{"id":4602,"date":"2023-08-31T13:53:08","date_gmt":"2023-08-31T13:53:08","guid":{"rendered":"https:\/\/www.sutherlandglobal.com\/?page_id=4602"},"modified":"2024-11-06T20:41:15","modified_gmt":"2024-11-07T04:41:15","slug":"smartleap-helptree","status":"publish","type":"page","link":"https:\/\/www.sutherlandglobal.com\/ar\/products-x-platforms\/smartleap-helptree","title":{"rendered":"SmartLeap\u00ae HelpTree"},"content":{"rendered":"\n<div class=\"wp-block-sutherland-home-media-banner home-media-banner  home-media-banner-animation textAlign-left\"><style type=\"text\/css\">@media only screen and (min-width: 1140px) {header.sutherland-header .sutherland-menu ul.menu>li>a{color: #fff;};}}<\/style><div class=\"home-media-banner__background-image\" style=\"background-image:url(https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/HelpTree-Banner.jpg);background-color:#26235D\"><div class=\"home-media-banner__overlay\" style=\"background-color:#000;opacity:0.2\"><\/div><\/div><div class=\"home-media-banner__content-section\" style=\"text-align:left\"><button id=\"playButton\">Play Video<\/button><div class=\"home-media-banner__content-inner\"><p style=\"color:#FFFFFF\" class=\"subtitle\">SMARTLEAP\u00ae HELPTREE<\/p><h1 style=\"color:#FFF\"><span class=\"title-text second\"><strong>Smarter Knowledge Management With AI<\/strong><\/span><\/h1><div class=\"banner-subtext\"><p style=\"color:#FFF\"><\/p><\/div><p class=\"btn-main btn-secondary-dark watch-view-btn\" data-videoembedlink=\"https:\/\/player.vimeo.com\/video\/349979769\">Watch Video<\/p><div class=\"custom-model-main\"><div class=\"custom-model-inner\"><div class=\"close-btn\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"17.732\" height=\"17.234\" viewBox=\"0 0 17.732 17.234\"><g id=\"Group_1000\" data-name=\"Group 1000\" transform=\"translate(0 17.234) rotate(-90)\"><path id=\"Icon_Chevron_down\" data-name=\"Icon Chevron down\" d=\"M17.171,7.31,10.4.536A1.879,1.879,0,0,0,8.866.009,1.885,1.885,0,0,0,7.334.536L.56,7.31a1.917,1.917,0,1,0,2.71,2.711l5.6-5.6,5.594,5.6A1.917,1.917,0,0,0,17.171,7.31Z\" transform=\"translate(6.652 17.732) rotate(-90)\" fill=\"#b4b4b4\" fill-rule=\"evenodd\"><\/path><path id=\"Icon_Chevron_down-2\" data-name=\"Icon Chevron down\" d=\"M17.171,7.31,10.4.536A1.879,1.879,0,0,0,8.866.009,1.885,1.885,0,0,0,7.334.536L.56,7.31a1.917,1.917,0,1,0,2.71,2.711l5.6-5.6,5.594,5.6A1.917,1.917,0,0,0,17.171,7.31Z\" transform=\"translate(10.581) rotate(90)\" fill=\"#b4b4b4\" fill-rule=\"evenodd\"><\/path><\/g><\/svg><\/div><div class=\"custom-model-wrap\"><div class=\"pop-up-content-wrap\"><iframe width=\"560\" height=\"315\" src=\"\" title=\"YouTube video player\" frameborder=\"0\" sandbox=\"allow-scripts allow-same-origin allow-presentation\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" allowfullscreen loading=\"lazy\"><\/iframe><\/div><\/div><\/div><div class=\"bg-overlay\"><\/div><\/div><\/div><\/div><div class=\"hero-donw-arrow\"><img loading=\"lazy\" decoding=\"async\" src=\"\/wp-content\/themes\/sutherland\/assets\/src\/images\/hero-down-arrow.svg\" width=\"31\" height=\"19\" role=\"button\" alt=\"Down Scroll\" title=\"Down Scroll\"\/><\/div><\/div>\n\n\n\n<div class=\"wp-block-sutherland-intro-block intro-block-sections\"><div class=\"intro-block-left\" style=\"background-image:linear-gradient(0deg, #EDEFEE 0%, #FFFFFF 100%)\"><h2 style=\"color:#2C3546\">Exceptional Customer Service With AI-powered Knowledge Base<\/h2><\/div><div class=\"intro-block-right\">\n<p>The difference between an average customer experience and an exceptional one is an empowered customer support associate backed by the right tech. Frontline associates need solutions that can help them walk the tightrope between resolution time, efficacy, and CX. But concerns over the potential adoption effort, long timeline, learning curve, high costs, and associated receptivity can be a roadblock to upgrading to new technologies.