{"id":2376,"date":"2023-07-20T02:14:21","date_gmt":"2023-07-20T02:14:21","guid":{"rendered":"https:\/\/www.sutherlandglobal.com\/industries\/travel-and-hospitality\/cargo-and-logistics-2\/"},"modified":"2025-03-27T03:34:52","modified_gmt":"2025-03-27T11:34:52","slug":"hospitality","status":"publish","type":"page","link":"https:\/\/www.sutherlandglobal.com\/de\/industries\/travel-and-hospitality\/hospitality","title":{"rendered":"Gastgewerbe"},"content":{"rendered":"\n<div class=\"wp-block-sutherland-home-media-banner home-media-banner  home-media-banner-animation textAlign-left\"><style type=\"text\/css\">@media only screen and (min-width: 1140px) {header.sutherland-header .sutherland-menu ul.menu>li>a{color: #fff;};}}<\/style><div class=\"home-media-banner__background-image\" style=\"background-image:url(https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/Hospitality-1920x550-1.jpg);background-color:#26235D\"><div class=\"home-media-banner__overlay\" style=\"background-color:#000;opacity:0.2\"><\/div><\/div><div class=\"home-media-banner__content-section\" style=\"text-align:left\"><button id=\"playButton\">Play Video<\/button><div class=\"home-media-banner__content-inner\"><p style=\"color:#FFFFFF\" class=\"subtitle\">Gastgewerbe<\/p><h1 style=\"color:#FFF\"><span class=\"title-text second\"><strong>Verbesserung der G\u00e4steerfahrung durch die Nutzung von hyperpersonalisierter CX und digitalen Business Services<\/strong><\/span><\/h1><div class=\"banner-subtext\"><p style=\"color:#FFF\"><\/p><\/div><\/div><\/div><div class=\"hero-donw-arrow\"><img loading=\"lazy\" decoding=\"async\" src=\"\/wp-content\/themes\/sutherland\/assets\/src\/images\/hero-down-arrow.svg\" width=\"31\" height=\"19\" role=\"button\" alt=\"Down Scroll\" title=\"Down Scroll\"\/><\/div><\/div>\n\n\n\n<div class=\"wp-block-sutherland-intro-block intro-block-sections\"><div class=\"intro-block-left\" style=\"background-image:linear-gradient(0deg, #EDEFEE 0%, #FFFFFF 100%)\"><h2 style=\"color:#2C3546\">Neugestaltung von G\u00e4steerfahrungen mit Hyperpersonalisierung<\/h2><\/div><div class=\"intro-block-right\">\n<p>Das Gastgewerbe durchl\u00e4uft eine tiefgreifende digitale Transformation. Die Einf\u00fchrung von KI-gest\u00fctzten Self-Service-Buchungsoptionen, mobilen Apps, virtuellen Concierge-Diensten und IoT-Ger\u00e4ten ver\u00e4ndert die Art und Weise, wie G\u00e4ste mit Gastbetrieben in Kontakt treten. Mit dem Schwerpunkt auf Hyperpersonalisierung in jeder Phase sind Unternehmen bestrebt, menschliche Interaktionen nahtlos mit Technologie zu verbinden, um die G\u00e4steerfahrung zu revolutionieren.<\/p>\n\n\n\n<p>Sutherland hilft Ihrem Unternehmen bei Folgendem:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Schaffen Sie eine hyperpersonalisierte G\u00e4steerfahrung, und bleiben Sie mit neuartigen CX-Services, die auf Advanced Analytics, Automatisierung und ma\u00dfgeschneiderten digitalen L\u00f6sungen basieren, f\u00fchrend in der digitalen Bereitstellung.<\/li>\n\n\n\n<li>Verbessern Sie die G\u00e4steerfahrung, die Personalisierung, die Kostenoptimierung und die Skalierbarkeit mit einem Digital-First-Ansatz, der kundenorientiertes Design, datengest\u00fctzte Kundeneinblicke, digitales Enablement und Omnichannel-Funktionen kombiniert.<\/li>\n\n\n\n<li>Verbessern Sie die Effizienz Ihrer Gesch\u00e4ftsfunktionen (Finanzen, Beschaffung, Personalwesen) mit einer Kombination aus <a href=\"https:\/\/www.sutherlandglobal.com\/de\/products-x-platforms\/sutherland-robility\" target=\"_blank\" rel=\"noreferrer noopener\">Sutherland Robility\u00ae<\/a>, unserer branchenf\u00fchrenden Automatisierungsplattform, und anderen propriet\u00e4ren Plattformen, um h\u00f6here Ums\u00e4tze, optimierte Kosten und einen h\u00f6heren Marktanteil zu erzielen.