{"id":4355,"date":"2023-08-31T06:39:40","date_gmt":"2023-08-31T06:39:40","guid":{"rendered":"https:\/\/www.sutherlandglobal.com\/?page_id=4355"},"modified":"2025-05-28T03:43:04","modified_gmt":"2025-05-28T11:43:04","slug":"sutherland-cx360","status":"publish","type":"page","link":"https:\/\/www.sutherlandglobal.com\/ar\/products-x-platforms\/sutherland-cx360","title":{"rendered":"Sutherland CX360\u00ae\u00a0"},"content":{"rendered":"\n<div class=\"wp-block-sutherland-home-media-banner home-media-banner  home-media-banner-animation textAlign-left\"><style>@media only screen and (min-width: 1140px) {header.sutherland-header .sutherland-menu ul.menu>li>a{color: #fff;};}}<\/style><div class=\"home-media-banner__background-image\" style=\"background-image:url(https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/CX360-banner.jpg);background-color:#26235D\"><div class=\"home-media-banner__overlay\" style=\"background-color:#000;opacity:0.2\"><\/div><\/div><div class=\"home-media-banner__content-section\" style=\"text-align:left\"><button id=\"playButton\">Play Video<\/button><div class=\"home-media-banner__content-inner\"><p style=\"color:#FFFFFF\" class=\"subtitle\"><strong>SUTHERLAND CX360\u00ae<\/strong><\/p><h1 style=\"color:#FFF\"><span class=\"title-text second\"><strong>Transform Customer Journeys and Experiences With the Power of Customer Insights<\/strong><\/span><\/h1><div class=\"banner-subtext\"><p style=\"color:#FFF\"><\/p><\/div><p class=\"btn-main btn-secondary-dark watch-view-btn\" data-videoembedlink=\"https:\/\/player.vimeo.com\/video\/662677385?h=961cdf6283&amp;title=0&amp;byline=0&amp;portrait=0\">Watch Video<\/p><div class=\"custom-model-main\"><div class=\"custom-model-inner\"><div class=\"close-btn\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"17.732\" height=\"17.234\" viewBox=\"0 0 17.732 17.234\"><g id=\"Group_1000\" data-name=\"Group 1000\" transform=\"translate(0 17.234) rotate(-90)\"><path id=\"Icon_Chevron_down\" data-name=\"Icon Chevron down\" d=\"M17.171,7.31,10.4.536A1.879,1.879,0,0,0,8.866.009,1.885,1.885,0,0,0,7.334.536L.56,7.31a1.917,1.917,0,1,0,2.71,2.711l5.6-5.6,5.594,5.6A1.917,1.917,0,0,0,17.171,7.31Z\" transform=\"translate(6.652 17.732) rotate(-90)\" fill=\"#b4b4b4\" fill-rule=\"evenodd\"><\/path><path id=\"Icon_Chevron_down-2\" data-name=\"Icon Chevron down\" d=\"M17.171,7.31,10.4.536A1.879,1.879,0,0,0,8.866.009,1.885,1.885,0,0,0,7.334.536L.56,7.31a1.917,1.917,0,1,0,2.71,2.711l5.6-5.6,5.594,5.6A1.917,1.917,0,0,0,17.171,7.31Z\" transform=\"translate(10.581) rotate(90)\" fill=\"#b4b4b4\" fill-rule=\"evenodd\"><\/path><\/g><\/svg><\/div><div class=\"custom-model-wrap\"><div class=\"pop-up-content-wrap\"><iframe width=\"560\" height=\"315\" src=\"\" title=\"YouTube video player\" frameborder=\"0\" sandbox=\"allow-scripts allow-same-origin allow-presentation\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" allowfullscreen loading=\"lazy\"><\/iframe><\/div><\/div><\/div><div class=\"bg-overlay\"><\/div><\/div><\/div><\/div><div class=\"hero-donw-arrow\"><img loading=\"lazy\" decoding=\"async\" src=\"\/wp-content\/themes\/sutherland\/assets\/src\/images\/hero-down-arrow.svg\" width=\"31\" height=\"19\" role=\"button\" alt=\"Down Scroll\" title=\"Down Scroll\"\/><\/div><\/div>\n\n\n\n<div class=\"wp-block-sutherland-intro-block intro-block-sections\"><div class=\"intro-block-left\" style=\"background-image:linear-gradient(0deg, #EDEFEE 0%, #FFFFFF 100%)\"><h2 style=\"color:#2C3546\">Understand Customer Behaviour Across Channels to Deliver Superior Customer Experience<\/h2><\/div><div class=\"intro-block-right\">\n<p>Customer operations leaders report that they miss out on reviewing up to 97% of their call centers interactions. Historically, they haven\u2019t had the tools to fully understand customer sentiment. Instead, customer leaders must focus on quality audits based on small sample sizes.