{"id":9916,"date":"2021-08-09T00:00:00","date_gmt":"2021-08-09T00:00:00","guid":{"rendered":"https:\/\/www.sutherlandglobal.com\/insights\/uncategorized\/are-you-a-customer-success-leader-or-laggard"},"modified":"2024-09-01T20:06:17","modified_gmt":"2024-09-02T04:06:17","slug":"are-you-a-customer-success-leader-or-laggard","status":"publish","type":"post","link":"https:\/\/www.sutherlandglobal.com\/ar\/insights\/infographic\/are-you-a-customer-success-leader-or-laggard","title":{"rendered":"Are You a Customer Success Leader Or Laggard?"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"

Many today are subscribing to the use of goods and services rather than purchasing them outright. These subscription relationships are proving economically beneficial, convenient to consumer, and typically easy to exit. 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