{"id":33569,"date":"2024-04-16T05:52:45","date_gmt":"2024-04-16T05:52:45","guid":{"rendered":"https:\/\/www.sutherlandglobal.com\/?page_id=33569"},"modified":"2025-03-27T03:35:39","modified_gmt":"2025-03-27T11:35:39","slug":"telco-bpaas","status":"publish","type":"page","link":"https:\/\/www.sutherlandglobal.com\/de\/industries\/communications-media-and-entertainment\/communications-and-wireless\/telco-bpaas","title":{"rendered":"Telco BPaaS"},"content":{"rendered":"\n<div class=\"wp-block-sutherland-home-media-banner home-media-banner  home-media-banner-animation textAlign-left\"><style type=\"text\/css\">@media only screen and (min-width: 1140px) {header.sutherland-header .sutherland-menu ul.menu>li>a{color: #fff;};}}<\/style><div class=\"home-media-banner__background-image\" style=\"background-image:url(https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/Telco-BPaaS-1920x550-1.jpg);background-color:#26235D\"><div class=\"home-media-banner__overlay\" style=\"background-color:#000;opacity:0.2\"><\/div><\/div><div class=\"home-media-banner__content-section\" style=\"text-align:left\"><button id=\"playButton\">Play Video<\/button><div class=\"home-media-banner__content-inner\"><p style=\"color:#FFFFFF\" class=\"subtitle\">TELCO BPAAS<\/p><h1 style=\"color:#FFF\"><span class=\"title-text second\"><strong>\u00dcber Konnektivit\u00e4t hinausgehen, um einen Mehrwert zu schaffen<\/strong><\/span><\/h1><\/div><\/div><div class=\"hero-donw-arrow\"><img loading=\"lazy\" decoding=\"async\" src=\"\/wp-content\/themes\/sutherland\/assets\/src\/images\/hero-down-arrow.svg\" width=\"31\" height=\"19\" role=\"button\" alt=\"Down Scroll\" title=\"Down Scroll\"\/><\/div><\/div>\n\n\n\n<div class=\"wp-block-sutherland-intro-block intro-block-sections\"><div class=\"intro-block-left\" style=\"background-image:linear-gradient(0deg, #EDEFEE 0%, #FFFFFF 100%)\"><h2 style=\"color:#2C3546\">Zukunftsf\u00e4hige Telekommunikation, unterst\u00fctzt durch BPaaS<\/h2><\/div><div class=\"intro-block-right\">\n<p>Die schnelle Anpassung an Marktver\u00e4nderungen ist f\u00fcr Telekommunikationsunternehmen heute entscheidend. Innovationen wie MVNx, 5G, IoT, Edge Computing, Satellit und SMARTx Monetarisierung ver\u00e4ndern die Branche und verbessern die Kundenbindung und -leistung.<\/p>\n\n\n\n<p>Um wettbewerbsf\u00e4hig zu bleiben, m\u00fcssen Telekommunikationsunternehmen komplexe Prozesse und Systeme optimieren, um Geschwindigkeit und Skalierbarkeit zu erreichen und so operative Spitzenleistungen und messbare Ergebnisse zu erzielen. Nutzen Sie einen marktf\u00fchrenden, KI-gest\u00fctzten OSS\/BSS-Stack \u00fcber die gesamte Customer Journey, der sowohl Front- als auch Back-Office-Funktionen abdeckt, f\u00fcr Folgendes:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Optimierung von Customer Journeys<\/li>\n\n\n\n<li>Nahtlose Partnerintegration<\/li>\n\n\n\n<li>Nutzung von Marketplace-Funktionen<\/li>\n\n\n\n<li>Verk\u00fcrzung der Markteinf\u00fchrungszeit<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-sutherland-only-button sutherland-button\" id=\"button-0dce4736-404c-47bc-b263-407fce389d8c\" style=\"text-align:left\"><a href=\"\/de\/contact-us\" class=\"btn-main btn-secondary\" target=\"_self\" rel=\"noopener\">Kontakt <\/a><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-sutherland-accordion accordion-sections accordion-layout-1\"><div class=\"accordion-head-sections\" style=\"background-image:linear-gradient(140deg, rgb(29, 29, 71) 0%, rgb(33, 33, 82) 63%, rgb(172, 21, 76) 100%)\"><h2 style=\"color:#ffffff\">Unsere L\u00f6sungen<\/h2><p style=\"color:#ffffff\">Verwandeln Sie sich mit modernen cloudnativen und SaaS-Technologien in einen flexiblen und kosteneffizienten digitalen Serviceanbieter.