Chart a New Course with Integrated Insurance Solutions and Ecosystems
Bring the most integrated toolset of AI, automation, data, and CX solutions to operations by working with an insurance partner that partners with the very best. At Sutherland, we pride ourselves on nurturing long-term client relationships built on reliability and trust.
Rising customer expectations and evolving risks demand data-driven insights, individualized services, and streamlined processes if efficiencies are to be achieved and experiences optimized.
Interview: Hiscox USA CEO on Why Sutherland Is the Perfect Digital Transformation Partner
Play Video - 1m 43sHear from Hiscox USA CEO Kevin Kerridge on how partnering with Sutherland propelled this small commercial insurer to the top spot in the U.S.
Hiscox was the first to launch a digital insurance presence for small business owners in the U.S. They had a head start, but as the market evolved, competitors were starting to catch up.
Keen to stay on top of the leaderboard, Hiscox chose Sutherland for an ambitious transformation, promoting new growth, redefining customer experience, and driving end-to-end efficiencies.
Watch the video to hear from Hiscox CEO Kevin Kerridge on what made Sutherland the best partner for their journey.
Sutherland is the partner you need that strides the world of insurance.
Drive top-line growth while improving customer retention. Our solutions are digitally-enabled and we boast one of the largest licensed talent pools for direct sales and omnichannel servicing anywhere. Deliver tailored customer experience. Our integrated set of both proprietary and partner CX automation, AI-powered platforms, human-centric design, and analytics capabilities create tangible results across the whole customer journey. Transform your business. Our proprietary products and solutions use domain-driven analytics, end-to-end automation, and cloud-based insurance technology for faster and seamless data infusion
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Sutherland is a market leader in Sales and policy acquisition services, with 700+ licensed agents in the US; 500M+ in AWP. Our Sutherland Insurance Direct solution drives superior growth for D2C businesses across P&C, Life and Group Benefits
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We combine our industry expertise with technology to fast-track the underwriting process, increase accuracy and improve underwriting results and overall profitability. Our Connected Underwriting platform enables digitization and optimization of new business and underwriting operations, improving speed to quote through automation and operations support.
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Sutherland offers end-to-end policy lifecycle management, policy issuance, customer support, endorsements, renewals, reinstatements, and cancellations. Sutherland’s digital-first and human centric design approach to policy administration helps carriers reimagine policy-holder and broker experience, eliminate manual efforts to reduce the cost of operations, and foster growth
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With end-to-end digitization of claims processes, you can streamline operations for cost reduction, while delivering 30-40% efficiency enhancement.
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We provide industry-leading expertise and services from treaty and facultative set-up and reinsurance bordereau preparation to outwards collection and reconciliation.
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We re-imagine your customer experience processes using Human centric design, and help deliver a differentiated Digital Experience Center, using Sutherland 3A [Analyze, Automate & Augment] Blueprint
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Reinvent your finance operations across performance management areas such as working capital optimization, credit control, collections, premium reconciliation, and more.
How Can We Help
- Chief Global Business Services & Innovation Officer, Large Commercial and Specialty Lines Insurer
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