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Customer-focused companies in the Health Care and Pharmaceutical industry face multiple challenges in today's marketplace. National health care mandates and new legislative policies such as the Affordable Care Act have prompted medical practices, insurance companies, and pharmaceutical firms to evaluate new ways to control costs, reduce expenses, and improve patient and customer satisfaction. Whether a Payer, Provider, or in the Life Sciences field, many are turning to Business Process Outsourcing (BPO) as a strategic alternative to manage their front office and back office as well as selected administrative, financial, and technical functions.

For more than two decades, Sutherland has provided successful outsourcing solutions to global clients. Our innovative, time-tested model delivers measurable results, including:

  • Business and technology transformation from paper to Electronic Medical Records (EMR)
  • Information management technology adoption
  • Technology hosting and information system management
  • Improved financial and administrative performance
  • Improved outcomes management
  • Increased customer/member/patient satisfaction

The Sutherland Advantage

Sutherland's Managed Business Process Outsourcing offers innovative options to combine process, people, and technology in outsourced delivery models that create real business value. Please click these links to explore how we may be able to help you.

Solutions and services for Payers, Providers, or Life Sciences organizations.