We creatively discover, humanistically design, analytically develop, and seamlessly deploy intelligent experiences.
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April, 2022
Insurers adept at D2C have charged ahead. Don’t let your policy acquisitions get left in the dust.
Blog
May, 2022
Intelligent automation drives great customer experience and revenue growth — not just better process efficiency.
Infographic
May, 2022
Intelligent Process Automation brings together AI, machine learning and other cognitive tech to mimic the human…
May, 2022
Hyperautomation can bring transformation to an enterprise, but only when you have the proper roadmap, governance and change management. Here’s what you can do now to keep your automation efforts from failing.
Blog
January, 2022
Creating a happy customer, while reducing cost, is the prime objective of mortgage servicing automation.
Blog
February, 2022
Now more than ever, there’s urgency to apply Conversational AI to improve customer experience in mortgage servicing.
Blog
January, 2022
The Order-to-Cash process becomes “Customer-to-Cash” when you put customer experience at the center
Sutherland Blogs
The Covid pandemic has brought great change to customer experience trends. Brand relationships that were once defined by visiting stores, attending public gatherings, or face-to-face conversations with salespeople are now—by necessity—being reimagined. Regardless of what happens with Covid, the need for brands to be more human in an increasingly virtual world is here to stay.
Blog
May, 2022
Intelligent automation drives great customer experience and revenue growth — not just better process efficiency.
Infographic
May, 2022
Selling insurance direct to consumers isn’t a cinch. That said, it’s also highly doable
Infographic
May, 2022
Intelligent Process Automation brings together AI, machine learning and other cognitive tech to mimic the human…
Blog
May, 2022
Cognitive technologies transform process automation by adding human-like capabilities and intelligence to business…
Blog
April, 2022
Insurers adept at D2C have charged ahead. Don’t let your policy acquisitions get left in the dust.
Infographic
March, 2022
Delays are typically baked into physician credentialing efforts. But it doesn’t have to be that way. Smart AI…
Infographic
March, 2022
Why are mortgage servicers prioritizing customer experience automation? Here are three big reasons why.
Infographic
March, 2022
All hospitals can benefit from automated medical staff credentialing. SmartCred reduces costs while accelerating…
Blog
February, 2022
Now more than ever, there’s urgency to apply Conversational AI to improve customer experience in mortgage…
Blog
February, 2022
All hospitals gain from automated medical staff credentialing. SmartCred reduces costs while accelerating…
Blog
January, 2022
The Order-to-Cash process becomes “Customer-to-Cash” when you put customer experience at the center
Blog
January, 2022
Creating a happy customer, while reducing cost, is the prime objective of mortgage servicing automation.
Blog
January, 2022
These days, technology change seems to be outpacing the passage of time. Advances are coming at us faster than our…
Blog
January, 2022
Partnership is a path for Fintechs to achieve end-to-end process automation, excellent transformative customer…
Blog
November, 2021
AI analytics optimizes experience data. It can lead the way to customer engagement, brand differentiation and…
Infographic
November, 2021
QSRs ignore most customer intel. Not on purpose. There’s a digital solution for that. Don’t let your competitors…
Blog
November, 2021
Customer opinion is a blind spot for QSRs. A big one. The good news? Digital solutions can solve the problem…
Infographic
November, 2021
Experienced human moderators working in concert with AI are the gold standard for content moderation. Content…
Blog
November, 2021
Follow this blueprint to financial services CX transformation. AI, process automation and data analysis help…
Infographic
October, 2021
Cloud-based solutions provide a competitive advantage and a platform for innovation not possible with on-premise…
Blog
October, 2021
Digital solutions pave the way to better drive-thrus. Meeting QSR customers where they are requires tech-driven CX…
Blog
October, 2021
Mortgage loss mitigation processing takes forever. At least it seems that way. Automation and human contact can…
Blog
October, 2021
3 rules for digitally transforming customer experiences. How to intelligently automate legacy systems, personalize…
Blog
October, 2021
Can some otherwise costly mortgage defaults be transformed into win-win situations for borrowers and lenders?…
Blog
October, 2021
The Cloud unlocks the power of data. For too long, healthcare providers have been reluctant to go there. But…
