{"id":33571,"date":"2024-04-16T05:41:00","date_gmt":"2024-04-16T05:41:00","guid":{"rendered":"https:\/\/www.sutherlandglobal.com\/?page_id=33571"},"modified":"2024-07-29T23:32:29","modified_gmt":"2024-07-30T07:32:29","slug":"omnichannel-experience","status":"publish","type":"page","link":"https:\/\/www.sutherlandglobal.com\/ar\/industries\/communications-media-and-entertainment\/communications-and-wireless\/omnichannel-experience","title":{"rendered":"AI-Powered Omnichannel Experience for Telcos"},"content":{"rendered":"\n<div class=\"wp-block-sutherland-home-media-banner home-media-banner  home-media-banner-animation textAlign-left\"><style type=\"text\/css\">@media only screen and (min-width: 1140px) {header.sutherland-header .sutherland-menu ul.menu>li>a{color: #fff;};}}<\/style><div class=\"home-media-banner__background-image\" style=\"background-image:url(https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/AI-powered-omnichannel-experience-for-telcos-1920x550-copy.jpg);background-color:#26235D\"><div class=\"home-media-banner__overlay\" style=\"background-color:#000;opacity:0.2\"><\/div><\/div><div class=\"home-media-banner__content-section\" style=\"text-align:left\"><button id=\"playButton\">Play Video<\/button><div class=\"home-media-banner__content-inner\"><p style=\"color:#FFFFFF\" class=\"subtitle\">AI-POWERED OMNICHANNEL EXPERIENCE FOR TELCOS<\/p><h1 style=\"color:#FFF\"><span class=\"title-text second\"><strong>Boost Efficiencies and Experiences Across Customer Journeys<\/strong><\/span><\/h1><\/div><\/div><div class=\"hero-donw-arrow\"><img loading=\"lazy\" decoding=\"async\" src=\"\/wp-content\/themes\/sutherland\/assets\/src\/images\/hero-down-arrow.svg\" width=\"31\" height=\"19\" role=\"button\" alt=\"Down Scroll\" title=\"Down Scroll\"\/><\/div><\/div>\n\n\n\n<div class=\"wp-block-sutherland-intro-block intro-block-sections\"><div class=\"intro-block-left\" style=\"background-image:linear-gradient(0deg, #EDEFEE 0%, #FFFFFF 100%)\"><h2 style=\"color:#2C3546\">Elevating Telco Customer Journeys with AI-Powered Omnichannel Experiences<\/h2><\/div><div class=\"intro-block-right\">\n<p>Two bad interactions is enough to make 4 out of 5 customers leave a brand, especially if the company in question is not engaging with them on the channels of their choice.<\/p>\n\n\n\n<p>The risk for modern Telcos is significant. So is the reward: organizations that are winning at delivering experiences that exceed customer expectations are reaping tangible business benefits. Embrace intelligent, next-generation solutions and expertise in strategic and tactical AI deployment. Turn technology into a business enabler to improve:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Knowledge management<\/strong>. Sourcing and refining easy-to-understand answers from a variety of sources and data.<\/li>\n\n\n\n<li><strong>Agent efficiency<\/strong>. Enabling productivity through automated customer interactions and journeys, whether live or self-service.<\/li>\n\n\n\n<li><strong>Customer interactions<\/strong>. Predicting quality, CX, resolution, and churn propensity on every interaction.<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-sutherland-only-button sutherland-button\" id=\"button-53772e01-e4b8-493a-b81d-e8da9b8d7bb1\" style=\"text-align:left\"><a href=\"\/contact-us\" class=\"btn-main btn-secondary\" target=\"_self\" rel=\"noopener\">Contact Us<\/a><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-sutherland-accordion accordion-sections accordion-layout-1\"><div class=\"accordion-head-sections\" style=\"background-image:linear-gradient(140deg, rgb(29, 29, 71) 0%, rgb(33, 33, 82) 63%, rgb(172, 21, 76) 100%)\"><h2 style=\"color:#ffffff\">Supercharge CXM With Advanced Digital Solutions<\/h2><p style=\"color:#ffffff\">Infuse next-level AI capabilities, user-focused design, and operational excellence in CXM with a suite of intelligent solutions that can seamlessly integrate any CRM system and can be customized to business and market needs.<\/p><\/div><div class=\"accordion-inners\">\n<div class=\"wp-block-sutherland-accordion-inner accordion-inner-sections\"><p class=\"accordion-header\">Sutherland Connect\u00ae<\/p><div class=\"accordion-content\">\n<p>An omnichannel CXaaS platform that facilitates a seamless support transition between voice, chat, email, SMS, WhatsApp, Messenger, and more.