Sutherland offers a predictive virtual personal assistant solution designed specifically for the financial services industry. Our solution is focused on helping our clients increase user adoption, reduce costs and deliver a superior customer experience.
The system anticipates customers’ needs and approaches them with relevant solutions. It “learns” from individual customer interactions as well as “crowd” behavior to determine the likelihood of a relevant solution. This unique approach presents customers with the most appropriate solution and optimizes their experience.
Digital Banker can be deployed across multiple channels, including web, mobile or phone (IVR). Users can communicate with Digital Banker using a combination of voice, text and on-screen tapping. Digital Banker benefits include:
- Predictive Assistance – anticipate customer needs and provide quick resolution
- Pre-Built Topics - easily configured to your "look & feel"
- Quick Deployment – leverages existing data and infrastructure
- Cross-Channel Availability – our server technology enables consistent service experience across all channels