{"id":2522,"date":"2023-08-07T10:42:32","date_gmt":"2023-08-07T10:42:32","guid":{"rendered":"https:\/\/www.sutherlandglobal.com\/?page_id=2522"},"modified":"2025-01-09T08:10:53","modified_gmt":"2025-01-09T16:10:53","slug":"glossary","status":"publish","type":"page","link":"https:\/\/www.sutherlandglobal.com\/de\/insights\/glossary","title":{"rendered":"Glossary"},"content":{"rendered":"\n<div class=\"wp-block-sutherland-home-media-banner home-media-banner  home-media-banner-animation textAlign-left minimize-height hide-arrow\"><style>@media only screen and (min-width: 1140px) {header.sutherland-header .sutherland-menu ul.menu>li>a{color: #fff;};}}<\/style><div class=\"home-media-banner__background-image\" style=\"background-image:url(https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/chemistry-background01.jpg);background-color:#26235D\"><div class=\"home-media-banner__overlay\" style=\"background-color:#000;opacity:0.2\"><\/div><\/div><div class=\"home-media-banner__content-section\" style=\"text-align:left\"><button id=\"playButton\">Play Video<\/button><div class=\"home-media-banner__content-inner\"><h1 style=\"color:#FFF\"><span class=\"title-text second\"><strong>Glossary<\/strong><\/span><\/h1><\/div><\/div><div class=\"hero-donw-arrow\"><img loading=\"lazy\" decoding=\"async\" src=\"\/wp-content\/themes\/sutherland\/assets\/src\/images\/hero-down-arrow.svg\" width=\"31\" height=\"19\" role=\"button\" alt=\"Down Scroll\" title=\"Down Scroll\"\/><\/div><\/div>\n\n\n\n<div class=\"wp-block-sutherland-content-block gradient-boxes\"><div class=\"content-block-main-section content-block-option-1\"><div class=\"top-heading-section\"><\/div><div class=\"content-box-outer\"><div class=\"content-box \" style=\"text-align:left\"><p class=\"content-box-offering-description\"><strong>Agent Assist<\/strong><\/p><a class=\"content-block-offerings-arrow\" href=\"https:\/\/www.sutherlandglobal.com\/insights\/glossary\/what-is-agent-assist\" target=\"_self\" rel=\"noopener\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"83.592\" height=\"84.592\" viewBox=\"0 0 77 79\"><defs><filter id=\"Ellipse_122\" x=\"0\" y=\"0\" width=\"83.592\" height=\"83.592\" filterUnits=\"userSpaceOnUse\"><feOffset dy=\"3\" input=\"SourceAlpha\"><\/feOffset><feGaussianBlur stdDeviation=\"3\" result=\"blur\"><\/feGaussianBlur><feFlood flood-opacity=\"0.161\"><\/feFlood><feComposite operator=\"in\" in2=\"blur\"><\/feComposite><feComposite in=\"SourceGraphic\"><\/feComposite><\/filter><\/defs><g id=\"Group_4174\" data-name=\"Group 4174\" transform=\"translate(9 6)\"><g transform=\"matrix(1, 0, 0, 1, -9, -6)\" filter=\"url(#Ellipse_122)\"><ellipse id=\"Ellipse_122-2\" data-name=\"Ellipse 122\" cx=\"32.796\" cy=\"32.796\" rx=\"32.796\" ry=\"32.796\" transform=\"translate(9 6)\" fill=\"#fff\"><\/ellipse><\/g><path id=\"Icon_Chevron_down\" data-name=\"Icon Chevron down\" d=\"M22.33,4.255l-8.811,8.809a2.443,2.443,0,0,1-1.989.685,2.451,2.451,0,0,1-1.991-.685L.729,4.255A2.492,2.492,0,0,1,4.252.729l7.277,7.277L18.8.729A2.493,2.493,0,0,1,22.33,4.255Z\" transform=\"translate(25.916 44.325) rotate(-90)\" fill-rule=\"evenodd\"><\/path><\/g><\/svg><span class=\"screen-reader-text\">&lt;strong>Agent Assist&lt;\/strong><\/span><\/a><\/div><div class=\"content-box \" style=\"text-align:left\"><p class=\"content-box-offering-description\"><strong>AI and ML<\/strong><\/p><a class=\"content-block-offerings-arrow\" href=\"https:\/\/www.sutherlandglobal.com\/insights\/glossary\/what-is-ai-and-ml-and-how-are-they-applied-to-facial-recognition-technology\" target=\"_self\" rel=\"noopener\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"83.592\" height=\"84.592\" viewBox=\"0 0 77 79\"><defs><filter id=\"Ellipse_122\" x=\"0\" y=\"0\" width=\"83.592\" height=\"83.592\" filterUnits=\"userSpaceOnUse\"><feOffset dy=\"3\" input=\"SourceAlpha\"><\/feOffset><feGaussianBlur stdDeviation=\"3\" result=\"blur\"><\/feGaussianBlur><feFlood flood-opacity=\"0.161\"><\/feFlood><feComposite operator=\"in\" in2=\"blur\"><\/feComposite><feComposite in=\"SourceGraphic\"><\/feComposite><\/filter><\/defs><g id=\"Group_4174\" data-name=\"Group 4174\" transform=\"translate(9 6)\"><g transform=\"matrix(1, 0, 0, 1, -9, -6)\" filter=\"url(#Ellipse_122)\"><ellipse id=\"Ellipse_122-2\" data-name=\"Ellipse 122\" cx=\"32.796\" cy=\"32.796\" rx=\"32.796\" ry=\"32.796\" transform=\"translate(9 6)\" fill=\"#fff\"><\/ellipse><\/g><path id=\"Icon_Chevron_down\" data-name=\"Icon Chevron down\" d=\"M22.33,4.255l-8.811,8.809a2.443,2.443,0,0,1-1.989.685,2.451,2.451,0,0,1-1.991-.685L.729,4.255A2.492,2.492,0,0,1,4.252.729l7.277,7.277L18.8.729A2.493,2.493,0,0,1,22.33,4.255Z\" transform=\"translate(25.916 44.325) rotate(-90)\" fill-rule=\"evenodd\"><\/path><\/g><\/svg><span class=\"screen-reader-text\">&lt;strong>AI and ML&lt;\/strong><\/span><\/a><\/div><div class=\"content-box \" style=\"text-align:left\"><p class=\"content-box-offering-description\"><strong>AI-Driven Analytics<\/strong><\/p><a class=\"content-block-offerings-arrow\" href=\"https:\/\/www.sutherlandglobal.com\/insights\/glossary\/what-is-ai-analytics\" target=\"_self\" rel=\"noopener\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"83.592\" height=\"84.592\" viewBox=\"0 