{"id":28320,"date":"2024-01-25T15:39:52","date_gmt":"2024-01-25T15:39:52","guid":{"rendered":"https:\/\/www.sutherlandglobal.com\/?page_id=28320"},"modified":"2025-03-27T03:23:02","modified_gmt":"2025-03-27T11:23:02","slug":"sutherland-agent-success","status":"publish","type":"page","link":"https:\/\/www.sutherlandglobal.com\/de\/products-x-platforms\/sutherland-agent-success","title":{"rendered":"Sutherland\u00a0Agent Success"},"content":{"rendered":"\n<div class=\"wp-block-sutherland-home-media-banner home-media-banner  home-media-banner-animation textAlign-left\"><style type=\"text\/css\">@media only screen and (min-width: 1140px) {header.sutherland-header .sutherland-menu ul.menu>li>a{color: #fff;};}}<\/style><div class=\"home-media-banner__background-image\" style=\"background-image:url(https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/Agent-Success-1920x550-1.jpg);background-color:#26235D\"><div class=\"home-media-banner__overlay\" style=\"background-color:#000;opacity:0.2\"><\/div><\/div><div class=\"home-media-banner__content-section\" style=\"text-align:left\"><button id=\"playButton\">Play Video<\/button><div class=\"home-media-banner__content-inner\"><p style=\"color:#FFFFFF\" class=\"subtitle\">SUTHERLAND AGENT SUCCESS<\/p><h1 style=\"color:#FFF\"><span class=\"title-text second\"><strong>Verbessern Sie die Erfahrung Ihrer Mitarbeiter<\/strong><\/span><\/h1><div class=\"banner-subtext\"><p style=\"color:#FFF\"><\/p><\/div><p class=\"btn-main btn-secondary-dark watch-view-btn\" data-videoembedlink=\"https:\/\/player.vimeo.com\/video\/836933689\">Video ansehen<\/p><div class=\"custom-model-main\"><div class=\"custom-model-inner\"><div class=\"close-btn\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"17.732\" height=\"17.234\" viewBox=\"0 0 17.732 17.234\"><g id=\"Group_1000\" data-name=\"Group 1000\" transform=\"translate(0 17.234) rotate(-90)\"><path id=\"Icon_Chevron_down\" data-name=\"Icon Chevron down\" d=\"M17.171,7.31,10.4.536A1.879,1.879,0,0,0,8.866.009,1.885,1.885,0,0,0,7.334.536L.56,7.31a1.917,1.917,0,1,0,2.71,2.711l5.6-5.6,5.594,5.6A1.917,1.917,0,0,0,17.171,7.31Z\" transform=\"translate(6.652 17.732) rotate(-90)\" fill=\"#b4b4b4\" fill-rule=\"evenodd\"><\/path><path id=\"Icon_Chevron_down-2\" data-name=\"Icon Chevron down\" d=\"M17.171,7.31,10.4.536A1.879,1.879,0,0,0,8.866.009,1.885,1.885,0,0,0,7.334.536L.56,7.31a1.917,1.917,0,1,0,2.71,2.711l5.6-5.6,5.594,5.6A1.917,1.917,0,0,0,17.171,7.31Z\" transform=\"translate(10.581) rotate(90)\" fill=\"#b4b4b4\" fill-rule=\"evenodd\"><\/path><\/g><\/svg><\/div><div class=\"custom-model-wrap\"><div class=\"pop-up-content-wrap\"><iframe width=\"560\" height=\"315\" src=\"\" title=\"YouTube video player\" frameborder=\"0\" sandbox=\"allow-scripts allow-same-origin allow-presentation\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" allowfullscreen loading=\"lazy\"><\/iframe><\/div><\/div><\/div><div class=\"bg-overlay\"><\/div><\/div><\/div><\/div><div class=\"hero-donw-arrow\"><img loading=\"lazy\" decoding=\"async\" src=\"\/wp-content\/themes\/sutherland\/assets\/src\/images\/hero-down-arrow.svg\" width=\"31\" height=\"19\" role=\"button\" alt=\"Down Scroll\" title=\"Down Scroll\"\/><\/div><\/div>\n\n\n\n<div class=\"wp-block-sutherland-intro-block intro-block-sections\"><div class=\"intro-block-left\" style=\"background-image:linear-gradient(0deg, #EDEFEE 0%, #FFFFFF 100%)\"><h2 style=\"color:#2C3546\">Verbesserung der Effektivit\u00e4t und Erfahrung des Kundensupports<\/h2><\/div><div class=\"intro-block-right\">\n<p>Sutherland Agent Success ist eine cloudbasierte KI-L\u00f6sung, die die Produktivit\u00e4t von Contact\u202fCenter-Agenten in ihren Kundeninteraktionen steigert.&nbsp;<\/p>\n\n\n\n<p>Die L\u00f6sung l\u00e4sst sich in Omnichannel-L\u00f6sungen sowie CRM- und Support-Anwendungen f\u00fcr Kunden integrieren und bietet den Agenten eine intelligente Anleitung und Vorschl\u00e4ge in Echtzeit. Die Agenten werden dadurch in die Lage versetzt, einen unvergleichlichen Kundenservice zu bieten, der sich durch ein hohes Ma\u00df an Einf\u00fchlungsverm\u00f6gen und prompte, gut informierte Antworten auszeichnet.