{"id":3368,"date":"2023-07-21T12:20:24","date_gmt":"2023-07-21T12:20:24","guid":{"rendered":"https:\/\/www.sutherlandglobal.com\/services\/digital-engineering-services\/intelligent-automation-2\/"},"modified":"2024-09-06T03:30:01","modified_gmt":"2024-09-06T11:30:01","slug":"enterprise-services","status":"publish","type":"page","link":"https:\/\/www.sutherlandglobal.com\/ar\/services\/digital-operations\/enterprise-services","title":{"rendered":"Enterprise Technology Services"},"content":{"rendered":"\n<div class=\"wp-block-sutherland-home-media-banner home-media-banner  home-media-banner-animation textAlign-left\"><style type=\"text\/css\">@media only screen and (min-width: 1140px) {header.sutherland-header .sutherland-menu ul.menu>li>a{color: #fff;};}}<\/style><div class=\"home-media-banner__background-image\" style=\"background-image:url(https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/Enterprise-Technology-Solutions-1920x550-1.jpg);background-color:#26235D\"><div class=\"home-media-banner__overlay\" style=\"background-color:#000;opacity:0.2\"><\/div><\/div><div class=\"home-media-banner__content-section\" style=\"text-align:left\"><button id=\"playButton\">Play Video<\/button><div class=\"home-media-banner__content-inner\"><p style=\"color:#FFFFFF\" class=\"subtitle\">ENTERPRISE TECHNOLOGY SERVICES<\/p><h1 style=\"color:#FFF\"><span class=\"title-text second\"><strong>Enhance Customer Experience With AI, People, and Processes<\/strong><\/span><\/h1><\/div><\/div><div class=\"hero-donw-arrow\"><img loading=\"lazy\" decoding=\"async\" src=\"\/wp-content\/themes\/sutherland\/assets\/src\/images\/hero-down-arrow.svg\" width=\"31\" height=\"19\" role=\"button\" alt=\"Down Scroll\" title=\"Down Scroll\"\/><\/div><\/div>\n\n\n\n<div class=\"wp-block-sutherland-intro-block intro-block-sections\"><div class=\"intro-block-left\" style=\"background-image:linear-gradient(0deg, #EDEFEE 0%, #FFFFFF 100%)\"><h2 style=\"color:#2C3546\">Enterprise Support Is in Our DNA<\/h2><\/div><div class=\"intro-block-right\">\n<p>The support experience has a high impact on customer retention. And there\u2019s no margin for error. Just one bad interaction can cause a customer to lose trust in your product and, in turn, your brand.<\/p>\n\n\n\n<p>With over 35 years\u2019 experience managing large and complex technical support ecosystems, we can help streamline your global support operations. From capitalizing on renewal opportunities through customer success services, to integrating advanced toolsets like Intelligent Log Analytics and GenAI-driven decision tree functionality, we can help you deliver quality experiences with a digital touch \u2013 all while keeping your costs in check.<\/p>\n\n\n\n<div class=\"wp-block-sutherland-only-button sutherland-button\" id=\"button-31c49b47-2b98-43cb-9a1d-12302ec62ec6\" style=\"text-align:left\"><a href=\"\/contact-us\" class=\"btn-main btn-secondary\" target=\"_self\" rel=\"noopener\">Contact Us<\/a><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-sutherland-accordion accordion-sections accordion-layout-1\"><div class=\"accordion-head-sections\" style=\"background-image:linear-gradient(140deg, rgb(29, 29, 71) 0%, rgb(33, 33, 82) 63%, rgb(172, 21, 76) 100%)\"><h2 style=\"color:#ffffff\">Our Solutions<\/h2><p style=\"color:#ffffff\">Transform your support operations with solutions powered by generative AI and intelligent automation.