<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-sutherland-only-button sutherland-button\" id=\"button-c7e647e5-1b89-47e6-9953-9eafbbf1723e\" style=\"text-align:left\"><a href=\"\/de\/contact-us\" class=\"btn-main btn-secondary\" target=\"_self\" rel=\"noopener\">Kontakt <\/a><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-sutherland-why-sutherland why-sutherland-main\" id=\"counter-3ba9d481-ae05-4e0b-a794-2844e5789752\"><div class=\"why-sutherland-twolayout\"><div class=\"why-sutherland-twolayout__inner-section\"><div class=\"why-sutherland-twolayout__counter-boxes\"><div class=\"why-sutherland-twolayout__counter-box\"><div class=\"why-sutherland-twolayout__counter-content\" style=\"text-align:left\"><div class=\"why-sutherland-twolayout__counter-title\"><span style=\"color:#2C3546\" class=\"counter_num start\">KI-gest\u00fctzte<\/span><\/div><p class=\"why-sutherland-twolayout__counter-description\" style=\"color:#2C3546\">Chatbots werden bis 2030 allgegenw\u00e4rtig im Kundenservice von Hotels sein.<\/p><\/div><\/div><div class=\"why-sutherland-twolayout__counter-box\"><div class=\"why-sutherland-twolayout__counter-content\" style=\"text-align:left\"><div class=\"why-sutherland-twolayout__counter-title\"><span style=\"color:#2C3546\" class=\"counter_num start\">60<\/span><span style=\"color:#2C3546\" class=\"counter_sign\">%<\/span><\/div><p class=\"why-sutherland-twolayout__counter-description\" style=\"color:#2C3546\">der Hotelbuchungen werden bis 2026 online abgeschlossen.<\/p><\/div><\/div><div class=\"why-sutherland-twolayout__counter-box\"><div class=\"why-sutherland-twolayout__counter-content\" style=\"text-align:left\"><div class=\"why-sutherland-twolayout__counter-title\"><span style=\"color:#2C3546\" class=\"counter_num start\">90<\/span><span style=\"color:#2C3546\" class=\"counter_sign\">%<\/span><\/div><p class=\"why-sutherland-twolayout__counter-description\" style=\"color:#2C3546\">der G\u00e4steinteraktionen werden bis 2030 \u00fcber die mobilen Apps des Hotels stattfinden.\u00a0<\/p><\/div><\/div><\/div><\/div><\/div><\/div>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n\n\n<div class=\"wp-block-sutherland-accordion accordion-sections accordion-layout-1\"><div class=\"accordion-head-sections\" style=\"background-image:linear-gradient(140deg, rgb(29, 29, 71) 0%, rgb(33, 33, 82) 63%, rgb(172, 21, 76) 100%)\"><h2 style=\"color:#ffffff\">Unsere L\u00f6sungen<\/h2><p style=\"color:#ffffff\">Transformation des Gastgewerbes, um mit neuartigen digitalen L\u00f6sungen eine verbesserte Produktivit\u00e4t, Effizienz und Kundenerfahrung zu bieten.<\/p><\/div><div class=\"accordion-inners\">\n\n<div class=\"wp-block-sutherland-accordion-inner accordion-inner-sections\"><p class=\"accordion-header\"><strong>CX\/UX-Services\u00a0<\/strong><\/p><div class=\"accordion-content\">\n\n<p>Mit einem menschenorientierten, analytischen und digitalen Ansatz implementieren wir Best-in-Class-Erfahrungsmanagement-Services und schaffen hyperpersonalisierte und reibungslose G\u00e4steerfahrungen.<\/p>\n\n\n<div class=\"wp-block-sutherland-only-button sutherland-button\" id=\"button-ccf13308-b1b7-4787-99e9-31d6166930b2\" style=\"text-align:left\"><a href=\"https:\/\/www.sutherlandglobal.com\/de\/services\/digital-cx\" class=\"btn-main btn-arrow\" target=\"_self\" rel=\"noopener\">Mehr erfahren <\/a><\/div>\n\n<\/div><\/div>\n\n\n<div class=\"wp-block-sutherland-accordion-inner accordion-inner-sections\"><p class=\"accordion-header\">Content-Strategie<\/p><div class=\"accordion-content\">\n\n<p>Nutzen Sie eine zukunftsf\u00e4hige Content-Strategie, die den G\u00e4sten einen schnellen Zugriff auf relevante Informationen in Echtzeit bietet.