Call Center Outsourcing, Sales Outsourcing and Business Process Outsourcing (BPO) Experience

Sutherland Global Services is a leading Business Process Outsourcing and call center outsourcing company with more than twenty years of experience in the call center jobs arena. Since 1986, some of the world’s most respected companies have depended on Sutherland to manage various aspects of their customer operations and sales outsourcing. By taking advantage of Sutherland’s domain knowledge, quality processes and global delivery options, clients are able to improve their sales, marketing and customer support results dramatically while remaining focused on their core competencies.

Sutherland offers an end-to-end set of contact center and back-office call center outsourcing services that clients may elect to implement in either an integrated or stand-alone manner. Currently, Sutherland owns and operates 19 delivery centers in the United States, Canada, India, Mexico and the Philippines, providing comprehensive call center outsourcing resources and sales outsourcing from those locations.

Call Center Jobs and Call Center Outsourcing

Technology’s proliferation within the business, home, personal communications and entertainment environments is causing a tremendous increase in the demand for first-rate outsourcing capabilities, with sales outsourcing ranking high among them. Often, the companies that develop and market technical products and services do not have the in-house expertise, resources or desire to operate a high-quality professionally trained support center. These companies are increasingly turning to outsourcing service providers to help them deliver post-sales technical and support to their customers.

Sutherland provides general outsourcing and call center outsourcing services to some of the world’s leading technology companies. We’ve established a reputation in the high-technology industry as one of the most credible, accomplished and creative providers of sales outsourcing support services by consistently delivering on our commitments and scoring high customer satisfaction marks for our clients. Our clients take their customer support reputation seriously. And so do we, which is why all of our client relationships are rooted in our ability to deliver high customer satisfaction scores at a competitive value.
Sutherland’s call center in the Philippines, along with its others in India, Mexico, Canada and the United States provides its clients with around-the-clock customer care and back office technical services. By leveraging call center outsourcing, Sutherland’s Fortune 1000 and Fortune 500 clients realize significant economies of scale and reduced expenses while providing world-class technical and customer support wherever the customer operates.

Business Process Outsourcing India

Highlights of Sutherland’s technology support services include:
• Call Center Outsourcing
• BPO jobs India
• Support team dedicated to each client (no shared resources)
• Business-to-consumer and business-to-business models
• Sales Outsourcing
• Bestshore delivery option – from our centers in the U.S., Canada, Mexico, India and the Philippines
• Web portal technology, knowledgebase tools, and integrated problem case tracking
• COPC and Six Sigma methodologies
• Flexible pricing structures
• Outsourcing Solutions

Sutherland also complements technology support with revenue generating customer extension services such as entitlement sales, warranty upgrades, cross-sell and up-sell initiatives.

Our call center outsourcing experience spans a wide variety of products:
• Call Center Outsourcing Hardware – desktop, notebook, server
• Software – Operating system, applications, productivity, utilities and security, web publishing
• Broadband Internet services
• Sales Outsourcing processes and procedures
• Computer peripherals
• Consumer electronics
• Outsourcing software, equipment and services

Sutherland Global Services for Call Center Outsourcing, Sales Outsourcing and Outsourcing India.

Provider of call center outsourcing, call center jobs, outsourcing India, sales outsourcing, call center in the Philippines, BPO jobs India, call center Philippines