{"id":2328,"date":"2023-07-20T02:14:21","date_gmt":"2023-07-20T02:14:21","guid":{"rendered":"https:\/\/www.sutherlandglobal.com\/industries\/media-communications-and-entertainment\/cable-and-satellite-2\/"},"modified":"2024-06-21T04:44:59","modified_gmt":"2024-06-21T04:44:59","slug":"quick-service-restaurants","status":"publish","type":"page","link":"https:\/\/www.sutherlandglobal.com\/ar\/industries\/retail-and-consumer-packaged-goods\/quick-service-restaurants","title":{"rendered":"Quick Service Restaurants"},"content":{"rendered":"\n<div class=\"wp-block-sutherland-inner-pages-hero sutherland-inner-pages-hero layout-option-2\"><div class=\"hero-option-banner\" style=\"background-image:linear-gradient(111deg, #1D1D47 0%, #212152 44%, #AC154C 100%)\"><div class=\"hero-option-banner__content-section\"><div class=\"hero-option-banner__background-image\" style=\"background-image:url(https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/2023\/08\/industries.svg)\"><\/div><div class=\"hero-option-banner__content-inner\" style=\"text-align:left\"><div class=\"hero-option-banner__content-inner-main\"><p style=\"color:#2C3546\" class=\"subtitle\">Quick Service Restaurants<\/p><h1 style=\"color:#2C3546\"><span class=\"title-text first\">Optimizing The Omnichannel Guest Experience Through Digital Transformation<\/span><\/h1><p style=\"color:#2C3546\">Increase restaurant, food satisfaction and guest loyalty to expand share of wallet and lifetime value.<\/p><div class=\"hero-option-buttons\"><\/div><\/div><\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-sutherland-image-textcard\"><div class=\"img-text-blk-layout1\" style=\"background-color:transparent\"><div class=\"image-card-img-text-blk\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/Retail_inline02_806x636.jpg\" height=\"636\" width=\"806\" alt=\"Retail inline02\"\/><\/div><div class=\"text-card-img-text-blk\" style=\"background-color:#FFFFFF;text-align:left\"><p class=\"description\">The Quick Serve Restaurant (QSR) industry is going through a massive transformation. Guests demand: seamless personalized omni-channel experiences, improved loyalty programs, and faster ways to obtain their food. QSRs and Franchisees need partners who are experts in guest experience design and can bring the people, process, analytics and technology to enable the new guest journey.<\/p><\/div><\/div><\/div>\n\n\n\n<div id=\"tabs-01528359-5ad8-47d3-a87e-e568047514fb\" class=\"wp-block-sutherland-tabs tabs-block-main tabs\" style=\"background-image:linear-gradient(111deg, #1D1D47 0%, #212152 44%, #AC154C 100%);background-color:#26235D\"><div class=\"tabs-title-section\" style=\"text-align:center\"><h2 style=\"color:#FFFFFF\">Quick Service Restaurant Services<\/h2><\/div><div class=\"tabs-section-main\"><div class=\"tabs-header\"><div class=\"tabs-header-inner\" style=\"background-color:\"><ul><li class=\"active\"><a data-target=\"#tabs-1\">End-to-End Digital Transformation Solutions<\/a><\/li><li class=\"\"><a data-target=\"#tabs-2\">Brand and Franchise End-to-End Solutions<\/a><\/li><li class=\"\"><a data-target=\"#tabs-3\">Platforms<\/a><\/li><li class=\"\"><a data-target=\"#tabs-4\">People<\/a><\/li><\/ul><\/div><\/div><div class=\"tabs-body\">\n<div class=\"wp-block-sutherland-tab-item tabs-content active layout-1 tabs__content\" id=\"tabs-1\"><span class=\"mobile-tab-title\">End-to-End Digital Transformation Solutions<\/span><div class=\"tabs-content-inner\"><div class=\"tabs-content-section\"><h3>End-to-End Digital Transformation Solutions<\/h3><div class=\"tab-block-content\">\n<p>Our QSR-tailored solutions and platforms leverage:&nbsp;&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Design thinking&nbsp;<\/li>\n\n\n\n<li>Digital transformation consulting&nbsp;<\/li>\n\n\n\n<li>Intelligent data&nbsp;<\/li>\n\n\n\n<li>Analytics&nbsp;<\/li>\n\n\n\n<li>AI\/machine learning&nbsp;<\/li>\n\n\n\n<li>Omnichannel enablement&nbsp;<\/li>\n\n\n\n<li>Hyper-personalization to influence guest behavior and deliver the highest