<\/p>\n\n\n\n<div class=\"wp-block-sutherland-only-button sutherland-button\" id=\"button-03841781-0761-4f51-9465-61260e54dbf9\" style=\"text-align:left\"><a href=\"https:\/\/www.sutherlandglobal.com\/products-x-platforms\/sutherland-connect\" class=\"btn-main btn-arrow\" target=\"_self\" rel=\"noopener\">Learn More<\/a><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-sutherland-accordion-inner accordion-inner-sections\"><p class=\"accordion-header\">Sutherland Conversational AI<\/p><div class=\"accordion-content\">\n<p>An AI-based conversational response system that automates support interactions for full self-service capabilities and reduces costs.<\/p>\n\n\n\n<div class=\"wp-block-sutherland-only-button sutherland-button\" id=\"button-9e220303-f4d8-47e0-9ef9-672a0dc31c3a\" style=\"text-align:left\"><a href=\"https:\/\/www.sutherlandglobal.com\/products-x-platforms\/sutherland-conversational-ai\" class=\"btn-main btn-arrow\" target=\"_self\" rel=\"noopener\">Learn More<\/a><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-sutherland-accordion-inner accordion-inner-sections\"><p class=\"accordion-header\">Connect Unified Desktop<\/p><div class=\"accordion-content\">\n<p>A single pane of glass for all engagements across all channels, client records, CRM systems, and more.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-sutherland-accordion-inner accordion-inner-sections\"><p class=\"accordion-header\">Sutherland CX360\u2122<\/p><div class=\"accordion-content\">\n<p>An AI-led CX intelligence platform that analyzes every customer conversation for actionable insights across channels and the end-to-end customer journey.<\/p>\n\n\n\n<div class=\"wp-block-sutherland-only-button sutherland-button\" id=\"button-9d68bd46-0530-456d-87e3-ed39bd04be48\" style=\"text-align:left\"><a href=\"https:\/\/www.sutherlandglobal.com\/products-x-platforms\/sutherland-cx360\" class=\"btn-main btn-arrow\" target=\"_self\" rel=\"noopener\">Learn More<\/a><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-sutherland-accordion-inner accordion-inner-sections\"><p class=\"accordion-header\">SmartLeap\u00ae HelpTree<\/p><div class=\"accordion-content\">\n<p>A knowledge management platform with a decision tree system that helps agents quickly identify root causes of customer issues for a richer user experience.<\/p>\n\n\n\n<div class=\"wp-block-sutherland-only-button sutherland-button\" id=\"button-194bd503-fd1b-4f5b-9949-35f0fbcf013e\" style=\"text-align:left\"><a href=\"https:\/\/www.sutherlandglobal.com\/products-x-platforms\/smartleap-helptree\" class=\"btn-main btn-arrow\" target=\"_self\" rel=\"noopener\">Learn More<\/a><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-sutherland-accordion-inner accordion-inner-sections\"><p class=\"accordion-header\">Agent Success<\/p><div class=\"accordion-content\">\n<p>A real-time agent assist solution that provides suggested answers to improve the accuracy and speed of support requests.<\/p>\n\n\n\n<div class=\"wp-block-sutherland-only-button sutherland-button\" id=\"button-d1fbd930-efa6-4da1-b32f-a1f514ccb0d9\" style=\"text-align:left\"><a href=\"https:\/\/www.sutherlandglobal.com\/products-x-platforms\/sutherland-agent-success\" class=\"btn-main btn-arrow\" target=\"_self\" rel=\"noopener\">Learn More<\/a><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-sutherland-combine-block responsive-padding\"><div class=\"sutherland-combine-main sutherland-combine-layout-style-1\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading\" id=\"h-accelerate-transformation-with-end-to-end-digital-engineering-solutions\">Accelerate Transformation with End-to-End Digital Engineering Solutions<\/h2>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns addtional-padding is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" height=\"670\" width=\"1024\" src=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/icon-GREY-01_284930.png?w=1024\" alt=\"icon\" class=\"wp-image-43997\" style=\"width:60px\" srcset=\"https:\/\/www.sutherlandglobal.com\/ar\/wp-content\/uploads\/sites\/25\/icon-GREY-01_284930.png 1250w, https:\/\/www.sutherlandglobal.com\/ar\/wp-content\/uploads\/sites\/25\/icon-GREY-01_284930.png?resize=300,196 300w, https:\/\/www.sutherlandglobal.com\/ar\/wp-content\/uploads\/sites\/25\/icon-GREY-01_284930.png?resize=768,503 768w, https:\/\/www.sutherlandglobal.com\/ar\/wp-content\/uploads\/sites\/25\/icon-GREY-01_284930.png?resize=1024,670 1024w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-define\">Define<\/h4>\n\n\n\n<h6 class=\"wp-block-heading\" id=\"h-strategy-blueprint\">Strategy Blueprint<\/h6>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Revamp business with profound industry and technological expertise.