The Global Sourcing 100, produced annually by the International Association of Outsourcing Professionals (IAOP), is devoted to featuring the best of today's leading outsourcing service providers and tomorrow's rising stars. Companies were judged as the world’s best outsourcing service providers and advisors globally. Relative rankings, selection process details and company strengths were featured in a special advertising section produced by IAOP in the May 4, 2009 Fortune 500 issue of FORTUNE® magazine. Companies were judged on four critical characteristics: size and growth; customer references; organizational competencies; and management capabilities.

The Inc. 5,000 includes the Inc. 500, but digs deeper to offer the most comprehensive look at the entrepreneurial engine driving the U.S. economy, and represents the 5,000 fastest growing companies in America. Sutherland has ranked on this list in 2007, 2008 and 2009. The list is based on percentage revenue growth from the previous three years. To qualify, companies must have been founded by and generating revenue by the first week of three years prior to each year the awards are received, and therefore able to show four full calendar years of sales.

The 2008 Frost & Sullivan Customer Value Leadership of the Year in Integrated BPO Services Award was presented to Sutherland for outstanding delivery of superior, integrated and vertical BPO service offerings through world class talent development and processes. Sutherland has demonstrated excellent credentials in nimbleness, response time and flexibility. Highly satisfied and committed clients testify that the revenue generating and engaged business model of Sutherland consistently increases the productivity and maximizes their customer life cycles. Their global footprint allows for valuable geographical redundancy and highest level of maturity in talent management.

To download Frost & Sullivan’s case study on Sutherland’s award winning Customer Value Leadership, click here.

Organized by The Canadian Chamber of Commerce of the Philippines and The Business Processing Association of the Philippines, the International ICT Awards recognizes outstanding performance and contribution by organizations and individuals within the sector every year. Sutherland, which set up its first facility in the Philippines in mid 2005 has now expanded to six locations in the country with over 10,000 employees providing integrated BPO services to the company’s Fortune 1000 Global clients. Sutherland’s expansion in the Philippines has been fuelled by continued growth in the company’s existing outsourcing engagements as well as the addition of several new clients.

Commending Sutherland on its achievement, Oscar Sanez, CEO of the Business Processing Association of the Philippines said, “This award is a testimony to the strong quality processes that Sutherland has institutionalized across its global locations that has enabled the company to achieve this kind of rapid growth over the last five years. We congratulate Sutherland on their achievement and it is our hope that the company will continue to expand their presence, providing more employment opportunities to the talented work force in the country.”

Sutherland has been presented with the Outstanding Employer Award by the Philippine Economic Zone Authority (PEZA) in both 2008 and 2009. This award recognizes Sutherland for providing employees with a vibrant and rewarding workplace as well as its success in generating new employment opportunities in the Philippines.

Sutherland showcased its superior employee relations programs and technologies that are operational across all of its locations in the Philippines. PEZA officials were especially impressed with the breadth of Sutherland’s employee engagement initiatives and the level of technological innovation in its workplace. Sutherland has deployed advanced automated tools from recruitment skill set analysis and web-based applicant tracking system to a unique, integrated HR model featuring analytics, resolution tracking and metrics.

The Philippine Quality Award is the highest level of national recognition for exemplary organizational performance. It is equivalent to the very prestigious Malcolm Baldrige National Quality Award (MBNQA) in the U.S. and other National Quality Awards nationwide. Established through Executive Order No. 448, issued by former President Fidel V. Ramos on October 3, 1997, the award is given to organizations in the private and public sectors that excel in quality, productivity and business performance.

Service & Support Professionals Association (SSPA) Awards recognize technology companies who display exceptional leadership, innovation and commitment in both service excellence and the development and implementation of best practices. It is the only industry peer recognition award and has become one of the highest honors in the service and support industry.

Sutherland Global Services received top honors at the 2008 Process Excellence Awards held by the International Quality & Productivity Center (IQPC). Sutherland secured the top spot overcoming stiff competition from some of the world’s largest corporations in the financial services, technology and energy industries. Sutherland won first place in the “BEST SERVICE & TRANSACTION PROCESS IMPROVEMENT PROJECT” category.

“Each year, we are delighted not only to receive such a large number of high-quality entries into the Process Excellence Awards, but also to salute the winners in the field and recognize those that excel. We congratulate Sutherland Global Services,” said Vanessa Lovatt, Divisional Director, Lean Six Sigma & Process Improvement, IQPC. Lovatt cited process innovation and the effective deployment of technology in the Sutherland solution as the key elements of its award winning project.

Sutherland’s project showcased the process development and productivity enhancements that it achieved through the implementation of an extremely successful Six Sigma project on behalf of one of the world’s largest telecommunications companies. Sutherland leveraged the Six Sigma quality framework to develop a decision tree-based support methodology and to implement an automated knowledge management process that ensured faster resolution of customer transactions and improved its client’s overall end-user customer experience.

The Process Excellence Awards were established to honor, recognize and promote Six Sigma and Process Excellence projects that demonstrate true best practices and to expand and increase the uptake of Six Sigma and Process Excellence methodology globally.

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Sutherland Global Services received top honors in the 2008 Six Sigma Case Study Presentation Contest held by the Indian Statistical Institute (ISI) and the Quality Council of India (QCI). Sutherland secured the top spot for the second consecutive year overcoming competition from global players in the technology and BPO industry.

Sutherland was voted best in the Information Technology Enabled Services category with exceptionally high points for delivering measurable results to its clients, as well as its proven ability to implement its quality initiatives with on-time completion.

The Six Sigma Case Study Contest recognizes organizations that are able to drive measurable business results through continuous process innovation while promoting quality awareness and sharing of best practices across different industries.

Sutherland’s case study showcased the process development and productivity enhancements that were achieved through the implementation of Six Sigma projects for two of the world’s largest PC manufacturers. Sutherland used the Six Sigma quality framework to develop a data driven approach aimed at identifying and eliminating process inefficiencies associated with maximizing the lifetime value of its clients’ customers. The resulting process improvements increased customer satisfaction levels and reliability of service for both the clients.

These awards have been established to honor, recognize and promote Six Sigma projects that demonstrate true best practices and to expand and increase the uptake of Six Sigma methodology globally.

An annual study recognizing excellence among global service providers.

The Inconvenient Truth About Caring for Customers, authored by Tom Topolinski, won the Best Outsourcing Thought Leadership Award for Information Technology. The criteria for winning the award were based on the following:

• How knowledgeable and/or innovative? Does this writer take a unique stand?
• How influential? Does the writer build a strong argument?
• How relevant? Will this help impact business/the industry?
• How well written? Is it enjoyable to read and avoids jargon?
  

The award is presented by the Outsourcing Institute
http://www.outsourcingintelligencenetwork.com/oi_prod/index.php?option=com_content&task=view&id=74.

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