{"id":20304,"date":"2023-11-30T13:27:18","date_gmt":"2023-11-30T13:27:18","guid":{"rendered":"https:\/\/www.sutherlandglobal.com\/?page_id=20304"},"modified":"2025-04-03T00:50:11","modified_gmt":"2025-04-03T08:50:11","slug":"hr-operations","status":"publish","type":"page","link":"https:\/\/www.sutherlandglobal.com\/de\/services\/digital-operations\/hr-operations","title":{"rendered":"HR Operations"},"content":{"rendered":"\n<div class=\"wp-block-sutherland-home-media-banner home-media-banner  home-media-banner-animation textAlign-left\"><style type=\"text\/css\">@media only screen and (min-width: 1140px) {header.sutherland-header .sutherland-menu ul.menu>li>a{color: #fff;};}}<\/style><div class=\"home-media-banner__background-image\" style=\"background-image:url(https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/HR_OPERATIONS-1920x550-1.jpg);background-color:#26235D\"><div class=\"home-media-banner__overlay\" style=\"background-color:#000;opacity:0.2\"><\/div><\/div><div class=\"home-media-banner__content-section\" style=\"text-align:left\"><button id=\"playButton\">Play Video<\/button><div class=\"home-media-banner__content-inner\"><p style=\"color:#FFFFFF\" class=\"subtitle\"><strong>HR OPERATIONS<\/strong><\/p><h1 style=\"color:#FFF\"><span class=\"title-text second\"><strong>Elevate Employee Experience Through Digital Innovation<\/strong><\/span><\/h1><\/div><\/div><div class=\"hero-donw-arrow\"><img loading=\"lazy\" decoding=\"async\" src=\"\/wp-content\/themes\/sutherland\/assets\/src\/images\/hero-down-arrow.svg\" width=\"31\" height=\"19\" role=\"button\" alt=\"Down Scroll\" title=\"Down Scroll\"\/><\/div><\/div>\n\n\n\n<div class=\"wp-block-sutherland-intro-block intro-block-sections\"><div class=\"intro-block-left\" style=\"background-image:linear-gradient(0deg, #EDEFEE 0%, #FFFFFF 100%)\"><h2 style=\"color:#2C3546\">Transforming HR Operations for a Digital Future<\/h2><\/div><div class=\"intro-block-right\">\n<p>As employee demographics and priorities shift, building a workforce environment that attracts, engages, and retains talent has never been more critical. We reimagine your HR operations to create efficiencies and curate an unmatched data-driven day-to-day experience. As a trusted partner in HR outsourcing, our HR digital transformation journey \u2013 from hire to retire \u2013 is a four-step, ongoing process that helps accelerate business growth by bringing an AI-powered harmonized digital approach, orchestrating machine and human talent.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Harmonization<\/strong>. Process standardization and optimization, increasing efficiency.<\/li>\n\n\n\n<li><strong>Digital Augmentation.&nbsp;<\/strong>Orchestrate between machine and human talent, enhancing employee experience.<\/li>\n\n\n\n<li><strong>Digital Insights.&nbsp;<\/strong>Leverage data insights for well-informed decisions, enhancing predictability.<\/li>\n\n\n\n<li><strong>Frictionless Intelligent Operations<\/strong>. Accelerate business growth and drive measurable outcomes.<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-sutherland-only-button sutherland-button\" id=\"button-bb6745d6-b2d3-4ea3-a747-3d279eba74cb\" style=\"text-align:left\"><a href=\"\/de\/contact-us\" class=\"btn-main btn-secondary\" target=\"_self\" rel=\"noopener\">Contact Us<\/a><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-sutherland-why-sutherland why-sutherland-main\" id=\"counter-1a5a6885-31a2-40fa-a02e-055c150c914b\"><div class=\"why-sutherland-twolayout\"><div class=\"why-sutherland-twolayout__inner-section\"><div class=\"why-sutherland-twolayout__counter-boxes\"><div class=\"why-sutherland-twolayout__counter-box\"><div class=\"why-sutherland-twolayout__counter-content\" style=\"text-align:left\"><div class=\"why-sutherland-twolayout__counter-title\"><span style=\"color:#2C3546\" class=\"counter_num start\">44<\/span><span style=\"color:#2C3546\" class=\"counter_sign\">%<\/span><\/div><p class=\"why-sutherland-twolayout__counter-description\" style=\"color:#2C3546\">Of employees say their organization\u2019s systems don\u2019t integrate well.