{"id":53935,"date":"2024-11-10T21:03:52","date_gmt":"2024-11-11T05:03:52","guid":{"rendered":"https:\/\/www.sutherlandglobal.com\/?page_id=53935"},"modified":"2024-11-19T00:56:08","modified_gmt":"2024-11-19T08:56:08","slug":"survey-management-platform","status":"publish","type":"page","link":"https:\/\/www.sutherlandglobal.com\/ar\/industries\/healthcare\/payer\/survey-management-platform","title":{"rendered":"Survey Management Platform"},"content":{"rendered":"\n<div class=\"wp-block-sutherland-home-media-banner home-media-banner  home-media-banner-animation textAlign-left\"><style type=\"text\/css\">@media only screen and (min-width: 1140px) {header.sutherland-header .sutherland-menu ul.menu>li>a{color: #fff;};}}<\/style><div class=\"home-media-banner__background-image\" style=\"background-image:url(https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/Survey-Management-3.jpg);background-color:#26235D\"><div class=\"home-media-banner__overlay\" style=\"background-color:#000;opacity:0.2\"><\/div><\/div><div class=\"home-media-banner__content-section\" style=\"text-align:left\"><button id=\"playButton\">Play Video<\/button><div class=\"home-media-banner__content-inner\"><h1 style=\"color:#FFF\"><span class=\"title-text second\"><strong>Survey Management Platform<\/strong><\/span><\/h1><div class=\"banner-subtext\"><p style=\"color:#FFF\"><\/p><\/div><\/div><\/div><div class=\"hero-donw-arrow\"><img loading=\"lazy\" decoding=\"async\" src=\"\/wp-content\/themes\/sutherland\/assets\/src\/images\/hero-down-arrow.svg\" width=\"31\" height=\"19\" role=\"button\" alt=\"Down Scroll\" title=\"Down Scroll\"\/><\/div><\/div>\n\n\n\n<div class=\"wp-block-sutherland-intro-block intro-block-sections\"><div class=\"intro-block-left\" style=\"background-image:linear-gradient(0deg, #EDEFEE 0%, #FFFFFF 100%)\"><h2 style=\"color:#2C3546\">Survey Management Solutions for Healthcare Insurers<\/h2><\/div><div class=\"intro-block-right\">\n<p>At Sutherland, we provide end-to-end survey management solutions tailored to help healthcare insurers ensure compliance, enhance patient satisfaction, and gain valuable insights into healthcare service delivery. Our solutions are designed to streamline the survey process, ensuring that your organization meets both regulatory requirements and internal benchmarks for service excellence.<\/p>\n\n\n\n<div class=\"wp-block-sutherland-only-button sutherland-button\" id=\"button-1ba14ab0-3283-4a73-be06-5f0e6c9a2307\" style=\"text-align:left\"><a href=\"https:\/\/www.sutherlandglobal.com\/insights\/whitepaper\/the-importance-of-healthcare-secret-shopper-surveys\" class=\"btn-main btn-secondary\" target=\"_self\" rel=\"noopener\">Download Guide<\/a><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-sutherland-three-column-text three-column-text-main three-column-text-layout-column-3-view\" style=\"background-image:linear-gradient(140deg, #26235d, #26235d, #b82659)\"><div class=\"three-column-text-main__title-section\" style=\"text-align:left\"><h2 style=\"color:#FFFFFF\">Features and Benefits<\/h2><\/div><div class=\"three-column-text-main__box-section\"><div class=\"three-column-text-main__inner-box\"><div class=\"three-column-text-main__boxes\"><div class=\"three-column-text-main__box\"><div class=\"three-column-text-main__box-inner\"><div class=\"three-column-text-main__box-content\"><h3 style=\"color:#FFFFFF\">Provider Appointment Availability Surveys<\/h3><p style=\"color:#FFFFFF\">By evaluating providers\u2019 appointment availability, these surveys help you identify areas where access may be lagging and adjust network capacity or resources accordingly.