&nbsp;<\/p>\n\n\n\n<p>Die Grundlage von Sutherland Agent Success basiert auf der Google Cloud und der Google CCAI-Technologie, die die modernste Technologie f\u00fcr nat\u00fcrliches Sprachverst\u00e4ndnis und Spracherkennung bieten.&nbsp;<\/p>\n\n\n\n<p>Zus\u00e4tzlich zu dieser soliden Grundlage hat Sutherland propriet\u00e4re Technologien hinzugef\u00fcgt, u.\u202fa. die patentierte Augmentationstechnologie und generative KI-Funktionen.&nbsp;<\/p>\n\n\n\n<div class=\"wp-block-sutherland-only-button sutherland-button\" id=\"button-a457641a-a836-4536-ade2-360f71038353\" style=\"text-align:left\"><a href=\"\/de\/contact-us\" class=\"btn-main btn-secondary\" target=\"_self\" rel=\"noopener\">Kontakt<\/a><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-sutherland-three-column-text three-column-text-main three-column-text-layout-column-3-view\" style=\"background-image:linear-gradient(140deg, #26235d, #26235d, #b82659)\"><div class=\"three-column-text-main__title-section\" style=\"text-align:left\"><h2 style=\"color:#FFFFFF\">Funktionen und Vorteile<\/h2><\/div><div class=\"three-column-text-main__box-section\"><div class=\"three-column-text-main__inner-box\"><div class=\"three-column-text-main__boxes\"><div class=\"three-column-text-main__box\"><div class=\"three-column-text-main__box-inner\"><div class=\"three-column-text-main__box-content\"><h3 style=\"color:#FFFFFF\">Einheitliche Workspace-Erfahrung<\/h3><p style=\"color:#FFFFFF\">Steigern Sie die Effizienz Ihrer Belegschaft durch eine einheitliche, jederzeit zug\u00e4ngliche Weboberfl\u00e4che, und erh\u00f6hen Sie so ihre Produktivit\u00e4t.<\/p><\/div><\/div><\/div><div class=\"three-column-text-main__box\"><div class=\"three-column-text-main__box-inner\"><div class=\"three-column-text-main__box-content\"><h3 style=\"color:#FFFFFF\">Zusammenfassung und Extraktion spezieller Einheiten<\/h3><p style=\"color:#FFFFFF\">Erstellen Sie pr\u00e4gnante Zusammenfassungen von Auftr\u00e4gen, und identifizieren und kategorisieren Sie benannte Einheiten und Schl\u00fcsselphrasen genau.<\/p><\/div><\/div><\/div><div class=\"three-column-text-main__box\"><div class=\"three-column-text-main__box-inner\"><div class=\"three-column-text-main__box-content\"><h3 style=\"color:#FFFFFF\">Vorschl\u00e4ge f\u00fcr Antworten<\/h3><p style=\"color:#FFFFFF\">Geben Sie den Agenten in Echtzeit Empfehlungen in Form von relevanten Inhalten der Wissensdatenbank oder Gen-KI-gest\u00fctzten Antworten, automatisch und ohne manuelle Suche durch den Agenten.<\/p><\/div><\/div><\/div><div class=\"three-column-text-main__box\"><div class=\"three-column-text-main__box-inner\"><div class=\"three-column-text-main__box-content\"><h3 style=\"color:#FFFFFF\">Dialogorientierte Erkenntnisse<\/h3><p style=\"color:#FFFFFF\">Treffen Sie datengest\u00fctzte Entscheidungen \u00fcber die Teamleistung und die Kundenstimme mit detaillierten Berichten, die Schl\u00fcsselmomente und Ergebnisprognosen aufzeigen.<\/p><\/div><\/div><\/div><div class=\"three-column-text-main__box\"><div class=\"three-column-text-main__box-inner\"><div class=\"three-column-text-main__box-content\"><h3 style=\"color:#FFFFFF\">Echtzeit-Coaching<\/h3><p style=\"color:#FFFFFF\">Erzielen Sie sofortige Verbesserungen, indem Sie Agenten in Echtzeit auf automatisierte, programmatische Weise leiten oder mit intelligenter Filterung, die es Managern erm\u00f6glicht, Situationen zu priorisieren.<\/p><\/div><\/div><\/div><div class=\"three-column-text-main__box\"><div class=\"three-column-text-main__box-inner\"><div class=\"three-column-text-main__box-content\"><h3 style=\"color:#FFFFFF\">Agent Autopilot<\/h3><p style=\"color:#FFFFFF\">Automatisiert routinem\u00e4\u00dfige Chat-Interaktionen f\u00fcr Agenten oder erm\u00f6glicht die Handhabung von Konversationen durch einen virtuellen Agenten.