<\/p><\/div><div class=\"accordion-inners\">\n\n<div class=\"wp-block-sutherland-accordion-inner accordion-inner-sections\"><p class=\"accordion-header\">Optimierter Betrieb<\/p><div class=\"accordion-content\">\n\n<p>Mit \u00fcber 60 vollst\u00e4ndig automatisierten Gesch\u00e4ftsabl\u00e4ufen k\u00f6nnen Sie Ihre Prozesse umstrukturieren:<\/p>\n\n\n<div id=\"list-9349162b-9a85-4a52-ad05-99175fed4654\" class=\"wp-block-sutherland-list-block list\"><h5><\/h5><ul class=\"listul\"><li><span class=\"list--item\">Kundeninteraktionen, Onboarding und Case-Management (Netzwerk, Anfrage und Streitf\u00e4lle)<\/span><\/li><li><span class=\"list--item\">Back-Office-Workflows (Abrechnung, Rechnungsstellung und Batches\/geplante Auftr\u00e4ge)<\/span><\/li><li><span class=\"list--item\">\u00dcberwachung und Warnungen mit selbstheilenden SOPs<\/span><\/li><\/ul><\/div>\n\n<\/div><\/div>\n\n\n<div class=\"wp-block-sutherland-accordion-inner accordion-inner-sections\"><p class=\"accordion-header\"><strong>Zero-Touch-Partner-Management<\/strong>\u00a0<\/p><div class=\"accordion-content\">\n\n<p>Sutherland Telco BPaaS basiert auf kontinuierlichem Lernen und bietet Folgendes:<\/p>\n\n\n<div id=\"list-86cbbb40-d0b9-4c31-8dbf-87a9eaaa80ed\" class=\"wp-block-sutherland-list-block list\"><h5><\/h5><ul class=\"listul\"><li><span class=\"list--item\">Pr\u00e4zise Serviceempfehlungen<\/span><\/li><li><span class=\"list--item\">Detaillierte Abrechnungsmodellanalyse<\/span><\/li><li><span class=\"list--item\">Partner Service Support mit angepassten und optimierten Vertr\u00e4gen und Abwicklungen f\u00fcr flexible Verhandlungen<\/span><\/li><\/ul><\/div>\n\n<\/div><\/div>\n\n\n<div class=\"wp-block-sutherland-accordion-inner accordion-inner-sections\"><p class=\"accordion-header\">Umsetzbare Erkenntnisse<\/p><div class=\"accordion-content\">\n\n<p>Mit GenAI\/KI-Einblicken bietet unsere Strategie:<\/p>\n\n\n<div id=\"list-b5223ccc-b21b-460a-a02d-d374ba4d29f5\" class=\"wp-block-sutherland-list-block list\"><h5><\/h5><ul class=\"listul\"><li><span class=\"list--item\">Zukunftsf\u00e4hige Gesch\u00e4ftsempfehlungen<\/span><\/li><li><span class=\"list--item\">Anpassung an die sich ver\u00e4ndernde Marktdynamik<\/span><\/li><li><span class=\"list--item\">Effizienz und Effektivit\u00e4t in allen neuen Umsatzservices und Betriebsphasen, vom Kundenengagement bis zur Automatisierung<\/span><\/li><\/ul><\/div>\n\n<\/div><\/div>\n\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-sutherland-combine-block responsive-padding gradient-bg\"><div class=\"sutherland-combine-main sutherland-combine-layout-style-1\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading\" id=\"h-beschleunigung-der-transformation-mit-end-to-end-losungen-fur-digital-engineering\">Beschleunigung der Transformation mit End-to-End-L\u00f6sungen f\u00fcr Digital Engineering<\/h2>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns addtional-padding is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" height=\"670\" width=\"1024\" src=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/icon-GREY-01_284930.png?w=1024\" alt=\"icon\" class=\"wp-image-43997\" style=\"width:60px\" srcset=\"https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/icon-GREY-01_284930.png 1250w, https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/icon-GREY-01_284930.png?resize=300,196 300w, https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/icon-GREY-01_284930.png?resize=768,503 768w, https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/icon-GREY-01_284930.png?resize=1024,670 1024w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-strategy-blueprint-definieren\">Strategy-Blueprint definieren<\/h4>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Verbessern Sie das Gesch\u00e4ft mit fundiertem Branchen- und Technologie-Know-how.&nbsp;<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" height=\"670\" width=\"1024\" src=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/icon-GREY-02_650ae1.png?w=1024\" alt=\"Icon\" class=\"wp-image-43996\" style=\"width:60px\" srcset=\"https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/icon-GREY-02_650ae1.png 1250w, https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/icon-GREY-02_650ae1.png?resize=300,196 300w, https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/icon-GREY-02_650ae1.png?resize=768,503 768w, https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/icon-GREY-02_650ae1.png?resize=1024,670 1024w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-neu-konzipierte-erfahrungen-designen\">Neu konzipierte Erfahrungen designen<\/h4>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Schaffen Sie mit einer facettenreichen Weltsicht \u00fcberlegene Erfahrungen.