{"id":8437,"date":"2021-05-27T00:00:00","date_gmt":"2021-05-27T00:00:00","guid":{"rendered":"https:\/\/www.sutherlandglobal.com\/insights\/uncategorized\/convert-disputing-customers-into-brand-advocates"},"modified":"2024-06-26T21:19:51","modified_gmt":"2024-06-27T05:19:51","slug":"convert-disputing-customers-into-brand-advocates","status":"publish","type":"post","link":"https:\/\/www.sutherlandglobal.com\/ar\/insights\/blog\/convert-disputing-customers-into-brand-advocates","title":{"rendered":"Convert Disputing Customers into Brand Advocates"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"

Customer retention is critical to success. It can result in higher revenue per customer through cross-sell and up-sell. The economics of new customer acquisition show that retention improves the cost-to-income ratio. As a result, banks and financial institutions increasingly look to dispute management as an opportunity to strengthen customer relationships. Dispute processing directly impacts customer retention, growth, costs, and brand perception.<\/p>\n","protected":false},"author":21,"featured_media":12203,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"_trash_the_other_posts":false,"editor_notices":[],"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[4],"tax_service":[13],"tax_industry":[3],"class_list":{"0":"post-8437","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-blog","8":"tax_service-digital-operations","9":"tax_industry-banking-and-financial-services","10":"insight-type-blog","11":"insight-service-digital-operations","12":"insight-industry-banking-and-financial-services"},"yoast_head":"\nConvert Disputing Customers into Brand Advocates - Sutherland<\/title>\n<meta name=\"description\" content=\"Customer retention is critical to success. It can result in higher revenue per customer through cross-sell and up-sell. Here are 5 components of 'zero' touch dispute management in financial services.\" \/>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Convert Disputing Customers into Brand Advocates\" \/>\n<meta property=\"og:description\" content=\"Customer retention is critical to success. It can result in higher revenue per customer through cross-sell and up-sell. The economics of new customer acquisition show that retention improves the cost-to-income ratio. As a result, banks and financial institutions increasingly look to dispute management as an opportunity to strengthen customer relationships. Dispute processing directly impacts customer retention, growth, costs, and brand perception.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.sutherlandglobal.com\/ar\/insights\/blog\/convert-disputing-customers-into-brand-advocates\" \/>\n<meta property=\"og:site_name\" content=\"Sutherland - Arabic (AR)\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/Sutherland-Global-388462191504598\/\" \/>\n<meta property=\"article:published_time\" content=\"2021-05-27T00:00:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-06-27T05:19:51+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/banking-dispute-mgt-blog2-og_1200x628.jpg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:title\" content=\"Convert Disputing Customers into Brand Advocates\" \/>\n<meta name=\"twitter:description\" content=\"Customer retention is critical to success. It can result in higher revenue per customer through cross-sell and up-sell. The economics of new customer acquisition show that retention improves the cost-to-income ratio. As a result, banks and financial institutions increasingly look to dispute management as an opportunity to strengthen customer relationships. 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