0 77 79\"><defs><filter id=\"Ellipse_122\" x=\"0\" y=\"0\" width=\"83.592\" height=\"83.592\" filterUnits=\"userSpaceOnUse\"><feOffset dy=\"3\" input=\"SourceAlpha\"><\/feOffset><feGaussianBlur stdDeviation=\"3\" result=\"blur\"><\/feGaussianBlur><feFlood flood-opacity=\"0.161\"><\/feFlood><feComposite operator=\"in\" in2=\"blur\"><\/feComposite><feComposite in=\"SourceGraphic\"><\/feComposite><\/filter><\/defs><g id=\"Group_4174\" data-name=\"Group 4174\" transform=\"translate(9 6)\"><g transform=\"matrix(1, 0, 0, 1, -9, -6)\" filter=\"url(#Ellipse_122)\"><ellipse id=\"Ellipse_122-2\" data-name=\"Ellipse 122\" cx=\"32.796\" cy=\"32.796\" rx=\"32.796\" ry=\"32.796\" transform=\"translate(9 6)\" fill=\"#fff\"><\/ellipse><\/g><path id=\"Icon_Chevron_down\" data-name=\"Icon Chevron down\" d=\"M22.33,4.255l-8.811,8.809a2.443,2.443,0,0,1-1.989.685,2.451,2.451,0,0,1-1.991-.685L.729,4.255A2.492,2.492,0,0,1,4.252.729l7.277,7.277L18.8.729A2.493,2.493,0,0,1,22.33,4.255Z\" transform=\"translate(25.916 44.325) rotate(-90)\" fill-rule=\"evenodd\"><\/path><\/g><\/svg><span class=\"screen-reader-text\">&lt;strong>AI-Driven Analytics&lt;\/strong><\/span><\/a><\/div><div class=\"content-box \" style=\"text-align:left\"><p class=\"content-box-offering-description\"><strong>Application Modernization<\/strong><\/p><a class=\"content-block-offerings-arrow\" href=\"https:\/\/www.sutherlandglobal.com\/insights\/glossary\/what-is-application-modernization\" target=\"_self\" rel=\"noopener\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"83.592\" height=\"84.592\" viewBox=\"0 0 77 79\"><defs><filter id=\"Ellipse_122\" x=\"0\" y=\"0\" width=\"83.592\" height=\"83.592\" filterUnits=\"userSpaceOnUse\"><feOffset dy=\"3\" input=\"SourceAlpha\"><\/feOffset><feGaussianBlur stdDeviation=\"3\" result=\"blur\"><\/feGaussianBlur><feFlood flood-opacity=\"0.161\"><\/feFlood><feComposite operator=\"in\" in2=\"blur\"><\/feComposite><feComposite in=\"SourceGraphic\"><\/feComposite><\/filter><\/defs><g id=\"Group_4174\" data-name=\"Group 4174\" transform=\"translate(9 6)\"><g transform=\"matrix(1, 0, 0, 1, -9, -6)\" filter=\"url(#Ellipse_122)\"><ellipse id=\"Ellipse_122-2\" data-name=\"Ellipse 122\" cx=\"32.796\" cy=\"32.796\" rx=\"32.796\" ry=\"32.796\" transform=\"translate(9 6)\" fill=\"#fff\"><\/ellipse><\/g><path id=\"Icon_Chevron_down\" data-name=\"Icon Chevron down\" d=\"M22.33,4.255l-8.811,8.809a2.443,2.443,0,0,1-1.989.685,2.451,2.451,0,0,1-1.991-.685L.729,4.255A2.492,2.492,0,0,1,4.252.729l7.277,7.277L18.8.729A2.493,2.493,0,0,1,22.33,4.255Z\" transform=\"translate(25.916 44.325) rotate(-90)\" fill-rule=\"evenodd\"><\/path><\/g><\/svg><span class=\"screen-reader-text\">&lt;strong>Application Modernization&lt;\/strong><\/span><\/a><\/div><div class=\"content-box \" style=\"text-align:left\"><p class=\"content-box-offering-description\"><strong>Business Process as a Service<\/strong><\/p><a class=\"content-block-offerings-arrow\" href=\"https:\/\/www.sutherlandglobal.com\/insights\/glossary\/what-is-business-process-as-a-service-bpaas\" target=\"_self\" rel=\"noopener\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"83.592\" height=\"84.592\" viewBox=\"0 0 77 79\"><defs><filter id=\"Ellipse_122\" x=\"0\" y=\"0\" width=\"83.592\" height=\"83.592\" filterUnits=\"userSpaceOnUse\"><feOffset dy=\"3\" input=\"SourceAlpha\"><\/feOffset><feGaussianBlur stdDeviation=\"3\" result=\"blur\"><\/feGaussianBlur><feFlood flood-opacity=\"0.161\"><\/feFlood><feComposite operator=\"in\" in2=\"blur\"><\/feComposite><feComposite in=\"SourceGraphic\"><\/feComposite><\/filter><\/defs><g id=\"Group_4174\" data-name=\"Group 4174\" transform=\"translate(9 6)\"><g transform=\"matrix(1, 0, 0, 1, -9, -6)\" filter=\"url(#Ellipse_122)\"><ellipse id=\"Ellipse_122-2\" data-name=\"Ellipse 122\" cx=\"32.796\" cy=\"32.796\" rx=\"32.796\" ry=\"32.796\" transform=\"translate(9 6)\" fill=\"#fff\"><\/ellipse><\/g><path id=\"Icon_Chevron_down\" data-name=\"Icon Chevron down\" d=\"M22.33,4.255l-8.811,8.809a2.443,2.443,0,0,1-1.989.685,2.451,2.451,0,0,1-1.991-.685L.729,4.255A2.492,2.492,0,0,1,4.252.729l7.277,7.277L18.8.729A2.493,2.493,0,0,1,22.33,4.255Z\" transform=\"translate(25.916 44.325) rotate(-90)\" fill-rule=\"evenodd\"><\/path><\/g><\/svg><span class=\"screen-reader-text\">&lt;strong>Business Process as a Service&lt;\/strong><\/span><\/a><\/div><div class=\"content-box \" style=\"text-align:left\"><p class=\"content-box-offering-description\"><strong>Chatbot<\/strong><\/p><a class=\"content-block-offerings-arrow\" href=\"https:\/\/www.sutherlandglobal.com\/insights\/glossary\/what-is-a-chatbot\" target=\"_self\" rel=\"noopener\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"83.592\" height=\"84.592\" viewBox=\"0 0 77 79\"><defs><filter id=\"Ellipse_122\" x=\"0\" y=\"0\" width=\"83.592\" height=\"83.592\" filterUnits=\"userSpaceOnUse\"><feOffset dy=\"3\" input=\"SourceAlpha\"><\/feOffset><feGaussianBlur stdDeviation=\"3\" result=\"blur\"><\/feGaussianBlur><feFlood