<\/p><\/div><div class=\"accordion-inners\">\n<div class=\"wp-block-sutherland-accordion-inner accordion-inner-sections\"><p class=\"accordion-header\">Enterprise B2B Product Support<\/p><div class=\"accordion-content\">\n<p>We add strategic value to ISVs, OEMs, and managed services companies across the full spectrum of storage, backup, cybersecurity, eCommerce, and cloud hosting, in addition to MedTech, E-Learning, SaaS, UCaaS\/CCaaS platforms, and XaaS vendors.<\/p>\n\n\n\n<div id=\"list-dda34287-460e-47e9-9dde-1ebb2a603903\" class=\"wp-block-sutherland-list-block list\"><h5><\/h5><ul class=\"listul\"><li><span class=\"list--item\">24\/7, multilingual, proactive, and reactive knowledge-centered service (KSC) support<\/span><\/li><li><span class=\"list--item\">Industry-leading, platform-agnostic outsourced enterprise support solutions<\/span><\/li><li><span class=\"list--item\">Human augmented analytics, machine learning, and intelligent automation to provide faster \u201cfirst meaningful response\u201d to your customers<\/span><\/li><li><span class=\"list--item\">Faster, more successful automation-enabled issue resolution with FixBits and Sutherland CX360 for service quality adherence and smart insights<\/span><\/li><li><span class=\"list--item\">Professional services including project management, implementation and migration support, user training, and advisory services<\/span><\/li><li><span class=\"list--item\">Knowledge assessment and recommendations that align with KCS best practices, improving the self-service experience<\/span><\/li><\/ul><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-sutherland-accordion-inner accordion-inner-sections\"><p class=\"accordion-header\">IT Infrastructure and End-User Support<\/p><div class=\"accordion-content\">\n<p>Our IT infrastructure and end-user support offerings provide a central point of contact for your organization. We offer responsive, 24\/7, omnichannel level 0-3 service desk support in 40+ languages to address issues, requests, and inquiries promptly.<\/p>\n\n\n\n<div id=\"list-90fbf5ae-9e30-4d52-b25d-41685e44f176\" class=\"wp-block-sutherland-list-block list\"><h5><\/h5><ul class=\"listul\"><li><span class=\"list--item\">Full IT infrastructure and end-user support services covering all IT support needs (managed NOC, SOC, HRSD, facilities, etc.)<\/span><\/li><li><span class=\"list--item\">Cutting-edge AI ops using Servicenext, Sutherland\u2019s managed automation platform<\/span><\/li><li><span class=\"list--item\">Powerful knowledge management driven by generative AI using Sutherland\u2019s SmartLeap\u2122 HelpTree platform<\/span><\/li><li><span class=\"list--item\">Digital accelerators to improve operational efficiency and end-user CX using Sutherland\u2019s SmartLeap\u2122 HelpTree for Enterprise platform<\/span><\/li><li><span class=\"list--item\">Technology partnerships with ManageEngine, ServiceNow, and Zendesk, offering best-in-class enterprise service management<\/span><\/li><li><span class=\"list--item\">Quicker resolution rates powered by SmartSolve and desktop resident toolkit (DRT) to solve issues faster and enable self-service<\/span><\/li><\/ul><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-sutherland-accordion-inner accordion-inner-sections\"><p class=\"accordion-header\">Analytics-Driven Customer Success<\/p><div class=\"accordion-content\">\n<p>We provide end-to-end services addressing the needs of organizations at all levels of customer success maturity. We deliver measurable business outcomes that drive industry-leading ARR retention and NPS satisfaction scores.