<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n\n\n\t\t\t<div id=\"casestudy-slider-1\" class=\"wp-block-sutherland-casestudy-slider case-study-slider show-heading overlap-prev-block\">\n\t\t\t\t<style>\n\t\t\t\t\t#casestudy-slider-1.case-study-slider .casestudy-slider__title-section .casestudy-slider__arrows button{border-color:#26235d !important;background-color:rgba(228, 227, 245, 0.2) !important;}#casestudy-slider-1.case-study-slider .casestudy-slider__title-section .casestudy-slider__arrows svg path{fill:#26235d !important;stroke:#26235d !important;}\t\t\t\t<\/style>\n\t\t\t\t<div class=\"casestudy-slider show-arrows show-dots\">\n\t\t\t\t\t<div class=\"casestudy-slider__inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__title-section\" style=\"background-color: #FFFFFF\">\n\t\t\t\t\t\t\t\t<h2 style=\"color: #272F3D\">Fallstudien<\/h2>\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"transformation-stories-slider__arrows\">\n\t\t\t\t\t\t\t<div class=\"casestudy-slider__arrows\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<button class=\"prevarrow transformation-stories-previous\">\n\t\t\t\t\t\t\t\t\t\t\t<svg width=\"10\" height=\"14\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t\t\t\t\t\t\t\t\t<path d=\"M8.28315 12.5242L8.28317 12.5242C9.07228 11.7188 9.07228 10.4099 8.28317 9.60455L6.16673 7.44446C5.79008 7.06005 5.79009 6.43995 6.16673 6.05554L8.24909 3.93023C9.03883 3.12421 9.07333 1.8157 8.31298 1.00696C7.91578 0.584481 7.38938 0.375 6.86352 0.375C6.35066 0.375 5.83739 0.574296 5.44397 0.975831C5.44397 0.975832 5.44397 0.975833 5.44397 0.975834L1.21684 5.29024L1.21683 5.29024C0.427722 6.09562 0.427722 7.40448 1.21683 8.20986L5.44395 12.5242C6.229 13.3253 7.49834 13.3253 8.28315 12.5242Z\" fill=\"black\" stroke=\"#26235D\" stroke-width=\"0.75\" \/>\n\t\t\t\t\t\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t\t\t\t\t\tPrevious\n\t\t\t\t\t\t\t\t\t\t<\/button>\t\t\t\t\t\t\t\t\t\t\t<button class=\"nextarrow transformation-stories-next\">\n\t\t\t\t\t\t\t\t\t\t\t<svg width=\"10\" height=\"14\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t\t\t\t\t\t\t\t\t<path d=\"M1.34185 12.5242L1.34183 12.5242C0.552723 11.7188 0.552723 10.4099 1.34183 9.60455L3.45827 7.44446C3.83492 7.06005 3.83491 6.43995 3.45827 6.05554L1.37591 3.93023C0.586175 3.12421 0.551672 1.8157 1.31202 1.00696C1.70922 0.584481 2.23562 0.375 2.76148 0.375C3.27434 0.375 3.78761 0.574296 4.18103 0.975831C4.18103 0.975832 4.18103 0.975833 4.18103 0.975834L8.40816 5.29024L8.40817 5.29024C9.19728 6.09562 9.19728 7.40448 8.40817 8.20986L4.18105 12.5242C3.396 13.3253 2.12666 13.3253 1.34185 12.5242Z\" fill=\"black\" stroke=\"#26235D\" stroke-width=\"0.75\" \/>\n\t\t\t\t\t\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t\t\t\t\t\tNext\n\t\t\t\t\t\t\t\t\t\t<\/button>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<\/div>\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t<div class=\"casestudy-slider__slide-main slick-init-loader\" \n\t\t\t\t\t\t\tdata-slide-autoplay=\"true\"\n\t\t\t\t\t\t\tdata-slide-arrows=\"true\"\n\t\t\t\t\t\t\tdata-slide-dots=\"true\"\n\t\t\t\t\t\t\tdata-slide-desktop=\"3\"\n\t\t\t\t\t\t\tdata-slide-tablet=\"2\"\n\t\t\t\t\t\t\tdata-slide-mobile=\"1\"\n\t\t\t\t\t\t\tstyle=\"background-color: #FFFFFF\"\n\t\t\t\t\t\t\trole=\"list\"\n\t\t\t\t\t\t>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__slide\" role=\"listitem\" aria-label=\"Sutherland verhindert 15\u202f% Umsatzverlust f\u00fcr eine f\u00fchrendes globales Forschungsunternehmen durch verbessertes Datenmanagement und Governance\"\n\t\t\t\t\t\t\t\t\t>\n\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__content\"  data-url=\"https:\/\/www.sutherlandglobal.com\/de\/insights\/case-study\/enhanced-data-governance-and-management\">\n\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"770\" height=\"446\" src=\"https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/CS4b-770x446-1.jpg?w=770\" class=\"attachment-1032 size-1032\" alt=\"Sutherland verhindert 15\u202f% Umsatzverlust f\u00fcr eine f\u00fchrendes globales...