flood-opacity=\"0.161\"><\/feFlood><feComposite operator=\"in\" in2=\"blur\"><\/feComposite><feComposite in=\"SourceGraphic\"><\/feComposite><\/filter><\/defs><g id=\"Group_4174\" data-name=\"Group 4174\" transform=\"translate(9 6)\"><g transform=\"matrix(1, 0, 0, 1, -9, -6)\" filter=\"url(#Ellipse_122)\"><ellipse id=\"Ellipse_122-2\" data-name=\"Ellipse 122\" cx=\"32.796\" cy=\"32.796\" rx=\"32.796\" ry=\"32.796\" transform=\"translate(9 6)\" fill=\"#fff\"><\/ellipse><\/g><path id=\"Icon_Chevron_down\" data-name=\"Icon Chevron down\" d=\"M22.33,4.255l-8.811,8.809a2.443,2.443,0,0,1-1.989.685,2.451,2.451,0,0,1-1.991-.685L.729,4.255A2.492,2.492,0,0,1,4.252.729l7.277,7.277L18.8.729A2.493,2.493,0,0,1,22.33,4.255Z\" transform=\"translate(25.916 44.325) rotate(-90)\" fill-rule=\"evenodd\"><\/path><\/g><\/svg><span class=\"screen-reader-text\">&lt;strong>Chatbot&lt;\/strong><\/span><\/a><\/div><div class=\"content-box \" style=\"text-align:left\"><p class=\"content-box-offering-description\"><strong>Cloud Infrastructure<\/strong><\/p><a class=\"content-block-offerings-arrow\" href=\"https:\/\/www.sutherlandglobal.com\/insights\/glossary\/what-is-cloud-infrastructure\" target=\"_self\" rel=\"noopener\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"83.592\" height=\"84.592\" viewBox=\"0 0 77 79\"><defs><filter id=\"Ellipse_122\" x=\"0\" y=\"0\" width=\"83.592\" height=\"83.592\" filterUnits=\"userSpaceOnUse\"><feOffset dy=\"3\" input=\"SourceAlpha\"><\/feOffset><feGaussianBlur stdDeviation=\"3\" result=\"blur\"><\/feGaussianBlur><feFlood flood-opacity=\"0.161\"><\/feFlood><feComposite operator=\"in\" in2=\"blur\"><\/feComposite><feComposite in=\"SourceGraphic\"><\/feComposite><\/filter><\/defs><g id=\"Group_4174\" data-name=\"Group 4174\" transform=\"translate(9 6)\"><g transform=\"matrix(1, 0, 0, 1, -9, -6)\" filter=\"url(#Ellipse_122)\"><ellipse id=\"Ellipse_122-2\" data-name=\"Ellipse 122\" cx=\"32.796\" cy=\"32.796\" rx=\"32.796\" ry=\"32.796\" transform=\"translate(9 6)\" fill=\"#fff\"><\/ellipse><\/g><path id=\"Icon_Chevron_down\" data-name=\"Icon Chevron down\" d=\"M22.33,4.255l-8.811,8.809a2.443,2.443,0,0,1-1.989.685,2.451,2.451,0,0,1-1.991-.685L.729,4.255A2.492,2.492,0,0,1,4.252.729l7.277,7.277L18.8.729A2.493,2.493,0,0,1,22.33,4.255Z\" transform=\"translate(25.916 44.325) rotate(-90)\" fill-rule=\"evenodd\"><\/path><\/g><\/svg><span class=\"screen-reader-text\">&lt;strong>Cloud Infrastructure&lt;\/strong><\/span><\/a><\/div><div class=\"content-box \" style=\"text-align:left\"><p class=\"content-box-offering-description\"><strong>Contact Center AI<\/strong><\/p><a class=\"content-block-offerings-arrow\" href=\"https:\/\/www.sutherlandglobal.com\/insights\/glossary\/what-is-contact-center-ai\" target=\"_self\" rel=\"noopener\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"83.592\" height=\"84.592\" viewBox=\"0 0 77 79\"><defs><filter id=\"Ellipse_122\" x=\"0\" y=\"0\" width=\"83.592\" height=\"83.592\" filterUnits=\"userSpaceOnUse\"><feOffset dy=\"3\" input=\"SourceAlpha\"><\/feOffset><feGaussianBlur stdDeviation=\"3\" result=\"blur\"><\/feGaussianBlur><feFlood flood-opacity=\"0.161\"><\/feFlood><feComposite operator=\"in\" in2=\"blur\"><\/feComposite><feComposite in=\"SourceGraphic\"><\/feComposite><\/filter><\/defs><g id=\"Group_4174\" data-name=\"Group 4174\" transform=\"translate(9 6)\"><g transform=\"matrix(1, 0, 0, 1, -9, -6)\" filter=\"url(#Ellipse_122)\"><ellipse id=\"Ellipse_122-2\" data-name=\"Ellipse 122\" cx=\"32.796\" cy=\"32.796\" rx=\"32.796\" ry=\"32.796\" transform=\"translate(9 6)\" fill=\"#fff\"><\/ellipse><\/g><path id=\"Icon_Chevron_down\" data-name=\"Icon Chevron down\" d=\"M22.33,4.255l-8.811,8.809a2.443,2.443,0,0,1-1.989.685,2.451,2.451,0,0,1-1.991-.685L.729,4.255A2.492,2.492,0,0,1,4.252.729l7.277,7.277L18.8.729A2.493,2.493,0,0,1,22.33,4.255Z\" transform=\"translate(25.916 44.325) rotate(-90)\" fill-rule=\"evenodd\"><\/path><\/g><\/svg><span class=\"screen-reader-text\">&lt;strong>Contact Center AI&lt;\/strong><\/span><\/a><\/div><div class=\"content-box \" style=\"text-align:left\"><p class=\"content-box-offering-description\"><strong>Cloud Transformation<\/strong><\/p><a class=\"content-block-offerings-arrow\" href=\"https:\/\/www.sutherlandglobal.com\/insights\/glossary\/what-is-cloud-transformation\" target=\"_self\" rel=\"noopener\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"83.592\" height=\"84.592\" viewBox=\"0 0 77 79\"><defs><filter id=\"Ellipse_122\" x=\"0\" y=\"0\" width=\"83.592\" height=\"83.592\" filterUnits=\"userSpaceOnUse\"><feOffset dy=\"3\" input=\"SourceAlpha\"><\/feOffset><feGaussianBlur stdDeviation=\"3\" result=\"blur\"><\/feGaussianBlur><feFlood flood-opacity=\"0.161\"><\/feFlood><feComposite operator=\"in\" in2=\"blur\"><\/feComposite><feComposite in=\"SourceGraphic\"><\/feComposite><\/filter><\/defs><g id=\"Group_4174\" data-name=\"Group 4174\" transform=\"translate(9 6)\"><g transform=\"matrix(1, 0, 0, 1, -9, -6)\" filter=\"url(#Ellipse_122)\"><ellipse id=\"Ellipse_122-2\" data-name=\"Ellipse 122\" cx=\"32.796\" cy=\"32.796\" rx=\"32.796\" ry=\"32.796\" transform=\"translate(9 