Blog
October, 2021
Customer-to-Cash (C2C) is when a business makes a first impression. Getting the process right lets you better…
Infographic
October, 2021
Fintechs continue to outpace traditional banking players in the market. Here are four steps fintechs can take to…
Blog
October, 2021
Today’s CPGs must rethink core promotional strategies. From loyalty programs to coupons, digital solutions lead…
Blog
September, 2021
What does it take for effective social media content moderation that covers billions of users? Here are three big…
Blog
September, 2021
Old tech won’t suffice in the New Normal of remote work and virtual teaming. Real human connection demands modern…
Blog
September, 2021
US fintechs continue to transform the financial services landscape. They raised $12.8 billion in Q1 of 2021, a 220…
Infographic
September, 2021
D2C can improve CPGs’ CSAT and costs. CPGs can convert widely disparate sets of consumer data into actionable…
Blog
September, 2021
Airlines must pivot fast to keep customers happy. With the right digital solutions, airlines can respond to fluid…
Blog
August, 2021
In 2020, more than one-third of consumer-packaged goods brands (CPGs) started to develop direct to consumer (D2C)…
Infographic
August, 2021
Integrating new technology with your current claims process can create complexity and risk. It needs careful…
Infographic
August, 2021
Are you getting as much out of Salesforce in the Contact Center as you should be? If you suspect your answer to…
Blog
August, 2021
These days, dealing with uncertainty is the new definition of business as usual. What hasn’t changed is the…
Infographic
August, 2021
Hotel occupancy is on the rise in many places, thanks to pent-up demand for leisure travel. While this is good…
Blog
August, 2021
As switching SaaS providers continues to get easier, the goal of reducing churn and improving retention can be a…
Infographic
August, 2021
Adoption of artificial intelligence (AI) for insurance claims processing surged this past year, helping carriers…
Blog
August, 2021
By 2021 the term ‘Super App’ had become commonplace in China, but what can we learn from this growing trend? In…
Infographic
August, 2021
No one likes to wing it when the stakes are high. Airlines had little choice when the pandemic hit, scrambling to…
Infographic
August, 2021
Many today are subscribing to the use of goods and services rather than purchasing them outright. These…
Blog
August, 2021
After a year of sheltering in place due to COVID-19, drivers are eager to rev up their engines and get out on the…
Blog
July, 2021
Are you getting as much out of Salesforce in the Contact Center as you should be? If you suspect your answer to…
Blog
July, 2021
Where to next? Answering this question is far easier for travelers than for hotels and airlines. Domestic travel…
Blog
July, 2021
Today, B2B customer consumption patterns are changing, and these changes have gathered speed with the pandemic. In…
Blog
July, 2021
When an insurer’s digital transformation includes AI, claims processing costs can fall as much as 50 percent . And…
Infographic
June, 2021
When the best of plans go bad, unintended consequences are often then result. You chose Salesforce to be a…
Infographic
June, 2021
When a private equity (PE) firm acquires a business, it wastes no time scrutinizing the acquisition’s financial…
Infographic
June, 2021
Every dispute is a source of customer friction. There's been a significant rise in dispute volumes across…
Infographic
June, 2021
Today’s retail consumer is demonstrating different needs, preferences and purchase behaviors than they did just 18…
Blog
June, 2021
Your rationale for choosing Salesforce was simple: Salesforce, by far, is the leading CRM in the world. And…
Infographic
June, 2021
Customers today expect omnichannel experiences. They want customer service, support and sales teams to understand…
Infographic
May, 2021
To keep pace in today's world, companies need timely access to business-critical data. Much of that…
Infographic
May, 2021
Digital Direct-to-Consumer (D2C) is showing the fastest growth in insurance, with an estimated market value of…
Blog
May, 2021
The Covid-19 pandemic has triggered breaks in sometimes long-established consumption patterns. Customer behaviors…
Blog
May, 2021
Customer retention is critical to success. It can result in higher revenue per customer through cross-sell and…
Blog
May, 2021
A large number of insurers have now opened-up some form of direct-to-consumer (D2C) channel, but many still face…
Whitepaper
May, 2021
With the accelerating pace of change in the mortgage industry, servicing needs a new way to build stronger…
Blog
May, 2021
