Digital Healthcare Solutions: Modernizing Operations

Patients, members, and clinicians are—first and foremost— customers.

Many healthcare organizations have forgotten this simple truth and struggle to make patient, member, and physician experience a competitive advantage. With physician attrition reaching all-time highs this beleaguered group is as much in need of attention as patients. The time to focus on customer experience (CX) and physician experience (PX) is now.

Transformation
is the only future.

As the only industry sector outside of government and education to experience negative productivity gains over the past quarter century, the business practices of healthcare payers and providers are often a generation behind those in other industries. Many simply won't survive if their poor business operations aren't modernized—and fast.

The nexus of care is anywhere.

Maintaining a continuous, always-on relationship with patients and plan members between instances of care is critical today, particularly when in-person visits with providers are fewer and further between and the demand for location-free access to care is growing in response to the COVID19 pandemic.

Digital healthcare solutions that solve for scale.

Increasingly, providers and payers are recognizing the value of advanced healthcare software solutions to solve shared problems by delivering leverage & scale across a fragmented industry.

Accelerate from where you are

Modernize operations to achieve value with efficiency.

For now, there's still time to act. But for many that window is closing fast. The time for accelerating efforts is today.

Create a digitally enabled, always-on relationship with patients, members, and physicians.

We imagine a world where everyone can enjoy location-free access to care and not be limited by the availability of their care provider.

Use data more effectively to do healthcare differently.

While most agree that there is value in health data, healthcare organizations have struggled up to now to extract that value and use it to support efficient and effective care.

Engineer human healthcare experiences that truly matter.

Take what other industries have learned about delivering truly exceptional customer experiences and engineer them into your technologies and processes.

Focus on mission – and the core competencies in support of it – to the exclusion of all else.

That means investing your time, energy and resources being the best at the things that are truly strategic to your mission.

$1.1T

spent on non-clinical operations (of which $504 billion is excess)

Woolhandler and Himmelstein

64%

of potential for back office automation remains unrealized

Sutherland analysis, 2021

80%

Companies that lead in customer experience outperform laggards by nearly 80%

Qualtrics

81%

of companies view customer experience as a competitive differentiator

Dimension Data

Join us in the future

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Sutherland
Healthcare Services
Can Help Your Business?

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What we believe
about healthcare

Modernize operations to achieve value with efficiency.

Create a digitally enabled, always-on relationship with patients, members, and physicians.

Use data more effectively to do healthcare differently.

Engineer human healthcare experiences that truly matter.

Focus on mission – and the core competencies in support of it – to the exclusion of all else.

$1.1T

64%

80%

81%

Accelerate your healthcare transformation

Contact Us

Thanks For Reaching Out!

Modernize operations to achieve value with efficiency.

Create a digitally enabled, always-on relationship with patients, members, and physicians.

Use data more effectively to do healthcare differently.

Engineer human healthcare experiences that truly matter.

Focus on mission – and the core competencies in support of it – to the exclusion of all else.

$1.1T

64%

80%

81%

Accelerate your healthcare transformation

Thanks For Reaching Out!