6)\" fill=\"#fff\"><\/ellipse><\/g><path id=\"Icon_Chevron_down\" data-name=\"Icon Chevron down\" d=\"M22.33,4.255l-8.811,8.809a2.443,2.443,0,0,1-1.989.685,2.451,2.451,0,0,1-1.991-.685L.729,4.255A2.492,2.492,0,0,1,4.252.729l7.277,7.277L18.8.729A2.493,2.493,0,0,1,22.33,4.255Z\" transform=\"translate(25.916 44.325) rotate(-90)\" fill-rule=\"evenodd\"><\/path><\/g><\/svg><span class=\"screen-reader-text\">&lt;strong>Cloud Transformation&lt;\/strong><\/span><\/a><\/div><div class=\"content-box \" style=\"text-align:left\"><p class=\"content-box-offering-description\"><strong>Conversational AI<\/strong><\/p><a class=\"content-block-offerings-arrow\" href=\"https:\/\/www.sutherlandglobal.com\/insights\/glossary\/what-is-conversational-ai\" target=\"_self\" rel=\"noopener\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"83.592\" height=\"84.592\" viewBox=\"0 0 77 79\"><defs><filter id=\"Ellipse_122\" x=\"0\" y=\"0\" width=\"83.592\" height=\"83.592\" filterUnits=\"userSpaceOnUse\"><feOffset dy=\"3\" input=\"SourceAlpha\"><\/feOffset><feGaussianBlur stdDeviation=\"3\" result=\"blur\"><\/feGaussianBlur><feFlood flood-opacity=\"0.161\"><\/feFlood><feComposite operator=\"in\" in2=\"blur\"><\/feComposite><feComposite in=\"SourceGraphic\"><\/feComposite><\/filter><\/defs><g id=\"Group_4174\" data-name=\"Group 4174\" transform=\"translate(9 6)\"><g transform=\"matrix(1, 0, 0, 1, -9, -6)\" filter=\"url(#Ellipse_122)\"><ellipse id=\"Ellipse_122-2\" data-name=\"Ellipse 122\" cx=\"32.796\" cy=\"32.796\" rx=\"32.796\" ry=\"32.796\" transform=\"translate(9 6)\" fill=\"#fff\"><\/ellipse><\/g><path id=\"Icon_Chevron_down\" data-name=\"Icon Chevron down\" d=\"M22.33,4.255l-8.811,8.809a2.443,2.443,0,0,1-1.989.685,2.451,2.451,0,0,1-1.991-.685L.729,4.255A2.492,2.492,0,0,1,4.252.729l7.277,7.277L18.8.729A2.493,2.493,0,0,1,22.33,4.255Z\" transform=\"translate(25.916 44.325) rotate(-90)\" fill-rule=\"evenodd\"><\/path><\/g><\/svg><span class=\"screen-reader-text\">&lt;strong>Conversational AI&lt;\/strong><\/span><\/a><\/div><div class=\"content-box \" style=\"text-align:left\"><p class=\"content-box-offering-description\"><strong>Customer Experience Automation<\/strong><\/p><a class=\"content-block-offerings-arrow\" href=\"https:\/\/www.sutherlandglobal.com\/insights\/glossary\/customer-experience-automation\" target=\"_self\" rel=\"noopener\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"83.592\" height=\"84.592\" viewBox=\"0 0 77 79\"><defs><filter id=\"Ellipse_122\" x=\"0\" y=\"0\" width=\"83.592\" height=\"83.592\" filterUnits=\"userSpaceOnUse\"><feOffset dy=\"3\" input=\"SourceAlpha\"><\/feOffset><feGaussianBlur stdDeviation=\"3\" result=\"blur\"><\/feGaussianBlur><feFlood flood-opacity=\"0.161\"><\/feFlood><feComposite operator=\"in\" in2=\"blur\"><\/feComposite><feComposite in=\"SourceGraphic\"><\/feComposite><\/filter><\/defs><g id=\"Group_4174\" data-name=\"Group 4174\" transform=\"translate(9 6)\"><g transform=\"matrix(1, 0, 0, 1, -9, -6)\" filter=\"url(#Ellipse_122)\"><ellipse id=\"Ellipse_122-2\" data-name=\"Ellipse 122\" cx=\"32.796\" cy=\"32.796\" rx=\"32.796\" ry=\"32.796\" transform=\"translate(9 6)\" fill=\"#fff\"><\/ellipse><\/g><path id=\"Icon_Chevron_down\" data-name=\"Icon Chevron down\" d=\"M22.33,4.255l-8.811,8.809a2.443,2.443,0,0,1-1.989.685,2.451,2.451,0,0,1-1.991-.685L.729,4.255A2.492,2.492,0,0,1,4.252.729l7.277,7.277L18.8.729A2.493,2.493,0,0,1,22.33,4.255Z\" transform=\"translate(25.916 44.325) rotate(-90)\" fill-rule=\"evenodd\"><\/path><\/g><\/svg><span class=\"screen-reader-text\">&lt;strong>Customer Experience Automation&lt;\/strong><\/span><\/a><\/div><div class=\"content-box \" style=\"text-align:left\"><p class=\"content-box-offering-description\"><strong>Customer Service AI<\/strong><\/p><a class=\"content-block-offerings-arrow\" href=\"https:\/\/www.sutherlandglobal.com\/insights\/glossary\/what-is-customer-service-ai\" target=\"_self\" rel=\"noopener\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"83.592\" height=\"84.592\" viewBox=\"0 0 77 79\"><defs><filter id=\"Ellipse_122\" x=\"0\" y=\"0\" width=\"83.592\" height=\"83.592\" filterUnits=\"userSpaceOnUse\"><feOffset dy=\"3\" input=\"SourceAlpha\"><\/feOffset><feGaussianBlur stdDeviation=\"3\" result=\"blur\"><\/feGaussianBlur><feFlood flood-opacity=\"0.161\"><\/feFlood><feComposite operator=\"in\" in2=\"blur\"><\/feComposite><feComposite in=\"SourceGraphic\"><\/feComposite><\/filter><\/defs><g id=\"Group_4174\" data-name=\"Group 4174\" transform=\"translate(9 6)\"><g transform=\"matrix(1, 0, 0, 1, -9, -6)\" filter=\"url(#Ellipse_122)\"><ellipse id=\"Ellipse_122-2\" data-name=\"Ellipse 122\" cx=\"32.796\" cy=\"32.796\" rx=\"32.796\" ry=\"32.796\" transform=\"translate(9 6)\" fill=\"#fff\"><\/ellipse><\/g><path id=\"Icon_Chevron_down\" data-name=\"Icon Chevron down\" d=\"M22.33,4.255l-8.811,8.809a2.443,2.443,0,0,1-1.989.685,2.451,2.451,0,0,1-1.991-.685L.729,4.255A2.492,2.492,0,0,1,4.252.729l7.277,7.277L18.8.729A2.493,2.493,0,0,1,22.33,4.255Z\" transform=\"translate(25.916 44.325) rotate(-90)\" fill-rule=\"evenodd\"><\/path><\/g><\/svg><span class=\"screen-reader-text\">&lt;strong>Customer