Industries

Sweeping national health care reform is accelerating providers' efforts to implement Electronic Medical Records (EMR) systems. While the shift from paper to electronic records helps improve patient care, streamline clinical documentation, and boost financial performance - the transformation process can be cumbersome and time-consuming. As providers strive to achieve "meaningful use" status, the EMR learning curve often poses a barrier - which potentially leads to losses in efficiency, productivity, and revenue.

To avoid costly delays, many provider organizations are evaluating outsourcing alternatives to handle the implementation of their Practice Management/EMR/Revenue Cycle Management systems. Providers who partner with Sutherland leverage the strategic advantage of a Business Process Outsourcing company with unparalleled experience and expertise in the health care industry. Our solution supports providers through every step of the business and technology transformation process - from initial installation and deployment to employee training, ongoing support, and 24/7 customer care. Sutherland's time-tested model delivers measurable results for our clients by improving:

  • Patient outcomes
  • Financial performance, including A/R and ROI
  • Clinical documentation and accuracy
  • Information availability and exchange
  • Regulatory compliance
  • Revenue optimization
  • Cost and capital expense reductions

Customer Care

  • Patient Relationship Management
  • Eligibility, Enrichment
  • Prior Authorization
  • Real-time Adjudication

Records Management

  • EMR/PMS Platform (SaaS)
  • Legal Medical Record
  • Clinical Applications
  • Financial Applications

Claim Preparation and Submission

  • Billing
  • Coding
  • Pre-Adjudication

Revenue Cycle Management

  • Lockbox
  • Remittance Processing
  • Denials Management
  • Coordination of Benefits

KPO Resources

  • Coders
  • Billers
  • Telemedicine

Business Intelligence

  • Data Aggregation, Mining
  • Duplicate Analysis
  • Predictive Modeling

Outcomes Management

  • Wellness
  • Disease Management
  • Case Management
  • Risk Management
  • Formulary Management