<\/p>\n\n\n\n<p>SmartLeap\u00ae HelpTree is a NASSCOM award-winning knowledge intelligence platform that walks the talk. Built to offer the lowest total cost of ownership (TCO), it delivers the experience your customers expect while addressing the common challenges of digitization, such as bottom-line impact. Our 35+ years of contact center experience give us an unrivaled view into operational priorities, customer interaction nuances, and the delivery of KPI\/SLA metrics.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Fuss-Free, Stress-Free. <\/strong>Zero code, a shallow learning curve, simple content creation, and super quick onboarding \u2013 together, they make HelpTree a one-stop solution, simple to implement and use.<\/li>\n\n\n\n<li><strong>Easy Adoption. <\/strong>Seamlessly integrate with your CRM and across all channels.<\/li>\n\n\n\n<li><strong>Improves CX and Empowers Associates. <\/strong>HelpTree is built with live interactions in mind, enabling your associates to deliver a top-of-the-line customer experience. HelpTree is a win-win-win for associates, operations, and businesses.<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-sutherland-only-button sutherland-button\" id=\"button-564e0aef-71de-4533-a58f-9f957f8fd5af\" style=\"text-align:left\"><a href=\"\/contact-us\" class=\"btn-main btn-secondary\" target=\"_self\" rel=\"noopener\">Contact Us<\/a><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-sutherland-three-column-text three-column-text-main three-column-text-layout-column-4-view\" style=\"background-image:linear-gradient(140deg, #26235d, #26235d, #b82659)\"><div class=\"three-column-text-main__title-section\" style=\"text-align:left\"><h2 style=\"color:#FFFFFF\">Features and Benefits<\/h2><\/div><div class=\"three-column-text-main__box-section\"><div class=\"three-column-text-main__inner-box\"><div class=\"three-column-text-main__boxes\"><div class=\"three-column-text-main__box\"><div class=\"three-column-text-main__box-inner\"><div class=\"three-column-text-main__box-content\"><h3 style=\"color:#FFFFFF\">Real-Time Support<\/h3><p style=\"color:#FFFFFF\">Powered by robust decision network architecture (DNA), SmartLeap\u2122 HelpTree follows a decision-tree approach where the path to resolution is delivered in step-by-step, bite-sized intelligence. This enables associates to address customer queries in a foolproof manner.<\/p><\/div><\/div><\/div><div class=\"three-column-text-main__box\"><div class=\"three-column-text-main__box-inner\"><div class=\"three-column-text-main__box-content\"><h3 style=\"color:#FFFFFF\">Improved Metrics<\/h3><p style=\"color:#FFFFFF\">Associates get interactive, reliable, and easily consumable content during live interactions, positively impacting First Time Right (FTR), Average Handle Time (AHT), NPS, and CSAT. This helps reduce the performance delta between tenured associates and new starters.<\/p><\/div><\/div><\/div><div class=\"three-column-text-main__box\"><div class=\"three-column-text-main__box-inner\"><div class=\"three-column-text-main__box-content\"><h3 style=\"color:#FFFFFF\">Intelligent AI Assistant<\/h3><p style=\"color:#FFFFFF\">SmartLeap\u2122 HelpTree\u2019s AI Assistant delivers seamless, intelligent, and accurate AI-driven responses in real time, leveraging intelligent search algorithms to instantly scan your knowledge base, which associates can use to request step-by-step guidance and craft emails tailored to specific problems.