levels of guest experience&nbsp;<\/li>\n<\/ul>\n\n\n\n<p>&nbsp;<\/p>\n<\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-sutherland-tab-item tabs-content layout-2 tabs__content\" id=\"tabs-2\"><span class=\"mobile-tab-title\">Brand and Franchise End-to-End Solutions<\/span><div class=\"tabs-content-inner\"><div class=\"tabs-content-section\"><h3>Brand and Franchise End-to-End Solutions<\/h3><div class=\"tab-block-content\">\n<ul class=\"wp-block-list\">\n<li>Finance and Accounting&nbsp;<\/li>\n\n\n\n<li>Facilities Management&nbsp;<\/li>\n\n\n\n<li>Human Capital Management&nbsp;<\/li>\n\n\n\n<li>IT Services&nbsp;<\/li>\n\n\n\n<li>Customer LTV and Spend Analytics&nbsp;&nbsp;<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-sutherland-tab-item tabs-content layout-1 tabs__content\" id=\"tabs-3\"><span class=\"mobile-tab-title\">Platforms<\/span><div class=\"tabs-content-inner\"><div class=\"tabs-content-section\"><h3>Platforms<\/h3><div class=\"tab-block-content\">\n<ul class=\"wp-block-list\">\n<li><strong>Sutherland Connect <\/strong>&#8211; Omnichannel Engagement&nbsp;<\/li>\n\n\n\n<li><strong>Sutherland Engage<\/strong> &#8211; Hyper Personalization&nbsp;<\/li>\n\n\n\n<li><strong>Conversational AI <\/strong>&#8211; To drive automated response&nbsp;<\/li>\n\n\n\n<li><strong>Mobility<\/strong> &#8211; Robotics Process Automation&nbsp;<\/li>\n\n\n\n<li><strong>Sutherland CXi <\/strong>&#8211; Real-time AI-driven Insights&nbsp;<\/li>\n\n\n\n<li><strong>Perform<\/strong> &#8211; AI Driven Quality Assurance&nbsp;<\/li>\n\n\n\n<li><strong>Sutherland Anywhere<\/strong> &#8211; Work from anywhere&nbsp;<\/li>\n\n\n\n<li><strong>Cognitive Knowledge Engine<\/strong>&nbsp;<\/li>\n\n\n\n<li><strong>Cognitive Data Extract<\/strong>&nbsp;<\/li>\n\n\n\n<li><strong>Sutherland Safe \/ Sutherland Sentinel AI<\/strong> &#8211; Physical and Remote Safety &amp; Security&nbsp;<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-sutherland-tab-item tabs-content layout-1 tabs__content\" id=\"tabs-4\"><span class=\"mobile-tab-title\">People<\/span><div class=\"tabs-content-inner\"><div class=\"tabs-content-section\"><h3>People<\/h3><div class=\"tab-block-content\">\n<p>Sutherland has experts in the QSR industry who work with you and your organization as we craft and deliver customized solutions.&nbsp;&nbsp;<\/p>\n\n\n\n<p>We also provide quality people from across the world who:&nbsp;&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Use the brand,&nbsp;<\/li>\n\n\n\n<li>Understand lifecycle and purchase occasions,&nbsp;<\/li>\n\n\n\n<li>Are trained to understand your organization, industry, and guests to deliver results that exceed expectations.&nbsp;<\/li>\n<\/ul>\n\n\n\n<p>&nbsp;<\/p>\n<\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div>\n\n\n<div class=\"wp-block-sutherland-case-study-block\" style=\"background-image: linear-gradient(140deg, #26235d, #26235d, #b82659)\"><div id=\"casestudy_slider-1\" class=\"case-study-block-type casestudy-slider casestudy-slider-left\"><div class=\"case-study-block-row\" data-slide-dots=\"true\" data-slide-autoplay=\"true\" data-slide-arrows=\"true\"><div class=\"case-study-block-wapper \"><div class=\"case-study-block-details\"><h6><a style=\"color:#2C3546\" href=\"https:\/\/www.sutherlandglobal.com\/insights\/case-study\" title=\"\u062f\u0631\u0627\u0633\u0629 \u062d\u0627\u0644\u0629\">\u062f\u0631\u0627\u0633\u0629 \u062d\u0627\u0644\u0629<\/a><\/h6><a href=\"https:\/\/www.sutherlandglobal.com\/ar\/insights\/case-study\/leading-us-based-movie-theater-chain-with-global-presence-sutherland\"><div class=\"case-study-block-title\"><h4 style=\"color:#2C3546\">Global Movie Theater Chain Increases Customer Engagement by 35%<\/h4><\/div><\/a><div class=\"btn-wrap btn-main btn-main btn-arrow\"><a href=\"https:\/\/www.sutherlandglobal.com\/ar\/insights\/case-study\/leading-us-based-movie-theater-chain-with-global-presence-sutherland\">Read Story<\/a><\/div><\/div><div class=\"case-study-block-img\"><img