{"id":28320,"date":"2024-01-25T15:39:52","date_gmt":"2024-01-25T15:39:52","guid":{"rendered":"https:\/\/www.sutherlandglobal.com\/?page_id=28320"},"modified":"2024-11-06T20:41:57","modified_gmt":"2024-11-07T04:41:57","slug":"sutherland-agent-success","status":"publish","type":"page","link":"https:\/\/www.sutherlandglobal.com\/ar\/products-x-platforms\/sutherland-agent-success","title":{"rendered":"Sutherland\u00a0Agent Success"},"content":{"rendered":"\n<div class=\"wp-block-sutherland-home-media-banner home-media-banner  home-media-banner-animation textAlign-left\"><style type=\"text\/css\">@media only screen and (min-width: 1140px) {header.sutherland-header .sutherland-menu ul.menu>li>a{color: #fff;};}}<\/style><div class=\"home-media-banner__background-image\" style=\"background-image:url(https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/Agent-Success-1920x550-1.jpg);background-color:#26235D\"><div class=\"home-media-banner__overlay\" style=\"background-color:#000;opacity:0.2\"><\/div><\/div><div class=\"home-media-banner__content-section\" style=\"text-align:left\"><button id=\"playButton\">Play Video<\/button><div class=\"home-media-banner__content-inner\"><p style=\"color:#FFFFFF\" class=\"subtitle\">SUTHERLAND AGENT SUCCESS<\/p><h1 style=\"color:#FFF\"><span class=\"title-text second\"><strong>Supercharge Your Agent Experience<\/strong><\/span><\/h1><div class=\"banner-subtext\"><p style=\"color:#FFF\"><\/p><\/div><p class=\"btn-main btn-secondary-dark watch-view-btn\" data-videoembedlink=\"https:\/\/player.vimeo.com\/video\/836933689\">Watch Video<\/p><div class=\"custom-model-main\"><div class=\"custom-model-inner\"><div class=\"close-btn\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"17.732\" height=\"17.234\" viewBox=\"0 0 17.732 17.234\"><g id=\"Group_1000\" data-name=\"Group 1000\" transform=\"translate(0 17.234) rotate(-90)\"><path id=\"Icon_Chevron_down\" data-name=\"Icon Chevron down\" d=\"M17.171,7.31,10.4.536A1.879,1.879,0,0,0,8.866.009,1.885,1.885,0,0,0,7.334.536L.56,7.31a1.917,1.917,0,1,0,2.71,2.711l5.6-5.6,5.594,5.6A1.917,1.917,0,0,0,17.171,7.31Z\" transform=\"translate(6.652 17.732) rotate(-90)\" fill=\"#b4b4b4\" fill-rule=\"evenodd\"><\/path><path id=\"Icon_Chevron_down-2\" data-name=\"Icon Chevron down\" d=\"M17.171,7.31,10.4.536A1.879,1.879,0,0,0,8.866.009,1.885,1.885,0,0,0,7.334.536L.56,7.31a1.917,1.917,0,1,0,2.71,2.711l5.6-5.6,5.594,5.6A1.917,1.917,0,0,0,17.171,7.31Z\" transform=\"translate(10.581) rotate(90)\" fill=\"#b4b4b4\" fill-rule=\"evenodd\"><\/path><\/g><\/svg><\/div><div class=\"custom-model-wrap\"><div class=\"pop-up-content-wrap\"><iframe width=\"560\" height=\"315\" src=\"\" title=\"YouTube video player\" frameborder=\"0\" sandbox=\"allow-scripts allow-same-origin allow-presentation\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" allowfullscreen loading=\"lazy\"><\/iframe><\/div><\/div><\/div><div class=\"bg-overlay\"><\/div><\/div><\/div><\/div><div class=\"hero-donw-arrow\"><img loading=\"lazy\" decoding=\"async\" src=\"\/wp-content\/themes\/sutherland\/assets\/src\/images\/hero-down-arrow.svg\" width=\"31\" height=\"19\" role=\"button\" alt=\"Down Scroll\" title=\"Down Scroll\"\/><\/div><\/div>\n\n\n\n<div class=\"wp-block-sutherland-intro-block intro-block-sections\"><div class=\"intro-block-left\" style=\"background-image:linear-gradient(0deg, #EDEFEE 0%, #FFFFFF 100%)\"><h2 style=\"color:#2C3546\">Enhance Customer Support Effectiveness and Experience<\/h2><\/div><div class=\"intro-block-right\">\n<p>Sutherland Agent Success is a cloud-based AI solution designed to enhance the productivity of contact center agents in their customer interactions.<\/p>\n\n\n\n<p>The solution integrates with omni-channel solutions and customer CRM and support applications, offering agents intelligent and real-time guidance and suggestions. Consequently, agents gain the ability to deliver unparalleled customer service marked by heightened empathy and prompt, well-informed responses.