Service AI&lt;\/strong><\/span><\/a><\/div><div class=\"content-box \" style=\"text-align:left\"><p class=\"content-box-offering-description\"><strong>Digital Customer Experience<\/strong><\/p><a class=\"content-block-offerings-arrow\" href=\"https:\/\/www.sutherlandglobal.com\/insights\/glossary\/what-is-digital-customer-experience\" target=\"_self\" rel=\"noopener\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"83.592\" height=\"84.592\" viewBox=\"0 0 77 79\"><defs><filter id=\"Ellipse_122\" x=\"0\" y=\"0\" width=\"83.592\" height=\"83.592\" filterUnits=\"userSpaceOnUse\"><feOffset dy=\"3\" input=\"SourceAlpha\"><\/feOffset><feGaussianBlur stdDeviation=\"3\" result=\"blur\"><\/feGaussianBlur><feFlood flood-opacity=\"0.161\"><\/feFlood><feComposite operator=\"in\" in2=\"blur\"><\/feComposite><feComposite in=\"SourceGraphic\"><\/feComposite><\/filter><\/defs><g id=\"Group_4174\" data-name=\"Group 4174\" transform=\"translate(9 6)\"><g transform=\"matrix(1, 0, 0, 1, -9, -6)\" filter=\"url(#Ellipse_122)\"><ellipse id=\"Ellipse_122-2\" data-name=\"Ellipse 122\" cx=\"32.796\" cy=\"32.796\" rx=\"32.796\" ry=\"32.796\" transform=\"translate(9 6)\" fill=\"#fff\"><\/ellipse><\/g><path id=\"Icon_Chevron_down\" data-name=\"Icon Chevron down\" d=\"M22.33,4.255l-8.811,8.809a2.443,2.443,0,0,1-1.989.685,2.451,2.451,0,0,1-1.991-.685L.729,4.255A2.492,2.492,0,0,1,4.252.729l7.277,7.277L18.8.729A2.493,2.493,0,0,1,22.33,4.255Z\" transform=\"translate(25.916 44.325) rotate(-90)\" fill-rule=\"evenodd\"><\/path><\/g><\/svg><span class=\"screen-reader-text\">&lt;strong>Digital Customer Experience&lt;\/strong><\/span><\/a><\/div><div class=\"content-box \" style=\"text-align:left\"><p class=\"content-box-offering-description\"><strong>Digital Engineering<\/strong><\/p><a class=\"content-block-offerings-arrow\" href=\"https:\/\/www.sutherlandglobal.com\/insights\/glossary\/what-is-digital-engineering\" target=\"_self\" rel=\"noopener\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"83.592\" height=\"84.592\" viewBox=\"0 0 77 79\"><defs><filter id=\"Ellipse_122\" x=\"0\" y=\"0\" width=\"83.592\" height=\"83.592\" filterUnits=\"userSpaceOnUse\"><feOffset dy=\"3\" input=\"SourceAlpha\"><\/feOffset><feGaussianBlur stdDeviation=\"3\" result=\"blur\"><\/feGaussianBlur><feFlood flood-opacity=\"0.161\"><\/feFlood><feComposite operator=\"in\" in2=\"blur\"><\/feComposite><feComposite in=\"SourceGraphic\"><\/feComposite><\/filter><\/defs><g id=\"Group_4174\" data-name=\"Group 4174\" transform=\"translate(9 6)\"><g transform=\"matrix(1, 0, 0, 1, -9, -6)\" filter=\"url(#Ellipse_122)\"><ellipse id=\"Ellipse_122-2\" data-name=\"Ellipse 122\" cx=\"32.796\" cy=\"32.796\" rx=\"32.796\" ry=\"32.796\" transform=\"translate(9 6)\" fill=\"#fff\"><\/ellipse><\/g><path id=\"Icon_Chevron_down\" data-name=\"Icon Chevron down\" d=\"M22.33,4.255l-8.811,8.809a2.443,2.443,0,0,1-1.989.685,2.451,2.451,0,0,1-1.991-.685L.729,4.255A2.492,2.492,0,0,1,4.252.729l7.277,7.277L18.8.729A2.493,2.493,0,0,1,22.33,4.255Z\" transform=\"translate(25.916 44.325) rotate(-90)\" fill-rule=\"evenodd\"><\/path><\/g><\/svg><span class=\"screen-reader-text\">&lt;strong>Digital Engineering&lt;\/strong><\/span><\/a><\/div><div class=\"content-box \" style=\"text-align:left\"><p class=\"content-box-offering-description\"><strong>Human Augmentation<\/strong><\/p><a class=\"content-block-offerings-arrow\" href=\"https:\/\/www.sutherlandglobal.com\/insights\/glossary\/what-is-human-augmentation\" target=\"_self\" rel=\"noopener\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"83.592\" height=\"84.592\" viewBox=\"0 0 77 79\"><defs><filter id=\"Ellipse_122\" x=\"0\" y=\"0\" width=\"83.592\" height=\"83.592\" filterUnits=\"userSpaceOnUse\"><feOffset dy=\"3\" input=\"SourceAlpha\"><\/feOffset><feGaussianBlur stdDeviation=\"3\" result=\"blur\"><\/feGaussianBlur><feFlood flood-opacity=\"0.161\"><\/feFlood><feComposite operator=\"in\" in2=\"blur\"><\/feComposite><feComposite in=\"SourceGraphic\"><\/feComposite><\/filter><\/defs><g id=\"Group_4174\" data-name=\"Group 4174\" transform=\"translate(9 6)\"><g transform=\"matrix(1, 0, 0, 1, -9, -6)\" filter=\"url(#Ellipse_122)\"><ellipse id=\"Ellipse_122-2\" data-name=\"Ellipse 122\" cx=\"32.796\" cy=\"32.796\" rx=\"32.796\" ry=\"32.796\" transform=\"translate(9 6)\" fill=\"#fff\"><\/ellipse><\/g><path id=\"Icon_Chevron_down\" data-name=\"Icon Chevron down\" d=\"M22.33,4.255l-8.811,8.809a2.443,2.443,0,0,1-1.989.685,2.451,2.451,0,0,1-1.991-.685L.729,4.255A2.492,2.492,0,0,1,4.252.729l7.277,7.277L18.8.729A2.493,2.493,0,0,1,22.33,4.255Z\" transform=\"translate(25.916 44.325) rotate(-90)\" fill-rule=\"evenodd\"><\/path><\/g><\/svg><span class=\"screen-reader-text\">&lt;strong>Human Augmentation&lt;\/strong><\/span><\/a><\/div><div class=\"content-box \" style=\"text-align:left\"><p class=\"content-box-offering-description\"><strong>Hyperautomation<\/strong><\/p><a class=\"content-block-offerings-arrow\" href=\"https:\/\/www.sutherlandglobal.com\/insights\/glossary\/what-is-hyperautomation\" target=\"_self\" rel=\"noopener\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"83.592\" height=\"84.592\" viewBox=\"0 