Intent-Based AI That Delivers Real-Time Results
With Sutherland's Cognitive Knowledge Engine, turn self-service into first-class service.
- Sutherland Cognitive Knowledge Engine
- Overview
- Key Benefits
- Insights
Dealing with Dizzying Amounts of Data?
Play Video - 2m 58sOrganizations today are simultaneously managing numerous sources of content, all of which contain huge amounts of data. It's making the process of managing knowledge and curating search results extremely difficult for companies. And this inefficiency is now preventing organizations from delivering exceptional customer experiences which are fast, frictionless and relevant.
"One of the first platforms to combine Enterprise search and AI.”
Our Cognitive Knowledge Engine (CKE) with Intent-AI technology is a unique new way to search vast, multiple sources of data regardless of file type. It's one of the first platforms to combine Enterprise Search and AI to deliver real-time prescriptive insights for real-time customer experience.
Do Away with Disparate Data
Our Cognitive Knowledge Engine consolidates information from disparate, siloed data sources into one single source, and then performs a cognitive intent-based search of the integrated data source. As well as this, the engine also includes a comprehensive log file analytics solution.
With Sutherland's Cognitive Knowledge Engine in place, receive on-going insights on the usage of your knowledge sources. And with a steady stream of insights, you can start curating, evolving and improving knowledge sources to deliver exceptional customer experiences time and again.
Key Benefits
-
Unified knowledge repository for internal and external stakeholders.
-
Reduced resolution time to improve customer experience
-
Manual effort is automated using cognitive log analytics.
-
Designed to enable customer self-service success.
Related Insights
A Fintech's Path To Customer Experience Success
Partnership is a path for Fintechs to achieve end-to-end process automation, excellent transformative customer experiences, cyberthreat protection, and staying lean while growing.
5 Ways QSRs Can Learn What Diners Truly Think
QSRs ignore most customer intel. Not on purpose. There’s a digital solution for that. Don’t let your competitors beat you to it.
Data & AI Analytics Lead the Way To Growth
AI analytics optimizes experience data. It can lead the way to customer engagement, brand differentiation and CX-driven revenue growth.
Most QSRs Don’t Know Their Customers That Well. Do You?
Customer opinion is a blind spot for QSRs. A big one. The good news? Digital solutions can solve the problem fast.