<\/p>\n\n\n\n<p>The foundation of Sutherland Agent Success rests upon Google Cloud and Google CCAI technology, which offer state-of-the-art natural language understanding and speech recognition technology.<\/p>\n\n\n\n<p>In addition to this robust foundation, Sutherland has added proprietary technologies, including patented Augmentation technology and Generative AI capabilities.<\/p>\n\n\n\n<div class=\"wp-block-sutherland-only-button sutherland-button\" id=\"button-b187e62d-e5ac-4df1-af34-5a50a5a5e651\" style=\"text-align:left\"><a href=\"\/contact-us\" class=\"btn-main btn-secondary\" target=\"_self\" rel=\"noopener\">Contact Us<\/a><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-sutherland-three-column-text three-column-text-main three-column-text-layout-column-3-view\" style=\"background-image:linear-gradient(140deg, #26235d, #26235d, #b82659)\"><div class=\"three-column-text-main__title-section\" style=\"text-align:left\"><h2 style=\"color:#FFFFFF\">Features and Benefits<\/h2><\/div><div class=\"three-column-text-main__box-section\"><div class=\"three-column-text-main__inner-box\"><div class=\"three-column-text-main__boxes\"><div class=\"three-column-text-main__box\"><div class=\"three-column-text-main__box-inner\"><div class=\"three-column-text-main__box-content\"><h3 style=\"color:#FFFFFF\">Unified Workspace Experience<\/h3><p style=\"color:#FFFFFF\">Drive agent efficiency with a unified web interface at the agent\u2019s fingertips, boosting productivity.<\/p><\/div><\/div><\/div><div class=\"three-column-text-main__box\"><div class=\"three-column-text-main__box-inner\"><div class=\"three-column-text-main__box-content\"><h3 style=\"color:#FFFFFF\">Summarization and Entity Extraction<\/h3><p style=\"color:#FFFFFF\">Create concise summaries of engagements while accurately identifying and categorizing named entities and key phrases.<\/p><\/div><\/div><\/div><div class=\"three-column-text-main__box\"><div class=\"three-column-text-main__box-inner\"><div class=\"three-column-text-main__box-content\"><h3 style=\"color:#FFFFFF\">Response Suggestions<\/h3><p style=\"color:#FFFFFF\">Provide recommendations to agents in real time in the form of relevant knowledge base content or Gen AI-powered responses, automatically and without the agent manually searching.<\/p><\/div><\/div><\/div><div class=\"three-column-text-main__box\"><div class=\"three-column-text-main__box-inner\"><div class=\"three-column-text-main__box-content\"><h3 style=\"color:#FFFFFF\">Conversational Insights<\/h3><p style=\"color:#FFFFFF\">Make data-informed decisions on team performance and voice of the customer with detailed reports that surface key moments and outcome predictions.<\/p><\/div><\/div><\/div><div class=\"three-column-text-main__box\"><div class=\"three-column-text-main__box-inner\"><div class=\"three-column-text-main__box-content\"><h3 style=\"color:#FFFFFF\">Real-Time Coaching<\/h3><p style=\"color:#FFFFFF\">Drive immediate improvements by guiding agents in real time in an automated programmatic way or with smart filtering that allows managers to prioritize situations.<\/p><\/div><\/div><\/div><div class=\"three-column-text-main__box\"><div class=\"three-column-text-main__box-inner\"><div class=\"three-column-text-main__box-content\"><h3 style=\"color:#FFFFFF\">Agent Autopilot<\/h3><p style=\"color:#FFFFFF\">Automates routine chat interactions for agents or allows the conversation to be handled by a virtual agent.<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n\n\n\t\t\t<div id=\"casestudy-slider-1\" class=\"wp-block-sutherland-casestudy-slider case-study-slider show-heading overlap-prev-block\">\n\t\t\t\t<style>\n\t\t\t\t\t#casestudy-slider-1.case-study-slider .casestudy-slider__title-section .casestudy-slider__arrows button{border-color:#26235d !important;background-color:rgba(228, 227, 245, 0.2) !important;}#casestudy-slider-1.case-study-slider .casestudy-slider__title-section .casestudy-slider__arrows svg path{fill:#26235d !important;stroke:#26235d !important;}\t\t\t\t<\/style>\n\t\t\t\t<div class=\"casestudy-slider show-arrows show-dots\">\n\t\t\t\t\t<div