{"id":8392,"date":"2021-05-04T00:00:00","date_gmt":"2021-05-04T00:00:00","guid":{"rendered":"https:\/\/www.sutherlandglobal.com\/insights\/uncategorized\/5-steps-to-better-dispute-management-in-financial-services"},"modified":"2024-06-26T21:14:58","modified_gmt":"2024-06-27T05:14:58","slug":"5-steps-to-better-dispute-management-in-financial-services","status":"publish","type":"post","link":"https:\/\/www.sutherlandglobal.com\/ar\/insights\/blog\/5-steps-to-better-dispute-management-in-financial-services","title":{"rendered":"5 Steps to Better Dispute Management in Financial Services"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"<p>Every dispute is a source of customer friction. There&#8217;s been a significant rise in the volume of disputes across financial services with the growth of digital transactions. Disputes cost financial institutions a lot of money. While the customer churn due to a dispute impacts the topline, the related processing and new customer acquisition costs impact the bottom line. Here are five things banks and financial institutions can do to improve the dispute management process.<\/p>\n","protected":false},"author":21,"featured_media":12208,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"_trash_the_other_posts":false,"editor_notices":[],"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[4],"tax_service":[13],"tax_industry":[3],"class_list":{"0":"post-8392","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-blog","8":"tax_service-digital-operations","9":"tax_industry-banking-and-financial-services","10":"insight-type-blog","11":"insight-service-digital-operations","12":"insight-industry-banking-and-financial-services"},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.6 (Yoast SEO v26.7) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>5 Steps to Better Dispute Management in Financial Services - Sutherland<\/title>\n<meta name=\"description\" content=\"Here are five things banks and financial institutions can do to improve the dispute management process.\" \/>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"5 Steps to Better Dispute Management in Financial Services\" \/>\n<meta property=\"og:description\" content=\"Every dispute is a source of customer friction. There\u2019s been a significant rise in the volume of disputes across financial services with the growth of digital transactions. Disputes cost financial institutions a lot of money. While the customer churn due to a dispute impacts the topline, the related processing and new customer acquisition costs impact the bottom line. Here are five things banks and financial institutions can do to improve the dispute management process.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.sutherlandglobal.com\/ar\/insights\/blog\/5-steps-to-better-dispute-management-in-financial-services\" \/>\n<meta property=\"og:site_name\" content=\"Sutherland - Arabic (AR)\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/Sutherland-Global-388462191504598\/\" \/>\n<meta property=\"article:published_time\" content=\"2021-05-04T00:00:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-06-27T05:14:58+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/2023\/09\/banking-dispute-blog-open-graph_1200x628.jpg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:title\" content=\"5 Steps to Better Dispute Management in Financial Services\" \/>\n<meta name=\"twitter:description\" content=\"Every dispute is a source of customer friction. There\u2019s been a significant rise in the volume of disputes across financial services with the growth of digital transactions. Disputes cost financial institutions a lot of money. While the customer churn due to a dispute impacts the topline, the related processing and new customer acquisition costs impact the bottom line. Here are five things banks and financial institutions can do to improve the dispute management process.\" \/>\n<meta name=\"twitter:image\" content=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/2023\/09\/banking-dispute-blog-open-graph_1200x628.jpg\" \/>\n<meta name=\"twitter:creator\" content=\"@SutherlandCorp\" \/>\n<meta name=\"twitter:site\" content=\"@SutherlandCorp\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.sutherlandglobal.com\/ar\/insights\/blog\/5-steps-to-better-dispute-management-in-financial-services#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.sutherlandglobal.com\/ar\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"5 Steps to Better Dispute Management in Financial Services\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.sutherlandglobal.com\/ar\/#website\",\"url\":\"https:\/\/www.sutherlandglobal.com\/ar\/\",\"name\":\"Sutherland\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/www.sutherlandglobal.com\/ar\/#organization\"},\"alternateName\":\"Sutherland Global Services\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.sutherlandglobal.com\/ar\/search?query={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"5 Steps to Better Dispute Management in Financial Services - Sutherland","description":"Here are five things banks and financial institutions can do to improve the dispute management process.","robots":{"index":"noindex","follow":"follow"},"og_locale":"en_US","og_type":"article","og_title":"5 Steps to Better Dispute Management in Financial Services","og_description":"Every dispute is a source of customer friction. 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