BPO Services

Business Process Outsourcing Service Offerings

As a business process outsourcing (BPO) service provider, we apply our award winning Six Sigma-based approach, deep industry experience, and collective know-how to minimize the risks our clients encounter when they outsource. We simplify complex, end-to-end BPO services that help improve our clients’ efficiency and productivity while delivering measurable results.

With 120+ clients, Sutherland serves the Technology, Telecom, Retail, Banking & Finance, Mortgage, Government, Insurance, Travel, Transportation & Logistics, Franchise, Real Estate, and Healthcare industries. We are passionate and committed to the industries we serve and leverage a world class combination of process excellence, domain expertise, global delivery, and technology. Our differentiators include:

  • Operational Analytics: Deployment of advanced analytics to derive insights that accelerate and exponentially impact service cost reduction, revenue growth and C-SAT enhancement.
  • Technology Innovation: Sutherland services are platform-based, using a combination of industry and proprietary technology to ensure service delivery predictability, scalability, and repeatability.
  • Revenue-Enabling Solutions: Sutherland platforms and portals can be deployed on behalf of or as an interface to a client environment to create multiple revenue generating models.
  • Flexible Engagement Models: More than 50% of Sutherland client engagements are Risk/Results based.
  • High Customer Satisfaction: Industry recognition, our ability to adapt, seamless transition with operational control, and deployment of disciplined methodologies ensure we build long-lasting, beneficial relationships with our clients.
  • Geographical Presence: Sutherland has 40+ operational facilities in 14 countries using a provincial model that partners with regional communities and allows for Rightsourcing™, providing the best talent for every client.
  • Integrated BPO: We are unique in our ability to offer true end-to-end business-cycle solutions with world class customer management and back office support. This combination of services powered by our proprietary technology and advanced analytics, consistently deliver measureable results directly impacting our client’s business performance.

 

Our BPO services are custom tailored to each client’s business model, their end customer needs, and are typically provided via multiple delivery centers throughout the world.