Outsourcing Minute

Speech Analytics

Imagine being able to truly listen to all your customer interactions and not just take a snapshot. Now analyze that to identify the key positive and negative trends. This and more enabling technologies are discussed in this Outsourcing Minute. Our host Ginny Ryan interviews Joe Buggy, SVP of Customer Management at Sutherland Global Services who will also share some insight as to how our millenial generation is changing the way we think of support.