class=\"casestudy-slider__inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__title-section\" style=\"background-color: #FFFFFF\">\n\t\t\t\t\t\t\t\t<h2 style=\"color: #272F3D\">Case Studies<\/h2>\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"transformation-stories-slider__arrows\">\n\t\t\t\t\t\t\t<div class=\"casestudy-slider__arrows\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<button class=\"prevarrow transformation-stories-previous\">\n\t\t\t\t\t\t\t\t\t\t\t<svg width=\"10\" height=\"14\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t\t\t\t\t\t\t\t\t<path d=\"M8.28315 12.5242L8.28317 12.5242C9.07228 11.7188 9.07228 10.4099 8.28317 9.60455L6.16673 7.44446C5.79008 7.06005 5.79009 6.43995 6.16673 6.05554L8.24909 3.93023C9.03883 3.12421 9.07333 1.8157 8.31298 1.00696C7.91578 0.584481 7.38938 0.375 6.86352 0.375C6.35066 0.375 5.83739 0.574296 5.44397 0.975831C5.44397 0.975832 5.44397 0.975833 5.44397 0.975834L1.21684 5.29024L1.21683 5.29024C0.427722 6.09562 0.427722 7.40448 1.21683 8.20986L5.44395 12.5242C6.229 13.3253 7.49834 13.3253 8.28315 12.5242Z\" fill=\"black\" stroke=\"#26235D\" stroke-width=\"0.75\" \/>\n\t\t\t\t\t\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t\t\t\t\t\tPrevious\n\t\t\t\t\t\t\t\t\t\t<\/button>\t\t\t\t\t\t\t\t\t\t\t<button class=\"nextarrow transformation-stories-next\">\n\t\t\t\t\t\t\t\t\t\t\t<svg width=\"10\" height=\"14\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t\t\t\t\t\t\t\t\t<path d=\"M1.34185 12.5242L1.34183 12.5242C0.552723 11.7188 0.552723 10.4099 1.34183 9.60455L3.45827 7.44446C3.83492 7.06005 3.83491 6.43995 3.45827 6.05554L1.37591 3.93023C0.586175 3.12421 0.551672 1.8157 1.31202 1.00696C1.70922 0.584481 2.23562 0.375 2.76148 0.375C3.27434 0.375 3.78761 0.574296 4.18103 0.975831C4.18103 0.975832 4.18103 0.975833 4.18103 0.975834L8.40816 5.29024L8.40817 5.29024C9.19728 6.09562 9.19728 7.40448 8.40817 8.20986L4.18105 12.5242C3.396 13.3253 2.12666 13.3253 1.34185 12.5242Z\" fill=\"black\" stroke=\"#26235D\" stroke-width=\"0.75\" \/>\n\t\t\t\t\t\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t\t\t\t\t\tNext\n\t\t\t\t\t\t\t\t\t\t<\/button>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<\/div>\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t<div class=\"casestudy-slider__slide-main slick-init-loader\" 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\u0648\u062d\u0648\u0643\u0645\u062a\u0647\u0627\"\n\t\t\t\t\t\t\t\t\t>\n\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__content\"  data-url=\"https:\/\/www.sutherlandglobal.com\/ar\/insights\/case-study\/enhanced-data-governance-and-management\">\n\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"770\" height=\"446\" src=\"https:\/\/www.sutherlandglobal.com\/ar\/wp-content\/uploads\/sites\/25\/CS4b-770x446-1.jpg?w=770\" class=\"attachment-1032 size-1032\" alt=\"\u0633\u0627\u0630\u0631\u0644\u0627\u0646\u062f \u062a\u0645\u0646\u0639 \u062e\u0633\u0627\u0631\u0629 15% \u0645\u0646 \u0627\u0644\u0625\u064a\u0631\u0627\u062f\u0627\u062a \u0644\u0634\u0631\u0643\u0629 \u0631\u0627\u0626\u062f\u0629...\" title=\"\u0633\u0627\u0630\u0631\u0644\u0627\u0646\u062f \u062a\u0645\u0646\u0639 \u062e\u0633\u0627\u0631\u0629 15% \u0645\u0646 \u0627\u0644\u0625\u064a\u0631\u0627\u062f\u0627\u062a \u0644\u0634\u0631\u0643\u0629 \u0631\u0627\u0626\u062f\u0629...\" srcset=\"https:\/\/www.sutherlandglobal.com\/ar\/wp-content\/uploads\/sites\/25\/CS4b-770x446-1.jpg 770w, https:\/\/www.sutherlandglobal.com\/ar\/wp-content\/uploads\/sites\/25\/CS4b-770x446-1.jpg?resize=300,174 300w, https:\/\/www.sutherlandglobal.com\/ar\/wp-content\/uploads\/sites\/25\/CS4b-770x446-1.jpg?resize=768,445 768w\" sizes=\"auto, (max-width: 770px) 100vw, 770px\" \/>\t\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__overlay\" style=\"background-color: rgba(0, 0, 0, 0.5)\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.sutherlandglobal.com\/ar\/insights\/case-study\/enhanced-data-governance-and-management\" class=\"case-study-item-link\"><span