<\/p>\n\n\n<div class=\"wp-block-sutherland-only-button sutherland-button\" id=\"button-b04b8541-2788-45ac-90a8-3760d109757c\" style=\"text-align:left\"><a href=\"https:\/\/www.sutherlandglobal.com\/de\/services\/digital-operations\/content-services\" class=\"btn-main btn-arrow\" target=\"_self\" rel=\"noopener\">Mehr erfahren <\/a><\/div>\n\n<\/div><\/div>\n\n\n<div class=\"wp-block-sutherland-accordion-inner accordion-inner-sections\"><p class=\"accordion-header\"><strong>Digitale Engineering-Services (DES)<\/strong>\u00a0<\/p><div class=\"accordion-content\">\n\n<p>Wir implementieren Ihre digitale Strategie rund um Cloud, Mobilit\u00e4t und KI f\u00fcr Ihre zuk\u00fcnftigen Kunden.&nbsp;<\/p>\n\n\n<div class=\"wp-block-sutherland-only-button sutherland-button\" id=\"button-e64d7fa3-2c47-4c1a-ad04-b40913c1e228\" style=\"text-align:left\"><a href=\"https:\/\/www.sutherlandglobal.com\/de\/services\/digital-engineering\" class=\"btn-main btn-arrow\" target=\"_self\" rel=\"noopener\">Mehr erfahren <\/a><\/div>\n\n<\/div><\/div>\n\n\n<div class=\"wp-block-sutherland-accordion-inner accordion-inner-sections\"><p class=\"accordion-header\">Analytics<\/p><div class=\"accordion-content\">\n\n<p>Deep Learning, KI\/ML und fortschrittliche L\u00f6sungen, die die CX verbessern und eine gr\u00f6\u00dfere Personalisierung erm\u00f6glichen.&nbsp;<\/p>\n\n\n<div class=\"wp-block-sutherland-only-button sutherland-button\" id=\"button-8074ff13-9931-4426-96bf-48afeba86392\" style=\"text-align:left\"><a href=\"https:\/\/www.sutherlandglobal.com\/de\/services\/connected-intelligence\/data-and-analytics\" class=\"btn-main btn-arrow\" target=\"_self\" rel=\"noopener\">Mehr erfahren <\/a><\/div>\n\n<\/div><\/div>\n\n\n<div class=\"wp-block-sutherland-accordion-inner accordion-inner-sections\"><p class=\"accordion-header\"><strong>Automatisierung<\/strong>\u00a0<\/p><div class=\"accordion-content\">\n\n<p>Nutzen Sie Prozessautomatisierung, Sprachassistenten und Chatbots, die zu Effizienzsteigerungen und Kostensenkungen beitragen.&nbsp;<\/p>\n\n\n<div class=\"wp-block-sutherland-only-button sutherland-button\" id=\"button-0b1835c2-40d2-49df-84c3-6d1d90b61c47\" style=\"text-align:left\"><a href=\"https:\/\/www.sutherlandglobal.com\/de\/services\/intelligent-automation\" class=\"btn-main btn-arrow\" target=\"_self\" rel=\"noopener\">Mehr erfahren <\/a><\/div>\n\n<\/div><\/div>\n\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-sutherland-combine-block responsive-padding\"><div class=\"sutherland-combine-main sutherland-combine-layout-style-1\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading\" id=\"h-beschleunigung-der-transformation-mit-end-to-end-losungen-fur-digital-engineering\">Beschleunigung der Transformation mit End-to-End-L\u00f6sungen f\u00fcr Digital Engineering<\/h2>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns addtional-padding is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" height=\"670\" width=\"1024\" src=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/icon-GREY-01_284930.png?w=1024\" alt=\"icon\" class=\"wp-image-43997\" style=\"width:60px\" srcset=\"https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/icon-GREY-01_284930.png 1250w, https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/icon-GREY-01_284930.png?resize=300,196 300w, https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/icon-GREY-01_284930.png?resize=768,503 768w, https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/icon-GREY-01_284930.png?resize=1024,670 1024w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-strategy-blueprint-definieren\">Strategy-Blueprint definieren<\/h4>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Verbessern Sie das Gesch\u00e4ft mit fundiertem Branchen- und Technologie-Know-how.