Improved customer experience with video audits, video surveillance, and analytics.

Our client was struggling to keep pace with recent new business growth. They experienced an increased backlog in auditing, monitoring, and integrating reports, which led to an overall decline in quality. While interested in outsourcing a portion of their reporting process, the client needed assurance that 3rd party check points were in place in order to comply with a number of new regulations.

Sutherland worked with the client to implement video audits, video surveillance, and analytics. Our process included quality assurance/quality control of video surveillance footage and audit sample files to help provide service improvements to their customers.

Additionally, Sutherland provided data analysis and compliance reports to the client based on which operational audits are facilitated and loss prevention investigations are streamlined.