The International Association of Reservation Executives once again delivered a superb conference this year Sept 20 -23 held at the Hyatt Regency La Jolla at Aventine in San Diego, CA. The non –profit worldwide membership includes executives and managers from a variety of companies in the reservations and customer contact centers within the travel industry. This annual event offers a one of a kind professional learning experience, allowing the members to network, learn and benchmark with their peers. The keynote speakers and session leaders truly connect with the audience about how new trends impact the contact center environment. As a longstanding partner and educator with IARE, this year we were pleased to have Jeff Mortlock our VP of Customer Lifecycle Management present Intergration of Social Media in the Contact Center.
Social Media Overview - Join the Conversation
Your customers are already talking about you. If you’re not part of the conversation – it’s time to join in! Sutherland brings the expertise, tools, and technology you need to harness the power of social media as a customer engagement and support channel.
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