Industries

Overview

Sutherland Global Services’ long and successful history in business process outsourcing (BPO) makes Sutherland Government Solutions (SGS) an ideal partner for public sector organizations looking to enhance constituent experience and make smart, strategic investments.

With SGS handling business processes, government clients can focus on their missions and their constituents. SGS offers integrated BPO, using technology-enabled services to merge front- and back-office business functions. The result is a less costly, more efficient and citizen-centric operation.

SGS Advantages

  • We deploy rapidly, either on-site at the client’s government facility or off-site at a secure facility.
  • We offer multi-channel constituent relations via phone, email, online chat, and self-service.
  • We provide a single point of contact for constituent relations, employee information and services.
  • We employee well-trained professionals with highly specialized skills who incorporate rigorous controls and security standards into every BPO engagement.

 

SGS's BPO Services for Public Sector Clients

  • Constituent Relations – Contact Center
  • Finance and Mortgage
  • Healthcare
  • Human Capital/Resources
  • Insurance

Connect with SGS on GSA’s FABS Schedule 520

Through GSA’s Schedule 520 - Financial and Business Solutions (FABS) – federal government agencies can procure a wide range of services, including auditing, financial management and credit monitoring.

The schedule provides agencies with direct access to contractors – including SGS - with years of valuable, relevant commercial and public sector experience in the financial services arena.

FABS Schedule 520 makes it easier for SGS to serve the federal government in two key areas where Sutherland has deep expertise and an enviable track record:


To learn more about how to take advantage of GSA FABS Schedule 520, contact Teresa Weipert, SGS senior vice president, by email or phone, 703-925-5949

For your reference visit FABS FAQs and Eligible users