class=\"screen-reader-text\">\u0633\u0627\u0630\u0631\u0644\u0627\u0646\u062f \u062a\u0645\u0646\u0639 \u062e\u0633\u0627\u0631\u0629 15% \u0645\u0646 \u0627\u0644\u0625\u064a\u0631\u0627\u062f\u0627\u062a \u0644\u0634\u0631\u0643\u0629 \u0631\u0627\u0626\u062f\u0629 \u0639\u0627\u0644\u0645\u064a\u064b\u0627 \u0641\u064a \u0627\u0644\u0628\u062d\u062b \u0645\u0646 \u062e\u0644\u0627\u0644 \u062a\u062d\u0633\u064a\u0646 \u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0648\u062d\u0648\u0643\u0645\u062a\u0647\u0627<\/span><\/a>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__content-inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"drawer-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\u062f\u0631\u0627\u0633\u0629 \u062d\u0627\u0644\u0629\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__details\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.sutherlandglobal.com\/ar\/insights\/case-study\/enhanced-data-governance-and-management\" class=\"case-study-block-title\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\u0633\u0627\u0630\u0631\u0644\u0627\u0646\u062f \u062a\u0645\u0646\u0639 \u062e\u0633\u0627\u0631\u0629 15% \u0645\u0646 \u0627\u0644\u0625\u064a\u0631\u0627\u062f\u0627\u062a \u0644\u0634\u0631\u0643\u0629 \u0631\u0627\u0626\u062f\u0629 \u0639\u0627\u0644\u0645\u064a\u064b\u0627 \u0641\u064a \u0627\u0644\u0628\u062d\u062b \u0645\u0646 \u062e\u0644\u0627\u0644 \u062a\u062d\u0633\u064a\u0646 \u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0648\u062d\u0648\u0643\u0645\u062a\u0647\u0627 \n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"btn-main btn-arrow\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.sutherlandglobal.com\/ar\/insights\/case-study\/enhanced-data-governance-and-management\" aria-label=\"\u0633\u0627\u0630\u0631\u0644\u0627\u0646\u062f \u062a\u0645\u0646\u0639 \u062e\u0633\u0627\u0631\u0629 15% \u0645\u0646 \u0627\u0644\u0625\u064a\u0631\u0627\u062f\u0627\u062a \u0644\u0634\u0631\u0643\u0629 \u0631\u0627\u0626\u062f\u0629...\">Read More<span class=\"screen-reader-text\">Read More &#8211; \u0633\u0627\u0630\u0631\u0644\u0627\u0646\u062f \u062a\u0645\u0646\u0639 \u062e\u0633\u0627\u0631\u0629 15% \u0645\u0646 \u0627\u0644\u0625\u064a\u0631\u0627\u062f\u0627\u062a \u0644\u0634\u0631\u0643\u0629 \u0631\u0627\u0626\u062f\u0629 \u0639\u0627\u0644\u0645\u064a\u064b\u0627 \u0641\u064a \u0627\u0644\u0628\u062d\u062b \u0645\u0646 \u062e\u0644\u0627\u0644 \u062a\u062d\u0633\u064a\u0646 \u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0648\u062d\u0648\u0643\u0645\u062a\u0647\u0627<\/span><\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div> \n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__slide\" role=\"listitem\" aria-label=\"\u0631\u0641\u0639 \u0643\u0641\u0627\u0621\u0629 \u0628\u0646\u0633\u0628\u0629 25%  \u0648\u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u062a\u0643\u0644\u0641\u0629 \u0628\u0646\u0633\u0628\u0629 40% : \u0645\u0632\u0648\u062f \u062e\u062f\u0645\u0627\u062a \u0645\u0627\u0644\u064a\u0629 \u0631\u0627\u0626\u062f \u064a\u063a\u064a\u0651\u0631 \u0639\u0645\u0644\u064a\u0627\u062a\u0647 \u0645\u0639 \u0633\u0627\u0630\u0631\u0644\u0627\u0646\u062f\"\n\t\t\t\t\t\t\t\t\t>\n\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__content\"  data-url=\"https:\/\/www.sutherlandglobal.com\/ar\/insights\/case-study\/leading-financial-services-provider-accelerates-operational-efficiencies\">\n\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"770\" height=\"446\" src=\"https:\/\/www.sutherlandglobal.com\/ar\/wp-content\/uploads\/sites\/25\/CS6-770x446-1.jpg?w=770\" class=\"attachment-1032 size-1032\" alt=\"\u0631\u0641\u0639 \u0643\u0641\u0627\u0621\u0629 \u0628\u0646\u0633\u0628\u0629 25%  \u0648\u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u062a\u0643\u0644\u0641\u0629 \u0628\u0646\u0633\u0628\u0629 40% : \u0645\u0632\u0648\u062f...\" title=\"\u0631\u0641\u0639 \u0643\u0641\u0627\u0621\u0629 \u0628\u0646\u0633\u0628\u0629 25%  \u0648\u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u062a\u0643\u0644\u0641\u0629 \u0628\u0646\u0633\u0628\u0629 40% : \u0645\u0632\u0648\u062f...