BPO Services

With our 25+ years’ experience with providing Business Process Outsourcing (BPO), we’ve developed an integrated BPO platform which seamlessly combines Business Transformation Services, Knowledge Services, Front Office Services, Back Office Services, and Technology Enabled Services. Instead of focusing on a single aspect of the business process, Sutherland drives performance improvement across multiple aspects of our clients’ business processes with integrated BPO; the primary element that separates us from our competition.

Sutherland’s BPO has a proven record in: increasing revenues, reducing costs, improving cash flow and capital utilization, maximizing customer satisfaction, and enhancing the client’s overall competitive position.

We provide our integrated BPO services to clients in industries including technology, telecommunications, financial services, insurance, government, travel, retail, and healthcare. Since its inception, Sutherland has remained focused on a single mission, to "help improve our clients’ efficiency and productivity while delivering measurable results."

Business Transformation Services

  • Process Consulting
  • Business Solutions Design
  • Platform Development
  • Global Transition

Knowledge Services

  • Analytics
  • Financial Research
  • Macroeconomic Research

Front Office Services

  • Customer Service & Customer Care
  • Account Management
  • Technical Support
  • Pay-for-Support
  • IT Service Desk
  • Sutherland@Home

Back Office Services

  • Finance & Accounting
  • Procurement Outsourcing
  • HR Management

We offer Front and Back Office, as well as Knowledge and Business Transformation Services as an Integrated BPO solution, managing business functions across the entire customer lifecycle.

Integrated BPO Lifecycle

The Sutherland Advantage

  • A BPO Solution that touches all stages of the customer lifecycle
  • A focus on not only cost reduction, but driving clients’ business performance improvement across processes to ultimately improve customer satisfaction
  • Proven expertise delivering measurable results to clients spanning diverse industries