<\/p>\n\n\n\n<div id=\"list-bf6bcc50-4d67-4efc-8f10-5e257798764e\" class=\"wp-block-sutherland-list-block list\"><h5><\/h5><ul class=\"listul\"><li><span class=\"list--item\">End-to-end service integration encompassing all functions of CS ops<\/span><\/li><li><span class=\"list--item\">Customer success strategy consulting includes journey mapping and customer health score and playbook design<\/span><\/li><li><span class=\"list--item\">CS infrastructure and tools design and implementation<\/span><\/li><li><span class=\"list--item\">Engaging content creation for tech-touch, digital campaigns, and self-service experience improvement<\/span><\/li><li><span class=\"list--item\">Onboarding and renewal specialists<\/span><\/li><li><span class=\"list--item\">Onshore-offshore certified CSMs with multilingual capabilities<\/span><\/li><\/ul><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-sutherland-content-block gradient-boxes\"><div class=\"content-block-main-section content-block-option-1\"><div class=\"top-heading-section\"><h2 style=\"text-align:left;color:\">Platforms<\/h2><p style=\"text-align:left;color:\">Powering innovation for your digital transformation journey<\/p><\/div><div class=\"content-box-outer\"><div class=\"content-box \" style=\"text-align:left\"><strong class=\"content-box-offering-title\">Smartleap<strong>\u00ae<\/strong> HelpTree<\/strong><p class=\"content-box-offering-description\">Improve the usability, effectiveness, and intelligence of your knowledge base through our knowledge management platform powered by a robust decision network architecture.<\/p><a class=\"content-block-offerings-arrow\" href=\"https:\/\/www.sutherlandglobal.com\/products-x-platforms\/smartleap-helptree\" target=\"_self\" rel=\"noopener\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"83.592\" height=\"84.592\" viewBox=\"0 0 77 79\"><defs><filter id=\"Ellipse_122\" x=\"0\" y=\"0\" width=\"83.592\" height=\"83.592\" filterUnits=\"userSpaceOnUse\"><feOffset dy=\"3\" input=\"SourceAlpha\"><\/feOffset><feGaussianBlur stdDeviation=\"3\" result=\"blur\"><\/feGaussianBlur><feFlood flood-opacity=\"0.161\"><\/feFlood><feComposite operator=\"in\" in2=\"blur\"><\/feComposite><feComposite in=\"SourceGraphic\"><\/feComposite><\/filter><\/defs><g id=\"Group_4174\" data-name=\"Group 4174\" transform=\"translate(9 6)\"><g transform=\"matrix(1, 0, 0, 1, -9, -6)\" filter=\"url(#Ellipse_122)\"><ellipse id=\"Ellipse_122-2\" data-name=\"Ellipse 122\" cx=\"32.796\" cy=\"32.796\" rx=\"32.796\" ry=\"32.796\" transform=\"translate(9 6)\" fill=\"#fff\"><\/ellipse><\/g><path id=\"Icon_Chevron_down\" data-name=\"Icon Chevron down\" d=\"M22.33,4.255l-8.811,8.809a2.443,2.443,0,0,1-1.989.685,2.451,2.451,0,0,1-1.991-.685L.729,4.255A2.492,2.492,0,0,1,4.252.729l7.277,7.277L18.8.729A2.493,2.493,0,0,1,22.33,4.255Z\" transform=\"translate(25.916 44.325) rotate(-90)\" fill-rule=\"evenodd\"><\/path><\/g><\/svg><span class=\"screen-reader-text\">Smartleap&lt;strong>\u00ae&lt;\/strong> HelpTree<\/span><\/a><\/div><div class=\"content-box \" style=\"text-align:left\"><strong class=\"content-box-offering-title\"><strong>Robility\u00ae<\/strong><\/strong><p class=\"content-box-offering-description\">Free up your most skilled humans to do the most human work \u2013 high-risk, high-impact and strategic work that disrupts markets and competition.