{"id":9381,"date":"2021-02-21T00:00:00","date_gmt":"2021-02-21T00:00:00","guid":{"rendered":"https:\/\/www.sutherlandglobal.com\/insights\/uncategorized\/top-5-support-factors-influencing-the-purchase-and-adoption-of-connected-consumer-devices"},"modified":"2025-01-30T09:21:08","modified_gmt":"2025-01-30T17:21:08","slug":"top-5-support-factors-influencing-the-purchase-and-adoption-of-connected-consumer-devices","status":"publish","type":"post","link":"https:\/\/www.sutherlandglobal.com\/ar\/insights\/blog\/top-5-support-factors-influencing-the-purchase-and-adoption-of-connected-consumer-devices","title":{"rendered":"Top 5 Support Factors Influencing the Purchase and Adoption of Connected Consumer Devices"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"<p>Over the past 10 years, the technology landscape in US homes has evolved significantly. The proliferation of connected consumer devices inside the home means old customer support models need to be reconsidered. 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