Increase Customer Retention and Brand Loyalty Rates by as much as 20%

Technology companies today (hardware, software, peripherals and devices) are investing significant resources to develop the people, technology, infrastructure and management processes to support an increasingly demanding customer base. Sutherland understands the technology eco system and the challenges of commoditized products, reduced spend per customer, increasing customer support cost and the need for continuous product innovations.

Simultaneously Reduce Costs and Increase CSAT Levels to Maximize Customer Lifetime Value

Sutherland's Technology Industry solutions provide the ability to gain measurable cost reductions, provide customer care revenue generating solutions, and increase brand loyalty.

Many technology organizations are evaluating how to enhance their customer interaction models in order to create an emotional bond with their customers to build brand loyalty and increase the customer lifetime value

Our proven success supporting customers in the technology industry includes 24 years of experience:

• Reducing the cost of back office processes by as much as 20% by leveraging cost effective geographies.
• Increasing CSAT levels (A 1% increase can drive as much as 9% top line revenue growth according to the 2008 averages of Top 100 online retailers).)
• Understanding your customers and predicting their behavior to improve their experience and satisfaction to increase customer retention and brand loyalty rates by as much as 20%