<\/p><\/div><\/div><div class=\"why-sutherland-twolayout__counter-box\"><div class=\"why-sutherland-twolayout__counter-content\" style=\"text-align:left\"><div class=\"why-sutherland-twolayout__counter-title\"><span style=\"color:#2C3546\" class=\"counter_num start\">45<\/span><span style=\"color:#2C3546\" class=\"counter_sign\">%<\/span><\/div><p class=\"why-sutherland-twolayout__counter-description\" style=\"color:#2C3546\">Would abandon new processes if experience is poor.<\/p><\/div><\/div><div class=\"why-sutherland-twolayout__counter-box\"><div class=\"why-sutherland-twolayout__counter-content\" style=\"text-align:left\"><div class=\"why-sutherland-twolayout__counter-title\"><span style=\"color:#2C3546\" class=\"counter_num start\">58<\/span><span style=\"color:#2C3546\" class=\"counter_sign\">%<\/span><\/div><p class=\"why-sutherland-twolayout__counter-description\" style=\"color:#2C3546\">Expect digital solutions to be responsive and fast.<\/p><\/div><\/div><div class=\"why-sutherland-twolayout__counter-box\"><div class=\"why-sutherland-twolayout__counter-content\" style=\"text-align:left\"><div class=\"why-sutherland-twolayout__counter-title\"><span style=\"color:#2C3546\" class=\"counter_num start\">45<\/span><span style=\"color:#2C3546\" class=\"counter_sign\">%<\/span><\/div><p class=\"why-sutherland-twolayout__counter-description\" style=\"color:#2C3546\">Want minimum steps when using digital solutions.<\/p><\/div><\/div><\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-sutherland-accordion accordion-sections accordion-layout-1\"><div class=\"accordion-head-sections\" style=\"background-image:linear-gradient(140deg, rgb(29, 29, 71) 0%, rgb(33, 33, 82) 63%, rgb(172, 21, 76) 100%)\"><div class=\"accordion-cta-body\"><div class=\"accordion-cta-content\"><div class=\"accordion-cta-text\"><h2 style=\"color:#ffffff\">Our Solutions<\/h2><p style=\"color:#ffffff\">Creating personalized journeys to attract, engage, and retain talent while amplifying performance.<\/p><\/div><div class=\"accordion-cta-button\"><\/div><\/div><\/div><\/div><div class=\"accordion-inners\">\n<div class=\"wp-block-sutherland-accordion-inner accordion-inner-sections\"><p class=\"accordion-header\">Recruitment and Onboarding<\/p><div class=\"accordion-content\" style=\"display:none\">\n<p>Navigate the competitive talent landscape with our comprehensive recruitment and onboarding solutions. Access a pool of exceptional talent with our AI-powered talent acquisition solutions.<\/p>\n\n\n\n<div id=\"list-8adf95d8-38d9-4667-ab55-0adbf8452285\" class=\"wp-block-sutherland-list-block list\"><h5><\/h5><ul class=\"listul\"><li><span class=\"list--item\">Improved time-to-fill, contributing to increased productivity, reduced disruption, and faster response to business needs<\/span><\/li><li><span class=\"list--item\">AI-powered enhanced candidate experience right from screening through onboarding, optimizing cost per hire and enhancing candidate experience<\/span><\/li><li><span class=\"list--item\">Leverage analytical insights and sentiment analyzer for enhanced employee satisfaction and engagement<\/span><\/li><li><span class=\"list--item\">Strong talent pipeline supporting the organization\u2019s ability to respond to evolving business needs<\/span><\/li><li><span class=\"list--item\">Accurate staffing demand forecasts with predictive analytics<\/span><\/li><\/ul><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-sutherland-accordion-inner accordion-inner-sections\"><p class=\"accordion-header\">Performance Management<\/p><div class=\"accordion-content\" style=\"display:none\">\n<p>Drive excellence with our performance management solutions. From goal setting to continuous feedback, our systems are designed to enhance employee performance and align individual goals with organizational objectives.