<\/p><\/div><\/div><\/div><div class=\"three-column-text-main__box\"><div class=\"three-column-text-main__box-inner\"><div class=\"three-column-text-main__box-content\"><h3 style=\"color:#FFFFFF\">Cognitive Search<\/h3><p style=\"color:#FFFFFF\">Context-sensitive real-time searches enable associates to reach the right decision tree immediately. SmartLeap\u2122 HelpTree connects with multiple data sources and leverages machine learning to provide the best-suited articles.<\/p><\/div><\/div><\/div><div class=\"three-column-text-main__box\"><div class=\"three-column-text-main__box-inner\"><div class=\"three-column-text-main__box-content\"><h3 style=\"color:#FFFFFF\">Seamless Adoption, Migration, and Integration<\/h3><p style=\"color:#FFFFFF\">With powerful API capabilities, HelpTree can import content from disparate data sources. It can also assimilate content from the public domain and CRM systems, linking them to your existing KB. SmartLeap\u2122 HelpTree adds a cognitive wrapper to your existing assets with zero duplication and zero programming effort.<\/p><\/div><\/div><\/div><div class=\"three-column-text-main__box\"><div class=\"three-column-text-main__box-inner\"><div class=\"three-column-text-main__box-content\"><h3 style=\"color:#FFFFFF\">Multi-Functional<\/h3><p style=\"color:#FFFFFF\">Multi-lingual support, multiple content translation modules, multiple article type support, and multiple feedback mechanism capture.<\/p><\/div><\/div><\/div><div class=\"three-column-text-main__box\"><div class=\"three-column-text-main__box-inner\"><div class=\"three-column-text-main__box-content\"><h3 style=\"color:#FFFFFF\">Support and Feedback<\/h3><p style=\"color:#FFFFFF\">SmartLeap\u2122 HelpTree comes with a robust content feedback mechanism to ensure your knowledge base is always up to date. Your team can also collaborate with technicians to further enhance content quality.<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n\n\n\t\t\t<div id=\"casestudy-slider-1\" class=\"wp-block-sutherland-casestudy-slider case-study-slider show-heading overlap-prev-block\">\n\t\t\t\t<style>\n\t\t\t\t\t#casestudy-slider-1.case-study-slider .casestudy-slider__title-section .casestudy-slider__arrows button{border-color:#26235d !important;background-color:rgba(228, 227, 245, 0.2) !important;}#casestudy-slider-1.case-study-slider .casestudy-slider__title-section .casestudy-slider__arrows svg path{fill:#26235d !important;stroke:#26235d !important;}\t\t\t\t<\/style>\n\t\t\t\t<div class=\"casestudy-slider show-arrows show-dots\">\n\t\t\t\t\t<div class=\"casestudy-slider__inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__title-section\" style=\"background-color: #FFFFFF\">\n\t\t\t\t\t\t\t\t<h2 style=\"color: #272F3D\">Case Studies<\/h2>\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"transformation-stories-slider__arrows\">\n\t\t\t\t\t\t\t<div class=\"casestudy-slider__arrows\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<button class=\"prevarrow transformation-stories-previous\">\n\t\t\t\t\t\t\t\t\t\t\t<svg width=\"10\" height=\"14\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t\t\t\t\t\t\t\t\t<path d=\"M8.28315 12.5242L8.28317 12.5242C9.07228 11.7188 9.07228 10.4099 8.28317 9.60455L6.16673 7.44446C5.79008 7.06005 5.79009 6.43995 