\" title=\"Sutherland verhindert 15\u202f% Umsatzverlust f\u00fcr eine f\u00fchrendes globales...\" srcset=\"https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/CS4b-770x446-1.jpg 770w, https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/CS4b-770x446-1.jpg?resize=300,174 300w, https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/CS4b-770x446-1.jpg?resize=768,445 768w\" sizes=\"auto, (max-width: 770px) 100vw, 770px\" \/>\t\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__overlay\" style=\"background-color: rgba(0, 0, 0, 0.5)\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.sutherlandglobal.com\/de\/insights\/case-study\/enhanced-data-governance-and-management\" class=\"case-study-item-link\"><span class=\"screen-reader-text\">Sutherland verhindert 15\u202f% Umsatzverlust f\u00fcr eine f\u00fchrendes globales Forschungsunternehmen durch verbessertes Datenmanagement und Governance<\/span><\/a>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__content-inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"drawer-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tFallstudie\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__details\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.sutherlandglobal.com\/de\/insights\/case-study\/enhanced-data-governance-and-management\" class=\"case-study-block-title\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tSutherland verhindert 15\u202f% Umsatzverlust f\u00fcr eine f\u00fchrendes globales Forschungsunternehmen durch verbessertes Datenmanagement und Governance \n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"btn-main btn-white-arrow\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.sutherlandglobal.com\/de\/insights\/case-study\/enhanced-data-governance-and-management\" aria-label=\"Sutherland verhindert 15\u202f% Umsatzverlust f\u00fcr eine f\u00fchrendes globales...\">Mehr lesen<span class=\"screen-reader-text\">Mehr lesen &#8211; Sutherland verhindert 15\u202f% Umsatzverlust f\u00fcr eine f\u00fchrendes globales Forschungsunternehmen durch verbessertes Datenmanagement und Governance<\/span><\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div> \n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__slide\" role=\"listitem\" aria-label=\"Effizienzsteigerung um 25\u202f% und Kostenoptimierung um 40\u202f%: Ein f\u00fchrender Finanzdienstleister transformiert mit Sutherland seinen Betrieb. \"\n\t\t\t\t\t\t\t\t\t>\n\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__content\"  data-url=\"https:\/\/www.sutherlandglobal.com\/de\/insights\/case-study\/leading-financial-services-provider-accelerates-operational-efficiencies\">\n\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"770\" height=\"446\" src=\"https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/CS6-770x446-1.jpg?w=770\" class=\"attachment-1032 size-1032\" alt=\"Effizienzsteigerung um 25\u202f% und Kostenoptimierung um 40\u202f%: Ein f\u00fchrender...\" title=\"Effizienzsteigerung um 25\u202f% und Kostenoptimierung um 40\u202f%: Ein f\u00fchrender...\" srcset=\"https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/CS6-770x446-1.jpg 770w, https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/CS6-770x446-1.jpg?resize=300,174 300w, https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/CS6-770x446-1.jpg?resize=768,445 768w\" sizes=\"auto, (max-width: 770px) 100vw, 770px\" \/>\t\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__overlay\" style=\"background-color: rgba(0, 0, 0, 0.5)\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.sutherlandglobal.com\/de\/insights\/case-study\/leading-financial-services-provider-accelerates-operational-efficiencies\" class=\"case-study-item-link\"><span class=\"screen-reader-text\">Effizienzsteigerung um 25\u202f% und Kostenoptimierung um 40\u202f%: Ein f\u00fchrender Finanzdienstleister transformiert mit Sutherland seinen Betrieb. <\/span><\/a>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__content-inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"drawer-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tFallstudie\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__details\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.sutherlandglobal.com\/de\/insights\/case-study\/leading-financial-services-provider-accelerates-operational-efficiencies\" class=\"case-study-block-title\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tEffizienzsteigerung um 25\u202f% und Kostenoptimierung um 40\u202f%: Ein f\u00fchrender Finanzdienstleister transformiert mit Sutherland seinen Betrieb.  \n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"btn-main btn-white-arrow\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.sutherlandglobal.com\/de\/insights\/case-study\/leading-financial-services-provider-accelerates-operational-efficiencies\" aria-label=\"Effizienzsteigerung um 25\u202f% und Kostenoptimierung um 40\u202f%: Ein f\u00fchrender...\">Mehr lesen<span class=\"screen-reader-text\">Mehr lesen &#8211; Effizienzsteigerung um 25\u202f% und Kostenoptimierung um 40\u202f%: Ein f\u00fchrender Finanzdienstleister transformiert mit Sutherland seinen Betrieb. <\/span><\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div> \n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__slide\" role=\"listitem\" aria-label=\"Sutherland unterst\u00fctzt ein Tech-Unternehmen der Fortune\u202f100 bei der Steigerung der ARR um 89\u202f% durch die Transformation des Kundenservice\"\n\t\t\t\t\t\t\t\t\t>\n\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__content\"  data-url=\"https:\/\/www.sutherlandglobal.com\/de\/insights\/case-study\/drive-growth-by-transforming-customer-services\">\n\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"859\" height=\"507\" src=\"https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/859x507-case-study-New-site-hero-Tech-CME-Cisco.jpg?w=859\" class=\"attachment-1032 size-1032\" alt=\"Sutherland unterst\u00fctzt ein Tech-Unternehmen der Fortune\u202f100 bei der Steigerung der ARR um...\" title=\"Sutherland unterst\u00fctzt ein Tech-Unternehmen der Fortune\u202f100 bei der Steigerung der ARR um...\" srcset=\"https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/859x507-case-study-New-site-hero-Tech-CME-Cisco.jpg 859w, https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/859x507-case-study-New-site-hero-Tech-CME-Cisco.jpg?resize=300,177 300w, https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/859x507-case-study-New-site-hero-Tech-CME-Cisco.jpg?resize=768,453 768w\" sizes=\"auto, (max-width: 859px) 100vw, 859px\" \/>\t\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__overlay\" style=\"background-color: rgba(0, 0, 0, 0.5)\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.sutherlandglobal.com\/de\/insights\/case-study\/drive-growth-by-transforming-customer-services\" class=\"case-study-item-link\"><span class=\"screen-reader-text\">Sutherland unterst\u00fctzt ein Tech-Unternehmen der Fortune\u202f100 bei der Steigerung der ARR um 89\u202f% durch die Transformation des Kundenservice<\/span><\/a>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__content-inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"drawer-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tFallstudie\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__details\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.sutherlandglobal.com\/de\/insights\/case-study\/drive-growth-by-transforming-customer-services\" class=\"case-study-block-title\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tSutherland unterst\u00fctzt ein Tech-Unternehmen der Fortune\u202f100 bei der Steigerung der ARR um 89\u202f% durch die Transformation des Kundenservice \n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"btn-main btn-white-arrow\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.sutherlandglobal.com\/de\/insights\/case-study\/drive-growth-by-transforming-customer-services\" aria-label=\"Sutherland unterst\u00fctzt ein Tech-Unternehmen der Fortune\u202f100 bei der Steigerung der ARR um...