Digital Services
Design
Design thinking and journey mapping are game changers for healthcare
as consumerism becomes more embedded in the industry. Revamping and
transforming the consumer experience will become a true differentiator in healthcare’s
new era.
Analytics & AI
Our SmartHealthSolution suite is a portfolio of analytics offerings
specifically designed to help government healthcare organizations create more
personalized experiences that engage consumers, generate insights to improve
outcomes, reduce waste, optimize profits, and handle healthcare’s complex and
evolving regulations.
Customer Engagement Services
Care & Support
Healthcare is rapidly shifting to a more retail-like engagement model. Government
healthcare agencies must adapt to the needs of their individual consumers by offering
a breadth of user-friendly resources, and delivering exceptional service throughout
the customer lifecycle. Sutherland works with government agencies to improve self-service as well as move calls to lower cost channels such as chat, email, or social
media.
Business Process Services
Full Business Office
Full Business Office
Sutherland works to transform the end-to-end full business office process to improve
the customer experience, increase revenue collections, and decrease bad debt. We
do this by revamping all the touchpoints along the collections process to ensure
efficiencies and improvements wherever possible.
Claims Administration
Sutherland provides high-quality and accurate claims administration transformation.
We can ease the claims burden by implementing automation and analytics
throughout the claims process. This, in turn, results in error reductions and decreases
administrative costs for government agencies.
