{"id":33571,"date":"2024-04-16T05:41:00","date_gmt":"2024-04-16T05:41:00","guid":{"rendered":"https:\/\/www.sutherlandglobal.com\/?page_id=33571"},"modified":"2025-03-27T03:33:30","modified_gmt":"2025-03-27T11:33:30","slug":"omnichannel-experience","status":"publish","type":"page","link":"https:\/\/www.sutherlandglobal.com\/de\/industries\/communications-media-and-entertainment\/communications-and-wireless\/omnichannel-experience","title":{"rendered":"Ki-gest\u00fctzte Omnichannel-erfahrung F\u00fcr Telekommunikationsunternehmen"},"content":{"rendered":"\n<div class=\"wp-block-sutherland-home-media-banner home-media-banner  home-media-banner-animation textAlign-left\"><style type=\"text\/css\">@media only screen and (min-width: 1140px) {header.sutherland-header .sutherland-menu ul.menu>li>a{color: #fff;};}}<\/style><div class=\"home-media-banner__background-image\" style=\"background-image:url(https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/AI-powered-omnichannel-experience-for-telcos-1920x550-copy.jpg);background-color:#26235D\"><div class=\"home-media-banner__overlay\" style=\"background-color:#000;opacity:0.2\"><\/div><\/div><div class=\"home-media-banner__content-section\" style=\"text-align:left\"><button id=\"playButton\">Play Video<\/button><div class=\"home-media-banner__content-inner\"><p style=\"color:#FFFFFF\" class=\"subtitle\"><strong>KI-GEST\u00dcTZTE OMNICHANNEL-ERFAHRUNG F\u00dcR TELEKOMMUNIKATIONSUNTERNEHMEN<\/strong>\u00a0<\/p><h1 style=\"color:#FFF\"><span class=\"title-text second\"><strong>Verbesserung der Effizienz und Erfahrungen auf allen Customer Journeys\u00a0<\/strong><\/span><\/h1><\/div><\/div><div class=\"hero-donw-arrow\"><img loading=\"lazy\" decoding=\"async\" src=\"\/wp-content\/themes\/sutherland\/assets\/src\/images\/hero-down-arrow.svg\" width=\"31\" height=\"19\" role=\"button\" alt=\"Down Scroll\" title=\"Down Scroll\"\/><\/div><\/div>\n\n\n\n<div class=\"wp-block-sutherland-intro-block intro-block-sections\"><div class=\"intro-block-left\" style=\"background-image:linear-gradient(0deg, #EDEFEE 0%, #FFFFFF 100%)\"><h2 style=\"color:#2C3546\">Verbesserung der Telco Customer Journeys mit KI-gest\u00fctzten Omnichannel-Erfahrungen\u00a0<\/h2><\/div><div class=\"intro-block-right\">\n<p>Zwei schlechte Interaktionen reichen aus, damit sich vier von f\u00fcnf Kunden von einer Marke abwenden, insbesondere wenn das betreffende Unternehmen nicht \u00fcber die Kan\u00e4le ihrer Wahl mit ihnen interagiert.&nbsp;<\/p>\n\n\n\n<p>Das Risiko f\u00fcr moderne Telekommunikationsunternehmen ist hoch. Das gleiche gilt auch f\u00fcr die Belohnung: Unternehmen, die erfolgreich Erfahrungen bieten, die die Erwartungen ihrer Kunden \u00fcbertreffen, profitieren von sp\u00fcrbaren gesch\u00e4ftlichen Vorteilen. Nutzen Sie neue intelligente L\u00f6sungen und Fachwissen in der strategischen und taktischen KI-Bereitstellung. Verwandeln Sie Technologie in einen Business Enabler, um folgende Bereiche zu verbessern:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Wissensmanagement<\/strong>. Einfach verst\u00e4ndliche Antworten aus einer Vielzahl von Quellen und Daten erhalten und verfeinern.<\/li>\n\n\n\n<li><strong>Effizienz von Agenten<\/strong>. Erm\u00f6glichung der Produktivit\u00e4t durch automatisierte Kundeninteraktionen und Customer Journeys, egal ob live oder als Self-Service.&nbsp;<\/li>\n\n\n\n<li><strong>Kundeninteraktionen<\/strong>. Vorhersage von Qualit\u00e4t, CX, Aufl\u00f6sung und Abwanderungsneigung bei jeder Interaktion.