\">Mehr lesen<span class=\"screen-reader-text\">Mehr lesen &#8211; Sutherland unterst\u00fctzt ein Tech-Unternehmen der Fortune\u202f100 bei der Steigerung der ARR um 89\u202f% durch die Transformation des Kundenservice<\/span><\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div> \n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__slide\" role=\"listitem\" aria-label=\"Fortune-500-Unternehmen f\u00fcr Dateninfrastruktur arbeitet mit Sutherland zusammen, um neue Ebenen der Kundenzufriedenheit zu erschlie\u00dfen\"\n\t\t\t\t\t\t\t\t\t>\n\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__content\"  data-url=\"https:\/\/www.sutherlandglobal.com\/de\/insights\/case-study\/next-level-support-efficiency\">\n\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"859\" height=\"507\" src=\"https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/859x507-case-study-New-site-hero-Tech-CME-NetApp.jpg?w=859\" class=\"attachment-1032 size-1032\" alt=\"Fortune-500-Unternehmen f\u00fcr Dateninfrastruktur arbeitet mit Sutherland zusammen, um neue...\" title=\"Fortune-500-Unternehmen f\u00fcr Dateninfrastruktur arbeitet mit Sutherland zusammen, um neue...\" srcset=\"https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/859x507-case-study-New-site-hero-Tech-CME-NetApp.jpg 859w, https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/859x507-case-study-New-site-hero-Tech-CME-NetApp.jpg?resize=300,177 300w, https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/859x507-case-study-New-site-hero-Tech-CME-NetApp.jpg?resize=768,453 768w\" sizes=\"auto, (max-width: 859px) 100vw, 859px\" \/>\t\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__overlay\" style=\"background-color: rgba(0, 0, 0, 0.5)\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.sutherlandglobal.com\/de\/insights\/case-study\/next-level-support-efficiency\" class=\"case-study-item-link\"><span class=\"screen-reader-text\">Fortune-500-Unternehmen f\u00fcr Dateninfrastruktur arbeitet mit Sutherland zusammen, um neue Ebenen der Kundenzufriedenheit zu erschlie\u00dfen<\/span><\/a>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__content-inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"drawer-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tFallstudie\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__details\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.sutherlandglobal.com\/de\/insights\/case-study\/next-level-support-efficiency\" class=\"case-study-block-title\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tFortune-500-Unternehmen f\u00fcr Dateninfrastruktur arbeitet mit Sutherland zusammen, um neue Ebenen der Kundenzufriedenheit zu erschlie\u00dfen \n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"btn-main btn-white-arrow\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.sutherlandglobal.com\/de\/insights\/case-study\/next-level-support-efficiency\" aria-label=\"Fortune-500-Unternehmen f\u00fcr Dateninfrastruktur arbeitet mit Sutherland zusammen, um neue...\">Mehr lesen<span class=\"screen-reader-text\">Mehr lesen &#8211; Fortune-500-Unternehmen f\u00fcr Dateninfrastruktur arbeitet mit Sutherland zusammen, um neue Ebenen der Kundenzufriedenheit zu erschlie\u00dfen<\/span><\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div> \n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\n\n\n<div class=\"wp-block-sutherland-content-block gradient-boxes\"><div class=\"content-block-main-section content-block-option-1\"><div class=\"top-heading-section\"><h2 style=\"text-align:left;color:\">Partnerschaften und Integrationen in verbreitete CX-L\u00f6sungen von Drittanbietern<\/h2><p style=\"text-align:left;color:\"><\/p><\/div><div class=\"content-box-outer\"><div class=\"content-box \" style=\"text-align:left\"><p class=\"content-box-offering-description\">Sutherland Agent Success auf Zendesk Marketplace<\/p><a class=\"content-block-offerings-arrow\" href=\"https:\/\/zendesk.com\/in\/marketplace\/apps\/support\/610970\/sutherland-agent-success\/\" target=\"_blank\" rel=\"noopener\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"83.592\" height=\"84.592\" viewBox=\"0 