\" srcset=\"https:\/\/www.sutherlandglobal.com\/ar\/wp-content\/uploads\/sites\/25\/CS6-770x446-1.jpg 770w, https:\/\/www.sutherlandglobal.com\/ar\/wp-content\/uploads\/sites\/25\/CS6-770x446-1.jpg?resize=300,174 300w, https:\/\/www.sutherlandglobal.com\/ar\/wp-content\/uploads\/sites\/25\/CS6-770x446-1.jpg?resize=768,445 768w\" sizes=\"auto, (max-width: 770px) 100vw, 770px\" \/>\t\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__overlay\" style=\"background-color: rgba(0, 0, 0, 0.5)\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.sutherlandglobal.com\/ar\/insights\/case-study\/leading-financial-services-provider-accelerates-operational-efficiencies\" class=\"case-study-item-link\"><span class=\"screen-reader-text\">\u0631\u0641\u0639 \u0643\u0641\u0627\u0621\u0629 \u0628\u0646\u0633\u0628\u0629 25%  \u0648\u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u062a\u0643\u0644\u0641\u0629 \u0628\u0646\u0633\u0628\u0629 40% : \u0645\u0632\u0648\u062f \u062e\u062f\u0645\u0627\u062a \u0645\u0627\u0644\u064a\u0629 \u0631\u0627\u0626\u062f \u064a\u063a\u064a\u0651\u0631 \u0639\u0645\u0644\u064a\u0627\u062a\u0647 \u0645\u0639 \u0633\u0627\u0630\u0631\u0644\u0627\u0646\u062f<\/span><\/a>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__content-inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"drawer-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\u062f\u0631\u0627\u0633\u0629 \u062d\u0627\u0644\u0629\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__details\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.sutherlandglobal.com\/ar\/insights\/case-study\/leading-financial-services-provider-accelerates-operational-efficiencies\" class=\"case-study-block-title\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\u0631\u0641\u0639 \u0643\u0641\u0627\u0621\u0629 \u0628\u0646\u0633\u0628\u0629 25%  \u0648\u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u062a\u0643\u0644\u0641\u0629 \u0628\u0646\u0633\u0628\u0629 40% : \u0645\u0632\u0648\u062f \u062e\u062f\u0645\u0627\u062a \u0645\u0627\u0644\u064a\u0629 \u0631\u0627\u0626\u062f \u064a\u063a\u064a\u0651\u0631 \u0639\u0645\u0644\u064a\u0627\u062a\u0647 \u0645\u0639 \u0633\u0627\u0630\u0631\u0644\u0627\u0646\u062f \n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"btn-main btn-arrow\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.sutherlandglobal.com\/ar\/insights\/case-study\/leading-financial-services-provider-accelerates-operational-efficiencies\" aria-label=\"\u0631\u0641\u0639 \u0643\u0641\u0627\u0621\u0629 \u0628\u0646\u0633\u0628\u0629 25%  \u0648\u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u062a\u0643\u0644\u0641\u0629 \u0628\u0646\u0633\u0628\u0629 40% : \u0645\u0632\u0648\u062f...\">Read More<span class=\"screen-reader-text\">Read More &#8211; \u0631\u0641\u0639 \u0643\u0641\u0627\u0621\u0629 \u0628\u0646\u0633\u0628\u0629 25%  \u0648\u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u062a\u0643\u0644\u0641\u0629 \u0628\u0646\u0633\u0628\u0629 40% : \u0645\u0632\u0648\u062f \u062e\u062f\u0645\u0627\u062a \u0645\u0627\u0644\u064a\u0629 \u0631\u0627\u0626\u062f \u064a\u063a\u064a\u0651\u0631 \u0639\u0645\u0644\u064a\u0627\u062a\u0647 \u0645\u0639 \u0633\u0627\u0630\u0631\u0644\u0627\u0646\u062f<\/span><\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div> \n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__slide\" role=\"listitem\" aria-label=\"Fortune-100 Tech Company Achieves 89% ARR Growth &#038; 96% Campaign Success 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https:\/\/www.sutherlandglobal.com\/ar\/wp-content\/uploads\/sites\/25\/859x507-case-study-New-site-hero-Tech-CME-Cisco.jpg?resize=768,453 768w\" sizes=\"auto, (max-width: 859px) 100vw, 859px\" \/>\t\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__overlay\" style=\"background-color: rgba(0, 0, 0, 0.5)\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.sutherlandglobal.com\/ar\/insights\/case-study\/drive-growth-by-transforming-customer-services\" class=\"case-study-item-link\"><span