<\/p><\/div><\/div><\/div><div class=\"three-column-text-main__box\"><div class=\"three-column-text-main__box-inner\"><div class=\"three-column-text-main__box-content\"><h3 style=\"color:#FFFFFF\">Secret Shopper Campaigns<\/h3><p style=\"color:#FFFFFF\">Secret shopper surveys offer detailed feedback on accessibility, professionalism, and quality of service, enabling insurers to ensure compliance with federal standards and make continuous improvements that drive member satisfaction. Find out more about this topic in Sutherland\u2019s Guide to <a href=\"https:\/\/www.sutherlandglobal.com\/insights\/whitepaper\/the-importance-of-healthcare-secret-shopper-surveys\">Healthcare Secret Shopper Surveys<\/a>.<\/p><\/div><\/div><\/div><div class=\"three-column-text-main__box\"><div class=\"three-column-text-main__box-inner\"><div class=\"three-column-text-main__box-content\"><h3 style=\"color:#FFFFFF\">Consumer Assessment of Healthcare Providers and Systems (CAHPS) Surveys<\/h3><p style=\"color:#FFFFFF\">Sutherland\u2019s CAHPS survey solutions gather insights on key aspects like provider communication, coordination of care, and the ease of accessing services.<\/p><\/div><\/div><\/div><div class=\"three-column-text-main__box\"><div class=\"three-column-text-main__box-inner\"><div class=\"three-column-text-main__box-content\"><h3 style=\"color:#FFFFFF\">After-Hours Availability Surveys<\/h3><p style=\"color:#FFFFFF\">Our team evaluates network providers on their ability to offer quality after-hours support, helping your organization ensure that patients have the resources they need at any time of day. This not only enhances patient experiences but also supports compliance with regulations for around-the-clock service availability.<\/p><\/div><\/div><\/div><div class=\"three-column-text-main__box\"><div class=\"three-column-text-main__box-inner\"><div class=\"three-column-text-main__box-content\"><h3 style=\"color:#FFFFFF\">Timely Access Surveys<\/h3><p style=\"color:#FFFFFF\">The Sutherland team helps monitor adherence to time-based service metrics, reduce patient wait times, and improve overall satisfaction by ensuring timely access to necessary care.<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-sutherland-intro-block intro-block-sections\"><div class=\"intro-block-left\" style=\"background-image:linear-gradient(0deg, #FFFFFF 0%, #FFFFFF 100%)\"><h2 style=\"color:#2C3546\">Unlocking Digital Performance<\/h2><\/div><div class=\"intro-block-right\">\n<p>Sutherland combines advanced technology, data analytics, and expert oversight to deliver comprehensive survey management solutions. Our services go beyond basic data collection, providing actionable insights that empower healthcare insurers to make strategic decisions for improving patient access, quality of care, and overall member satisfaction.<\/p>\n\n\n\n<p>Let Sutherland help you navigate the complexities of survey management in healthcare insurance. <a href=\"https:\/\/www.sutherlandglobal.com\/contact-us\">Contact us<\/a> today to learn more about how our Survey Management Solutions can support your organization\u2019s commitment to excellence and compliance.