<\/p>\n\n\n\n<div id=\"list-081fb1d5-f36a-41dd-99cd-d721a3a22cf7\" class=\"wp-block-sutherland-list-block list\"><h5><\/h5><ul class=\"listul\"><li><span class=\"list--item\">Tailored goal-setting and development programs drive employee performance and higher productivity<\/span><\/li><li><span class=\"list--item\">Holistic employee engagement and retention programs<\/span><\/li><li><span class=\"list--item\">Improved talent retention rates and reduced cost of turnover<\/span><\/li><li><span class=\"list--item\">Increased Employee Net Promoter Score (eNPS), enhancing employer brand to attract top talent<\/span><\/li><\/ul><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-sutherland-accordion-inner accordion-inner-sections\"><p class=\"accordion-header\">Employee Data Management<\/p><div class=\"accordion-content\" style=\"display:none\">\n<p>Empower your employees with self-service portals for easy access to their personal information, pay stubs, and benefits. Our user-friendly interfaces enhance employee satisfaction and reduce the administrative burden on HR departments.<\/p>\n\n\n\n<div id=\"list-6a816815-3d36-4e58-bde8-d7d50e0152b4\" class=\"wp-block-sutherland-list-block list\"><h5><\/h5><ul class=\"listul\"><li><span class=\"list--item\">Touchless operations for HR functions like employee data management, mass loads, global mobility, employment verification, leave of absence, and exit processing<\/span><\/li><li><span class=\"list--item\">Benefits and absence activities built around the employee experience<\/span><\/li><li><span class=\"list--item\">High adoption of AI-driven Employee Self-Service (ESS) and Manager Self-Service (MSS), driving down cost to serve<\/span><\/li><li><span class=\"list--item\">Digitized controls, enhancing overall timeliness and accurate payments to employees<\/span><\/li><li><span class=\"list--item\">Data-driven decision-making, enabling better workforce planning and human capital insights<\/span><\/li><\/ul><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-sutherland-accordion-inner accordion-inner-sections\"><p class=\"accordion-header\">Learning and Development<\/p><div class=\"accordion-content\" style=\"display:none\">\n<p>Foster a culture of continuous learning with our tailored learning and development programs. Our solutions support the growth and skill development of your workforce, ensuring they stay ahead in a rapidly evolving business environment.<\/p>\n\n\n\n<div id=\"list-3e7e6770-0e78-462a-bfce-2b36aa9dd5aa\" class=\"wp-block-sutherland-list-block list\"><h5><\/h5><ul class=\"listul\"><li><span class=\"list--item\">Bespoke platform content development and learning support<\/span><\/li><li><span class=\"list--item\">Customized learning and development tools with ongoing support<\/span><\/li><li><span class=\"list--item\">Empower talent with self-training bots<\/span><\/li><\/ul><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-sutherland-column-image-text\"><div class=\"our-differentiators-colums\" style=\"background:linear-gradient(0deg,rgb(239,237,238) 0%,rgba(245,211,39,0) 100%)\"><div class=\"our-differentiators-colum left\" style=\"background:linear-gradient(121deg, rgba(224, 141, 57, 0.36) 0%, rgba(255, 255, 255, 0.36) 31%, rgba(255, 255, 255, 0.36) 64%, rgba(224, 141, 57, 0.36) 100%)\"><h2 style=\"color:#2C3546;text-align:left\">Unlocking Digital Performance<\/h2><div class=\"our-differentiators-img\"><\/div><\/div><div class=\"our-differentiators-colum right\" style=\"text-align:left\"><div class=\"inner-mid-col-text-section\"><div class=\"accordian-text-section\"><div class=\"accordian-text-title\"><p class=\"title\" style=\"color:#2C3546\"><strong>Trusted Partner to Global Brands<\/strong><\/p><\/div><div class=\"accordian-text-descriptions\"><p class=\"description\" style=\"color:#2C3546\">85+ BPaaS clients in 8 industries. World-class NPS score of 78. We are trusted transformation partners to iconic brands worldwide.\u00a0\u00a0<\/p><\/div><\/div><div class=\"accordian-text-section\"><div class=\"accordian-text-title\"><p class=\"title\" style=\"color:#2C3546\"><strong>Outcome-Based Partnership Model<\/strong><\/p><\/div><div class=\"accordian-text-descriptions\"><p class=\"description\" style=\"color:#2C3546\">40%+ outcome-based contracts. With our industry-leading shared success partnership model,<strong> <\/strong>we win when you win.