Improve Customer Satisfaction, Increase Booking and Revenue Performance and Reduce Talk Time

The travel, tourism and leisure sector includes complex organizations with numerous international business units managing separate P&L responsibilities. As business and personal travel volumes decline, every company faces intense competition to provide extraordinary customer service while controlling costs. It is essential that customers receive best-in-class service and care which can be a challenge as the industry is faced with rapidly rising costs, changing customer needs and economic pressures. Now more than ever, companies that leverage outsourcing as a strategy to maintain and gain competitive advantage will be able to maximize the lifetime value of their customers.

Improve Customer Satisfaction Levels by as much as 20%, Create Ancillary Revenue and Reduce Related Customer Support Costs

Sutherland will maximize every customer touch-point during both front-end interactions and their associated back-office transactions.

Our ongoing continuous process improvement solutions backed with over 20 years of experience will significantly increase customer satisfaction by as much as 20% across multiple sales channels which can drive increased brand loyalty. Our unique variable cost model mitigates and equalizes risk for a guaranteed cost benefit which provides the competitive advantage companies in the travel, tourism and leisure industry are seeking.

Sutherland's integrated, technology driven BPO processes customer care and back office services support the customer experience process with:

• Reservations
• Inbound/Outbound Sales
• Cross-Sales/Up-Sales
• Loyalty Campaigns
• Corporate Sales
• Lead Generation
• Customer Service
• Online Support
• Technical Support

For more information on our Airline Travel Services (Airline Accounting Services, Airlines Payment Processing Companies, Cargo Revenue Accounting) - Click Here