&nbsp;<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" height=\"670\" width=\"1024\" src=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/icon-GREY-02_650ae1.png?w=1024\" alt=\"Icon\" class=\"wp-image-43996\" style=\"width:60px\" srcset=\"https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/icon-GREY-02_650ae1.png 1250w, https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/icon-GREY-02_650ae1.png?resize=300,196 300w, https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/icon-GREY-02_650ae1.png?resize=768,503 768w, https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/icon-GREY-02_650ae1.png?resize=1024,670 1024w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-neu-konzipierte-erfahrungen-designen\">Neu konzipierte Erfahrungen designen<\/h4>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Schaffen Sie mit einer facettenreichen Weltsicht \u00fcberlegene Erfahrungen.&nbsp;<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" height=\"670\" width=\"1024\" src=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/icon-GREY-03_f7a563.png?w=1024\" alt=\"Icon\" class=\"wp-image-43995\" style=\"width:60px\" srcset=\"https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/icon-GREY-03_f7a563.png 1250w, https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/icon-GREY-03_f7a563.png?resize=300,196 300w, https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/icon-GREY-03_f7a563.png?resize=768,503 768w, https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/icon-GREY-03_f7a563.png?resize=1024,670 1024w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-massgeschneiderte-losungen-entwickeln\">Ma\u00dfgeschneiderte L\u00f6sungen entwickeln<\/h4>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Erstellen Sie disruptive nutzerdefinierte Technologie- und Datenplattformen, um Erkenntnisse zu gewinnen.&nbsp;<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" height=\"670\" width=\"1024\" src=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/icon-GREY-04_1a3c6f.png?w=1024\" alt=\"Icon\" class=\"wp-image-43994\" style=\"width:60px\" srcset=\"https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/icon-GREY-04_1a3c6f.png 1250w, https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/icon-GREY-04_1a3c6f.png?resize=300,196 300w, https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/icon-GREY-04_1a3c6f.png?resize=768,503 768w, https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/icon-GREY-04_1a3c6f.png?resize=1024,670 1024w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-marktfuhrende-technologien-einsetzen\">Marktf\u00fchrende Technologien einsetzen<\/h4>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Stellen Sie ma\u00dfgeschneiderte Technologiel\u00f6sungen schnell bereit, um sie zu nutzen.&nbsp;<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" height=\"670\" width=\"1024\" src=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/icon-GREY-05_cb9650.png?w=1024\" alt=\"Icon\" class=\"wp-image-43993\" style=\"width:60px\" srcset=\"https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/icon-GREY-05_cb9650.png 1250w, https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/icon-GREY-05_cb9650.png?resize=300,196 300w, https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/icon-GREY-05_cb9650.png?resize=768,503 768w, https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/icon-GREY-05_cb9650.png?resize=1024,670 1024w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-innovationen-im-grossen-massstab-fordern\">Innovationen im gro\u00dfen Ma\u00dfstab f\u00f6rdern<\/h4>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Verwalten und optimieren Sie Unternehmenssysteme und -anwendungen in gro\u00dfem Ma\u00dfstab.