Business process outsourcing services for the insurance industry
Sutherland provides public and private Insurance companies an end to end strategy to improve their operational efficiencies and enables them to compete more efficiently which in turn help them to innovate and create a lasting competitive advantage. Specifically, Sutherland delivers:
- Expense reduction and a variable cost model
- Revenue increases through multiple distribution channels
- Turnaround time improvement for field force and members/consumers
- The ability to deliver a consistent customer experience
Insurance Sales and Underwriting
Sutherland integrates front office customer facing processes with the transaction intensive back office to provide an integrated insurance sales process. This end to end capability is unique among BPO providers and provides a cost effective lead generation program that supplies pre-underwritten and qualified leads to captive agents.
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Customer Service
Sutherland is proud of our long history of delivering results to marquee Fortune 500 clients including some of the most recognized insurers in the industry. We currently provide customer service for more than 2,000,000 customers, producers, and other intermediaries. As a valued business partner, Sutherland typically ranks in the top one percent in customer service surveys
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Claims Management
Sutherland Claims Management services provide workflow realigned at the task level and matched to skills and salary points. By disaggregating discrete processes and matching the right resources to the right tasks, Sutherland delivers substantial cost savings. With our technology platform, we provide real-time visibility of work in process. Decision support is pervasive throughout the claims life cycle and pattern analysis technologies identify and react to trends in real time. With significant insight into the information cycle, you will be able to improve future performance throughout the value chain.
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