Sutherland Carebot: Enabling HR Help Desks and Customer Care Teams Amid COVID-19

Productivity soars when cancellations and reschedules are eliminated. Automating insurance verification and prior authorization tasks can improve the patient experience and increase physician utilization.

Lack of automation can weaken your insurance-related functions so that they’re unable to adapt to day-to-day challenges. For example, if verification and authorization go off the rails whenever someone is out sick, you can lose revenue, time, and patients.

Automating insurance verification and prior authorization tasks can improve the patient experience and increase physician utilization. Sutherland’s solutions reduce the burden on the patient, front desk team, and providers – so everyone wins.

In our recent webinar hosted by Becker’s Payer, Jim Dwyer, Chief Transformation Officer and President, Jordan Armstrong, Client and Growth Officer, and Divya Pillai, Payer Delivery Leader, explored the present healthcare credentialing landscape and the impending credentialing crisis – and how you can successfully navigate them using technology-driven workflows.

In this webinar with Becker’s Healthcare, we explore how technology-driven credentialing workflows can avert costly holdups in provider onboarding, rectification of claims, and compliance breach penalties.

Delays are typically baked into physician credentialing efforts. But it doesn’t have to be that way. Smart AI credentialing prevents delays, improves revenue and accuracy and reduces risk.

All hospitals can benefit from automated medical staff credentialing. SmartCred reduces costs while accelerating timelines.

All hospitals gain from automated medical staff credentialing. SmartCred reduces costs while accelerating timelines.

Cloud-based solutions provide a competitive advantage and a platform for innovation not possible with on-premise only data solutions. Market leaders have moved aggressively to the cloud - don't be left behind.

The Cloud unlocks the power of data. For too long, healthcare providers have been reluctant to go there. But that's all changing. Here's why.

Discover how an agency representing the nation’s 2nd largest municipal health system realized revenue growth with a digital transformation solution.

Read our case study on how Sutherland's SmartCred solution helped a national healthcare insurance company cut credentialing time in half & slash costs.

The time is now for hospitals and health systems to use hospital price transparency data to their advantage and arm themselves with information. Read more.

The introduction of the Price Transparency of Hospital Standard Charges regulation has raised new challenges for hospitals. View our infographic with four pricing transparency truths that will help your organization thrive in the new regulatory landscape.

As the new Price Transparency of Hospital Standard Changes regulation goes into effect, your organization needs to modernize its processes so your pricing data becomes an asset in explaining your services to consumers.

The organizations best positioned to thrive in today’s #healthcare environment are those that effectively integrate technology into both their patient engagement strategy and operational framework. This #WorldHealthDay, let's take a look at how technology improves patient experience in healthcare

Let us embrace the difference and strive for an inclusive world, impacting one life for every employee!

View our case study on how Sutherland helped Palomar health improve healthcare business processes and increase production while reducing costs.

Read our article on why automation is a necessary pit stop on the road towards digital transformation for businesses.

With so much information out there, a solution to capture and harness that data can be difficult. There's a new tool emerging to solve this problem. Enter the Analytics of Things (AoT)

Read as we address one of the challenges facing the healthcare industry: The need for transformational solutions to digitize the patient experience.

Ongoing Education for Employment Initiative Enables University Students to Receive On-the-Job-Training in Vocational-Related Specialist Bachelor of Science Degrees.

In the digital age, nothing has more potential to increase efficiency and improve patient experience than automation. Read more here.

Blockchain technology plays a pivotal role in digitally transforming the healthcare market by creating a platform to parse through massive amounts of data.

Saudi Aramco partners with Sutherland and IAU on a social development program for women in Saudi Arabia. Read more about the partnership here.

Sutherland has always believed that to help our clients thrive, we must focus on the forefront of industry transformation.

Read why data protection is a critical part of corporate social responsibility and how companies are leveraging their efforts to protect customer data.

Voice assistants like Alexa and Siri have increased in popularity. Voice tech has evolved but the design of voice assistants has challenges and pain points. Like optimizing for Natural Language Processing (NLP) so we can communicate easier from robot to human.

The overall privacy design of many Facebook apps, especially those from independent developers, is significantly responsible for the user data breach scandal Facebook and Cambridge Analytica now find themselves in. The faulty design of these apps and lack of visibility around privacy settings and terms of use makes it easy for data misuse.

Voice technology and digital voice assistants like Alexa and Siri are being used by people with visual impairments or mobility issues. Carers can use search history to see how many times patients with Alzheimer’s, dementia and memory loss have acquired, but fail to retain information.

Employers are realizing that budgeting for company culture is important. An attractive workplace culture where employees are happy and thriving needs to be a priority. Good company culture can help a company grow by attracting better talent, nurturing them for success and retaining them longer.

A flexible work from home policy is something many companies are offering their employees. Learn how a WFH policy can foster employee happiness.

Customers want to know that the products and services they purchase are eco-friendly or don’t harm the environment in any way. Read more here.

Chats aren't over, they're just maturing. Read these 8 UX design tips to make your chatbots smarter and more effective for consumers.

In 2018, it’s no longer enough to compete solely around customer experience – as a brand, you’re falling behind already if you don’t. To get a leg up on the competition, smart companies are turning their focus and attention inward to their most valuable asset: employees.

This year’s World Economic Forum (WEF) is already in full-force as the best and brightest technology, political and business leaders gather in Davos, Switzerland to shape a global agenda committed to improving the state of our world.

Lauding Sutherland for their efforts in CSR, Verego awarded the process transformation company with its Corporate Social Responsibility certificate.

If we can all take the lessons of the OpenAPS project and apply them to our work in 2018 there’s a chance we’ll get much more done.

Cybersecurity protection is important for companies to maintain data privacy. Read our 3 simple ways to stay ahead of cybersecurity challenges.

Impacting lives is part of Sutherland's DNA

In order to survive in this new environment, businesses must be agile. Read why agility is important to a successful digital transformation here.