0 77 79\"><defs><filter id=\"Ellipse_122\" x=\"0\" y=\"0\" width=\"83.592\" height=\"83.592\" filterUnits=\"userSpaceOnUse\"><feOffset dy=\"3\" input=\"SourceAlpha\"><\/feOffset><feGaussianBlur stdDeviation=\"3\" result=\"blur\"><\/feGaussianBlur><feFlood flood-opacity=\"0.161\"><\/feFlood><feComposite operator=\"in\" in2=\"blur\"><\/feComposite><feComposite in=\"SourceGraphic\"><\/feComposite><\/filter><\/defs><g id=\"Group_4174\" data-name=\"Group 4174\" transform=\"translate(9 6)\"><g transform=\"matrix(1, 0, 0, 1, -9, -6)\" filter=\"url(#Ellipse_122)\"><ellipse id=\"Ellipse_122-2\" data-name=\"Ellipse 122\" cx=\"32.796\" cy=\"32.796\" rx=\"32.796\" ry=\"32.796\" transform=\"translate(9 6)\" fill=\"#fff\"><\/ellipse><\/g><path id=\"Icon_Chevron_down\" data-name=\"Icon Chevron down\" d=\"M22.33,4.255l-8.811,8.809a2.443,2.443,0,0,1-1.989.685,2.451,2.451,0,0,1-1.991-.685L.729,4.255A2.492,2.492,0,0,1,4.252.729l7.277,7.277L18.8.729A2.493,2.493,0,0,1,22.33,4.255Z\" transform=\"translate(25.916 44.325) rotate(-90)\" fill-rule=\"evenodd\"><\/path><\/g><\/svg><span class=\"screen-reader-text\">&lt;strong>Hyperautomation&lt;\/strong><\/span><\/a><\/div><div class=\"content-box \" style=\"text-align:left\"><p class=\"content-box-offering-description\"><strong>Hyper-personalization<\/strong><\/p><a class=\"content-block-offerings-arrow\" href=\"https:\/\/www.sutherlandglobal.com\/insights\/glossary\/what-is-hyper-personalization\" target=\"_self\" rel=\"noopener\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"83.592\" height=\"84.592\" viewBox=\"0 0 77 79\"><defs><filter id=\"Ellipse_122\" x=\"0\" y=\"0\" width=\"83.592\" height=\"83.592\" filterUnits=\"userSpaceOnUse\"><feOffset dy=\"3\" input=\"SourceAlpha\"><\/feOffset><feGaussianBlur stdDeviation=\"3\" result=\"blur\"><\/feGaussianBlur><feFlood flood-opacity=\"0.161\"><\/feFlood><feComposite operator=\"in\" in2=\"blur\"><\/feComposite><feComposite in=\"SourceGraphic\"><\/feComposite><\/filter><\/defs><g id=\"Group_4174\" data-name=\"Group 4174\" transform=\"translate(9 6)\"><g transform=\"matrix(1, 0, 0, 1, -9, -6)\" filter=\"url(#Ellipse_122)\"><ellipse id=\"Ellipse_122-2\" data-name=\"Ellipse 122\" cx=\"32.796\" cy=\"32.796\" rx=\"32.796\" ry=\"32.796\" transform=\"translate(9 6)\" fill=\"#fff\"><\/ellipse><\/g><path id=\"Icon_Chevron_down\" data-name=\"Icon Chevron down\" d=\"M22.33,4.255l-8.811,8.809a2.443,2.443,0,0,1-1.989.685,2.451,2.451,0,0,1-1.991-.685L.729,4.255A2.492,2.492,0,0,1,4.252.729l7.277,7.277L18.8.729A2.493,2.493,0,0,1,22.33,4.255Z\" transform=\"translate(25.916 44.325) rotate(-90)\" fill-rule=\"evenodd\"><\/path><\/g><\/svg><span class=\"screen-reader-text\">&lt;strong>Hyper-personalization&lt;\/strong><\/span><\/a><\/div><div class=\"content-box \" style=\"text-align:left\"><p class=\"content-box-offering-description\"><strong>Intelligent Automation<\/strong><\/p><a class=\"content-block-offerings-arrow\" href=\"https:\/\/www.sutherlandglobal.com\/insights\/glossary\/what-is-intelligent-automation\" target=\"_self\" rel=\"noopener\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"83.592\" height=\"84.592\" viewBox=\"0 0 77 79\"><defs><filter id=\"Ellipse_122\" x=\"0\" y=\"0\" width=\"83.592\" height=\"83.592\" filterUnits=\"userSpaceOnUse\"><feOffset dy=\"3\" input=\"SourceAlpha\"><\/feOffset><feGaussianBlur stdDeviation=\"3\" result=\"blur\"><\/feGaussianBlur><feFlood flood-opacity=\"0.161\"><\/feFlood><feComposite operator=\"in\" in2=\"blur\"><\/feComposite><feComposite in=\"SourceGraphic\"><\/feComposite><\/filter><\/defs><g id=\"Group_4174\" data-name=\"Group 4174\" transform=\"translate(9 6)\"><g transform=\"matrix(1, 0, 0, 1, -9, -6)\" filter=\"url(#Ellipse_122)\"><ellipse id=\"Ellipse_122-2\" data-name=\"Ellipse 122\" cx=\"32.796\" cy=\"32.796\" rx=\"32.796\" ry=\"32.796\" transform=\"translate(9 6)\" fill=\"#fff\"><\/ellipse><\/g><path id=\"Icon_Chevron_down\" data-name=\"Icon Chevron down\" d=\"M22.33,4.255l-8.811,8.809a2.443,2.443,0,0,1-1.989.685,2.451,2.451,0,0,1-1.991-.685L.729,4.255A2.492,2.492,0,0,1,4.252.729l7.277,7.277L18.8.729A2.493,2.493,0,0,1,22.33,4.255Z\" transform=\"translate(25.916 44.325) rotate(-90)\" fill-rule=\"evenodd\"><\/path><\/g><\/svg><span class=\"screen-reader-text\">&lt;strong>Intelligent Automation&lt;\/strong><\/span><\/a><\/div><div class=\"content-box \" style=\"text-align:left\"><p class=\"content-box-offering-description\"><strong>Interaction Analytics<\/strong><\/p><a class=\"content-block-offerings-arrow\" href=\"https:\/\/www.sutherlandglobal.com\/insights\/glossary\/what-is-interaction-analytics\" target=\"_self\" rel=\"noopener\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"83.592\" height=\"84.592\" viewBox=\"0 0 77 79\"><defs><filter id=\"Ellipse_122\" x=\"0\" y=\"0\" width=\"83.592\" height=\"83.592\" filterUnits=\"userSpaceOnUse\"><feOffset dy=\"3\" input=\"SourceAlpha\"><\/feOffset><feGaussianBlur stdDeviation=\"3\" result=\"blur\"><\/feGaussianBlur><feFlood flood-opacity=\"0.161\"><\/feFlood><feComposite operator=\"in\" in2=\"blur\"><\/feComposite><feComposite