class=\"screen-reader-text\">Fortune-100 Tech Company Achieves 89% ARR Growth &#038; 96% Campaign Success Lift<\/span><\/a>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__content-inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"drawer-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\u062f\u0631\u0627\u0633\u0629 \u062d\u0627\u0644\u0629\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__details\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.sutherlandglobal.com\/ar\/insights\/case-study\/drive-growth-by-transforming-customer-services\" class=\"case-study-block-title\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tFortune-100 Tech Company Achieves 89% ARR Growth &#038; 96% Campaign Success Lift \n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"btn-main btn-arrow\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.sutherlandglobal.com\/ar\/insights\/case-study\/drive-growth-by-transforming-customer-services\" aria-label=\"Fortune-100 Tech Company Achieves 89% ARR Growth &#038; 96% Campaign Success Lift\">Read More<span class=\"screen-reader-text\">Read More &#8211; Fortune-100 Tech Company Achieves 89% ARR Growth &#038; 96% Campaign Success Lift<\/span><\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div> \n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__slide\" role=\"listitem\" aria-label=\"Data Infrastructure Leader Hits 4.5+ CSAT &#038; 79% Case Closure with Next-Level Support\"\n\t\t\t\t\t\t\t\t\t>\n\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__content\"  data-url=\"https:\/\/www.sutherlandglobal.com\/ar\/insights\/case-study\/next-level-support-efficiency\">\n\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"859\" height=\"507\" src=\"https:\/\/www.sutherlandglobal.com\/ar\/wp-content\/uploads\/sites\/25\/859x507-case-study-New-site-hero-Tech-CME-NetApp.jpg?w=859\" class=\"attachment-1032 size-1032\" alt=\"Data Infrastructure Leader Hits 4.5+ CSAT &#038; 79% Case Closure with Next-Level Support\" title=\"Data Infrastructure Leader Hits 4.5+ CSAT &#038; 79% Case Closure with Next-Level Support\" srcset=\"https:\/\/www.sutherlandglobal.com\/ar\/wp-content\/uploads\/sites\/25\/859x507-case-study-New-site-hero-Tech-CME-NetApp.jpg 859w, https:\/\/www.sutherlandglobal.com\/ar\/wp-content\/uploads\/sites\/25\/859x507-case-study-New-site-hero-Tech-CME-NetApp.jpg?resize=300,177 300w, https:\/\/www.sutherlandglobal.com\/ar\/wp-content\/uploads\/sites\/25\/859x507-case-study-New-site-hero-Tech-CME-NetApp.jpg?resize=768,453 768w\" sizes=\"auto, (max-width: 859px) 100vw, 859px\" \/>\t\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__overlay\" style=\"background-color: rgba(0, 0, 0, 0.5)\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.sutherlandglobal.com\/ar\/insights\/case-study\/next-level-support-efficiency\" class=\"case-study-item-link\"><span class=\"screen-reader-text\">Data Infrastructure Leader Hits 4.5+ CSAT &#038; 79% Case Closure with Next-Level Support<\/span><\/a>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__content-inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"drawer-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\u062f\u0631\u0627\u0633\u0629 \u062d\u0627\u0644\u0629\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__details\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.sutherlandglobal.com\/ar\/insights\/case-study\/next-level-support-efficiency\" class=\"case-study-block-title\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tData Infrastructure Leader Hits 4.5+ CSAT &#038; 79% Case Closure with Next-Level Support \n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"btn-main btn-arrow\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.sutherlandglobal.com\/ar\/insights\/case-study\/next-level-support-efficiency\" aria-label=\"Data Infrastructure Leader Hits 4.5+ CSAT &#038; 79% Case Closure with Next-Level Support\">Read More<span class=\"screen-reader-text\">Read More &#8211; Data Infrastructure Leader Hits 4.5+ CSAT &#038; 79% Case Closure with Next-Level Support<\/span><\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div> \n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\n\n\n<div class=\"wp-block-sutherland-content-block gradient-boxes\"><div class=\"content-block-main-section content-block-option-1\"><div class=\"top-heading-section\"><h2 style=\"text-align:left;color:\">Partnerships and Integrations With Common Third-Party CX Solutions<\/h2><p style=\"text-align:left;color:\"><\/p><\/div><div class=\"content-box-outer\"><div class=\"content-box \" style=\"text-align:left\"><p class=\"content-box-offering-description\">Sutherland Agent Success on Zendesk Marketplace<\/p><a class=\"content-block-offerings-arrow\" href=\"https:\/\/zendesk.com\/in\/marketplace\/apps\/support\/610970\/sutherland-agent-success\/\" target=\"_blank\" rel=\"noopener\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"83.592\" height=\"84.592\" viewBox=\"0 0 77 79\"><defs><filter id=\"Ellipse_122\" x=\"0\" y=\"0\" width=\"83.592\" height=\"83.592\" filterUnits=\"userSpaceOnUse\"><feOffset dy=\"3\" input=\"SourceAlpha\"><\/feOffset><feGaussianBlur stdDeviation=\"3\" result=\"blur\"><\/feGaussianBlur><feFlood flood-opacity=\"0.161\"><\/feFlood><feComposite operator=\"in\" in2=\"blur\"><\/feComposite><feComposite in=\"SourceGraphic\"><\/feComposite><\/filter><\/defs><g id=\"Group_4174\" data-name=\"Group 4174\" transform=\"translate(9 6)\"><g transform=\"matrix(1, 0, 0, 1, -9, -6)\" filter=\"url(#Ellipse_122)\"><ellipse id=\"Ellipse_122-2\" data-name=\"Ellipse 122\" cx=\"32.796\" cy=\"32.796\" rx=\"32.796\" ry=\"32.796\" transform=\"translate(9 6)\" fill=\"#fff\"><\/ellipse><\/g><path id=\"Icon_Chevron_down\" data-name=\"Icon Chevron down\" d=\"M22.33,4.255l-8.811,8.809a2.443,2.443,0,0,1-1.989.685,2.451,2.451,0,0,1-1.991-.685L.729,4.255A2.492,2.492,0,0,1,4.252.729l7.277,7.277L18.8.729A2.493,2.493,0,0,1,22.33,4.255Z\" transform=\"translate(25.916 44.325) rotate(-90)\" fill-rule=\"evenodd\"><\/path><\/g><\/svg><span class=\"screen-reader-text\">Sutherland Agent Success on Zendesk Marketplace<\/span><\/a><\/div><div class=\"content-box \" style=\"text-align:left\"><p class=\"content-box-offering-description\">Sutherland Agent Success on LivePerson Marketplace<\/p><a class=\"content-block-offerings-arrow\" href=\"https:\/\/partners.liveperson.com\/english\/marketplace\/solution\/2823\/sutherland-agent-success\" target=\"_blank\" rel=\"noopener\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"83.592\" height=\"84.592\" viewBox=\"0 0 77 79\"><defs><filter id=\"Ellipse_122\" x=\"0\" y=\"0\" width=\"83.592\" height=\"83.592\" filterUnits=\"userSpaceOnUse\"><feOffset dy=\"3\" input=\"SourceAlpha\"><\/feOffset><feGaussianBlur stdDeviation=\"3\" result=\"blur\"><\/feGaussianBlur><feFlood flood-opacity=\"0.161\"><\/feFlood><feComposite operator=\"in\" in2=\"blur\"><\/feComposite><feComposite in=\"SourceGraphic\"><\/feComposite><\/filter><\/defs><g id=\"Group_4174\" data-name=\"Group 4174\" transform=\"translate(9 6)\"><g transform=\"matrix(1, 0, 0, 1, -9, -6)\" filter=\"url(#Ellipse_122)\"><ellipse id=\"Ellipse_122-2\" data-name=\"Ellipse 122\" cx=\"32.796\" cy=\"32.796\" rx=\"32.796\" ry=\"32.796\" transform=\"translate(9 6)\" fill=\"#fff\"><\/ellipse><\/g><path id=\"Icon_Chevron_down\" data-name=\"Icon Chevron down\" d=\"M22.33,4.255l-8.811,8.809a2.443,2.443,0,0,1-1.989.685,2.451,2.451,0,0,1-1.991-.685L.729,4.255A2.492,2.492,0,0,1,4.252.729l7.277,7.277L18.8.729A2.493,2.493,0,0,1,22.33,4.255Z\" transform=\"translate(25.916 44.325) rotate(-90)\" fill-rule=\"evenodd\"><\/path><\/g><\/svg><span class=\"screen-reader-text\">Sutherland Agent Success on LivePerson Marketplace<\/span><\/a><\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-sutherland-column-image-text\"><div class=\"our-differentiators-colums\" style=\"background:linear-gradient(0deg,rgb(237,239,238) 0%,rgb(255,255,255) 54%,rgb(255,255,255) 100%)\"><div class=\"our-differentiators-colum