<\/p><a class=\"content-block-offerings-arrow\" href=\"https:\/\/www.sutherlandglobal.com\/products-x-platforms\/sutherland-robility\" target=\"_self\" rel=\"noopener\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"83.592\" height=\"84.592\" viewBox=\"0 0 77 79\"><defs><filter id=\"Ellipse_122\" x=\"0\" y=\"0\" width=\"83.592\" height=\"83.592\" filterUnits=\"userSpaceOnUse\"><feOffset dy=\"3\" input=\"SourceAlpha\"><\/feOffset><feGaussianBlur stdDeviation=\"3\" result=\"blur\"><\/feGaussianBlur><feFlood flood-opacity=\"0.161\"><\/feFlood><feComposite operator=\"in\" in2=\"blur\"><\/feComposite><feComposite in=\"SourceGraphic\"><\/feComposite><\/filter><\/defs><g id=\"Group_4174\" data-name=\"Group 4174\" transform=\"translate(9 6)\"><g transform=\"matrix(1, 0, 0, 1, -9, -6)\" filter=\"url(#Ellipse_122)\"><ellipse id=\"Ellipse_122-2\" data-name=\"Ellipse 122\" cx=\"32.796\" cy=\"32.796\" rx=\"32.796\" ry=\"32.796\" transform=\"translate(9 6)\" fill=\"#fff\"><\/ellipse><\/g><path id=\"Icon_Chevron_down\" data-name=\"Icon Chevron down\" d=\"M22.33,4.255l-8.811,8.809a2.443,2.443,0,0,1-1.989.685,2.451,2.451,0,0,1-1.991-.685L.729,4.255A2.492,2.492,0,0,1,4.252.729l7.277,7.277L18.8.729A2.493,2.493,0,0,1,22.33,4.255Z\" transform=\"translate(25.916 44.325) rotate(-90)\" fill-rule=\"evenodd\"><\/path><\/g><\/svg><span class=\"screen-reader-text\">&lt;strong>Robility\u00ae&lt;\/strong><\/span><\/a><\/div><div class=\"content-box \" style=\"text-align:left\"><strong class=\"content-box-offering-title\">CX360\u2122<\/strong><p class=\"content-box-offering-description\">Understand your customers across every channel and interaction to deliver a superior customer experience.<\/p><a class=\"content-block-offerings-arrow\" href=\"https:\/\/www.sutherlandglobal.com\/products-x-platforms\/sutherland-cx360\" target=\"_self\" rel=\"noopener\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"83.592\" height=\"84.592\" viewBox=\"0 0 77 79\"><defs><filter id=\"Ellipse_122\" x=\"0\" y=\"0\" width=\"83.592\" height=\"83.592\" filterUnits=\"userSpaceOnUse\"><feOffset dy=\"3\" input=\"SourceAlpha\"><\/feOffset><feGaussianBlur stdDeviation=\"3\" result=\"blur\"><\/feGaussianBlur><feFlood flood-opacity=\"0.161\"><\/feFlood><feComposite operator=\"in\" in2=\"blur\"><\/feComposite><feComposite in=\"SourceGraphic\"><\/feComposite><\/filter><\/defs><g id=\"Group_4174\" data-name=\"Group 4174\" transform=\"translate(9 6)\"><g transform=\"matrix(1, 0, 0, 1, -9, -6)\" filter=\"url(#Ellipse_122)\"><ellipse id=\"Ellipse_122-2\" data-name=\"Ellipse 122\" cx=\"32.796\" cy=\"32.796\" rx=\"32.796\" ry=\"32.796\" transform=\"translate(9 6)\" fill=\"#fff\"><\/ellipse><\/g><path id=\"Icon_Chevron_down\" data-name=\"Icon Chevron down\" d=\"M22.33,4.255l-8.811,8.809a2.443,2.443,0,0,1-1.989.685,2.451,2.451,0,0,1-1.991-.685L.729,4.255A2.492,2.492,0,0,1,4.252.729l7.277,7.277L18.8.729A2.493,2.493,0,0,1,22.33,4.255Z\" transform=\"translate(25.916 44.325) rotate(-90)\" fill-rule=\"evenodd\"><\/path><\/g><\/svg><span class=\"screen-reader-text\">CX360\u2122<\/span><\/a><\/div><div class=\"content-box \" style=\"text-align:left\"><strong class=\"content-box-offering-title\">Conversational AI<\/strong><p class=\"content-box-offering-description\">Enterprise-grade chatbot software applications that help automate customer self-service interactions.