0 77 79\"><defs><filter id=\"Ellipse_122\" x=\"0\" y=\"0\" width=\"83.592\" height=\"83.592\" filterUnits=\"userSpaceOnUse\"><feOffset dy=\"3\" input=\"SourceAlpha\"><\/feOffset><feGaussianBlur stdDeviation=\"3\" result=\"blur\"><\/feGaussianBlur><feFlood flood-opacity=\"0.161\"><\/feFlood><feComposite operator=\"in\" in2=\"blur\"><\/feComposite><feComposite in=\"SourceGraphic\"><\/feComposite><\/filter><\/defs><g id=\"Group_4174\" data-name=\"Group 4174\" transform=\"translate(9 6)\"><g transform=\"matrix(1, 0, 0, 1, -9, -6)\" filter=\"url(#Ellipse_122)\"><ellipse id=\"Ellipse_122-2\" data-name=\"Ellipse 122\" cx=\"32.796\" cy=\"32.796\" rx=\"32.796\" ry=\"32.796\" transform=\"translate(9 6)\" fill=\"#fff\"><\/ellipse><\/g><path id=\"Icon_Chevron_down\" data-name=\"Icon Chevron down\" d=\"M22.33,4.255l-8.811,8.809a2.443,2.443,0,0,1-1.989.685,2.451,2.451,0,0,1-1.991-.685L.729,4.255A2.492,2.492,0,0,1,4.252.729l7.277,7.277L18.8.729A2.493,2.493,0,0,1,22.33,4.255Z\" transform=\"translate(25.916 44.325) rotate(-90)\" fill-rule=\"evenodd\"><\/path><\/g><\/svg><span class=\"screen-reader-text\">Sutherland Agent Success on Zendesk Marketplace<\/span><\/a><\/div><div class=\"content-box \" style=\"text-align:left\"><p class=\"content-box-offering-description\">Sutherland Agent Success auf LivePerson Marketplace<\/p><a class=\"content-block-offerings-arrow\" href=\"https:\/\/partners.liveperson.com\/english\/marketplace\/solution\/2823\/sutherland-agent-success\" target=\"_blank\" rel=\"noopener\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"83.592\" height=\"84.592\" viewBox=\"0 0 77 79\"><defs><filter id=\"Ellipse_122\" x=\"0\" y=\"0\" width=\"83.592\" height=\"83.592\" filterUnits=\"userSpaceOnUse\"><feOffset dy=\"3\" input=\"SourceAlpha\"><\/feOffset><feGaussianBlur stdDeviation=\"3\" result=\"blur\"><\/feGaussianBlur><feFlood flood-opacity=\"0.161\"><\/feFlood><feComposite operator=\"in\" in2=\"blur\"><\/feComposite><feComposite in=\"SourceGraphic\"><\/feComposite><\/filter><\/defs><g id=\"Group_4174\" data-name=\"Group 4174\" transform=\"translate(9 6)\"><g transform=\"matrix(1, 0, 0, 1, -9, -6)\" filter=\"url(#Ellipse_122)\"><ellipse id=\"Ellipse_122-2\" data-name=\"Ellipse 122\" cx=\"32.796\" cy=\"32.796\" rx=\"32.796\" ry=\"32.796\" transform=\"translate(9 6)\" fill=\"#fff\"><\/ellipse><\/g><path id=\"Icon_Chevron_down\" data-name=\"Icon Chevron down\" d=\"M22.33,4.255l-8.811,8.809a2.443,2.443,0,0,1-1.989.685,2.451,2.451,0,0,1-1.991-.685L.729,4.255A2.492,2.492,0,0,1,4.252.729l7.277,7.277L18.8.729A2.493,2.493,0,0,1,22.33,4.255Z\" transform=\"translate(25.916 44.325) rotate(-90)\" fill-rule=\"evenodd\"><\/path><\/g><\/svg><span class=\"screen-reader-text\">Sutherland Agent Success on LivePerson Marketplace<\/span><\/a><\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-sutherland-column-image-text\"><div class=\"our-differentiators-colums\" style=\"background:linear-gradient(0deg,rgb(237,239,238) 0%,rgb(255,255,255) 54%,rgb(255,255,255) 100%)\"><div class=\"our-differentiators-colum left\" style=\"background:linear-gradient(121deg, rgba(224, 141, 57, 0.36) 0%, rgba(255, 255, 255, 0.36) 31%, rgba(255, 255, 255, 0.36) 64%, rgba(224, 141, 57, 0.36) 100%)\"><h2 style=\"color:#2C3546;text-align:left\">Freisetzung digitaler Leistung<\/h2><div class=\"our-differentiators-img\"><\/div><\/div><div class=\"our-differentiators-colum right\" style=\"text-align:left\"><div class=\"inner-mid-col-text-section\"><div class=\"accordian-text-section\"><div class=\"accordian-text-title\"><p class=\"title\" style=\"color:#2C3546\"><strong>Branchenf\u00fchrende Innovationen<\/strong><\/p><\/div><div class=\"accordian-text-descriptions\"><p class=\"description\" style=\"color:#2C3546\">Die KI-gest\u00fctzten Produkte und Plattformen von Sutherland basieren auf mehr als 200 patentierten Erfindungen und erm\u00f6glichen Unternehmen Innovationen, Prozessrationalisierungen und au\u00dfergew\u00f6hnliche Erfahrungen.