decoding=\"async\" src=\"https:\/\/www.sutherlandglobal.com\/ar\/wp-content\/uploads\/sites\/25\/case-study-us-based-movie-theater-2.jpg\" alt=\"Optimizing Campaign Management and Customer Engagement\" title=\"Optimizing Campaign Management and Customer Engagement\" \/><\/div><\/div><\/div><\/div><\/div>\n\n\t\t\t\t<div id=\"insight_slider-1\" class=\"wp-block-sutherland-insights-block\" style=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"insights-block-type-2 left\">\n\t\t\t\t\t\t\t\t<div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h2 class=\"insights-block-head\" style=\"color:#2C3546 !important;\">Our Insights<\/h2>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"insights-block-row\">\n\t\t\t\t\t\t\t\t\t<div class=\"insights-block-wapper \" style=\"\" aria-hidden=\"true\"><ul class=\"insights-block-meta\" style=\"color:#777;\"><li><a  tabindex=\"-1\" style=\"color:#777;\" href=\"https:\/\/www.sutherlandglobal.com\/insights\/blog\" title=\"\u0645\u062f\u0648\u0646\u0629\">\u0645\u062f\u0648\u0646\u0629<\/a><\/li><li style=\"color:#777;\">October 6, 2021<\/li><\/ul><div class=\"insights-block-details\"><a  tabindex=\"-1\" href=\"https:\/\/www.sutherlandglobal.com\/ar\/insights\/blog\/five-promotional-pivots-to-help-cpgs-stay-nimble-in-fluid-times\"  tabindex=\"-1\"><div class=\"insights-block-img\"><img loading=\"lazy\" decoding=\"async\" width=\"820\" height=\"461\" src=\"https:\/\/www.sutherlandglobal.com\/ar\/wp-content\/uploads\/sites\/25\/retail-cpg-driving-cx-asset-3-blog_thumbnail_2000x1125.jpg?w=820\" class=\"attachment-820 size-820\" alt=\"Five Promotional Pivots To Help CPGs Stay Nimble In Fluid Times\" title=\"Five Promotional Pivots To Help CPGs Stay Nimble In Fluid Times\" srcset=\"https:\/\/www.sutherlandglobal.com\/ar\/wp-content\/uploads\/sites\/25\/retail-cpg-driving-cx-asset-3-blog_thumbnail_2000x1125.jpg 2000w, https:\/\/www.sutherlandglobal.com\/ar\/wp-content\/uploads\/sites\/25\/retail-cpg-driving-cx-asset-3-blog_thumbnail_2000x1125.jpg?resize=300,169 300w, https:\/\/www.sutherlandglobal.com\/ar\/wp-content\/uploads\/sites\/25\/retail-cpg-driving-cx-asset-3-blog_thumbnail_2000x1125.jpg?resize=768,432 768w, https:\/\/www.sutherlandglobal.com\/ar\/wp-content\/uploads\/sites\/25\/retail-cpg-driving-cx-asset-3-blog_thumbnail_2000x1125.jpg?resize=1024,576 1024w, https:\/\/www.sutherlandglobal.com\/ar\/wp-content\/uploads\/sites\/25\/retail-cpg-driving-cx-asset-3-blog_thumbnail_2000x1125.jpg?resize=1536,864 1536w\" sizes=\"auto, (max-width: 820px) 100vw, 820px\" \/><\/div><div class=\"insights-block-title\"><span class=\"insights-title\" style=\"color:#2c3546;\">Five Promotional Pivots To Help CPGs Stay Nimble In Fluid Times<\/span><span class=\"insights-icon\">Arrow Icon Here<\/span><\/div><\/a><\/div><\/div><div class=\"insights-block-wapper \" style=\"\" aria-hidden=\"true\"><ul class=\"insights-block-meta\" style=\"color:#777;\"><li><a  tabindex=\"-1\" style=\"color:#777;\" href=\"https:\/\/www.sutherlandglobal.com\/insights\/blog\" title=\"\u0645\u062f\u0648\u0646\u0629\">\u0645\u062f\u0648\u0646\u0629<\/a><\/li><li style=\"color:#777;\">July 6, 2023<\/li><\/ul><div class=\"insights-block-details\"><a  tabindex=\"-1\" href=\"https:\/\/www.sutherlandglobal.com\/ar\/insights\/blog\/the-benefits-of-generative-ai-powered-service-delivery-for-airlines\"  tabindex=\"-1\"><div class=\"insights-block-img\"><img loading=\"lazy\" decoding=\"async\" width=\"820\" height=\"484\" src=\"https:\/\/www.sutherlandglobal.com\/ar\/wp-content\/uploads\/sites\/25\/Fueling-Streamlined-Operations.jpg?w=820\" class=\"attachment-820 size-820\" alt=\"Fueling Streamlined Operations: The Benefits of AI-Powered Service  Delivery for Airlines\" title=\"Fueling Streamlined Operations: The Benefits of AI-Powered Service  Delivery for Airlines\" srcset=\"https:\/\/www.sutherlandglobal.com\/ar\/wp-content\/uploads\/sites\/25\/Fueling-Streamlined-Operations.jpg 859w, https:\/\/www.sutherlandglobal.com\/ar\/wp-content\/uploads\/sites\/25\/Fueling-Streamlined-Operations.jpg?resize=300,177 