&nbsp;<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-sutherland-only-button sutherland-button\" id=\"button-cb4e7be5-3db7-4e59-a8b5-eeb56882bb19\" style=\"text-align:left\"><a href=\"\/de\/services\/digital-engineering\" class=\"btn-main btn-red-arrow\" target=\"_self\" rel=\"noopener\">Mehr erfahren <\/a><\/div>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-sutherland-column-image-text\"><div class=\"our-differentiators-colums\" style=\"background:linear-gradient(135deg,rgb(239,237,238) 0%,rgba(245,211,39,0) 100%)\"><div class=\"our-differentiators-colum left\" style=\"background:linear-gradient(121deg, rgba(224, 141, 57, 0.36) 0%, rgba(255, 255, 255, 0.36) 31%, rgba(255, 255, 255, 0.36) 64%, rgba(224, 141, 57, 0.36) 100%)\"><h2 style=\"color:#2C3546;text-align:left\">Freisetzung digitaler Leistung\u00a0<\/h2><div class=\"our-differentiators-img\"><\/div><\/div><div class=\"our-differentiators-colum right\" style=\"text-align:left\"><div class=\"inner-mid-col-text-section\"><div class=\"accordian-text-section\"><div class=\"accordian-text-title\"><p class=\"title\" style=\"color:#2C3546\"><strong><strong>Vertrauensw\u00fcrdiger Partner globaler Marken<\/strong>\u00a0<\/strong><\/p><\/div><div class=\"accordian-text-descriptions\"><p class=\"description\" style=\"color:#2C3546\">Wir sind ein vertrauensw\u00fcrdiger Transformationspartner und liefern ma\u00dfgeschneiderte digitale L\u00f6sungen f\u00fcr einige der weltweit f\u00fchrenden Hotelmarken.\u202f\u00a0<\/p><\/div><\/div><div class=\"accordian-text-section\"><div class=\"accordian-text-title\"><p class=\"title\" style=\"color:#2C3546\"><strong><strong>Ergebnisbasiertes Partnerschaftsmodell<\/strong>\u00a0<\/strong><\/p><\/div><div class=\"accordian-text-descriptions\"><p class=\"description\" style=\"color:#2C3546\"><strong>75\u202f% ergebnisbasierte Vertr\u00e4ge.<\/strong> Unser branchenf\u00fchrendes Shared-Success-Partnerschaftsmodell sorgt daf\u00fcr, dass wir gewinnen, wenn Sie gewinnen.\u202f\u00a0<\/p><\/div><\/div><div class=\"accordian-text-section\"><div class=\"accordian-text-title\"><p class=\"title\" style=\"color:#2C3546\"><strong><strong>Erweiterte Kapazit\u00e4ten<\/strong>\u00a0<\/strong> <\/p><\/div><div class=\"accordian-text-descriptions\"><p class=\"description\" style=\"color:#2C3546\">Nutzen Sie unsere Expertise in den Bereichen KI, Automatisierung, Analytics und Cloud Engineering, um ma\u00dfgeschneiderte digitale L\u00f6sungen f\u00fcr Ihre Gesch\u00e4ftsanforderungen bereitzustellen.\u202f\u00a0<\/p><\/div><\/div><\/div><\/div><\/div><\/div>\n\n\n\t\t\t\t<div id=\"insight_slider-1\" class=\"wp-block-sutherland-insights-block overlap-prev-block insights-block-layout-3\" style=\"background-color:#FFFFFF;\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"insights-block-type-3\">\n\t\t\t\t\t\t\t\t<style>\n\t\t\t\t\t\t\t\t#insight_slider-1 .insight-slider__inner .insights__title-section .insights-block__arrows button{border-color:#26235d !important;background-color:rgba(228, 227, 245, 0.2) !important;}#insight_slider-1 .insight-slider__inner .insights__title-section .insights-block__arrows svg path{fill:#26235d !important;stroke:#26235d !important;}\t\t\t\t\t\t\t\t<\/style>\n\t\t\t\t\t\t\t\t<div class=\"insight-slider__inner\">\n\t\t\t\t\t\t\t\t\t<div class=\"insights__title-section\" style=\"background-color:#FFFFFF;\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h2 style=\"color:#2C3546 !important;\">Erkenntnisse<\/h2>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"insights-block__arrows-insights-slider\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div 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\/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tNext\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/button>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"insights-block-row-3 