{"id":9172,"date":"2021-06-15T00:00:00","date_gmt":"2021-06-15T00:00:00","guid":{"rendered":"https:\/\/www.sutherlandglobal.com\/insights\/uncategorized\/are-you-getting-as-much-out-of-salesforce-in-your-contact-center-as-you-should-be"},"modified":"2025-01-30T09:11:32","modified_gmt":"2025-01-30T17:11:32","slug":"are-you-getting-as-much-out-of-salesforce-in-your-contact-center-as-you-should-be","status":"publish","type":"post","link":"https:\/\/www.sutherlandglobal.com\/ar\/insights\/blog\/are-you-getting-as-much-out-of-salesforce-in-your-contact-center-as-you-should-be","title":{"rendered":"Are You Getting as Much Out of Salesforce in Your Contact Center as You Should Be?"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"

Your rationale for choosing Salesforce was simple: Salesforce, by far, is the leading CRM in the world. And Salesforce Service Cloud has the potential to totally transform customer experience by automating processes, streamlining workflows, and supporting customer service agents. 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