<\/p><a class=\"content-block-offerings-arrow\" href=\"https:\/\/www.sutherlandglobal.com\/products-x-platforms\/sutherland-conversational-ai\" target=\"_self\" rel=\"noopener\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"83.592\" height=\"84.592\" viewBox=\"0 0 77 79\"><defs><filter id=\"Ellipse_122\" x=\"0\" y=\"0\" width=\"83.592\" height=\"83.592\" filterUnits=\"userSpaceOnUse\"><feOffset dy=\"3\" input=\"SourceAlpha\"><\/feOffset><feGaussianBlur stdDeviation=\"3\" result=\"blur\"><\/feGaussianBlur><feFlood flood-opacity=\"0.161\"><\/feFlood><feComposite operator=\"in\" in2=\"blur\"><\/feComposite><feComposite in=\"SourceGraphic\"><\/feComposite><\/filter><\/defs><g id=\"Group_4174\" data-name=\"Group 4174\" transform=\"translate(9 6)\"><g transform=\"matrix(1, 0, 0, 1, -9, -6)\" filter=\"url(#Ellipse_122)\"><ellipse id=\"Ellipse_122-2\" data-name=\"Ellipse 122\" cx=\"32.796\" cy=\"32.796\" rx=\"32.796\" ry=\"32.796\" transform=\"translate(9 6)\" fill=\"#fff\"><\/ellipse><\/g><path id=\"Icon_Chevron_down\" data-name=\"Icon Chevron down\" d=\"M22.33,4.255l-8.811,8.809a2.443,2.443,0,0,1-1.989.685,2.451,2.451,0,0,1-1.991-.685L.729,4.255A2.492,2.492,0,0,1,4.252.729l7.277,7.277L18.8.729A2.493,2.493,0,0,1,22.33,4.255Z\" transform=\"translate(25.916 44.325) rotate(-90)\" fill-rule=\"evenodd\"><\/path><\/g><\/svg><span class=\"screen-reader-text\">Conversational AI<\/span><\/a><\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-sutherland-column-image-text\"><div class=\"our-differentiators-colums\" style=\"background:linear-gradient(0deg,rgb(239,237,238) 0%,rgba(245,211,39,0) 100%)\"><div class=\"our-differentiators-colum left\" style=\"background:linear-gradient(121deg, rgba(224, 141, 57, 0.36) 0%, rgba(255, 255, 255, 0.36) 31%, rgba(255, 255, 255, 0.36) 64%, rgba(224, 141, 57, 0.36) 100%)\"><h2 style=\"color:#2C3546;text-align:left\">Unlocking Digital Performance<\/h2><div class=\"our-differentiators-img\"><\/div><\/div><div class=\"our-differentiators-colum right\" style=\"text-align:left\"><div class=\"inner-mid-col-text-section\"><div class=\"accordian-text-section\"><div class=\"accordian-text-title\"><p class=\"title\" style=\"color:#2C3546\"><strong>Trusted Partner and Breadth of Experience<\/strong><\/p><\/div><div class=\"accordian-text-descriptions\"><p class=\"description\" style=\"color:#2C3546\"><strong>35+ years <\/strong>of<strong> <\/strong>transforming customer support globally. We are trusted partners for over <strong>300 clients<\/strong> across <strong>11 industries<\/strong>, with operations across <strong>61 strategic locations.<\/strong><\/p><\/div><\/div><div class=\"accordian-text-section\"><div class=\"accordian-text-title\"><p class=\"title\" style=\"color:#2C3546\"><strong>Operational Effectiveness<\/strong><\/p><\/div><div class=\"accordian-text-descriptions\"><p class=\"description\" style=\"color:#2C3546\"><strong>10-15% <\/strong>increase in productivity. <strong>15-20%<\/strong> time savings through RPA. <strong>15-20% i<\/strong>mprovement in \u2018time to proficiency\u2019 for support engineers. Improve business processes and workflows, leading to faster and more efficient operations.<\/p><\/div><\/div><div class=\"accordian-text-section\"><div class=\"accordian-text-title\"><p class=\"title\" style=\"color:#2C3546\"><strong>Deliver Enhanced CX and EX<\/strong><\/p><\/div><div class=\"accordian-text-descriptions\"><p class=\"description\" style=\"color:#2C3546\">10-20%<strong> <\/strong>increase in CSAT score. 15-25% Improvement in employee retention. Keep pace with evolving customer demands and deliver personalized experiences to drive revenue growth.<\/p><\/div><\/div><div class=\"accordian-text-section\"><div class=\"accordian-text-title\"><p class=\"title\" style=\"color:#2C3546\"><strong>Cost-Efficiency<\/strong><\/p><\/div><div class=\"accordian-text-descriptions\"><p class=\"description\" style=\"color:#2C3546\"><strong>30% <\/strong>reduction in TCO. Optimize costs associated with IT infrastructure, maintenance, and support.