<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-sutherland-only-button sutherland-button\" id=\"button-d8cbd54c-249c-41f7-96ca-7f4fa4b59626\" style=\"text-align:left\"><a href=\"\/de\/contact-us\" class=\"btn-main btn-secondary\" target=\"_self\" rel=\"noopener\">Kontakt <\/a><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-sutherland-accordion accordion-sections accordion-layout-1\"><div class=\"accordion-head-sections\" style=\"background-image:linear-gradient(140deg, rgb(29, 29, 71) 0%, rgb(33, 33, 82) 63%, rgb(172, 21, 76) 100%)\"><h2 style=\"color:#ffffff\"><strong>Verbessern Sie das CXM mit fortschrittlichen digitalen L\u00f6sungen<\/strong>\u00a0<\/h2><p style=\"color:#ffffff\">Integrieren Sie fortschrittliche KI-Funktionen, benutzerorientiertes Design und Operational Excellence in CXM mit einer Reihe intelligenter L\u00f6sungen, die jedes CRM-System nahtlos integrieren kann und sich an Gesch\u00e4fts- und Marktanforderungen anpassen lassen.\u00a0<\/p><\/div><div class=\"accordion-inners\">\n\n<div class=\"wp-block-sutherland-accordion-inner accordion-inner-sections\"><p class=\"accordion-header\">Sutherland Connect\u00ae<\/p><div class=\"accordion-content\">\n\n<p>Eine Omnichannel-CXaaS-Plattform, die einen nahtlosen Support-\u00dcbergang zwischen Telefonaten, Chats, E-Mails, SMS, WhatsApp, Messenger und mehr erm\u00f6glicht.&nbsp;<\/p>\n\n\n<div class=\"wp-block-sutherland-only-button sutherland-button\" id=\"button-356fc370-aa87-4e35-bd84-56b5b0f84ea8\" style=\"text-align:left\"><a href=\"https:\/\/www.sutherlandglobal.com\/de\/products-x-platforms\/sutherland-connect\" class=\"btn-main btn-arrow\" target=\"_self\" rel=\"noopener\">Mehr erfahren <\/a><\/div>\n\n<\/div><\/div>\n\n\n<div class=\"wp-block-sutherland-accordion-inner accordion-inner-sections\"><p class=\"accordion-header\">Sutherland Conversational AI<\/p><div class=\"accordion-content\">\n\n<p>Ein KI-basiertes dialogorientiertes Antwortsystem, das Support-Interaktionen f\u00fcr vollst\u00e4ndige Self-Service-Funktionen automatisiert und damit die Kosten reduziert.<\/p>\n\n\n<div class=\"wp-block-sutherland-only-button sutherland-button\" id=\"button-60b9785e-7bc1-4298-9aef-20557da10531\" style=\"text-align:left\"><a href=\"https:\/\/www.sutherlandglobal.com\/de\/products-x-platforms\/sutherland-conversational-ai\" class=\"btn-main btn-arrow\" target=\"_self\" rel=\"noopener\">Mehr erfahren <\/a><\/div>\n\n<\/div><\/div>\n\n\n<div class=\"wp-block-sutherland-accordion-inner accordion-inner-sections\"><p class=\"accordion-header\">Connect Unified Desktop<\/p><div class=\"accordion-content\">\n\n<p>Eine Benutzeroberfl\u00e4che f\u00fcr alle Interaktionen \u00fcber \u00fcber alle Kan\u00e4le, Kundendatens\u00e4tze, CRM-Systeme und mehr hinweg<\/p>\n\n<\/div><\/div>\n\n\n<div class=\"wp-block-sutherland-accordion-inner accordion-inner-sections\"><p class=\"accordion-header\">Sutherland CX360\u2122<\/p><div class=\"accordion-content\">\n\n<p>Eine KI-gest\u00fctzte CX-Intelligence-Plattform, die alle Kundenkonversationen auf allen Kan\u00e4len und w\u00e4hrend der gesamten Customer Journey analysiert, um umsetzbare Erkenntnisse zu erhalten.&nbsp;<\/p>\n\n\n<div class=\"wp-block-sutherland-only-button sutherland-button\" id=\"button-89b1b1a2-48d3-4639-ba76-ceebb630d8dc\" style=\"text-align:left\"><a href=\"https:\/\/www.sutherlandglobal.com\/de\/products-x-platforms\/sutherland-cx360\" class=\"btn-main btn-arrow\" target=\"_self\" rel=\"noopener\">Mehr erfahren <\/a><\/div>\n\n<\/div><\/div>\n\n\n<div class=\"wp-block-sutherland-accordion-inner accordion-inner-sections\"><p class=\"accordion-header\">SmartLeap\u00ae HelpTree<\/p><div class=\"accordion-content\">\n\n<p>Eine Wissensmanagementplattform mit einem Entscheidungsbaumsystem, mit der Agenten schnell die Ursachen von Kundenproblemen identifizieren k\u00f6nnen, um eine bessere Nutzererfahrung zu erreichen.