6.16673 6.05554L8.24909 3.93023C9.03883 3.12421 9.07333 1.8157 8.31298 1.00696C7.91578 0.584481 7.38938 0.375 6.86352 0.375C6.35066 0.375 5.83739 0.574296 5.44397 0.975831C5.44397 0.975832 5.44397 0.975833 5.44397 0.975834L1.21684 5.29024L1.21683 5.29024C0.427722 6.09562 0.427722 7.40448 1.21683 8.20986L5.44395 12.5242C6.229 13.3253 7.49834 13.3253 8.28315 12.5242Z\" fill=\"black\" stroke=\"#26235D\" stroke-width=\"0.75\" \/>\n\t\t\t\t\t\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t\t\t\t\t\tPrevious\n\t\t\t\t\t\t\t\t\t\t<\/button>\t\t\t\t\t\t\t\t\t\t\t<button class=\"nextarrow transformation-stories-next\">\n\t\t\t\t\t\t\t\t\t\t\t<svg width=\"10\" height=\"14\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t\t\t\t\t\t\t\t\t<path d=\"M1.34185 12.5242L1.34183 12.5242C0.552723 11.7188 0.552723 10.4099 1.34183 9.60455L3.45827 7.44446C3.83492 7.06005 3.83491 6.43995 3.45827 6.05554L1.37591 3.93023C0.586175 3.12421 0.551672 1.8157 1.31202 1.00696C1.70922 0.584481 2.23562 0.375 2.76148 0.375C3.27434 0.375 3.78761 0.574296 4.18103 0.975831C4.18103 0.975832 4.18103 0.975833 4.18103 0.975834L8.40816 5.29024L8.40817 5.29024C9.19728 6.09562 9.19728 7.40448 8.40817 8.20986L4.18105 12.5242C3.396 13.3253 2.12666 13.3253 1.34185 12.5242Z\" fill=\"black\" stroke=\"#26235D\" stroke-width=\"0.75\" \/>\n\t\t\t\t\t\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t\t\t\t\t\tNext\n\t\t\t\t\t\t\t\t\t\t<\/button>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<\/div>\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t<div class=\"casestudy-slider__slide-main slick-init-loader\" \n\t\t\t\t\t\t\tdata-slide-autoplay=\"true\"\n\t\t\t\t\t\t\tdata-slide-arrows=\"true\"\n\t\t\t\t\t\t\tdata-slide-dots=\"true\"\n\t\t\t\t\t\t\tdata-slide-desktop=\"3\"\n\t\t\t\t\t\t\tdata-slide-tablet=\"2\"\n\t\t\t\t\t\t\tdata-slide-mobile=\"1\"\n\t\t\t\t\t\t\tstyle=\"background-color: #FFFFFF\"\n\t\t\t\t\t\t\trole=\"list\"\n\t\t\t\t\t\t>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__slide\" role=\"listitem\" aria-label=\"\u062a\u062d\u0633\u064a\u0646 \u0639\u0645\u0644\u064a\u0627\u062a \u062e\u062f\u0645\u0629 \u0627\u0644\u0645\u0637\u0627\u0644\u0628\u0627\u062a \u0644\u0634\u0631\u0643\u0629 \u062a\u0623\u0645\u064a\u0646 \u062c\u0645\u0627\u0639\u064a \u0636\u0645\u0646 \u0642\u0627\u0626\u0645\u0629 \u0641\u0648\u0631\u062a\u0634\u0646 500 (Fortune 500)\u060c \u0645\u0639 \u0632\u064a\u0627\u062f\u0629 \u0627\u0644\u0643\u0641\u0627\u0621\u0629 \u0628\u0646\u0633\u0628\u0629 28% \u0648\u062a\u062d\u0642\u064a\u0642 \u0631\u0641\u0639 \u064a\u0632\u064a\u062f \u0639\u0646 10 \u0646\u0642\u0627\u0637 \u0641\u064a \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621.\"\n\t\t\t\t\t\t\t\t\t>\n\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__content\"  data-url=\"https:\/\/www.sutherlandglobal.com\/ar\/insights\/case-study\/top-3-group-benefits-carrier\">\n\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"770\" height=\"446\" src=\"https:\/\/www.sutherlandglobal.com\/ar\/wp-content\/uploads\/sites\/25\/CS8-770x446-1.jpg?w=770\" class=\"attachment-1032 size-1032\" alt=\"\u062a\u062d\u0633\u064a\u0646 \u0639\u0645\u0644\u064a\u0627\u062a \u062e\u062f\u0645\u0629 \u0627\u0644\u0645\u0637\u0627\u0644\u0628\u0627\u062a \u0644\u0634\u0631\u0643\u0629 \u062a\u0623\u0645\u064a\u0646 \u062c\u0645\u0627\u0639\u064a \u0636\u0645\u0646...\" title=\"\u062a\u062d\u0633\u064a\u0646 \u0639\u0645\u0644\u064a\u0627\u062a \u062e\u062f\u0645\u0629 \u0627\u0644\u0645\u0637\u0627\u0644\u0628\u0627\u062a \u0644\u0634\u0631\u0643\u0629 \u062a\u0623\u0645\u064a\u0646 \u062c\u0645\u0627\u0639\u064a \u0636\u0645\u0646...