<\/p>\n<\/div><\/div>\n\n\n\t\t\t\t<div id=\"counter-22dcc96b-e576-4633-ade0-8b508a276225\" class=\"wp-block-sutherland-insights-block overlap-prev-block insights-block-layout-3\" style=\"background-color:#FFFFFF;\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"insights-block-type-3\">\n\t\t\t\t\t\t\t\t<style>\n\t\t\t\t\t\t\t\t#counter-22dcc96b-e576-4633-ade0-8b508a276225 .insight-slider__inner .insights__title-section .insights-block__arrows 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\u0627\u0644\u0633\u064a\u0627\u0633\u0627\u062a \u0648\u0631\u0624\u064a\u0629 \u0634\u0627\u0645\u0644\u0629 (360\u00b0) \u0644\u0647\u064a\u0626\u0629 \u062d\u0643\u0648\u0645\u064a\u0629 \u0641\u064a \u0627\u0644\u0634\u0631\u0642 \u0627\u0644\u0623\u0648\u0633\u0637<\/span><\/a>\n\t\t\t\t\t<div class=\"insight-slider__content-inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"drawer-text\" style=\"color:#FFFFFF;\">\u062f\u0631\u0627\u0633\u0629 \u062d\u0627\u0644\u0629<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"insight-slider__details\">\n\t\t\t\t\t\t\t<a  tabindex=\"-1\" href=\"https:\/\/www.sutherlandglobal.com\/ar\/insights\/case-study\/national-health-management-for-a-middle-eastern-government-agency\" class=\"insight-block-title\" style=\"color:#FFFFFF;\">\n\t\t\t\t\t\t\t\t\u0628\u0646\u0627\u0621 \u0639\u0645\u0648\u062f \u0641\u0642\u0631\u064a \u0644\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0627\u0644\u0635\u062d\u064a\u0629 \u0627\u0644\u0648\u0637\u0646\u064a\u0629: \u062a\u0639\u0632\u064a\u0632 \u062f\u0642\u0629 \u0627\u0644\u0633\u064a\u0627\u0633\u0627\u062a \u0648\u0631\u0624\u064a\u0629 \u0634\u0627\u0645\u0644\u0629 (360\u00b0) \u0644\u0647\u064a\u0626\u0629 \u062d\u0643\u0648\u0645\u064a\u0629 \u0641\u064a \u0627\u0644\u0634\u0631\u0642 \u0627\u0644\u0623\u0648\u0633\u0637 \n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"btn-main btn-white-arrow\">\n\t\t\t\t\t\t\t\t<a  tabindex=\"-1\" href=\"https:\/\/www.sutherlandglobal.com\/ar\/insights\/case-study\/national-health-management-for-a-middle-eastern-government-agency\" aria-label=\"\u0628\u0646\u0627\u0621 \u0639\u0645\u0648\u062f \u0641\u0642\u0631\u064a \u0644\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0627\u0644\u0635\u062d\u064a\u0629 \u0627\u0644\u0648\u0637\u0646\u064a\u0629: \u062a\u0639\u0632\u064a\u0632 \u062f\u0642\u0629...\">Read More<span class=\"screen-reader-text\">Read More &#8211; \u0628\u0646\u0627\u0621 \u0639\u0645\u0648\u062f \u0641\u0642\u0631\u064a \u0644\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0627\u0644\u0635\u062d\u064a\u0629 \u0627\u0644\u0648\u0637\u0646\u064a\u0629: \u062a\u0639\u0632\u064a\u0632 \u062f\u0642\u0629 \u0627\u0644\u0633\u064a\u0627\u0633\u0627\u062a \u0648\u0631\u0624\u064a\u0629 \u0634\u0627\u0645\u0644\u0629 (360\u00b0) \u0644\u0647\u064a\u0626\u0629 \u062d\u0643\u0648\u0645\u064a\u0629 \u0641\u064a \u0627\u0644\u0634\u0631\u0642 \u0627\u0644\u0623\u0648\u0633\u0637<\/span><\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div> \n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<div class=\"insight-slider__slide\">\n\t\t\t\t<div class=\"insight-slider__content\">\n\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"540\" height=\"319\" src=\"https:\/\/www.sutherlandglobal.com\/ar\/wp-content\/uploads\/sites\/25\/Automation-in-Healthcare-859x507-1.jpg?w=540\" class=\"attachment-540x size-540x\" alt=\"Using Automation in Healthcare for Improved Care and Processes\" title=\"Using Automation in Healthcare for Improved Care and Processes\" srcset=\"https:\/\/www.sutherlandglobal.com\/ar\/wp-content\/uploads\/sites\/25\/Automation-in-Healthcare-859x507-1.jpg 859w, https:\/\/www.sutherlandglobal.com\/ar\/wp-content\/uploads\/sites\/25\/Automation-in-Healthcare-859x507-1.jpg?resize=300,177 300w, https:\/\/www.sutherlandglobal.com\/ar\/wp-content\/uploads\/sites\/25\/Automation-in-Healthcare-859x507-1.jpg?resize=768,453 768w\" sizes=\"auto, (max-width: 540px) 100vw, 540px\" \/>\t\t\t\t\t<div