<\/p>\n\n\n\n<p>Sutherland\u2019s AI-powered analysis solutions transcend basic data processing. They employ advanced algorithms to unveil patterns, trends, and correlations with your data, enabling you to identify opportunities for operating enhancements, pinpoint root causes, and make informed strategic decisions.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Reduce the time spent on After-Call Work (ACW) by generating concise and informative summaries with the Case Summarization feature&nbsp;<\/li>\n\n\n\n<li>Extract notable entities from transcripts and save structured into the CRM with Named Entity Extraction<\/li>\n\n\n\n<li>Gain insight into customer experiences with zero-shot classification, as well as label engagement data and identify impactful issues with Key Moments<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-sutherland-only-button sutherland-button\" id=\"button-755b8c74-a67f-47dd-b8d9-84cc976981dc\" style=\"text-align:left\"><a href=\"\/contact-us\" class=\"btn-main btn-secondary\" target=\"_self\" rel=\"noopener\">Contact Us<\/a><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-sutherland-three-column-text three-column-text-main three-column-text-layout-column-3-view\" style=\"background-image:linear-gradient(140deg, #26235d, #26235d, #b82659)\"><div class=\"three-column-text-main__title-section\" style=\"text-align:left\"><h2 style=\"color:#FFFFFF\">Features and Benefits<\/h2><\/div><div class=\"three-column-text-main__box-section\"><div class=\"three-column-text-main__inner-box\"><div class=\"three-column-text-main__boxes\"><div class=\"three-column-text-main__box\"><div class=\"three-column-text-main__box-inner\"><div class=\"three-column-text-main__box-content\"><h3 style=\"color:#FFFFFF\">Drive Future of Quality With Quality Automation<\/h3><p style=\"color:#FFFFFF\">Automate quality monitoring with AI and machine learning to audit each and every interaction, not just manually auditing a mere 3%. Get reliable, granular insights on quality adherents by intent types, product, geography, etc.<\/p><\/div><\/div><\/div><div class=\"three-column-text-main__box\"><div class=\"three-column-text-main__box-inner\"><div class=\"three-column-text-main__box-content\"><h3 style=\"color:#FFFFFF\">Transform Experiences With the Power of Predictive Outcomes<\/h3><p style=\"color:#FFFFFF\">Move past operational KPIs and drive program outcomes such as CSAT, FCR, retention, and sales. Gain intelligence on every interaction by linking customer interaction details with outcome KPIs using predictive analytics.<\/p><\/div><\/div><\/div><div class=\"three-column-text-main__box\"><div class=\"three-column-text-main__box-inner\"><div class=\"three-column-text-main__box-content\"><h3 style=\"color:#FFFFFF\">Analyze Customer Journeys With Interaction Insights<\/h3><p style=\"color:#FFFFFF\">Gain insights on customer journey stage, sentiment, consumer and agent behaviors, and topics discussed on 100% of the interactions.