&nbsp;<\/p>\n\n\n<div class=\"wp-block-sutherland-only-button sutherland-button\" id=\"button-544f583f-3247-46c1-9ff0-ea50b4de6454\" style=\"text-align:left\"><a href=\"https:\/\/www.sutherlandglobal.com\/de\/products-x-platforms\/smartleap-helptree\" class=\"btn-main btn-arrow\" target=\"_self\" rel=\"noopener\">Mehr erfahren <\/a><\/div>\n\n<\/div><\/div>\n\n\n<div class=\"wp-block-sutherland-accordion-inner accordion-inner-sections\"><p class=\"accordion-header\">Agent Success<\/p><div class=\"accordion-content\">\n\n<p>Eine L\u00f6sung zur Unterst\u00fctzung von Agenten in Echtzeit, die Antworten vorschl\u00e4gt, um die Genauigkeit und Geschwindigkeit der Beantwortung von Supportanfragen zu verbessern.&nbsp;<\/p>\n\n\n<div class=\"wp-block-sutherland-only-button sutherland-button\" id=\"button-90fa6397-1455-4eb4-b3a7-b1c64aba4643\" style=\"text-align:left\"><a href=\"https:\/\/www.sutherlandglobal.com\/de\/products-x-platforms\/sutherland-agent-success\" class=\"btn-main btn-arrow\" target=\"_self\" rel=\"noopener\">Mehr erfahren <\/a><\/div>\n\n<\/div><\/div>\n\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-sutherland-combine-block responsive-padding gradient-bg\"><div class=\"sutherland-combine-main sutherland-combine-layout-style-1\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading\" id=\"h-beschleunigung-der-transformation-mit-end-to-end-losungen-fur-digital-engineering\">Beschleunigung der Transformation mit End-to-End-L\u00f6sungen f\u00fcr Digital Engineering<\/h2>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns addtional-padding is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" height=\"670\" width=\"1024\" src=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/icon-GREY-01_284930.png?w=1024\" alt=\"icon\" class=\"wp-image-43997\" style=\"width:60px\" srcset=\"https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/icon-GREY-01_284930.png 1250w, https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/icon-GREY-01_284930.png?resize=300,196 300w, https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/icon-GREY-01_284930.png?resize=768,503 768w, https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/icon-GREY-01_284930.png?resize=1024,670 1024w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-strategy-blueprint-definieren\">Strategy-Blueprint definieren<\/h4>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Verbessern Sie das Gesch\u00e4ft mit fundiertem Branchen- und Technologie-Know-how.&nbsp;<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" height=\"670\" width=\"1024\" src=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/icon-GREY-02_650ae1.png?w=1024\" alt=\"Icon\" class=\"wp-image-43996\" style=\"width:60px\" srcset=\"https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/icon-GREY-02_650ae1.png 1250w, https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/icon-GREY-02_650ae1.png?resize=300,196 300w, https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/icon-GREY-02_650ae1.png?resize=768,503 768w, https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/icon-GREY-02_650ae1.png?resize=1024,670 1024w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-neu-konzipierte-erfahrungen-designen\">Neu konzipierte Erfahrungen designen<\/h4>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Schaffen Sie mit einer facettenreichen Weltsicht \u00fcberlegene Erfahrungen.