left\" style=\"background:linear-gradient(121deg, rgba(224, 141, 57, 0.36) 0%, rgba(255, 255, 255, 0.36) 31%, rgba(255, 255, 255, 0.36) 64%, rgba(224, 141, 57, 0.36) 100%)\"><h2 style=\"color:#2C3546;text-align:left\">Unlocking Digital Performance<\/h2><div class=\"our-differentiators-img\"><\/div><\/div><div class=\"our-differentiators-colum right\" style=\"text-align:left\"><div class=\"inner-mid-col-text-section\"><div class=\"accordian-text-section\"><div class=\"accordian-text-title\"><p class=\"title\" style=\"color:#2C3546\"><strong>Industry-Leading Innovation<\/strong><\/p><\/div><div class=\"accordian-text-descriptions\"><p class=\"description\" style=\"color:#2C3546\">Powered by 200+ patented inventions, Sutherland\u2019s AI-driven products and platforms empower businesses to innovate, streamline processes, and deliver exceptional experiences.\u00a0<\/p><\/div><\/div><div class=\"accordian-text-section\"><div class=\"accordian-text-title\"><p class=\"title\" style=\"color:#2C3546\"><strong>Improved Agent Performance<\/strong><\/p><\/div><div class=\"accordian-text-descriptions\"><p class=\"description\" style=\"color:#2C3546\">Equip agents with real-time guidance and instant access to contextual information, best practices, and troubleshooting tips for more effective and efficient query resolution.\u00a0<\/p><\/div><\/div><div class=\"accordian-text-section\"><div class=\"accordian-text-title\"><p class=\"title\" style=\"color:#2C3546\"><strong>Cost Savings<\/strong><\/p><\/div><div class=\"accordian-text-descriptions\"><p class=\"description\" style=\"color:#2C3546\">Realize cost savings and maximize RoI by improving agent productivity, reducing training time.<\/p><\/div><\/div><div class=\"accordian-text-section\"><div class=\"accordian-text-title\"><p class=\"title\" style=\"color:#2C3546\"><strong>Tailored to Your Needs<\/strong><\/p><\/div><div class=\"accordian-text-descriptions\"><p class=\"description\" style=\"color:#2C3546\">We tailor solutions for maximum value from Day 1, adapting seamlessly through changes and seasons.<\/p><\/div><\/div><div class=\"accordian-text-section\"><div class=\"accordian-text-title\"><p class=\"title\" style=\"color:#2C3546\"><strong>Enhanced Customer Satisfaction<\/strong><\/p><\/div><div class=\"accordian-text-descriptions\"><p class=\"description\" style=\"color:#2C3546\">Achieve higher satisfaction levels and loyalty with personalized, accurate, and timely responses to customer inquiries.\u00a0<\/p><\/div><\/div><\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-sutherland-contactus-form wp-block-sutherland-marketo-form marketo-form overlap-prev-block overlap-next-block remove-padding\" 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We look forward to talking soon.<\/div><form class=\"marketo-form__form mktoForm\" id=\"mktoForm_2076\" data-forminstance=\"marketo-form-249404d6-6cb5-4ec8-9413-4caa9a153e95-mktoForm-2076\" data-munchkin=\"668-NEQ-306\" data-formid=\"2076\"><\/form><\/div><\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-sutherland-explore-v2\"><div class=\"sutherland-explore-v2 arrow-enable\"><div class=\"explore-v2 left-explore-v2-section\" style=\"text-align:left\"><div class=\"explore-v2-text\"><a href=\"\/industries\"><span class=\"screen-reader-text\">Explore All Industries<\/span><\/a><h3 style=\"color:#2C3546\">Explore All Industries<\/h3><\/div><\/div><div class=\"explore-v2 right-explore-v2-section\" style=\"text-align:right\"><div class=\"explore-v2-text\"><a href=\"\/services\"><span class=\"screen-reader-text\">Explore All Solutions<\/span><\/a><h3 style=\"color:#2C3546\">Explore All Solutions<\/h3><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":19,"featured_media":28538,"parent":2621,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"_trash_the_other_posts":false,"editor_notices":[],"footnotes":""},"class_list":["post-28320","page","type-page","status-publish","has-post-thumbnail"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.6 (Yoast SEO v26.7) - 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