&nbsp;<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" height=\"670\" width=\"1024\" src=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/icon-GREY-03_f7a563.png?w=1024\" alt=\"Icon\" class=\"wp-image-43995\" style=\"width:60px\" srcset=\"https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/icon-GREY-03_f7a563.png 1250w, https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/icon-GREY-03_f7a563.png?resize=300,196 300w, https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/icon-GREY-03_f7a563.png?resize=768,503 768w, https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/icon-GREY-03_f7a563.png?resize=1024,670 1024w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-massgeschneiderte-losungen-entwickeln\">Ma\u00dfgeschneiderte L\u00f6sungen entwickeln<\/h4>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Erstellen Sie disruptive nutzerdefinierte Technologie- und Datenplattformen, um Erkenntnisse zu gewinnen.&nbsp;<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" height=\"670\" width=\"1024\" src=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/icon-GREY-04_1a3c6f.png?w=1024\" alt=\"Icon\" class=\"wp-image-43994\" style=\"width:60px\" srcset=\"https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/icon-GREY-04_1a3c6f.png 1250w, https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/icon-GREY-04_1a3c6f.png?resize=300,196 300w, https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/icon-GREY-04_1a3c6f.png?resize=768,503 768w, https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/icon-GREY-04_1a3c6f.png?resize=1024,670 1024w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-marktfuhrende-technologien-einsetzen\">Marktf\u00fchrende Technologien einsetzen<\/h4>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Stellen Sie ma\u00dfgeschneiderte Technologiel\u00f6sungen schnell bereit, um sie zu nutzen.&nbsp;<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" height=\"670\" width=\"1024\" src=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/icon-GREY-05_cb9650.png?w=1024\" alt=\"Icon\" class=\"wp-image-43993\" style=\"width:60px\" srcset=\"https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/icon-GREY-05_cb9650.png 1250w, https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/icon-GREY-05_cb9650.png?resize=300,196 300w, https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/icon-GREY-05_cb9650.png?resize=768,503 768w, https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/icon-GREY-05_cb9650.png?resize=1024,670 1024w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-innovationen-im-grossen-massstab-fordern\">Innovationen im gro\u00dfen Ma\u00dfstab f\u00f6rdern<\/h4>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Verwalten und optimieren Sie Unternehmenssysteme und -anwendungen in gro\u00dfem Ma\u00dfstab.&nbsp;<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-sutherland-only-button sutherland-button\" id=\"button-65b0b0f4-fff0-4047-a498-c14ea85ebf29\" style=\"text-align:left\"><a href=\"\/de\/services\/digital-engineering\" class=\"btn-main btn-red-arrow\" target=\"_self\" rel=\"noopener\">Mehr erfahren <\/a><\/div>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-sutherland-column-image-text\"><div class=\"our-differentiators-colums\" style=\"background:linear-gradient(0deg,rgb(239,237,238) 0%,rgba(245,211,39,0) 100%)\"><div class=\"our-differentiators-colum left\" style=\"background:linear-gradient(121deg, rgba(224, 141, 57, 0.36) 0%, rgba(255, 255, 255, 0.36) 31%, rgba(255, 255, 255, 0.36) 64%, rgba(224, 141, 57, 0.36) 100%)\"><h2 style=\"color:#2C3546;text-align:left\">Freisetzung digitaler Leistung<\/h2><div class=\"our-differentiators-img\"><\/div><\/div><div class=\"our-differentiators-colum right\" style=\"text-align:left\"><div class=\"inner-mid-col-text-section\"><div class=\"accordian-text-section\"><div class=\"accordian-text-title\"><p class=\"title\" style=\"color:#2C3546\"><strong>Kosteneffizienz<\/strong><\/p><\/div><div class=\"accordian-text-descriptions\"><p class=\"description\" style=\"color:#2C3546\">40\u202f% Kosteneffizienz durch Pay-as-you-grow-Modell. Nutzung von Skaleneffekten, um Kosteneffizienz zu erzielen.