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" height=\"670\" width=\"1024\" src=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/icon-GREY-02_650ae1.png?w=1024\" alt=\"Icon\" class=\"wp-image-43996\" style=\"width:60px\" srcset=\"https:\/\/www.sutherlandglobal.com\/ar\/wp-content\/uploads\/sites\/25\/icon-GREY-02_650ae1.png 1250w, https:\/\/www.sutherlandglobal.com\/ar\/wp-content\/uploads\/sites\/25\/icon-GREY-02_650ae1.png?resize=300,196 300w, https:\/\/www.sutherlandglobal.com\/ar\/wp-content\/uploads\/sites\/25\/icon-GREY-02_650ae1.png?resize=768,503 768w, https:\/\/www.sutherlandglobal.com\/ar\/wp-content\/uploads\/sites\/25\/icon-GREY-02_650ae1.png?resize=1024,670 1024w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-design\">Design<\/h4>\n\n\n\n<h6 class=\"wp-block-heading\" id=\"h-reimagined-experiences\">Reimagined Experiences<\/h6>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Create superior experiences using a multi-lens world view.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" height=\"670\" width=\"1024\" src=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/icon-GREY-03_f7a563.png?w=1024\" alt=\"Icon\" class=\"wp-image-43995\" style=\"width:60px\" srcset=\"https:\/\/www.sutherlandglobal.com\/ar\/wp-content\/uploads\/sites\/25\/icon-GREY-03_f7a563.png 1250w, https:\/\/www.sutherlandglobal.com\/ar\/wp-content\/uploads\/sites\/25\/icon-GREY-03_f7a563.png?resize=300,196 300w, https:\/\/www.sutherlandglobal.com\/ar\/wp-content\/uploads\/sites\/25\/icon-GREY-03_f7a563.png?resize=768,503 768w, https:\/\/www.sutherlandglobal.com\/ar\/wp-content\/uploads\/sites\/25\/icon-GREY-03_f7a563.png?resize=1024,670 1024w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-develop\">Develop<\/h4>\n\n\n\n<h6 class=\"wp-block-heading\" id=\"h-tailored-solutions\">Tailored Solutions<\/h6>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Build disruptive custom tech and data platforms to unlock insights.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" height=\"670\" width=\"1024\" src=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/icon-GREY-04_1a3c6f.png?w=1024\" alt=\"Icon\" class=\"wp-image-43994\" style=\"width:60px\" srcset=\"https:\/\/www.sutherlandglobal.com\/ar\/wp-content\/uploads\/sites\/25\/icon-GREY-04_1a3c6f.png 1250w, https:\/\/www.sutherlandglobal.com\/ar\/wp-content\/uploads\/sites\/25\/icon-GREY-04_1a3c6f.png?resize=300,196 300w, https:\/\/www.sutherlandglobal.com\/ar\/wp-content\/uploads\/sites\/25\/icon-GREY-04_1a3c6f.png?resize=768,503 768w, https:\/\/www.sutherlandglobal.com\/ar\/wp-content\/uploads\/sites\/25\/icon-GREY-04_1a3c6f.png?resize=1024,670 1024w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-deploy\">Deploy<\/h4>\n\n\n\n<h6 class=\"wp-block-heading\" id=\"h-market-leading-tech\">Market-Leading Tech<\/h6>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Swiftly deploy and harness bespoke technology solutions.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" height=\"670\" width=\"1024\" src=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/icon-GREY-05_cb9650.png?w=1024\" alt=\"Icon\" class=\"wp-image-43993\" style=\"width:60px\" srcset=\"https:\/\/www.sutherlandglobal.com\/ar\/wp-content\/uploads\/sites\/25\/icon-GREY-05_cb9650.png 1250w, https:\/\/www.sutherlandglobal.com\/ar\/wp-content\/uploads\/sites\/25\/icon-GREY-05_cb9650.png?resize=300,196 300w, https:\/\/www.sutherlandglobal.com\/ar\/wp-content\/uploads\/sites\/25\/icon-GREY-05_cb9650.png?resize=768,503 768w, https:\/\/www.sutherlandglobal.com\/ar\/wp-content\/uploads\/sites\/25\/icon-GREY-05_cb9650.png?resize=1024,670 1024w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-drive\">Drive<\/h4>\n\n\n\n<h6 class=\"wp-block-heading\" id=\"h-innovation-at-scale\">Innovation at Scale<\/h6>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Manage and optimize enterprise systems and apps at scale.