\" srcset=\"https:\/\/www.sutherlandglobal.com\/ar\/wp-content\/uploads\/sites\/25\/CS8-770x446-1.jpg 770w, https:\/\/www.sutherlandglobal.com\/ar\/wp-content\/uploads\/sites\/25\/CS8-770x446-1.jpg?resize=300,174 300w, https:\/\/www.sutherlandglobal.com\/ar\/wp-content\/uploads\/sites\/25\/CS8-770x446-1.jpg?resize=768,445 768w\" sizes=\"auto, (max-width: 770px) 100vw, 770px\" \/>\t\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__overlay\" style=\"background-color: rgba(0, 0, 0, 0.5)\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.sutherlandglobal.com\/ar\/insights\/case-study\/top-3-group-benefits-carrier\" class=\"case-study-item-link\"><span class=\"screen-reader-text\">\u062a\u062d\u0633\u064a\u0646 \u0639\u0645\u0644\u064a\u0627\u062a \u062e\u062f\u0645\u0629 \u0627\u0644\u0645\u0637\u0627\u0644\u0628\u0627\u062a \u0644\u0634\u0631\u0643\u0629 \u062a\u0623\u0645\u064a\u0646 \u062c\u0645\u0627\u0639\u064a \u0636\u0645\u0646 \u0642\u0627\u0626\u0645\u0629 \u0641\u0648\u0631\u062a\u0634\u0646 500 (Fortune 500)\u060c \u0645\u0639 \u0632\u064a\u0627\u062f\u0629 \u0627\u0644\u0643\u0641\u0627\u0621\u0629 \u0628\u0646\u0633\u0628\u0629 28% \u0648\u062a\u062d\u0642\u064a\u0642 \u0631\u0641\u0639 \u064a\u0632\u064a\u062f \u0639\u0646 10 \u0646\u0642\u0627\u0637 \u0641\u064a \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621.<\/span><\/a>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__content-inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"drawer-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\u062f\u0631\u0627\u0633\u0629 \u062d\u0627\u0644\u0629\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__details\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.sutherlandglobal.com\/ar\/insights\/case-study\/top-3-group-benefits-carrier\" class=\"case-study-block-title\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\u062a\u062d\u0633\u064a\u0646 \u0639\u0645\u0644\u064a\u0627\u062a \u062e\u062f\u0645\u0629 \u0627\u0644\u0645\u0637\u0627\u0644\u0628\u0627\u062a \u0644\u0634\u0631\u0643\u0629 \u062a\u0623\u0645\u064a\u0646 \u062c\u0645\u0627\u0639\u064a \u0636\u0645\u0646 \u0642\u0627\u0626\u0645\u0629 \u0641\u0648\u0631\u062a\u0634\u0646 500 (Fortune 500)\u060c \u0645\u0639 \u0632\u064a\u0627\u062f\u0629 \u0627\u0644\u0643\u0641\u0627\u0621\u0629 \u0628\u0646\u0633\u0628\u0629 28% \u0648\u062a\u062d\u0642\u064a\u0642 \u0631\u0641\u0639 \u064a\u0632\u064a\u062f \u0639\u0646 10 \u0646\u0642\u0627\u0637 \u0641\u064a \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621. \n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"btn-main btn-white-arrow\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.sutherlandglobal.com\/ar\/insights\/case-study\/top-3-group-benefits-carrier\" aria-label=\"\u062a\u062d\u0633\u064a\u0646 \u0639\u0645\u0644\u064a\u0627\u062a \u062e\u062f\u0645\u0629 \u0627\u0644\u0645\u0637\u0627\u0644\u0628\u0627\u062a \u0644\u0634\u0631\u0643\u0629 \u062a\u0623\u0645\u064a\u0646 \u062c\u0645\u0627\u0639\u064a \u0636\u0645\u0646...\">Read More<span class=\"screen-reader-text\">Read More &#8211; \u062a\u062d\u0633\u064a\u0646 \u0639\u0645\u0644\u064a\u0627\u062a \u062e\u062f\u0645\u0629 \u0627\u0644\u0645\u0637\u0627\u0644\u0628\u0627\u062a \u0644\u0634\u0631\u0643\u0629 \u062a\u0623\u0645\u064a\u0646 \u062c\u0645\u0627\u0639\u064a \u0636\u0645\u0646 \u0642\u0627\u0626\u0645\u0629 \u0641\u0648\u0631\u062a\u0634\u0646 500 (Fortune 500)\u060c \u0645\u0639 \u0632\u064a\u0627\u062f\u0629 \u0627\u0644\u0643\u0641\u0627\u0621\u0629 \u0628\u0646\u0633\u0628\u0629 28% \u0648\u062a\u062d\u0642\u064a\u0642 \u0631\u0641\u0639 \u064a\u0632\u064a\u062f \u0639\u0646 10 \u0646\u0642\u0627\u0637 \u0641\u064a \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621.