<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n\n\n\t\t\t<div id=\"casestudy-slider-1\" class=\"wp-block-sutherland-casestudy-slider case-study-slider show-heading overlap-prev-block\">\n\t\t\t\t<style>\n\t\t\t\t\t#casestudy-slider-1.case-study-slider .casestudy-slider__title-section .casestudy-slider__arrows button{border-color:#26235d !important;background-color:rgba(228, 227, 245, 0.2) !important;}#casestudy-slider-1.case-study-slider .casestudy-slider__title-section .casestudy-slider__arrows svg path{fill:#26235d !important;stroke:#26235d !important;}\t\t\t\t<\/style>\n\t\t\t\t<div class=\"casestudy-slider show-arrows show-dots\">\n\t\t\t\t\t<div class=\"casestudy-slider__inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__title-section\" style=\"background-color: #FFFFFF\">\n\t\t\t\t\t\t\t\t<h2 style=\"color: #272F3D\">Case Studies<\/h2>\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"transformation-stories-slider__arrows\">\n\t\t\t\t\t\t\t<div class=\"casestudy-slider__arrows\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<button class=\"prevarrow transformation-stories-previous\">\n\t\t\t\t\t\t\t\t\t\t\t<svg width=\"10\" height=\"14\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t\t\t\t\t\t\t\t\t<path d=\"M8.28315 12.5242L8.28317 12.5242C9.07228 11.7188 9.07228 10.4099 8.28317 9.60455L6.16673 7.44446C5.79008 7.06005 5.79009 6.43995 6.16673 6.05554L8.24909 3.93023C9.03883 3.12421 9.07333 1.8157 8.31298 1.00696C7.91578 0.584481 7.38938 0.375 6.86352 0.375C6.35066 0.375 5.83739 0.574296 5.44397 0.975831C5.44397 0.975832 5.44397 0.975833 5.44397 0.975834L1.21684 5.29024L1.21683 5.29024C0.427722 6.09562 0.427722 7.40448 1.21683 8.20986L5.44395 12.5242C6.229 13.3253 7.49834 13.3253 8.28315 12.5242Z\" fill=\"black\" stroke=\"#26235D\" stroke-width=\"0.75\" \/>\n\t\t\t\t\t\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t\t\t\t\t\tPrevious\n\t\t\t\t\t\t\t\t\t\t<\/button>\t\t\t\t\t\t\t\t\t\t\t<button class=\"nextarrow transformation-stories-next\">\n\t\t\t\t\t\t\t\t\t\t\t<svg width=\"10\" height=\"14\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t\t\t\t\t\t\t\t\t<path d=\"M1.34185 12.5242L1.34183 12.5242C0.552723 11.7188 0.552723 10.4099 1.34183 9.60455L3.45827 7.44446C3.83492 7.06005 3.83491 6.43995 3.45827 6.05554L1.37591 3.93023C0.586175 3.12421 0.551672 1.8157 1.31202 1.00696C1.70922 0.584481 2.23562 0.375 2.76148 0.375C3.27434 0.375 3.78761 0.574296 4.18103 0.975831C4.18103 0.975832 4.18103 0.975833 4.18103 0.975834L8.40816 5.29024L8.40817 5.29024C9.19728 6.09562 9.19728 7.40448 8.40817 8.20986L4.18105 12.5242C3.396 13.3253 2.12666 13.3253 1.34185 12.5242Z\" fill=\"black\" stroke=\"#26235D\" stroke-width=\"0.75\" \/>\n\t\t\t\t\t\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t\t\t\t\t\tNext\n\t\t\t\t\t\t\t\t\t\t<\/button>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<\/div>\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t<div class=\"casestudy-slider__slide-main slick-init-loader\" \n\t\t\t\t\t\t\tdata-slide-autoplay=\"true\"\n\t\t\t\t\t\t\tdata-slide-arrows=\"true\"\n\t\t\t\t\t\t\tdata-slide-dots=\"true\"\n\t\t\t\t\t\t\tdata-slide-desktop=\"3\"\n\t\t\t\t\t\t\tdata-slide-tablet=\"2\"\n\t\t\t\t\t\t\tdata-slide-mobile=\"1\"\n\t\t\t\t\t\t\tstyle=\"background-color: #FFFFFF\"\n\t\t\t\t\t\t\trole=\"list\"\n\t\t\t\t\t\t>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__slide\" role=\"listitem\" aria-label=\"\u062a\u062d\u0633\u064a\u0646 \u0639\u0645\u0644\u064a\u0627\u062a \u062e\u062f\u0645\u0629 \u0627\u0644\u0645\u0637\u0627\u0644\u0628\u0627\u062a \u0644\u0634\u0631\u0643\u0629 \u062a\u0623\u0645\u064a\u0646 \u062c\u0645\u0627\u0639\u064a \u0636\u0645\u0646 \u0642\u0627\u0626\u0645\u0629 \u0641\u0648\u0631\u062a\u0634\u0646 500 (Fortune 500)\u060c \u0645\u0639 \u0632\u064a\u0627\u062f\u0629 \u0627\u0644\u0643\u0641\u0627\u0621\u0629 \u0628\u0646\u0633\u0628\u0629 28% \u0648\u062a\u062d\u0642\u064a\u0642 \u0631\u0641\u0639 \u064a\u0632\u064a\u062f \u0639\u0646 10 \u0646\u0642\u0627\u0637 \u0641\u064a \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621.