<\/p><\/div><\/div><div class=\"accordian-text-section\"><div class=\"accordian-text-title\"><p class=\"title\" style=\"color:#2C3546\"><strong>Innovationen und Wachstum<\/strong><\/p><\/div><div class=\"accordian-text-descriptions\"><p class=\"description\" style=\"color:#2C3546\">Dreimal schnellere Markteinf\u00fchrung. Greifen Sie auf marktf\u00fchrende Technologien zu, um schneller Innovationen und neue Services zu entwickeln und sich an neue Marktchancen anzupassen.\u00a0<\/p><\/div><\/div><div class=\"accordian-text-section\"><div class=\"accordian-text-title\"><p class=\"title\" style=\"color:#2C3546\"><strong>Erh\u00f6hte Effizienz<\/strong><\/p><\/div><div class=\"accordian-text-descriptions\"><p class=\"description\" style=\"color:#2C3546\">60\u202f% Verbesserung der betrieblichen Effizienz. Nutzen Sie die Automatisierung, um Workflows zu standardisieren und Telekommunikationsvorg\u00e4nge zu rationalisieren, den manuellen Aufwand zu verringern und die Effizienz zu steigern.<\/p><\/div><\/div><div class=\"accordian-text-section\"><div class=\"accordian-text-title\"><p class=\"title\" style=\"color:#2C3546\"><strong>Verbesserte Kundenerfahrung<\/strong><\/p><\/div><div class=\"accordian-text-descriptions\"><p class=\"description\" style=\"color:#2C3546\">15\u202f% Verbesserung von EX und CX. Schnellerer und effizienterer Service zur Verbesserung der Kundenzufriedenheit und -loyalit\u00e4t.<\/p><\/div><\/div><\/div><\/div><\/div><\/div>\n\n\n\t\t\t\t<div id=\"insight_slider-1\" class=\"wp-block-sutherland-insights-block overlap-prev-block insights-block-layout-3\" style=\"background-color:#FFFFFF;\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"insights-block-type-3\">\n\t\t\t\t\t\t\t\t<style>\n\t\t\t\t\t\t\t\t#insight_slider-1 .insight-slider__inner .insights__title-section .insights-block__arrows button{border-color:#26235d !important;background-color:rgba(228, 227, 245, 0.2) !important;}#insight_slider-1 .insight-slider__inner .insights__title-section .insights-block__arrows svg path{fill:#26235d !important;stroke:#26235d !important;}\t\t\t\t\t\t\t\t<\/style>\n\t\t\t\t\t\t\t\t<div class=\"insight-slider__inner\">\n\t\t\t\t\t\t\t\t\t<div class=\"insights__title-section\" style=\"background-color:#FFFFFF;\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h2 style=\"color:#2C3546 !important;\">Erkenntnisse<\/h2>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"insights-block__arrows-insights-slider\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"insights-block__arrows\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<button class=\"prevarrow\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<svg width=\"10\" height=\"14\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<path d=\"M8.28315 12.5242L8.28317 12.5242C9.07228 11.7188 9.07228 10.4099 8.28317 9.60455L6.16673 7.44446C5.79008 7.06005 5.79009 6.43995 6.16673 6.05554L8.24909 3.93023C9.03883 3.12421 9.07333 1.8157 8.31298 1.00696C7.91578 0.584481 7.38938 0.375 6.86352 0.375C6.35066 0.375 5.83739 0.574296 5.44397 0.975831C5.44397 0.975832 5.44397 0.975833 5.44397 0.975834L1.21684 5.29024L1.21683 5.29024C0.427722 6.09562 0.427722 7.40448 1.21683 8.20986L5.44395 12.5242C6.229 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href=\"https:\/\/www.sutherlandglobal.com\/de\/insights\/blog\/6-reasons-why-effective-automation-requires-human-centered-experience-design\" class=\"insight-item-link\"><span class=\"screen-reader-text\">Sechs Gr\u00fcnde, warum eine effektive Automatisierung eine menschenzentrierte Erfahrungsgestaltung erfordert\u00a0<\/span><\/a>\n\t\t\t\t\t<div class=\"insight-slider__content-inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"drawer-text\" style=\"color:#FFFFFF;\">Blog<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"insight-slider__details\">\n\t\t\t\t\t\t\t<a  tabindex=\"-1\" href=\"https:\/\/www.sutherlandglobal.com\/de\/insights\/blog\/6-reasons-why-effective-automation-requires-human-centered-experience-design\" class=\"insight-block-title\" style=\"color:#FFFFFF;\">\n\t\t\t\t\t\t\t\tSechs Gr\u00fcnde, warum eine effektive Automatisierung eine menschenzentrierte Erfahrungsgestaltung erfordert\u00a0 \n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div 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