Customers today expect omnichannel experiences. They want customer service, support and sales teams to understand…
Blog
May, 2021
Pandemic or no pandemic, consumers want to be known, engaged, and rewarded. And brands are happy to oblige.…
Blog
May, 2021
To keep pace in today’s world, companies need timely access to business-critical data. <br/>Much of that…
Blog
May, 2021
An overwhelming majority of today’s consumers rate customer experience as more important to their product…
Blog
May, 2021
Every dispute is a source of customer friction. There’s been a significant rise in the volume of disputes across…
Infographic
May, 2021
Achieving seamless, unified engagement using a borrower-centric approach is crucial to delivering exceptional…
Blog
April, 2021
The Covid-19 pandemic and resulting economic impact have dramatically changed customer needs, behaviors, and…
Infographic
April, 2021
Online chatter is key to driving buyers to your products and services, it can also drive prospective purchasers…
Blog
April, 2021
The Centers for Medicare and Medicaid Services’ new rule on hospital price transparency went into effect on…
Blog
April, 2021
When experiencing crisis and change - take a global pandemic for example - businesses and brands often need help…
Blog
April, 2021
Securing a mortgage is just the beginning of a commitment—and relationship—that’s likely to last for many years.…
Infographic
March, 2021
Fake news is 70% more likely to be shared than truth. In our Age of Misinformation, a better approach to content…
Blog
March, 2021
Never before has the internet — and information we consume — been in such a considerable state of flux. We’re…
Infographic
March, 2021
The customer journey is increasingly consolidated on digital channels. That means modern brands must learn to be…
Infographic
March, 2021
The introduction of the Price Transparency of Hospital Standard Charges regulation has raised new challenges for…
Infographic
March, 2021
Learn about the top five customer service and support factors impacting the purchase and adoption of connected…
Blog
February, 2021
Do you have a single source of truth to manage and mitigate the risk associated with your auto loan asset…
Blog
February, 2021
The Covid pandemic has brought great change to customer experience trends. Brand relationships that were once…
Blog
February, 2021
As the new Price Transparency of Hospital Standard Changes regulation goes into effect, your organization needs to…
Blog
February, 2021
Over the past 10 years, the technology landscape in US homes has evolved significantly. The proliferation of…
Blog
February, 2021
Here are Sutherland's top Customer Experience predictions for 2021.
Infographic
January, 2021
Adopting and maintaining a large-scale remote work model comes with a range of security risks. Organizations…
Blog
January, 2021
As we enter an increasingly automated world, talent cultivation and retention must adjust accordingly.
Blog
December, 2020
While COVID 19 has inflicted a devastating blow, it is fascinating to see how the industry has quickly adapted and…
Blog
December, 2020
Factors like the focus on digital, rise of personalization, and explosion of different channels have emphasized…
Blog
November, 2020
Where a finance and accounting (F&A) department sits in terms of digital maturity often reflects where an…
Blog
November, 2020
Prior to the onset of digital transformation, a Chief Financial Officer (CFO) was captain to an organization’s…
Blog
November, 2020
As employees work from home, hackers can compromise vulnerable personal networks & devices to steal data.…
Blog
November, 2020
As businesses support their remote workforces, leaders are exploring how to better use technology to provide…
Blog
November, 2020
As organizations embrace remote work as the new norm, employee happiness must remain a top priority. Learn how to…
Blog
November, 2020
As remote work remains a reality, organizations must keep employees engaged, encourage productivity, and equip…
Blog
November, 2020
From storefront content creation to product listings and SKU management, we create high-quality content that…
Blog
November, 2020
By identifying inaccuracies and flagging malicious or inappropriate posts for removal, moderators help users enjoy…
Blog
July, 2020
Content Cafe Recap
Blog
May, 2020
Enabling HR Help Desks
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October, 2018
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September, 2018
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January, 2018
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December, 2017
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November, 2017
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November, 2017
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October, 2017