\"\n\t\t\t\t\t\t\t\t\t>\n\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__content\"  data-url=\"https:\/\/www.sutherlandglobal.com\/ar\/insights\/case-study\/top-3-group-benefits-carrier\">\n\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"770\" height=\"446\" src=\"https:\/\/www.sutherlandglobal.com\/ar\/wp-content\/uploads\/sites\/25\/CS8-770x446-1.jpg?w=770\" class=\"attachment-1032 size-1032\" alt=\"\u062a\u062d\u0633\u064a\u0646 \u0639\u0645\u0644\u064a\u0627\u062a \u062e\u062f\u0645\u0629 \u0627\u0644\u0645\u0637\u0627\u0644\u0628\u0627\u062a \u0644\u0634\u0631\u0643\u0629 \u062a\u0623\u0645\u064a\u0646 \u062c\u0645\u0627\u0639\u064a \u0636\u0645\u0646...\" title=\"\u062a\u062d\u0633\u064a\u0646 \u0639\u0645\u0644\u064a\u0627\u062a \u062e\u062f\u0645\u0629 \u0627\u0644\u0645\u0637\u0627\u0644\u0628\u0627\u062a \u0644\u0634\u0631\u0643\u0629 \u062a\u0623\u0645\u064a\u0646 \u062c\u0645\u0627\u0639\u064a \u0636\u0645\u0646...\" srcset=\"https:\/\/www.sutherlandglobal.com\/ar\/wp-content\/uploads\/sites\/25\/CS8-770x446-1.jpg 770w, https:\/\/www.sutherlandglobal.com\/ar\/wp-content\/uploads\/sites\/25\/CS8-770x446-1.jpg?resize=300,174 300w, https:\/\/www.sutherlandglobal.com\/ar\/wp-content\/uploads\/sites\/25\/CS8-770x446-1.jpg?resize=768,445 768w\" sizes=\"auto, (max-width: 770px) 100vw, 770px\" \/>\t\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__overlay\" style=\"background-color: rgba(0, 0, 0, 0.5)\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.sutherlandglobal.com\/ar\/insights\/case-study\/top-3-group-benefits-carrier\" class=\"case-study-item-link\"><span class=\"screen-reader-text\">\u062a\u062d\u0633\u064a\u0646 \u0639\u0645\u0644\u064a\u0627\u062a \u062e\u062f\u0645\u0629 \u0627\u0644\u0645\u0637\u0627\u0644\u0628\u0627\u062a \u0644\u0634\u0631\u0643\u0629 \u062a\u0623\u0645\u064a\u0646 \u062c\u0645\u0627\u0639\u064a \u0636\u0645\u0646 \u0642\u0627\u0626\u0645\u0629 \u0641\u0648\u0631\u062a\u0634\u0646 500 (Fortune 500)\u060c \u0645\u0639 \u0632\u064a\u0627\u062f\u0629 \u0627\u0644\u0643\u0641\u0627\u0621\u0629 \u0628\u0646\u0633\u0628\u0629 28% \u0648\u062a\u062d\u0642\u064a\u0642 \u0631\u0641\u0639 \u064a\u0632\u064a\u062f \u0639\u0646 10 \u0646\u0642\u0627\u0637 \u0641\u064a \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621.<\/span><\/a>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__content-inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"drawer-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\u062f\u0631\u0627\u0633\u0629 \u062d\u0627\u0644\u0629\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__details\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.sutherlandglobal.com\/ar\/insights\/case-study\/top-3-group-benefits-carrier\" class=\"case-study-block-title\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\u062a\u062d\u0633\u064a\u0646 \u0639\u0645\u0644\u064a\u0627\u062a \u062e\u062f\u0645\u0629 \u0627\u0644\u0645\u0637\u0627\u0644\u0628\u0627\u062a \u0644\u0634\u0631\u0643\u0629 \u062a\u0623\u0645\u064a\u0646 \u062c\u0645\u0627\u0639\u064a \u0636\u0645\u0646 \u0642\u0627\u0626\u0645\u0629 \u0641\u0648\u0631\u062a\u0634\u0646 500 (Fortune 500)\u060c \u0645\u0639 \u0632\u064a\u0627\u062f\u0629 \u0627\u0644\u0643\u0641\u0627\u0621\u0629 \u0628\u0646\u0633\u0628\u0629 28% \u0648\u062a\u062d\u0642\u064a\u0642 \u0631\u0641\u0639 \u064a\u0632\u064a\u062f \u0639\u0646 10 \u0646\u0642\u0627\u0637 \u0641\u064a \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621. \n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"btn-main btn-white-arrow\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.sutherlandglobal.com\/ar\/insights\/case-study\/top-3-group-benefits-carrier\" aria-label=\"\u062a\u062d\u0633\u064a\u0646 \u0639\u0645\u0644\u064a\u0627\u062a \u062e\u062f\u0645\u0629 \u0627\u0644\u0645\u0637\u0627\u0644\u0628\u0627\u062a \u0644\u0634\u0631\u0643\u0629 \u062a\u0623\u0645\u064a\u0646 \u062c\u0645\u0627\u0639\u064a \u0636\u0645\u0646...