Government Industry Overview
Sutherland Global Services’ long and successful history in business process transformation makes Sutherland Government Solutions (SGS) an ideal partner for public sector organizations looking to enhance constituent experience and make smart, strategic investments.
With SGS handling business processes, government clients can focus on their missions and their constituents. SGS offers integrated BPO, using technology-enabled services to merge front- and back-office business functions. The result is a less costly, more efficient and citizen-centric operation.
- We deploy rapidly, either on-site at the client’s government facility or off-site at a secure facility.
- We offer multi-channel constituent relations via phone, email, online chat, and self-service.
- We provide a single point of contact for constituent relations, employee information and services.
- We employ well-trained professionals with highly specialized skills who incorporate rigorous controls and security standards into every BPO engagement.