Philippine Quality Award

Commitment to Quality Management

The Philippine Quality Award is the highest level of national recognition for exemplary organizational performance. It is equivalent to the very prestigious Malcolm Baldrige National Quality Award (MBNQA) in the U.S. and other National Quality Awards nationwide. Established through Executive Order No. 448, issued by former President Fidel V. Ramos on October 3, 1997, the award is given to organizations in the private and public sectors that excel in quality, productivity and business performance.

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Rising Star Award for Service Excellence
Service & Support Professionals Association Rising Star Awards for Service Excellence

Service Excellence

Service & Support Professionals Association (SSPA) Awards recognize technology companies who display exceptional leadership, innovation and commitment in both service excellence and the development and implementation of best practices. It is the only industry peer recognition award and has become one of the highest honors in the service and support industry.

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Best Service & Transaction Process Improvement Project
Sutherland wins the “Best Service & Transaction Process Improvement Project” at the Lean Six Sigma & Process Improvement summit

Best Service & Transaction Process Improvement Project

Sutherland Global Services received top honors at the 2008 Process Excellence Awards held by the International Quality & Productivity Center (IQPC). Sutherland secured the top spot overcoming stiff competition from some of the world’s largest corporations in the financial services, technology and energy industries. Sutherland won first place in the “BEST SERVICE & TRANSACTION PROCESS IMPROVEMENT PROJECT” category.

“Each year, we are delighted not only to receive such a large number of high-quality entries into the Process Excellence Awards, but also to salute the winners in the field and recognize those that excel. We congratulate Sutherland Global Services,” said Vanessa Lovatt, Divisional Director, Lean Six Sigma & Process Improvement, IQPC. Lovatt cited process innovation and the effective deployment of technology in the Sutherland solution as the key elements of its award winning project.

Sutherland’s project showcased the process development and productivity enhancements that it achieved through the implementation of an extremely successful Six Sigma project on behalf of one of the world’s largest telecommunications companies. Sutherland leveraged the Six Sigma quality framework to develop a decision tree-based support methodology and to implement an automated knowledge management process that ensured faster resolution of customer transactions and improved its client’s overall end-user customer experience.

The Process Excellence Awards were established to honor, recognize and promote Six Sigma and Process Excellence projects that demonstrate true best practices and to expand and increase the uptake of Six Sigma and Process Excellence methodology globally.

For more information, please click here.

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Six Sigma Case Study Presentation Contest
Sutherland Received Top Honors in the 2008 Six Sigma Case Study Presentation Contest

Sutherland Global Services received top honors in the 2008 Six Sigma Case Study Presentation Contest held by the Indian Statistical Institute (ISI) and the Quality Council of India (QCI). Sutherland secured the top spot for the second consecutive year overcoming competition from global players in the technology and BPO industry.

Sutherland was voted best in the Information Technology Enabled Services category with exceptionally high points for delivering measurable results to its clients, as well as its proven ability to implement its quality initiatives with on-time completion.

The Six Sigma Case Study Contest recognizes organizations that are able to drive measurable business results through continuous process innovation while promoting quality awareness and sharing of best practices across different industries.

Sutherland’s case study showcased the process development and productivity enhancements that were achieved through the implementation of Six Sigma projects for two of the world’s largest PC manufacturers. Sutherland used the Six Sigma quality framework to develop a data driven approach aimed at identifying and eliminating process inefficiencies associated with maximizing the lifetime value of its clients’ customers. The resulting process improvements increased customer satisfaction levels and reliability of service for both the clients.

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Award for Best Project in Lean Services
Lean and Six Sigma Excellence Awards presented by Symbiosis Centre for Management and Human Resource Development (SCMHRD)

These awards have been established to honor, recognize and promote Six Sigma projects that demonstrate true best practices and to expand and increase the uptake of Six Sigma methodology globally.

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Best Outsourcing Thought Leadership Award
Sutherland Wins the Best Outsourcing Thought Leadership Award for Information Technology

The Inconvenient Truth About Caring for Customers, authored by Tom Topolinski, won the Best Outsourcing Thought Leadership Award for Information Technology. The criteria for winning the award were based on the following:

  • How knowledgeable and/or innovative? Does this writer take a unique stand?
  • How influential? Does the writer build a strong argument?
  • How relevant? Will this help impact business/the industry?
  • How well written? Is it enjoyable to read and avoids jargon?

The award is presented by the Outsourcing Institute
Click here to download the White Paper in PDF format

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