\">Read More<span class=\"screen-reader-text\">Read More &#8211; \u062a\u062d\u0633\u064a\u0646 \u0639\u0645\u0644\u064a\u0627\u062a \u062e\u062f\u0645\u0629 \u0627\u0644\u0645\u0637\u0627\u0644\u0628\u0627\u062a \u0644\u0634\u0631\u0643\u0629 \u062a\u0623\u0645\u064a\u0646 \u062c\u0645\u0627\u0639\u064a \u0636\u0645\u0646 \u0642\u0627\u0626\u0645\u0629 \u0641\u0648\u0631\u062a\u0634\u0646 500 (Fortune 500)\u060c \u0645\u0639 \u0632\u064a\u0627\u062f\u0629 \u0627\u0644\u0643\u0641\u0627\u0621\u0629 \u0628\u0646\u0633\u0628\u0629 28% \u0648\u062a\u062d\u0642\u064a\u0642 \u0631\u0641\u0639 \u064a\u0632\u064a\u062f \u0639\u0646 10 \u0646\u0642\u0627\u0637 \u0641\u064a \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621.<\/span><\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div> \n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__slide\" role=\"listitem\" aria-label=\"Powering Growth and Exceptional Customer Experience for a Top 3 Small Commercial Insurer\"\n\t\t\t\t\t\t\t\t\t>\n\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__content\"  data-url=\"https:\/\/www.sutherlandglobal.com\/ar\/insights\/case-study\/empowering-a-top-3-small-commercial-insurer\">\n\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"859\" height=\"507\" src=\"https:\/\/www.sutherlandglobal.com\/ar\/wp-content\/uploads\/sites\/25\/T3-SCommercial-Insurer_hero_859x507.jpg?w=859\" class=\"attachment-1032 size-1032\" alt=\"Powering Growth and Exceptional Customer Experience for a Top 3 Small Commercial Insurer\" title=\"Powering Growth and Exceptional Customer Experience for a Top 3 Small Commercial Insurer\" srcset=\"https:\/\/www.sutherlandglobal.com\/ar\/wp-content\/uploads\/sites\/25\/T3-SCommercial-Insurer_hero_859x507.jpg 859w, https:\/\/www.sutherlandglobal.com\/ar\/wp-content\/uploads\/sites\/25\/T3-SCommercial-Insurer_hero_859x507.jpg?resize=300,177 300w, https:\/\/www.sutherlandglobal.com\/ar\/wp-content\/uploads\/sites\/25\/T3-SCommercial-Insurer_hero_859x507.jpg?resize=768,453 768w\" sizes=\"auto, (max-width: 859px) 100vw, 859px\" \/>\t\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__overlay\" style=\"background-color: rgba(0, 0, 0, 0.5)\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.sutherlandglobal.com\/ar\/insights\/case-study\/empowering-a-top-3-small-commercial-insurer\" class=\"case-study-item-link\"><span class=\"screen-reader-text\">Powering Growth and Exceptional Customer Experience for a Top 3 Small Commercial Insurer<\/span><\/a>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__content-inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"drawer-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\u062f\u0631\u0627\u0633\u0629 \u062d\u0627\u0644\u0629\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__details\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.sutherlandglobal.com\/ar\/insights\/case-study\/empowering-a-top-3-small-commercial-insurer\" class=\"case-study-block-title\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tPowering Growth and Exceptional Customer Experience for a Top 3 Small Commercial Insurer \n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"btn-main btn-white-arrow\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.sutherlandglobal.com\/ar\/insights\/case-study\/empowering-a-top-3-small-commercial-insurer\" aria-label=\"Powering Growth and Exceptional