<\/p><\/div><\/div><div class=\"accordian-text-section\"><div class=\"accordian-text-title\"><p class=\"title\" style=\"color:#2C3546\"><strong>Advanced Capabilities<\/strong><\/p><\/div><div class=\"accordian-text-descriptions\"><p class=\"description\" style=\"color:#2C3546\">Leverage our market-leading capabilities in AI, intelligent automation, advanced analytics, and omnichannel CX delivered through tailored models to suit your needs, from managed services to full-service desk optimization.<\/p><\/div><\/div><\/div><\/div><\/div><\/div>\n\n\n\t\t\t\t<div id=\"insight_slider-1\" class=\"wp-block-sutherland-insights-block overlap-prev-block insights-block-layout-3\" style=\"background-color:#FFFFFF;\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"insights-block-type-3\">\n\t\t\t\t\t\t\t\t<style>\n\t\t\t\t\t\t\t\t#insight_slider-1 .insight-slider__inner .insights__title-section .insights-block__arrows 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100vw, 540px\" \/>\t\t\t\t\t<div class=\"insight-slider__overlay\" style=\"background-color: rgba(0, 0, 0, 0.4)\"><\/div>\n\t\t\t\t\t<a  tabindex=\"-1\" href=\"https:\/\/www.sutherlandglobal.com\/ar\/insights\/whitepaper\/where-it-and-ai-meet-empowering-next-gen-digital-service-desk-support-success\" class=\"insight-item-link\"><span class=\"screen-reader-text\">Where IT and AI Meet: Empowering Next-Gen Digital Service Desk Support Success<\/span><\/a>\n\t\t\t\t\t<div class=\"insight-slider__content-inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"drawer-text\" style=\"color:#FFFFFF;\">\u0648\u0631\u0642\u0629 \u0628\u064a\u0636\u0627\u0621<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"insight-slider__details\">\n\t\t\t\t\t\t\t<a  tabindex=\"-1\" href=\"https:\/\/www.sutherlandglobal.com\/ar\/insights\/whitepaper\/where-it-and-ai-meet-empowering-next-gen-digital-service-desk-support-success\" class=\"insight-block-title\" style=\"color:#FFFFFF;\">\n\t\t\t\t\t\t\t\tWhere IT and AI Meet: Empowering Next-Gen Digital Service Desk Support Success \n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"btn-main btn-white-arrow\">\n\t\t\t\t\t\t\t\t<a  tabindex=\"-1\" href=\"https:\/\/www.sutherlandglobal.com\/ar\/insights\/whitepaper\/where-it-and-ai-meet-empowering-next-gen-digital-service-desk-support-success\" aria-label=\"Where IT and AI Meet: Empowering Next-Gen Digital Service Desk Support Success\">Read More<span class=\"screen-reader-text\">Read More &#8211; Where IT and AI Meet: Empowering Next-Gen Digital Service Desk Support Success<\/span><\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div> \n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<div class=\"insight-slider__slide\">\n\t\t\t\t<div class=\"insight-slider__content\">\n\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"540\" height=\"319\" 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style=\"background-color: rgba(0, 0, 0, 0.4)\"><\/div>\n\t\t\t\t\t<a  tabindex=\"-1\" href=\"https:\/\/www.sutherlandglobal.com\/ar\/insights\/blog\/revolutionizing-it-service-desks\" class=\"insight-item-link\"><span class=\"screen-reader-text\">Revolutionizing IT Service Desks: Harnessing Predictive and Pre-Emptive Hardware Automation for Proactive IT Solutions<\/span><\/a>\n\t\t\t\t\t<div class=\"insight-slider__content-inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"drawer-text\" style=\"color:#FFFFFF;\">\u0645\u062f\u0648\u0646\u0629<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"insight-slider__details\">\n\t\t\t\t\t\t\t<a  