insight-slider__slide-main slick-init-loader\" data-slide-autoplay=\"true\" data-slide-arrows=\"true\" data-slide-dots=\"true\" style=\"background-color:#FFFFFF;\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"insight-slider__slide\">\n\t\t\t\t<div class=\"insight-slider__content\">\n\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"540\" height=\"304\" src=\"https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/hospitalityhotels-cx-blog2-thumbnail_2000x1125.jpg?w=540\" class=\"attachment-540x size-540x\" alt=\"Au\u00dfergew\u00f6hnliche G\u00e4steerfahrungen in volatilen Zeiten\" title=\"Au\u00dfergew\u00f6hnliche G\u00e4steerfahrungen in volatilen Zeiten\" srcset=\"https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/hospitalityhotels-cx-blog2-thumbnail_2000x1125.jpg 2000w, https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/hospitalityhotels-cx-blog2-thumbnail_2000x1125.jpg?resize=300,169 300w, https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/hospitalityhotels-cx-blog2-thumbnail_2000x1125.jpg?resize=768,432 768w, https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/hospitalityhotels-cx-blog2-thumbnail_2000x1125.jpg?resize=1024,576 1024w, https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/hospitalityhotels-cx-blog2-thumbnail_2000x1125.jpg?resize=1536,864 1536w\" sizes=\"auto, (max-width: 540px) 100vw, 540px\" \/>\t\t\t\t\t<div class=\"insight-slider__overlay\" style=\"background-color: rgba(0, 0, 0, 0.4)\"><\/div>\n\t\t\t\t\t<a  tabindex=\"-1\" href=\"https:\/\/www.sutherlandglobal.com\/de\/insights\/blog\/delivering-exceptional-guest-experience-in-volatile-times\" class=\"insight-item-link\"><span class=\"screen-reader-text\">Au\u00dfergew\u00f6hnliche G\u00e4steerfahrungen in volatilen Zeiten<\/span><\/a>\n\t\t\t\t\t<div class=\"insight-slider__content-inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"drawer-text\" style=\"color:#FFFFFF;\">Blog<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"insight-slider__details\">\n\t\t\t\t\t\t\t<a  tabindex=\"-1\" href=\"https:\/\/www.sutherlandglobal.com\/de\/insights\/blog\/delivering-exceptional-guest-experience-in-volatile-times\" class=\"insight-block-title\" style=\"color:#FFFFFF;\">\n\t\t\t\t\t\t\t\tAu\u00dfergew\u00f6hnliche G\u00e4steerfahrungen in volatilen Zeiten \n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"btn-main btn-white-arrow\">\n\t\t\t\t\t\t\t\t<a  tabindex=\"-1\" href=\"https:\/\/www.sutherlandglobal.com\/de\/insights\/blog\/delivering-exceptional-guest-experience-in-volatile-times\" aria-label=\"Au\u00dfergew\u00f6hnliche G\u00e4steerfahrungen in volatilen Zeiten\">Mehr lesen<span class=\"screen-reader-text\">Mehr lesen &#8211; Au\u00dfergew\u00f6hnliche G\u00e4steerfahrungen in volatilen Zeiten<\/span><\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div> \n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<div class=\"insight-slider__slide\">\n\t\t\t\t<div class=\"insight-slider__content\">\n\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"540\" height=\"324\" src=\"https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/rethinking-hotel-experience-infographic-banner-2000x1200.jpg?w=540\" class=\"attachment-540x size-540x\" alt=\"Neugestaltung der Hotelerfahrung: Die f\u00fcnft besten M\u00f6glichkeiten, Ihre zuk\u00fcnftigen G\u00e4ste...\" title=\"Neugestaltung der Hotelerfahrung: Die f\u00fcnft besten M\u00f6glichkeiten, Ihre zuk\u00fcnftigen G\u00e4ste...