\u00a0<\/p><\/div><\/div><div class=\"accordian-text-section\"><div class=\"accordian-text-title\"><p class=\"title\" style=\"color:#2C3546\"><strong>Industry-Leading HR Expertise<\/strong><\/p><\/div><div class=\"accordian-text-descriptions\"><p class=\"description\" style=\"color:#2C3546\">10K+ professionals\/digital experts, supporting 20+ languages. Benefit from strong global expertise in HR operations and best practices.\u00a0<\/p><\/div><\/div><div class=\"accordian-text-section\"><div class=\"accordian-text-title\"><p class=\"title\" style=\"color:#2C3546\"><strong>Industry-Leading Innovation<\/strong><\/p><\/div><div class=\"accordian-text-descriptions\"><p class=\"description\" style=\"color:#2C3546\">With 200+ unique inventions under several patents across AI and other emerging technologies, we have developed and deployed over 20 proprietary platforms in this space.\u00a0<\/p><\/div><\/div><\/div><\/div><\/div><\/div>\n\n\n\t\t\t\t<div id=\"insight_slider-1\" class=\"wp-block-sutherland-insights-block overlap-prev-block insights-block-layout-3\" style=\"background-color:#FFFFFF;\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"insights-block-type-3\">\n\t\t\t\t\t\t\t\t<style>\n\t\t\t\t\t\t\t\t#insight_slider-1 .insight-slider__inner .insights__title-section .insights-block__arrows button{border-color:#26235d 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class=\"insight-slider__content\">\n\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"540\" height=\"231\" src=\"https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/2000x857-thumbnail.jpg?w=540\" class=\"attachment-540x size-540x\" alt=\"Give Your Back-Office the Attention It Deserves\" title=\"Give Your Back-Office the Attention It Deserves\" srcset=\"https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/2000x857-thumbnail.jpg 2000w, https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/2000x857-thumbnail.jpg?resize=300,129 300w, https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/2000x857-thumbnail.jpg?resize=768,329 768w, https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/2000x857-thumbnail.jpg?resize=1024,439 1024w, https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/2000x857-thumbnail.jpg?resize=1536,658 1536w\" sizes=\"auto, (max-width: 540px) 100vw, 540px\" \/>\t\t\t\t\t<div class=\"insight-slider__overlay\" style=\"background-color: rgba(0, 0, 0, 0.4)\"><\/div>\n\t\t\t\t\t<a  tabindex=\"-1\" href=\"https:\/\/www.sutherlandglobal.com\/de\/insights\/video\/give-your-back-office-the-attention-it-deserves\" class=\"insight-item-link\"><span class=\"screen-reader-text\">Give Your Back-Office the Attention It Deserves<\/span><\/a>\n\t\t\t\t\t<div class=\"insight-slider__content-inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"drawer-text\" style=\"color:#FFFFFF;\">Video<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"insight-slider__details\">\n\t\t\t\t\t\t\t<a  tabindex=\"-1\" href=\"https:\/\/www.sutherlandglobal.com\/de\/insights\/video\/give-your-back-office-the-attention-it-deserves\" class=\"insight-block-title\" style=\"color:#FFFFFF;\">\n\t\t\t\t\t\t\t\tGive Your Back-Office the Attention It Deserves \n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"btn-main btn-white-arrow\">\n\t\t\t\t\t\t\t\t<a  tabindex=\"-1\" href=\"https:\/\/www.sutherlandglobal.com\/de\/insights\/video\/give-your-back-office-the-attention-it-deserves\" aria-label=\"Give Your Back-Office the Attention It Deserves\">Read More<span class=\"screen-reader-text\">Read More &#8211; Give Your Back-Office the Attention It Deserves<\/span><\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div> \n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<div class=\"insight-slider__slide\">\n\t\t\t\t<div class=\"insight-slider__content\">\n\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"540\" height=\"149\" src=\"https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/copy-of-header-image-2000x550-2.jpg?w=540\" class=\"attachment-540x size-540x\" alt=\"Transform the Back-Office With Front-Office CX Sensibility\" title=\"Transform the Back-Office With Front-Office CX Sensibility\" 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