tabindex=\"-1\" href=\"https:\/\/www.sutherlandglobal.com\/ar\/insights\/blog\/revolutionizing-it-service-desks\" class=\"insight-block-title\" style=\"color:#FFFFFF;\">\n\t\t\t\t\t\t\t\tRevolutionizing IT Service Desks: Harnessing Predictive and Pre-Emptive Hardware Automation for Proactive IT Solutions 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alt=\"Avaya Gains 25% AAR Increase &amp; 131% Net Retention via CSM Platform\" title=\"Avaya Gains 25% AAR Increase &amp; 131% Net Retention via CSM Platform\" srcset=\"https:\/\/www.sutherlandglobal.com\/ar\/wp-content\/uploads\/sites\/25\/859x507-case-study-New-site-hero-Tech-CME-Avaya.jpg 859w, https:\/\/www.sutherlandglobal.com\/ar\/wp-content\/uploads\/sites\/25\/859x507-case-study-New-site-hero-Tech-CME-Avaya.jpg?resize=300,177 300w, https:\/\/www.sutherlandglobal.com\/ar\/wp-content\/uploads\/sites\/25\/859x507-case-study-New-site-hero-Tech-CME-Avaya.jpg?resize=768,453 768w\" sizes=\"auto, (max-width: 540px) 100vw, 540px\" \/>\t\t\t\t\t<div class=\"insight-slider__overlay\" style=\"background-color: rgba(0, 0, 0, 0.4)\"><\/div>\n\t\t\t\t\t<a  tabindex=\"-1\" href=\"https:\/\/www.sutherlandglobal.com\/ar\/insights\/case-study\/avaya-boosts-aar\" class=\"insight-item-link\"><span class=\"screen-reader-text\">Avaya Gains 25% AAR Increase &amp; 131% Net Retention via CSM Platform<\/span><\/a>\n\t\t\t\t\t<div class=\"insight-slider__content-inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"drawer-text\" style=\"color:#FFFFFF;\">\u062f\u0631\u0627\u0633\u0629 \u062d\u0627\u0644\u0629<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"insight-slider__details\">\n\t\t\t\t\t\t\t<a  tabindex=\"-1\" href=\"https:\/\/www.sutherlandglobal.com\/ar\/insights\/case-study\/avaya-boosts-aar\" class=\"insight-block-title\" style=\"color:#FFFFFF;\">\n\t\t\t\t\t\t\t\tAvaya Gains 25% AAR Increase &amp; 131% Net Retention via CSM Platform \n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"btn-main btn-white-arrow\">\n\t\t\t\t\t\t\t\t<a  tabindex=\"-1\" href=\"https:\/\/www.sutherlandglobal.com\/ar\/insights\/case-study\/avaya-boosts-aar\" aria-label=\"Avaya Gains 25% AAR Increase &amp; 131% Net Retention via CSM Platform\">Read More<span class=\"screen-reader-text\">Read More &#8211; Avaya Gains 25% AAR Increase &amp; 131% Net Retention via 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100vw, 540px\" \/>\t\t\t\t\t<div class=\"insight-slider__overlay\" style=\"background-color: rgba(0, 0, 0, 0.4)\"><\/div>\n\t\t\t\t\t<a  tabindex=\"-1\" href=\"https:\/\/www.sutherlandglobal.com\/ar\/insights\/case-study\/next-level-support-efficiency\" class=\"insight-item-link\"><span class=\"screen-reader-text\">Data Infrastructure Leader Hits 4.5+ CSAT &amp; 79% Case Closure with Next-Level Support<\/span><\/a>\n\t\t\t\t\t<div class=\"insight-slider__content-inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"drawer-text\" style=\"color:#FFFFFF;\">\u062f\u0631\u0627\u0633\u0629 \u062d\u0627\u0644\u0629<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"insight-slider__details\">\n\t\t\t\t\t\t\t<a  tabindex=\"-1\" href=\"https:\/\/www.sutherlandglobal.com\/ar\/insights\/case-study\/next-level-support-efficiency\" class=\"insight-block-title\" style=\"color:#FFFFFF;\">\n\t\t\t\t\t\t\t\tData Infrastructure Leader Hits 4.5+ CSAT &amp; 79% Case Closure with Next-Level Support 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