in=\"SourceGraphic\"><\/feComposite><\/filter><\/defs><g id=\"Group_4174\" data-name=\"Group 4174\" transform=\"translate(9 6)\"><g transform=\"matrix(1, 0, 0, 1, -9, -6)\" filter=\"url(#Ellipse_122)\"><ellipse id=\"Ellipse_122-2\" data-name=\"Ellipse 122\" cx=\"32.796\" cy=\"32.796\" rx=\"32.796\" ry=\"32.796\" transform=\"translate(9 6)\" fill=\"#fff\"><\/ellipse><\/g><path id=\"Icon_Chevron_down\" data-name=\"Icon Chevron down\" d=\"M22.33,4.255l-8.811,8.809a2.443,2.443,0,0,1-1.989.685,2.451,2.451,0,0,1-1.991-.685L.729,4.255A2.492,2.492,0,0,1,4.252.729l7.277,7.277L18.8.729A2.493,2.493,0,0,1,22.33,4.255Z\" transform=\"translate(25.916 44.325) rotate(-90)\" fill-rule=\"evenodd\"><\/path><\/g><\/svg><span class=\"screen-reader-text\">&lt;strong>Interaction Analytics&lt;\/strong><\/span><\/a><\/div><div class=\"content-box \" style=\"text-align:left\"><p class=\"content-box-offering-description\"><strong>Knowledge Base<\/strong><\/p><a class=\"content-block-offerings-arrow\" href=\"https:\/\/www.sutherlandglobal.com\/insights\/glossary\/what-is-a-knowledge-base\" target=\"_self\" rel=\"noopener\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"83.592\" height=\"84.592\" viewBox=\"0 0 77 79\"><defs><filter id=\"Ellipse_122\" x=\"0\" y=\"0\" width=\"83.592\" height=\"83.592\" filterUnits=\"userSpaceOnUse\"><feOffset dy=\"3\" input=\"SourceAlpha\"><\/feOffset><feGaussianBlur stdDeviation=\"3\" result=\"blur\"><\/feGaussianBlur><feFlood flood-opacity=\"0.161\"><\/feFlood><feComposite operator=\"in\" in2=\"blur\"><\/feComposite><feComposite in=\"SourceGraphic\"><\/feComposite><\/filter><\/defs><g id=\"Group_4174\" data-name=\"Group 4174\" transform=\"translate(9 6)\"><g transform=\"matrix(1, 0, 0, 1, -9, -6)\" filter=\"url(#Ellipse_122)\"><ellipse id=\"Ellipse_122-2\" data-name=\"Ellipse 122\" cx=\"32.796\" cy=\"32.796\" rx=\"32.796\" ry=\"32.796\" transform=\"translate(9 6)\" fill=\"#fff\"><\/ellipse><\/g><path id=\"Icon_Chevron_down\" data-name=\"Icon Chevron down\" d=\"M22.33,4.255l-8.811,8.809a2.443,2.443,0,0,1-1.989.685,2.451,2.451,0,0,1-1.991-.685L.729,4.255A2.492,2.492,0,0,1,4.252.729l7.277,7.277L18.8.729A2.493,2.493,0,0,1,22.33,4.255Z\" transform=\"translate(25.916 44.325) rotate(-90)\" fill-rule=\"evenodd\"><\/path><\/g><\/svg><span class=\"screen-reader-text\">&lt;strong>Knowledge Base&lt;\/strong><\/span><\/a><\/div><div class=\"content-box \" style=\"text-align:left\"><p class=\"content-box-offering-description\"><strong>Language Translation<\/strong><\/p><a class=\"content-block-offerings-arrow\" href=\"https:\/\/www.sutherlandglobal.com\/insights\/glossary\/what-is-language-translation\" target=\"_self\" rel=\"noopener\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"83.592\" height=\"84.592\" viewBox=\"0 0 77 79\"><defs><filter id=\"Ellipse_122\" x=\"0\" y=\"0\" width=\"83.592\" height=\"83.592\" filterUnits=\"userSpaceOnUse\"><feOffset dy=\"3\" input=\"SourceAlpha\"><\/feOffset><feGaussianBlur stdDeviation=\"3\" result=\"blur\"><\/feGaussianBlur><feFlood flood-opacity=\"0.161\"><\/feFlood><feComposite operator=\"in\" in2=\"blur\"><\/feComposite><feComposite in=\"SourceGraphic\"><\/feComposite><\/filter><\/defs><g id=\"Group_4174\" data-name=\"Group 4174\" transform=\"translate(9 6)\"><g transform=\"matrix(1, 0, 0, 1, -9, -6)\" filter=\"url(#Ellipse_122)\"><ellipse id=\"Ellipse_122-2\" data-name=\"Ellipse 122\" cx=\"32.796\" cy=\"32.796\" rx=\"32.796\" ry=\"32.796\" transform=\"translate(9 6)\" fill=\"#fff\"><\/ellipse><\/g><path id=\"Icon_Chevron_down\" data-name=\"Icon Chevron down\" d=\"M22.33,4.255l-8.811,8.809a2.443,2.443,0,0,1-1.989.685,2.451,2.451,0,0,1-1.991-.685L.729,4.255A2.492,2.492,0,0,1,4.252.729l7.277,7.277L18.8.729A2.493,2.493,0,0,1,22.33,4.255Z\" transform=\"translate(25.916 44.325) rotate(-90)\" fill-rule=\"evenodd\"><\/path><\/g><\/svg><span class=\"screen-reader-text\">&lt;strong>Language Translation&lt;\/strong><\/span><\/a><\/div><div class=\"content-box \" style=\"text-align:left\"><p class=\"content-box-offering-description\"><strong>Metaverse<\/strong><\/p><a class=\"content-block-offerings-arrow\" href=\"https:\/\/www.sutherlandglobal.com\/insights\/glossary\/what-is-the-metaverse\" target=\"_self\" rel=\"noopener\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"83.592\" height=\"84.592\" viewBox=\"0 0 77 79\"><defs><filter id=\"Ellipse_122\" x=\"0\" y=\"0\" width=\"83.592\" height=\"83.592\" filterUnits=\"userSpaceOnUse\"><feOffset dy=\"3\" input=\"SourceAlpha\"><\/feOffset><feGaussianBlur stdDeviation=\"3\" result=\"blur\"><\/feGaussianBlur><feFlood flood-opacity=\"0.161\"><\/feFlood><feComposite operator=\"in\" in2=\"blur\"><\/feComposite><feComposite in=\"SourceGraphic\"><\/feComposite><\/filter><\/defs><g id=\"Group_4174\" data-name=\"Group 4174\" transform=\"translate(9 6)\"><g transform=\"matrix(1, 0, 0, 1, -9, -6)\" filter=\"url(#Ellipse_122)\"><ellipse id=\"Ellipse_122-2\" data-name=\"Ellipse 122\" cx=\"32.796\" cy=\"32.796\" rx=\"32.796\" ry=\"32.796\" transform=\"translate(9 6)\" fill=\"#fff\"><\/ellipse><\/g><path id=\"Icon_Chevron_down\" data-name=\"Icon Chevron