<\/span><\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div> \n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__slide\" role=\"listitem\" aria-label=\"14% Uplift in Customer Delight: Transforming CX for a Leading Streaming Platform\"\n\t\t\t\t\t\t\t\t\t>\n\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__content\"  data-url=\"https:\/\/www.sutherlandglobal.com\/ar\/insights\/case-study\/streaming-platform-boosts-customer-service-scores-with-smartleap-helptree-sutherland\">\n\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"875\" height=\"637\" src=\"https:\/\/www.sutherlandglobal.com\/ar\/wp-content\/uploads\/sites\/25\/shutterstock_1737576413.jpg?w=875\" class=\"attachment-1032 size-1032\" alt=\"14% Uplift in Customer Delight: Transforming CX for a Leading Streaming Platform\" title=\"14% Uplift in Customer Delight: Transforming CX for a Leading Streaming Platform\" srcset=\"https:\/\/www.sutherlandglobal.com\/ar\/wp-content\/uploads\/sites\/25\/shutterstock_1737576413.jpg 875w, https:\/\/www.sutherlandglobal.com\/ar\/wp-content\/uploads\/sites\/25\/shutterstock_1737576413.jpg?resize=300,218 300w, https:\/\/www.sutherlandglobal.com\/ar\/wp-content\/uploads\/sites\/25\/shutterstock_1737576413.jpg?resize=768,559 768w\" sizes=\"auto, (max-width: 875px) 100vw, 875px\" \/>\t\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__overlay\" style=\"background-color: rgba(0, 0, 0, 0.5)\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.sutherlandglobal.com\/ar\/insights\/case-study\/streaming-platform-boosts-customer-service-scores-with-smartleap-helptree-sutherland\" class=\"case-study-item-link\"><span class=\"screen-reader-text\">14% Uplift in Customer Delight: Transforming CX for a Leading Streaming Platform<\/span><\/a>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__content-inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"drawer-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\u062f\u0631\u0627\u0633\u0629 \u062d\u0627\u0644\u0629\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__details\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.sutherlandglobal.com\/ar\/insights\/case-study\/streaming-platform-boosts-customer-service-scores-with-smartleap-helptree-sutherland\" class=\"case-study-block-title\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t14% Uplift in Customer Delight: Transforming CX for a Leading Streaming Platform \n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"btn-main btn-white-arrow\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.sutherlandglobal.com\/ar\/insights\/case-study\/streaming-platform-boosts-customer-service-scores-with-smartleap-helptree-sutherland\" aria-label=\"14% Uplift in Customer Delight: Transforming CX for a Leading Streaming Platform\">Read More<span class=\"screen-reader-text\">Read More &#8211; 14% Uplift in Customer Delight: Transforming CX for a Leading Streaming Platform<\/span><\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div> \n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\n\n\n<div class=\"wp-block-sutherland-column-image-text\"><div class=\"our-differentiators-colums\" style=\"background:linear-gradient(135deg,rgb(239,237,238) 0%,rgba(245,211,39,0) 100%)\"><div