Travel & Transportation Industry Overview
The added pressure associated with the recent global economic downturn, fluctuations in fuel prices, and intensified regulations have impacted no industry more than Travel, Transportation, & Logistics. Competition, customer expectations and price pressures have never been higher, and are constantly rising. Companies are always looking for ways to cut costs, streamline processes, and optimize their organizational efficiency.
An increasingly viable option for travel companies to combat these issues is a partnership with a Business Process Transformation service provider such as Sutherland. Our travel clients benefit from our unique integrated BPO model, which seamlessly integrates strategic front and back office business functions. We pride ourselves on the measurable improvements we provide our travel clients with, including enhanced customer experience and satisfaction, increased revenue, and reduced costs.
Our travel industry solutions pertain to Airlines, Travel Management Companies (TMCs) and Online Travel Agencies (OTAs), Hotel, Cruise & Car Rental Companies and Logistics. Our strategic partnerships with organizations such as the International Air Transportation Association (IATA) help us understand changes within the market, while affording us an opportunity to guide industry players with our innovative ideas.