down\" d=\"M22.33,4.255l-8.811,8.809a2.443,2.443,0,0,1-1.989.685,2.451,2.451,0,0,1-1.991-.685L.729,4.255A2.492,2.492,0,0,1,4.252.729l7.277,7.277L18.8.729A2.493,2.493,0,0,1,22.33,4.255Z\" transform=\"translate(25.916 44.325) rotate(-90)\" fill-rule=\"evenodd\"><\/path><\/g><\/svg><span class=\"screen-reader-text\">&lt;strong>Metaverse&lt;\/strong><\/span><\/a><\/div><div class=\"content-box \" style=\"text-align:left\"><p class=\"content-box-offering-description\"><strong>Predictive Analytics<\/strong><\/p><a class=\"content-block-offerings-arrow\" href=\"https:\/\/www.sutherlandglobal.com\/insights\/glossary\/what-is-predictive-analytics\" target=\"_self\" rel=\"noopener\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"83.592\" height=\"84.592\" viewBox=\"0 0 77 79\"><defs><filter id=\"Ellipse_122\" x=\"0\" y=\"0\" width=\"83.592\" height=\"83.592\" filterUnits=\"userSpaceOnUse\"><feOffset dy=\"3\" input=\"SourceAlpha\"><\/feOffset><feGaussianBlur stdDeviation=\"3\" result=\"blur\"><\/feGaussianBlur><feFlood flood-opacity=\"0.161\"><\/feFlood><feComposite operator=\"in\" in2=\"blur\"><\/feComposite><feComposite in=\"SourceGraphic\"><\/feComposite><\/filter><\/defs><g id=\"Group_4174\" data-name=\"Group 4174\" transform=\"translate(9 6)\"><g transform=\"matrix(1, 0, 0, 1, -9, -6)\" filter=\"url(#Ellipse_122)\"><ellipse id=\"Ellipse_122-2\" data-name=\"Ellipse 122\" cx=\"32.796\" cy=\"32.796\" rx=\"32.796\" ry=\"32.796\" transform=\"translate(9 6)\" fill=\"#fff\"><\/ellipse><\/g><path id=\"Icon_Chevron_down\" data-name=\"Icon Chevron down\" d=\"M22.33,4.255l-8.811,8.809a2.443,2.443,0,0,1-1.989.685,2.451,2.451,0,0,1-1.991-.685L.729,4.255A2.492,2.492,0,0,1,4.252.729l7.277,7.277L18.8.729A2.493,2.493,0,0,1,22.33,4.255Z\" transform=\"translate(25.916 44.325) rotate(-90)\" fill-rule=\"evenodd\"><\/path><\/g><\/svg><span class=\"screen-reader-text\">&lt;strong>Predictive Analytics&lt;\/strong><\/span><\/a><\/div><div class=\"content-box \" style=\"text-align:left\"><p class=\"content-box-offering-description\"><strong>Quality Assurance Testing Automation<\/strong><\/p><a class=\"content-block-offerings-arrow\" href=\"https:\/\/www.sutherlandglobal.com\/insights\/glossary\/what-is-quality-assurance-testing-automation\" target=\"_self\" rel=\"noopener\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"83.592\" height=\"84.592\" viewBox=\"0 0 77 79\"><defs><filter id=\"Ellipse_122\" x=\"0\" y=\"0\" width=\"83.592\" height=\"83.592\" filterUnits=\"userSpaceOnUse\"><feOffset dy=\"3\" input=\"SourceAlpha\"><\/feOffset><feGaussianBlur stdDeviation=\"3\" result=\"blur\"><\/feGaussianBlur><feFlood flood-opacity=\"0.161\"><\/feFlood><feComposite operator=\"in\" in2=\"blur\"><\/feComposite><feComposite in=\"SourceGraphic\"><\/feComposite><\/filter><\/defs><g id=\"Group_4174\" data-name=\"Group 4174\" transform=\"translate(9 6)\"><g transform=\"matrix(1, 0, 0, 1, -9, -6)\" filter=\"url(#Ellipse_122)\"><ellipse id=\"Ellipse_122-2\" data-name=\"Ellipse 122\" cx=\"32.796\" cy=\"32.796\" rx=\"32.796\" ry=\"32.796\" transform=\"translate(9 6)\" fill=\"#fff\"><\/ellipse><\/g><path id=\"Icon_Chevron_down\" data-name=\"Icon Chevron down\" d=\"M22.33,4.255l-8.811,8.809a2.443,2.443,0,0,1-1.989.685,2.451,2.451,0,0,1-1.991-.685L.729,4.255A2.492,2.492,0,0,1,4.252.729l7.277,7.277L18.8.729A2.493,2.493,0,0,1,22.33,4.255Z\" transform=\"translate(25.916 44.325) rotate(-90)\" fill-rule=\"evenodd\"><\/path><\/g><\/svg><span class=\"screen-reader-text\">Quality Assurance Testing Automation<\/span><\/a><\/div><div class=\"content-box \" style=\"text-align:left\"><p class=\"content-box-offering-description\"><strong>Real-Time Analytics<\/strong><\/p><a class=\"content-block-offerings-arrow\" href=\"https:\/\/www.sutherlandglobal.com\/insights\/glossary\/what-is-real-time-analytics\" target=\"_self\" rel=\"noopener\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"83.592\" height=\"84.592\" viewBox=\"0 0 77 79\"><defs><filter id=\"Ellipse_122\" x=\"0\" y=\"0\" width=\"83.592\" height=\"83.592\" filterUnits=\"userSpaceOnUse\"><feOffset dy=\"3\" 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Analytics&lt;\/strong><\/span><\/a><\/div><div class=\"content-box \" style=\"text-align:left\"><p class=\"content-box-offering-description\"><strong>Robotic Process Automation<\/strong><\/p><a class=\"content-block-offerings-arrow\" href=\"https:\/\/www.sutherlandglobal.com\/insights\/glossary\/what-is-rpa\" target=\"_self\" rel=\"noopener\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"83.592\" height=\"84.592\" viewBox=\"0 0 77 79\"><defs><filter id=\"Ellipse_122\" x=\"0\" y=\"0\" width=\"83.592\" height=\"83.592\" filterUnits=\"userSpaceOnUse\"><feOffset dy=\"3\" input=\"SourceAlpha\"><\/feOffset><feGaussianBlur stdDeviation=\"3\" result=\"blur\"><\/feGaussianBlur><feFlood flood-opacity=\"0.161\"><\/feFlood><feComposite operator=\"in\" in2=\"blur\"><\/feComposite><feComposite in=\"SourceGraphic\"><\/feComposite><\/filter><\/defs><g id=\"Group_4174\" data-name=\"Group 4174\" transform=\"translate(9 6)\"><g transform=\"matrix(1, 0, 0, 1, -9, -6)\" 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