\u00a0<\/p><\/div><\/div><div class=\"accordian-text-section\"><div class=\"accordian-text-title\"><p class=\"title\" style=\"color:#2C3546\"><strong>Verbesserte Agentenleistung<\/strong><\/p><\/div><div class=\"accordian-text-descriptions\"><p class=\"description\" style=\"color:#2C3546\">Bieten Sie Agenten Anleitungen in Echtzeit und sofortigen Zugriff auf kontextbezogene Informationen, Best Practices und Tipps zur Fehlerbehebung, um Anfragen effektiver und effizienter bearbeiten zu k\u00f6nnen.<\/p><\/div><\/div><div class=\"accordian-text-section\"><div class=\"accordian-text-title\"><p class=\"title\" style=\"color:#2C3546\"><strong>Kosteneinsparungen<\/strong><\/p><\/div><div class=\"accordian-text-descriptions\"><p class=\"description\" style=\"color:#2C3546\">Erzielen Sie Kosteneinsparungen, und maximieren Sie den ROI, indem Sie die Produktivit\u00e4t der Mitarbeiter verbessern und die Schulungszeit reduzieren.<\/p><\/div><\/div><div class=\"accordian-text-section\"><div class=\"accordian-text-title\"><p class=\"title\" style=\"color:#2C3546\"><strong>Auf Ihre Bed\u00fcrfnisse zugeschnitten<\/strong><\/p><\/div><div class=\"accordian-text-descriptions\"><p class=\"description\" style=\"color:#2C3546\">Wir bieten vom ersten Tag an ma\u00dfgeschneiderte L\u00f6sungen mit maximalem Nutzen und passen uns nahtlos an Ver\u00e4nderungen und Saisons an.<\/p><\/div><\/div><div class=\"accordian-text-section\"><div class=\"accordian-text-title\"><p class=\"title\" style=\"color:#2C3546\"><strong>Erh\u00f6hte Kundenzufriedenheit<\/strong><\/p><\/div><div class=\"accordian-text-descriptions\"><p class=\"description\" style=\"color:#2C3546\">Achieve higher satisfaction levels and loyalty with personalized, accurate, and timely responses to customer inquiries.\u00a0<\/p><\/div><\/div><\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-sutherland-contactus-form wp-block-sutherland-marketo-form marketo-form overlap-prev-block overlap-next-block remove-padding\" id=\"marketo-form-249404d6-6cb5-4ec8-9413-4caa9a153e95\" style=\"background-image:linear-gradient(to right, transparent, transparent)\"><div class=\"contactus-form-main contactus-main\"><div class=\"contactus-form-inner\"><div class=\"marketo-form__column\" style=\"background-image:url(https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/contact-background-1.jpg)\"><div class=\"mb-form__header\"><h2 style=\"color:#2C3546\">Kontakt<\/h2><\/div><div id=\"marketo-form-form-2105\" class=\"mb-form__wrap\"><div class=\"mb-form__success-msg hide\">Vielen Dank f\u00fcr Ihre Nachricht! Wir freuen uns darauf, bald mit Ihnen zu sprechen.<\/div><form class=\"marketo-form__form mktoForm\" id=\"mktoForm_2105\" data-forminstance=\"marketo-form-249404d6-6cb5-4ec8-9413-4caa9a153e95-mktoForm-2105\" data-munchkin=\"668-NEQ-306\" data-formid=\"2105\"><\/form><\/div><\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-sutherland-explore-v2\"><div class=\"sutherland-explore-v2 arrow-enable\"><div class=\"explore-v2 left-explore-v2-section\" style=\"text-align:left\"><div class=\"explore-v2-text\"><a href=\"\/de\/industries\"><span class=\"screen-reader-text\">Entdecken Sie alle Branchen<\/span><\/a><h3 style=\"color:#2C3546\">Entdecken Sie alle Branchen<\/h3><\/div><\/div><div class=\"explore-v2 right-explore-v2-section\" style=\"text-align:right\"><div class=\"explore-v2-text\"><a href=\"\/de\/services\"><span class=\"screen-reader-text\">Entdecken Sie alle L\u00f6sungen<\/span><\/a><h3 style=\"color:#2C3546\">Entdecken Sie alle L\u00f6sungen<\/h3><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":19,"featured_media":28538,"parent":2621,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"_trash_the_other_posts":false,"editor_notices":[],"footnotes":""},"class_list":["post-28320","page","type-page","status-publish","has-post-thumbnail"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.6 (Yoast SEO v26.7) - 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