class=\"insight-slider__overlay\" style=\"background-color: rgba(0, 0, 0, 0.4)\"><\/div>\n\t\t\t\t\t<a  tabindex=\"-1\" href=\"https:\/\/www.sutherlandglobal.com\/ar\/insights\/blog\/improving-healthcare-through-automation\" class=\"insight-item-link\"><span class=\"screen-reader-text\">Using Automation in Healthcare for Improved Care and Processes<\/span><\/a>\n\t\t\t\t\t<div class=\"insight-slider__content-inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"drawer-text\" style=\"color:#FFFFFF;\">\u0645\u062f\u0648\u0646\u0629<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"insight-slider__details\">\n\t\t\t\t\t\t\t<a  tabindex=\"-1\" href=\"https:\/\/www.sutherlandglobal.com\/ar\/insights\/blog\/improving-healthcare-through-automation\" class=\"insight-block-title\" style=\"color:#FFFFFF;\">\n\t\t\t\t\t\t\t\tUsing Automation in Healthcare for Improved Care and Processes \n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"btn-main btn-white-arrow\">\n\t\t\t\t\t\t\t\t<a  tabindex=\"-1\" href=\"https:\/\/www.sutherlandglobal.com\/ar\/insights\/blog\/improving-healthcare-through-automation\" aria-label=\"Using Automation in Healthcare for Improved Care and Processes\">Read More<span class=\"screen-reader-text\">Read More &#8211; Using Automation in Healthcare for Improved Care and Processes<\/span><\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div> \n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<div class=\"insight-slider__slide\">\n\t\t\t\t<div class=\"insight-slider__content\">\n\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"540\" height=\"319\" src=\"https:\/\/www.sutherlandglobal.com\/ar\/wp-content\/uploads\/sites\/25\/AI-in-Healthcare-859x507-1.jpg?w=540\" class=\"attachment-540x size-540x\" alt=\"Artificial Intelligence is Shaping the Future of Healthcare\" title=\"Artificial Intelligence is Shaping the Future of Healthcare\" srcset=\"https:\/\/www.sutherlandglobal.com\/ar\/wp-content\/uploads\/sites\/25\/AI-in-Healthcare-859x507-1.jpg 859w, https:\/\/www.sutherlandglobal.com\/ar\/wp-content\/uploads\/sites\/25\/AI-in-Healthcare-859x507-1.jpg?resize=300,177 300w, https:\/\/www.sutherlandglobal.com\/ar\/wp-content\/uploads\/sites\/25\/AI-in-Healthcare-859x507-1.jpg?resize=768,453 768w\" sizes=\"auto, (max-width: 540px) 100vw, 540px\" \/>\t\t\t\t\t<div class=\"insight-slider__overlay\" style=\"background-color: rgba(0, 0, 0, 0.4)\"><\/div>\n\t\t\t\t\t<a  tabindex=\"-1\" href=\"https:\/\/www.sutherlandglobal.com\/ar\/insights\/blog\/ai-in-healthcare-transforming-patient-care\" class=\"insight-item-link\"><span class=\"screen-reader-text\">Artificial Intelligence is Shaping the Future of Healthcare<\/span><\/a>\n\t\t\t\t\t<div class=\"insight-slider__content-inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"drawer-text\" style=\"color:#FFFFFF;\">\u0645\u062f\u0648\u0646\u0629<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"insight-slider__details\">\n\t\t\t\t\t\t\t<a  tabindex=\"-1\" href=\"https:\/\/www.sutherlandglobal.com\/ar\/insights\/blog\/ai-in-healthcare-transforming-patient-care\" class=\"insight-block-title\" style=\"color:#FFFFFF;\">\n\t\t\t\t\t\t\t\tArtificial Intelligence is Shaping the Future of Healthcare \n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"btn-main 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srcset=\"https:\/\/www.sutherlandglobal.com\/ar\/wp-content\/uploads\/sites\/25\/The-Future-of-Healthcare-859x507-2.jpg 859w, https:\/\/www.sutherlandglobal.com\/ar\/wp-content\/uploads\/sites\/25\/The-Future-of-Healthcare-859x507-2.jpg?resize=300,177 