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-sutherland-only-button sutherland-button\" id=\"button-48ed5f03-25e7-4e7e-9901-284548d7f20d\" style=\"text-align:left\"><a href=\"\/services\/digital-engineering\" class=\"btn-main btn-red-arrow\" target=\"_self\" rel=\"noopener\">Learn More<\/a><\/div>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-sutherland-column-image-text\"><div class=\"our-differentiators-colums\" style=\"background:linear-gradient(0deg,rgb(239,237,238) 0%,rgba(245,211,39,0) 98%)\"><div class=\"our-differentiators-colum left\" style=\"background:linear-gradient(121deg, rgba(224, 141, 57, 0.36) 0%, rgba(255, 255, 255, 0.36) 31%, rgba(255, 255, 255, 0.36) 64%, rgba(224, 141, 57, 0.36) 100%)\"><h2 style=\"color:#2C3546;text-align:left\">Unlocking Digital Performance<\/h2><div class=\"our-differentiators-img\"><\/div><\/div><div class=\"our-differentiators-colum right\" style=\"text-align:left\"><div class=\"inner-mid-col-text-section\"><div class=\"accordian-text-section\"><div class=\"accordian-text-title\"><p class=\"title\" style=\"color:#2C3546\"><strong>Increased Efficiency<\/strong><\/p><\/div><div class=\"accordian-text-descriptions\"><p class=\"description\" style=\"color:#2C3546\"><strong>21% <\/strong>reduction in average handling times. Automate customer service tasks to reduce response times and free up agent bandwidth for more complex issues.\u00a0<\/p><\/div><\/div><div class=\"accordian-text-section\"><div class=\"accordian-text-title\"><p class=\"title\" style=\"color:#2C3546\"><strong>Enhanced Customer Engagement<\/strong><\/p><\/div><div class=\"accordian-text-descriptions\"><p class=\"description\" style=\"color:#2C3546\"><strong>15% <\/strong>improvement in CX and EX. Deliver personalized and seamless interactions across all channels, increasing customer satisfaction and loyalty.\u00a0<\/p><\/div><\/div><div class=\"accordian-text-section\"><div class=\"accordian-text-title\"><p class=\"title\" style=\"color:#2C3546\"><strong>Enhanced Sales<\/strong><\/p><\/div><div class=\"accordian-text-descriptions\"><p class=\"description\" style=\"color:#2C3546\"><strong>44% <\/strong>increase in conversion. Amplify sales with AI-powered recommendations and targeted marketing campaigns.\u00a0<\/p><\/div><\/div><div class=\"accordian-text-section\"><div class=\"accordian-text-title\"><p class=\"title\" style=\"color:#2C3546\"><strong>Advanced Capabilitie<\/strong>s <\/p><\/div><div class=\"accordian-text-descriptions\"><p class=\"description\" style=\"color:#2C3546\">Leverage our expertise in AI, automation, analytics, and cloud engineering to deploy tailored digital solutions for your business needs.\u00a0<\/p><\/div><\/div><\/div><\/div><\/div><\/div>\n\n\n\t\t\t\t<div id=\"insight_slider-1\" class=\"wp-block-sutherland-insights-block overlap-prev-block insights-block-layout-3\" style=\"background-color:#FFFFFF;\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"insights-block-type-3\">\n\t\t\t\t\t\t\t\t<style>\n\t\t\t\t\t\t\t\t#insight_slider-1 .insight-slider__inner .insights__title-section .insights-block__arrows button{border-color:#26235d !important;background-color:rgba(228, 227, 245, 0.2) 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src=\"https:\/\/www.sutherlandglobal.com\/ar\/wp-content\/uploads\/sites\/25\/fy22-4845_thumbnail_16-9-2000x1125.jpg?w=540\" class=\"attachment-540x size-540x\" alt=\"6 Reasons Why Effective Automation Requires Human-Centered Experience Design\" title=\"6 Reasons Why Effective Automation Requires Human-Centered Experience Design\" srcset=\"https:\/\/www.sutherlandglobal.com\/ar\/wp-content\/uploads\/sites\/25\/fy22-4845_thumbnail_16-9-2000x1125.jpg 2000w, https:\/\/www.sutherlandglobal.com\/ar\/wp-content\/uploads\/sites\/25\/fy22-4845_thumbnail_16-9-2000x1125.jpg?resize=300,169 300w, https:\/\/www.sutherlandglobal.com\/ar\/wp-content\/uploads\/sites\/25\/fy22-4845_thumbnail_16-9-2000x1125.jpg?resize=768,432 768w, https:\/\/www.sutherlandglobal.com\/ar\/wp-content\/uploads\/sites\/25\/fy22-4845_thumbnail_16-9-2000x1125.jpg?resize=1024,576 1024w, https:\/\/www.sutherlandglobal.com\/ar\/wp-content\/uploads\/sites\/25\/fy22-4845_thumbnail_16-9-2000x1125.jpg?resize=1536,864 1536w\" 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