Top India Airline Automates with Sutherland Robility, Saves Time and Manpower

Fusing robotic process automation (RPA) bots with the travel industry’s largest reservation system – Sutherland’s engineers applied a streamlined, end-to-end solution for finding, tagging, and resolving refund violations. Once the industry platform tags potential violations, the RPA tool verifies and groups them by non-refundable tickets and those refundable with a normal cancellation or no-show fee. RPA further tracks potential malpractice by comparing ticket fees and penalties against agent payouts and raising ADM amounts to match any discrepancies without manual intervention.

Freeing up personnel for business-driven tasks and speeding turnaround time for resolving violations and eliminating human error, the automated Sutherland Robility solution produced immediate recovery results. Moreover, the airline continues realizing benefits from the expertise, insights, and best practices gained through its Sutherland partnership.