\" srcset=\"https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/rethinking-hotel-experience-infographic-banner-2000x1200.jpg 2000w, https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/rethinking-hotel-experience-infographic-banner-2000x1200.jpg?resize=300,180 300w, https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/rethinking-hotel-experience-infographic-banner-2000x1200.jpg?resize=768,461 768w, https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/rethinking-hotel-experience-infographic-banner-2000x1200.jpg?resize=1024,614 1024w, https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/rethinking-hotel-experience-infographic-banner-2000x1200.jpg?resize=1536,922 1536w\" sizes=\"auto, (max-width: 540px) 100vw, 540px\" \/>\t\t\t\t\t<div class=\"insight-slider__overlay\" style=\"background-color: rgba(0, 0, 0, 0.4)\"><\/div>\n\t\t\t\t\t<a  tabindex=\"-1\" href=\"https:\/\/www.sutherlandglobal.com\/de\/insights\/infographic\/rethinking-the-hotel-experience-top-5-ways-to-greet-your-future-guest\" class=\"insight-item-link\"><span class=\"screen-reader-text\">Neugestaltung der Hotelerfahrung: Die f\u00fcnft besten M\u00f6glichkeiten, Ihre zuk\u00fcnftigen G\u00e4ste zu begr\u00fc\u00dfen<\/span><\/a>\n\t\t\t\t\t<div class=\"insight-slider__content-inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"drawer-text\" style=\"color:#FFFFFF;\">Infografik<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"insight-slider__details\">\n\t\t\t\t\t\t\t<a  tabindex=\"-1\" href=\"https:\/\/www.sutherlandglobal.com\/de\/insights\/infographic\/rethinking-the-hotel-experience-top-5-ways-to-greet-your-future-guest\" class=\"insight-block-title\" style=\"color:#FFFFFF;\">\n\t\t\t\t\t\t\t\tNeugestaltung der Hotelerfahrung: Die f\u00fcnft besten M\u00f6glichkeiten, Ihre zuk\u00fcnftigen G\u00e4ste zu begr\u00fc\u00dfen \n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"btn-main btn-white-arrow\">\n\t\t\t\t\t\t\t\t<a  tabindex=\"-1\" href=\"https:\/\/www.sutherlandglobal.com\/de\/insights\/infographic\/rethinking-the-hotel-experience-top-5-ways-to-greet-your-future-guest\" aria-label=\"Neugestaltung der Hotelerfahrung: Die f\u00fcnft besten M\u00f6glichkeiten, Ihre zuk\u00fcnftigen G\u00e4ste...\">Mehr lesen<span class=\"screen-reader-text\">Mehr lesen &#8211; Neugestaltung der Hotelerfahrung: Die f\u00fcnft besten M\u00f6glichkeiten, Ihre zuk\u00fcnftigen G\u00e4ste zu begr\u00fc\u00dfen<\/span><\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div> \n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<div class=\"insight-slider__slide\">\n\t\t\t\t<div class=\"insight-slider__content\">\n\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"540\" height=\"304\" src=\"https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/thumbnail-image-16-9-2000x1125.jpg?w=540\" class=\"attachment-540x size-540x\" alt=\"Wie passen sich Fluggesellschaften und Hotels an die heutigen Reisenden an?\" title=\"Wie passen sich Fluggesellschaften und Hotels an die heutigen Reisenden an?\" srcset=\"https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/thumbnail-image-16-9-2000x1125.jpg 2000w, https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/thumbnail-image-16-9-2000x1125.jpg?resize=300,169 300w, https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/thumbnail-image-16-9-2000x1125.jpg?resize=768,432 768w, https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/thumbnail-image-16-9-2000x1125.jpg?resize=1024,576 1024w, https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/thumbnail-image-16-9-2000x1125.jpg?resize=1536,864 1536w\" sizes=\"auto, (max-width: 540px) 100vw, 540px\" \/>\t\t\t\t\t<div class=\"insight-slider__overlay\" style=\"background-color: rgba(0, 0, 0, 0.4)\"><\/div>\n\t\t\t\t\t<a  tabindex=\"-1\" href=\"https:\/\/www.sutherlandglobal.com\/de\/insights\/blog\/how-are-airlines-and-hotels-adapting-to-todays-traveler\" class=\"insight-item-link\"><span class=\"screen-reader-text\">Wie passen sich Fluggesellschaften und Hotels an die heutigen Reisenden an?