&nbsp;<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" height=\"670\" width=\"1024\" src=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/icon-GREY-03_f7a563.png?w=1024\" alt=\"Icon\" class=\"wp-image-43995\" style=\"width:60px\" srcset=\"https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/icon-GREY-03_f7a563.png 1250w, https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/icon-GREY-03_f7a563.png?resize=300,196 300w, https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/icon-GREY-03_f7a563.png?resize=768,503 768w, https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/icon-GREY-03_f7a563.png?resize=1024,670 1024w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-massgeschneiderte-losungen-entwickeln\">Ma\u00dfgeschneiderte L\u00f6sungen entwickeln<\/h4>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Erstellen Sie disruptive nutzerdefinierte Technologie- und Datenplattformen, um Erkenntnisse zu gewinnen.&nbsp;<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" height=\"670\" width=\"1024\" src=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/icon-GREY-04_1a3c6f.png?w=1024\" alt=\"Icon\" class=\"wp-image-43994\" style=\"width:60px\" srcset=\"https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/icon-GREY-04_1a3c6f.png 1250w, https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/icon-GREY-04_1a3c6f.png?resize=300,196 300w, https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/icon-GREY-04_1a3c6f.png?resize=768,503 768w, https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/icon-GREY-04_1a3c6f.png?resize=1024,670 1024w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-marktfuhrende-technologien-einsetzen\">Marktf\u00fchrende Technologien einsetzen<\/h4>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Stellen Sie ma\u00dfgeschneiderte Technologiel\u00f6sungen schnell bereit, um sie zu nutzen.&nbsp;<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" height=\"670\" width=\"1024\" src=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/icon-GREY-05_cb9650.png?w=1024\" alt=\"Icon\" class=\"wp-image-43993\" style=\"width:60px\" srcset=\"https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/icon-GREY-05_cb9650.png 1250w, https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/icon-GREY-05_cb9650.png?resize=300,196 300w, https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/icon-GREY-05_cb9650.png?resize=768,503 768w, https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/icon-GREY-05_cb9650.png?resize=1024,670 1024w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-innovationen-im-grossen-massstab-fordern\">Innovationen im gro\u00dfen Ma\u00dfstab f\u00f6rdern<\/h4>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Verwalten und optimieren Sie Unternehmenssysteme und -anwendungen in gro\u00dfem Ma\u00dfstab.&nbsp;<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-sutherland-only-button sutherland-button\" id=\"button-93817644-d8e8-4965-8f59-b8c92b3d7aec\" style=\"text-align:left\"><a href=\"\/de\/services\/digital-engineering\" class=\"btn-main btn-red-arrow\" target=\"_self\" rel=\"noopener\">Mehr erfahren <\/a><\/div>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-sutherland-column-image-text\"><div class=\"our-differentiators-colums\" style=\"background:linear-gradient(0deg,rgb(239,237,238) 0%,rgba(245,211,39,0) 98%)\"><div class=\"our-differentiators-colum left\" style=\"background:linear-gradient(121deg, rgba(224, 141, 57, 0.36) 0%, rgba(255, 255, 255, 0.36) 31%, rgba(255, 255, 255, 0.36) 64%, rgba(224, 141, 57, 0.36) 100%)\"><h2 style=\"color:#2C3546;text-align:left\">Freisetzung digitaler Leistung<\/h2><div class=\"our-differentiators-img\"><\/div><\/div><div class=\"our-differentiators-colum right\" style=\"text-align:left\"><div class=\"inner-mid-col-text-section\"><div class=\"accordian-text-section\"><div class=\"accordian-text-title\"><p class=\"title\" style=\"color:#2C3546\"><strong>Freisetzung digitaler Leistung<\/strong><\/p><\/div><div class=\"accordian-text-descriptions\"><p class=\"description\" style=\"color:#2C3546\"><strong>21\u202f% <\/strong>Reduzierung der durchschnittlichen Bearbeitungszeiten. Automatisieren Sie Kundendienstaufgaben, um die Reaktionszeiten zu reduzieren und Agenten Zeit f\u00fcr die Bearbeitung komplexerer Probleme zu verschaffen.