{"id":31655,"date":"2024-03-22T09:16:31","date_gmt":"2024-03-22T09:16:31","guid":{"rendered":"https:\/\/www.sutherlandglobal.com\/?p=31655"},"modified":"2025-07-08T04:37:38","modified_gmt":"2025-07-08T12:37:38","slug":"achieve-true-omnichannel-customer-experience-with-sutherlands-ai-powered-cxm-solutions","status":"publish","type":"post","link":"https:\/\/www.sutherlandglobal.com\/ar\/insights\/solution-overview\/achieve-true-omnichannel-customer-experience-with-sutherlands-ai-powered-cxm-solutions","title":{"rendered":"Sutherland\u2019s AI-powered CXM Solutions Help Achieve Omnichannel Customer Experiences"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"<p>Recent AI advancements democratize technology, facilitating widespread adoption and success in cost reduction, enhanced experiences, and revenue growth. Sutherland&#8217;s proficiency lies in strategic and tactical AI deployment, delivering remarkable KPI enhancements like a 21% reduction in Average Handle Times, a 44% increase in conversion, and an improved CX and EX by 10-15%.<\/p>\n","protected":false},"author":20,"featured_media":55401,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"_trash_the_other_posts":false,"editor_notices":[],"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[49],"tax_service":[11],"tax_industry":[8],"class_list":{"0":"post-31655","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-solution-overview","8":"tax_service-digital-cx","9":"tax_industry-communications-media-entertainment","10":"insight-type-solution-overview","11":"insight-service-digital-cx","12":"insight-industry-communications-media-entertainment"},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.6 (Yoast SEO v26.7) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>CXM Services Provide Omnichannel Customer Experience - Sutherland<\/title>\n<meta name=\"description\" content=\"Incorporating AI into CXM allows brands to boost effectiveness and efficiency across customer journeys. Download our solution overview.\" \/>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Achieve true omnichannel customer experience with Sutherland\u2019s AI-powered CXM solutions\" \/>\n<meta property=\"og:description\" content=\"Incorporating AI into CXM allows brands to boost effectiveness and efficiency across customer journeys, as well as enable insights to drive better outcomes, and revolutionize your Customer Experience. 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