Customer Experience for a Top 3 Small Commercial Insurer\">Read More<span class=\"screen-reader-text\">Read More 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btn-white-arrow\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.sutherlandglobal.com\/ar\/insights\/case-study\/top-supplemental-insurer-skyrockets-annual-revenue\" aria-label=\"Sutherland Helps Top Supplemental Insurer Boost Closing Rate by 30% and Grow Annual Revenues\">Read More<span class=\"screen-reader-text\">Read More &#8211; Sutherland Helps Top Supplemental Insurer Boost Closing Rate by 30% and Grow Annual Revenues<\/span><\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div> \n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__slide\" role=\"listitem\" aria-label=\"Supercharging Growth for a Direct-to-Consumer Life Insurer a Scalable Captive Partner Operating Model\"\n\t\t\t\t\t\t\t\t\t>\n\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__content\"  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aria-label=\"Sutherland Powers 20% Cost Reduction and 95% CSAT for a Fast-Growing Insurer\"\n\t\t\t\t\t\t\t\t\t>\n\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__content\"  data-url=\"https:\/\/www.sutherlandglobal.com\/ar\/insights\/case-study\/smb-pc-carrier-to-redefine-the-future-of-cx\">\n\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"859\" height=\"507\" src=\"https:\/\/www.sutherlandglobal.com\/ar\/wp-content\/uploads\/sites\/25\/Redefining-CX.jpg?w=859\" class=\"attachment-1032 size-1032\" alt=\"Sutherland Powers 20% Cost Reduction and 95% CSAT for a Fast-Growing Insurer\" title=\"Sutherland Powers 20% Cost Reduction and 95% CSAT for a Fast-Growing Insurer\" srcset=\"https:\/\/www.sutherlandglobal.com\/ar\/wp-content\/uploads\/sites\/25\/Redefining-CX.jpg 859w, https:\/\/www.sutherlandglobal.com\/ar\/wp-content\/uploads\/sites\/25\/Redefining-CX.jpg?resize=300,177 300w, https:\/\/www.sutherlandglobal.com\/ar\/wp-content\/uploads\/sites\/25\/Redefining-CX.jpg?resize=768,453 768w\" sizes=\"auto, (max-width: 859px) 100vw, 859px\" \/>\t\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__overlay\" style=\"background-color: rgba(0, 0, 0, 0.5)\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.sutherlandglobal.com\/ar\/insights\/case-study\/smb-pc-carrier-to-redefine-the-future-of-cx\" class=\"case-study-item-link\"><span class=\"screen-reader-text\">Sutherland Powers 20% Cost Reduction and 95% CSAT for a Fast-Growing Insurer<\/span><\/a>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__content-inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"drawer-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\u062f\u0631\u0627\u0633\u0629 \u062d\u0627\u0644\u0629\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__details\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.sutherlandglobal.com\/ar\/insights\/case-study\/smb-pc-carrier-to-redefine-the-future-of-cx\" class=\"case-study-block-title\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tSutherland Powers 20% Cost Reduction and 95% CSAT for a Fast-Growing Insurer \n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"btn-main btn-white-arrow\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.sutherlandglobal.com\/ar\/insights\/case-study\/smb-pc-carrier-to-redefine-the-future-of-cx\" aria-label=\"Sutherland Powers 20% Cost Reduction and 95% CSAT for a Fast-Growing Insurer\">Read More<span class=\"screen-reader-text\">Read More &#8211; Sutherland Powers 20% Cost Reduction and 95% CSAT for a Fast-Growing Insurer<\/span><\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div> 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