300w, https:\/\/www.sutherlandglobal.com\/ar\/wp-content\/uploads\/sites\/25\/Fueling-Streamlined-Operations.jpg?resize=768,453 768w\" sizes=\"auto, (max-width: 820px) 100vw, 820px\" \/><\/div><div class=\"insights-block-title\"><span class=\"insights-title\" style=\"color:#2c3546;\">Fueling Streamlined Operations: The Benefits of AI-Powered Service  Delivery for Airlines<\/span><span class=\"insights-icon\">Arrow Icon Here<\/span><\/div><\/a><\/div><\/div>\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"btn-wrap btn-main btn-secondary secondary_cta\">\n\t\t\t\t\t\t\t\t\t\t\t<a  tabindex=\"-1\" href=\"\/insights?industry=retail-and-consumer-packaged-goods\">View All<\/a>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\n\n<div class=\"wp-block-sutherland-contactus-form wp-block-sutherland-marketo-form marketo-form overlap-prev-block overlap-next-block remove-padding\" id=\"marketo-form-249404d6-6cb5-4ec8-9413-4caa9a153e95\" style=\"background-image:linear-gradient(to right, transparent, transparent)\"><div class=\"contactus-form-main contactus-main\"><div class=\"contactus-form-inner\"><div class=\"marketo-form__column\" style=\"background-image:url(https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/contact-background-1.jpg)\"><div class=\"mb-form__header\"><h2 style=\"color:#2C3546\">Contact Us<\/h2><\/div><div id=\"marketo-form-form-2076\" class=\"mb-form__wrap\"><div class=\"mb-form__success-msg hide\">Thanks For Reaching Out! We look forward to talking soon.<\/div><form class=\"marketo-form__form mktoForm\" id=\"mktoForm_2076\" data-forminstance=\"marketo-form-249404d6-6cb5-4ec8-9413-4caa9a153e95-mktoForm-2076\" data-munchkin=\"668-NEQ-306\" data-formid=\"2076\"><\/form><\/div><\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-sutherland-explore-v2\"><div class=\"sutherland-explore-v2 arrow-enable\"><div class=\"explore-v2 left-explore-v2-section\" style=\"text-align:left\"><div class=\"explore-v2-text\"><a href=\"\/industries\"><span class=\"screen-reader-text\">Explore All Industries<\/span><\/a><h3 style=\"color:#2C3546\">Explore All Industries<\/h3><\/div><\/div><div class=\"explore-v2 right-explore-v2-section\" style=\"text-align:right\"><div class=\"explore-v2-text\"><a href=\"\/services\"><span class=\"screen-reader-text\">Explore All Solutions<\/span><\/a><h3 style=\"color:#2C3546\">Explore All Solutions<\/h3><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>The Quick Serve Restaurant (QSR) industry is going through a massive transformation. Guests demand: seamless personalized omni-channel experiences, improved loyalty programs, and faster ways to obtain their food. QSRs and Franchisees need partners who are experts in guest experience design and can bring the people, process, analytics and technology to enable the new guest journey.<\/p>\n","protected":false},"author":21,"featured_media":0,"parent":2321,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"_trash_the_other_posts":false,"editor_notices":[],"footnotes":""},"class_list":["post-2328","page","type-page","status-publish"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.6 (Yoast SEO v26.7) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>QSR Digital Transformation Solutions - Sutherland<\/title>\n<meta name=\"description\" content=\"Discover how Sutherland Global\u2019s QSR guest experience solutions can help you create seamless, personalized, and faster omnichannel experiences for your guests.\" \/>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Quick Service Restaurants\" \/>\n<meta property=\"og:description\" content=\"Discover how Sutherland Global\u2019s QSR guest experience solutions can help you create seamless, personalized, and faster omnichannel experiences for your guests.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.sutherlandglobal.com\/ar\/industries\/retail-and-consumer-packaged-goods\/quick-service-restaurants\" \/>\n<meta property=\"og:site_name\" content=\"Sutherland - 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