Travel & Transportation Industry Solutions

IARE

The International Association of Reservation Executives once again delivered a superb conference this year Sept 20 -23 held at the Hyatt Regency La Jolla at Aventine in San Diego, CA. The non –profit worldwide membership includes executives and managers from a variety of companies in the reservations and customer contact centers within the travel industry. This annual event offers a one of a kind professional learning experience, allowing the members to network, learn and benchmark with their peers. The keynote speakers and session leaders truly connect with the audience about how new trends impact the contact center environment. As a longstanding partner and educator with IARE, this year we were pleased to have Jeff Mortlock our VP of Customer Lifecycle Management present Intergration of Social Media in the Contact Center.

Social Media Overview - Join the Conversation

Social Media Overview - Join the Conversation

Your customers are already talking about you. If you’re not part of the conversation – it’s time to join in! Sutherland brings the expertise, tools, and technology you need to harness the power of social media as a customer engagement and support channel.

Sutherland’s services are designed to reduce cost, improve revenues and maximize customer satisfaction. For the last 29 years, we have delivered a strong track record of multi-geography, transformational customer management solutions to leading global organizations. Our vast experience in delivering Technology and Customer Centric Insight Driven (CCID) Customer Lifecycle Management Services to leading Fortune 500 companies has helped clients transition, transform and improve their Customer Experience worldwide.

TTL Overview

TTL Overview

The world’s top travel, transportation and logistics companies turn to Sutherland to Increase Customer Lifetime Value, Grow Revenues, Reduce Costs and Improve Customer Experience.

Services at the Speed of Innovation

Services at the Speed of Innovation

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Sutherland Travel Solutions Boosts Quality Performance over 99.5%

Sutherland Travel Solutions Boosts Quality Performance over 99.5%

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Leading Global Cruise Company Doubles Sales, Cuts Costs 50% by Outsourcing Customer Care Center

Leading Global Cruise Company Doubles Sales, Cuts Costs 50% by Outsourcing Customer Care Center

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Rapid Global Expansion Delivered with Strong Performance Results

Rapid Global Expansion Delivered with Strong Performance Results

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