300w, https:\/\/www.sutherlandglobal.com\/ar\/wp-content\/uploads\/sites\/25\/The-Future-of-Healthcare-859x507-2.jpg?resize=768,453 768w\" sizes=\"auto, (max-width: 540px) 100vw, 540px\" \/>\t\t\t\t\t<div class=\"insight-slider__overlay\" style=\"background-color: rgba(0, 0, 0, 0.4)\"><\/div>\n\t\t\t\t\t<a  tabindex=\"-1\" href=\"https:\/\/www.sutherlandglobal.com\/ar\/insights\/blog\/future-of-healthcare-smart-hospital-solution\" class=\"insight-item-link\"><span class=\"screen-reader-text\">The Future of Healthcare is Smart, Connected, and Secure<\/span><\/a>\n\t\t\t\t\t<div class=\"insight-slider__content-inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"drawer-text\" 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class=\"insight-slider__slide\">\n\t\t\t\t<div class=\"insight-slider__content\">\n\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"540\" height=\"319\" src=\"https:\/\/www.sutherlandglobal.com\/ar\/wp-content\/uploads\/sites\/25\/rcm-ops-859x507-1.jpg?w=540\" class=\"attachment-540x size-540x\" alt=\"Sutherland Recognized as a Major Contender in Everest Group&#039;s 2024 RCM PEAK Matrix\" title=\"Sutherland Recognized as a Major Contender in Everest Group&#039;s 2024 RCM PEAK Matrix\" srcset=\"https:\/\/www.sutherlandglobal.com\/ar\/wp-content\/uploads\/sites\/25\/rcm-ops-859x507-1.jpg 859w, https:\/\/www.sutherlandglobal.com\/ar\/wp-content\/uploads\/sites\/25\/rcm-ops-859x507-1.jpg?resize=300,177 300w, https:\/\/www.sutherlandglobal.com\/ar\/wp-content\/uploads\/sites\/25\/rcm-ops-859x507-1.jpg?resize=768,453 768w\" sizes=\"auto, (max-width: 540px) 100vw, 540px\" \/>\t\t\t\t\t<div class=\"insight-slider__overlay\" style=\"background-color: rgba(0, 0, 0, 0.4)\"><\/div>\n\t\t\t\t\t<a  tabindex=\"-1\" href=\"https:\/\/www.sutherlandglobal.com\/ar\/insights\/whitepaper\/sutherland-recognized-as-major-contender-in-everest-group-rcm-ops-peak-matrix-2024\" class=\"insight-item-link\"><span class=\"screen-reader-text\">Sutherland Recognized as a Major Contender in Everest Group&#039;s 2024 RCM PEAK Matrix<\/span><\/a>\n\t\t\t\t\t<div class=\"insight-slider__content-inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"drawer-text\" style=\"color:#FFFFFF;\">\u0648\u0631\u0642\u0629 \u0628\u064a\u0636\u0627\u0621<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"insight-slider__details\">\n\t\t\t\t\t\t\t<a  tabindex=\"-1\" href=\"https:\/\/www.sutherlandglobal.com\/ar\/insights\/whitepaper\/sutherland-recognized-as-major-contender-in-everest-group-rcm-ops-peak-matrix-2024\" class=\"insight-block-title\" style=\"color:#FFFFFF;\">\n\t\t\t\t\t\t\t\tSutherland Recognized as a Major Contender in Everest Group&#8217;s 2024 RCM PEAK Matrix \n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"btn-main btn-white-arrow\">\n\t\t\t\t\t\t\t\t<a  tabindex=\"-1\" href=\"https:\/\/www.sutherlandglobal.com\/ar\/insights\/whitepaper\/sutherland-recognized-as-major-contender-in-everest-group-rcm-ops-peak-matrix-2024\" aria-label=\"Sutherland Recognized as a Major Contender in Everest Group&#039;s 2024 RCM PEAK Matrix\">Read More<span class=\"screen-reader-text\">Read More &#8211; Sutherland Recognized as a Major Contender in Everest Group&#039;s 2024 RCM PEAK Matrix<\/span><\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div> \n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\n\n<div class=\"wp-block-sutherland-contactus-form wp-block-sutherland-marketo-form marketo-form overlap-prev-block overlap-next-block remove-padding\" id=\"counter-22dcc96b-e576-4633-ade0-8b508a276225\" 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