class=\"our-differentiators-colum left\" style=\"background:linear-gradient(121deg, rgba(224, 141, 57, 0.36) 0%, rgba(255, 255, 255, 0.36) 31%, rgba(255, 255, 255, 0.36) 64%, rgba(224, 141, 57, 0.36) 100%)\"><h2 style=\"color:#2C3546;text-align:left\">Unlocking Digital Performance<\/h2><div class=\"our-differentiators-content\" style=\"color:#2C3546;text-align:left\"><\/div><\/div><div class=\"our-differentiators-colum right\" style=\"text-align:left\"><div class=\"inner-mid-col-text-section\"><div class=\"accordian-text-section\"><div class=\"accordian-text-title\"><p class=\"title\" style=\"color:#2C3546\"><strong>Industry-Leading Innovation<\/strong><\/p><\/div><div class=\"accordian-text-descriptions\"><p class=\"description\" style=\"color:#2C3546\"><strong>5M <\/strong>transactions per week across <strong>60+ <\/strong>lines of business. Powered by 200+ patented inventions, Sutherland\u2019s AI-driven products and platforms empower businesses to innovate, streamline processes, and deliver exceptional experiences.<\/p><\/div><\/div><div class=\"accordian-text-section\"><div class=\"accordian-text-title\"><p class=\"title\" style=\"color:#2C3546\"><strong>Enhanced Efficiency<\/strong><\/p><\/div><div class=\"accordian-text-descriptions\"><p class=\"description\" style=\"color:#2C3546\"><strong>16% <\/strong>reduction in handling time. <strong>19% <\/strong>boost in productivity. Provide quick access to relevant information to reduce time spent searching for answers and enable faster issue resolution.<\/p><\/div><\/div><div class=\"accordian-text-section\"><div class=\"accordian-text-title\"><p class=\"title\" style=\"color:#2C3546\"><strong>Better Customer Experience<\/strong><\/p><\/div><div class=\"accordian-text-descriptions\"><p class=\"description\" style=\"color:#2C3546\">Equip agents with comprehensive knowledge to enable more informed and positive interactions and enhance customer satisfaction and loyalty.<\/p><\/div><\/div><div class=\"accordian-text-section\"><div class=\"accordian-text-title\"><p class=\"title\" style=\"color:#2C3546\"><strong>Consistent Service Delivery<\/strong><\/p><\/div><div class=\"accordian-text-descriptions\"><p class=\"description\" style=\"color:#2C3546\">Standardize responses and processes across the team and ensure adherence to common guidelines and quality standards.<\/p><\/div><\/div><\/div><\/div><\/div><\/div>\n\n\n\t\t\t\t<div id=\"insight_slider-1\" class=\"wp-block-sutherland-insights-block overlap-prev-block insights-block-layout-3\" style=\"background-color:#FFFFFF;\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"insights-block-type-3\">\n\t\t\t\t\t\t\t\t<style>\n\t\t\t\t\t\t\t\t#insight_slider-1 .insight-slider__inner .insights__title-section .insights-block__arrows button{border-color:#26235d !important;background-color:rgba(228, 227, 245, 0.2) !important;}#insight_slider-1 .insight-slider__inner .insights__title-section .insights-block__arrows svg path{fill:#26235d !important;stroke:#26235d !important;}\t\t\t\t\t\t\t\t<\/style>\n\t\t\t\t\t\t\t\t<div class=\"insight-slider__inner\">\n\t\t\t\t\t\t\t\t\t<div class=\"insights__title-section\" style=\"background-color:#FFFFFF;\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h2 style=\"color:#2C3546 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\/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tNext\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/button>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"insights-block-row-3 insight-slider__slide-main