Connected Consumer, IoT and Streaming Services
Deploying intelligent customer engagement strategies for connected technology, health devices, IoT, and streaming companies.
- Connected Consumer
- Introduction
- Services
- Products And Platforms
- Business Process Services
- Insights
- Talk to Sales
Every Customer is
Connected
More and more people are adopting entertainment streaming services and connected devices like wearables, smart home devices and appliances. Providers now need intelligent business strategies to support connected consumers all while minimizing costs.
Transformative Technology
We help optimize customer retention and uncover business insights that accelerate growth by building integrated cloud-based solutions that leverage intelligent automation, process engineering and applied AI.
With the support of Sutherland, aggregate and analyze real-time product usage and performance data to optimize design, inventory, maintenance, supply chain, and other critical product-related business processes.
Transform financial processes by leveraging intelligent automation and advanced analytics to improve decision-making, collections, product logistics, and reporting. Reimagine customer experiences to increase retention, reduce cost-of-service and improve profitability.
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Our design services enable a human-centric approach to digital transformation. Whether it is solving challenges along the customer journey, improving digital channels, or identifying new service opportunities—we provide an exceptional foundation that puts your customers first.
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Sutherland helps companies harness the power of big data by using analytics and modeling. Our solutions provide a deeper understanding of customer behavior, increase customer adoption and renewals, and expand share of wallet.
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We help organizations take control of their content. From social media platforms to community support and reviews management, we tailor our services to meet individual client needs.
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Our digital solutions help companies leverage AI to deliver purpose-built bots and create self-diagnostic and self-heal solutions to proactively fix issues before they become problematic for customers.
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Sutherland IT services help companies convert free users to paid users by helping build data warehouses and leveraging user data to impact customer acquisition and enrollment.
Digital Transformation Services
Products and Platforms
Our Platform and Digital Technologies enable creative customer engagement strategies that expand customer contact channels and bring innovation through self-service offerings. We transform your business, delivering measurable results in customer satisfaction, cost reduction and revenues.
Our Enterprise Automation Services make processes more efficient for clients by integrating disparate systems in a simple, repeatable and scalable manner. And through our Automation and Robotics offerings, we're not only improving quality and accuracy but also decreasing the legacy costs associated with these operations.
When companies leverage our platform solutions, Cloud, Applications and Software as a Service providers, they can significantly decrease their cost to serve. By embedding our self-healing solutions into their device, they can preemptively resolve issues and reduce service requests directed at customer support centers.
Business Process Services
Related Insights
5 Factors Driving Customer Experience Transformation
Customers today expect omnichannel experiences. They want customer service, support and sales teams to understand their relationship with the company and know their history. While deploying omnichannel goes a long way in eliminating customer experience failures, omnichannel by itself does not transform a company’s customer experience. Here are five factors driving true customer experience transformation...
True Omnichannel Customer Experience Is Table Stakes Today
An overwhelming majority of today’s consumers rate customer experience as more important to their product preference and purchase decision versus price. Omnichannel customer experience has become the bedrock of successful customer experience strategies. Today, 9 out of 10 customers desire an omnichannel experience.