<\/span><\/a>\n\t\t\t\t\t<div class=\"insight-slider__content-inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"drawer-text\" style=\"color:#FFFFFF;\">Blog<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"insight-slider__details\">\n\t\t\t\t\t\t\t<a  tabindex=\"-1\" href=\"https:\/\/www.sutherlandglobal.com\/de\/insights\/blog\/how-are-airlines-and-hotels-adapting-to-todays-traveler\" class=\"insight-block-title\" style=\"color:#FFFFFF;\">\n\t\t\t\t\t\t\t\tWie passen sich Fluggesellschaften und Hotels an die heutigen Reisenden an? \n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"btn-main btn-white-arrow\">\n\t\t\t\t\t\t\t\t<a  tabindex=\"-1\" href=\"https:\/\/www.sutherlandglobal.com\/de\/insights\/blog\/how-are-airlines-and-hotels-adapting-to-todays-traveler\" aria-label=\"Wie passen sich Fluggesellschaften und Hotels an die heutigen Reisenden an?\">Mehr lesen<span class=\"screen-reader-text\">Mehr lesen &#8211; Wie passen sich Fluggesellschaften und Hotels an die heutigen Reisenden an?<\/span><\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div> \n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\n\n<div class=\"wp-block-sutherland-contactus-form wp-block-sutherland-marketo-form marketo-form overlap-prev-block overlap-next-block remove-padding\" id=\"marketo-form-249404d6-6cb5-4ec8-9413-4caa9a153e95\" style=\"background-image:linear-gradient(to right, transparent, transparent)\"><div class=\"contactus-form-main contactus-main\"><div class=\"contactus-form-inner\"><div class=\"marketo-form__column\" style=\"background-image:url(https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/contact-background-1.jpg)\"><div class=\"mb-form__header\"><h2 style=\"color:#2C3546\">Kontakt<\/h2><\/div><div id=\"marketo-form-form-2105\" class=\"mb-form__wrap\"><div class=\"mb-form__success-msg hide\">Vielen Dank f\u00fcr Ihre Nachricht! Wir freuen uns darauf, bald mit Ihnen zu sprechen.<\/div><form class=\"marketo-form__form mktoForm\" id=\"mktoForm_2105\" data-forminstance=\"marketo-form-249404d6-6cb5-4ec8-9413-4caa9a153e95-mktoForm-2105\" data-munchkin=\"668-NEQ-306\" data-formid=\"2105\"><\/form><\/div><\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-sutherland-explore-v2\"><div class=\"sutherland-explore-v2 arrow-enable\"><div class=\"explore-v2 left-explore-v2-section\" style=\"text-align:left\"><div class=\"explore-v2-text\"><a href=\"\/de\/industries\"><span class=\"screen-reader-text\">Entdecken Sie alle Branchen<\/span><\/a><h3 style=\"color:#2C3546\">Entdecken Sie alle Branchen<\/h3><\/div><\/div><div class=\"explore-v2 right-explore-v2-section\" style=\"text-align:right\"><div class=\"explore-v2-text\"><a href=\"\/de\/services\"><span class=\"screen-reader-text\">Entdecken Sie alle L\u00f6sungen<\/span><\/a><h3 style=\"color:#2C3546\">Entdecken Sie alle L\u00f6sungen<\/h3><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Omnichannel Guest Experiences, Digital Process Transformation for Hospitality.<br \/>Delivering business and guest outcomes by driving sales, loyalty, and cost optimization<\/p>\n","protected":false},"author":21,"featured_media":0,"parent":2353,"menu_order":3,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"_trash_the_other_posts":false,"editor_notices":[],"footnotes":""},"class_list":["post-2376","page","type-page","status-publish"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.6 (Yoast SEO v26.7) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Verbesserung der G\u00e4steerfahrung durch die Nutzung von hyperpersonalisierter CX und digitalen Business Services<\/title>\n<meta name=\"description\" content=\"Das Gastgewerbe durchl\u00e4uft eine tiefgreifende digitale Transformation. 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