slick-init-loader\" data-slide-autoplay=\"true\" data-slide-arrows=\"true\" data-slide-dots=\"true\" style=\"background-color:#FFFFFF;\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"insight-slider__slide\">\n\t\t\t\t<div class=\"insight-slider__content\">\n\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"540\" height=\"304\" src=\"https:\/\/www.sutherlandglobal.com\/ar\/wp-content\/uploads\/sites\/25\/fy22-4766_thumbnail-_16-9-2000x1125.jpg?w=540\" class=\"attachment-540x size-540x\" alt=\"Get Better CX With Intelligent Automation\" title=\"Get Better CX With Intelligent Automation\" 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class=\"screen-reader-text\">Get Better CX With Intelligent Automation<\/span><\/a>\n\t\t\t\t\t<div class=\"insight-slider__content-inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"drawer-text\" style=\"color:#FFFFFF;\">\u0645\u062f\u0648\u0646\u0629<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"insight-slider__details\">\n\t\t\t\t\t\t\t<a  tabindex=\"-1\" href=\"https:\/\/www.sutherlandglobal.com\/ar\/insights\/blog\/get-better-cx-with-intelligent-automation\" class=\"insight-block-title\" style=\"color:#FFFFFF;\">\n\t\t\t\t\t\t\t\tGet Better CX With Intelligent Automation \n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"btn-main btn-white-arrow\">\n\t\t\t\t\t\t\t\t<a  tabindex=\"-1\" href=\"https:\/\/www.sutherlandglobal.com\/ar\/insights\/blog\/get-better-cx-with-intelligent-automation\" aria-label=\"Get Better CX With Intelligent Automation\">Read More<span class=\"screen-reader-text\">Read More &#8211; Get Better CX With Intelligent 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style=\"color:#FFFFFF;\">\u0627\u0644\u0631\u0633\u0645 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a\u064a<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"insight-slider__details\">\n\t\t\t\t\t\t\t<a  tabindex=\"-1\" href=\"https:\/\/www.sutherlandglobal.com\/ar\/insights\/infographic\/automated-physician-credentialing-cuts-revenue-loss-raises-efficiency-grows-accuracy-shrinks-risk\" class=\"insight-block-title\" style=\"color:#FFFFFF;\">\n\t\t\t\t\t\t\t\tAutomated Physician Credentialing Cuts Revenue Loss, Raises Efficiency, Grows Accuracy, Shrinks Risk \n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"btn-main btn-white-arrow\">\n\t\t\t\t\t\t\t\t<a  tabindex=\"-1\" href=\"https:\/\/www.sutherlandglobal.com\/ar\/insights\/infographic\/automated-physician-credentialing-cuts-revenue-loss-raises-efficiency-grows-accuracy-shrinks-risk\" aria-label=\"Automated Physician Credentialing Cuts Revenue Loss, Raises Efficiency, Grows Accuracy,...\">Read More<span class=\"screen-reader-text\">Read More &#8211; Automated Physician Credentialing Cuts Revenue Loss, Raises Efficiency, Grows Accuracy, Shrinks Risk<\/span><\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div> \n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\n\n<div class=\"wp-block-sutherland-contactus-form wp-block-sutherland-marketo-form marketo-form overlap-prev-block overlap-next-block remove-padding\" id=\"marketo-form-249404d6-6cb5-4ec8-9413-4caa9a153e95\" style=\"background-image:linear-gradient(to right, transparent, transparent)\"><div class=\"contactus-form-main contactus-main\"><div class=\"contactus-form-inner\"><div class=\"marketo-form__column\" style=\"background-image:url(https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/contact-background-1.jpg)\"><div class=\"mb-form__header\"><h2 style=\"color:#2C3546\">Contact Us<\/h2><\/div><div 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