\u202f<\/p><\/div><\/div><div class=\"accordian-text-section\"><div class=\"accordian-text-title\"><p class=\"title\" style=\"color:#2C3546\"><strong>Verbessertes Kundenengagement<\/strong><\/p><\/div><div class=\"accordian-text-descriptions\"><p class=\"description\" style=\"color:#2C3546\"><strong>15\u202f% <\/strong>Verbesserung von CX und EX. Bieten Sie personalisierte und nahtlose Interaktionen auf allen Kan\u00e4len, und steigern Sie die Kundenzufriedenheit und -bindung.\u202f<\/p><\/div><\/div><div class=\"accordian-text-section\"><div class=\"accordian-text-title\"><p class=\"title\" style=\"color:#2C3546\"><strong><strong>Verbesserter Umsatz<\/strong>\u00a0<\/strong><\/p><\/div><div class=\"accordian-text-descriptions\"><p class=\"description\" style=\"color:#2C3546\"><strong>44\u202f%<\/strong> Konversionssteigerung. Steigern Sie den Umsatz mit KI-gest\u00fctzten Empfehlungen und gezielten Marketingkampagnen.\u202f<\/p><\/div><\/div><div class=\"accordian-text-section\"><div class=\"accordian-text-title\"><p class=\"title\" style=\"color:#2C3546\">Erweiterte Kapazit\u00e4ten<\/p><\/div><div class=\"accordian-text-descriptions\"><p class=\"description\" style=\"color:#2C3546\">Nutzen Sie unsere Expertise in den Bereichen KI, Automatisierung, Analytics und Cloud Engineering, um ma\u00dfgeschneiderte digitale L\u00f6sungen f\u00fcr Ihre Gesch\u00e4ftsanforderungen bereitzustellen.<\/p><\/div><\/div><\/div><\/div><\/div><\/div>\n\n\n\t\t\t\t<div id=\"insight_slider-1\" class=\"wp-block-sutherland-insights-block overlap-prev-block insights-block-layout-3\" style=\"background-color:#FFFFFF;\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"insights-block-type-3\">\n\t\t\t\t\t\t\t\t<style>\n\t\t\t\t\t\t\t\t#insight_slider-1 .insight-slider__inner .insights__title-section .insights-block__arrows 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style=\"background-color:#FFFFFF;\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"insight-slider__slide\">\n\t\t\t\t<div class=\"insight-slider__content\">\n\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"540\" height=\"149\" src=\"https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/MWC-AI-NetOPs-hero-2000x550-1.jpg?w=540\" class=\"attachment-540x size-540x\" alt=\"KI ver\u00e4ndert den Netzwerkbetrieb: So k\u00f6nnen Sie einen Schritt voraus bleiben\" title=\"KI ver\u00e4ndert den Netzwerkbetrieb: So k\u00f6nnen Sie einen Schritt voraus bleiben\" srcset=\"https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/MWC-AI-NetOPs-hero-2000x550-1.jpg 2000w, https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/MWC-AI-NetOPs-hero-2000x550-1.jpg?resize=300,83 300w, https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/MWC-AI-NetOPs-hero-2000x550-1.jpg?resize=768,211 768w, https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/MWC-AI-NetOPs-hero-2000x550-1.jpg?resize=1024,282 1024w, https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/MWC-AI-NetOPs-hero-2000x550-1.jpg?resize=1536,422 1536w\" sizes=\"auto, (max-width: 540px) 100vw, 540px\" \/>\t\t\t\t\t<div class=\"insight-slider__overlay\" style=\"background-color: rgba(0, 0, 0, 0.4)\"><\/div>\n\t\t\t\t\t<a  tabindex=\"-1\" href=\"https:\/\/www.sutherlandglobal.com\/de\/insights\/blog\/ai-is-transforming-network-operations\" class=\"insight-item-link\"><span class=\"screen-reader-text\">KI ver\u00e4ndert den Netzwerkbetrieb: So k\u00f6nnen Sie einen Schritt voraus bleiben<\/span><\/a>\n\t\t\t\t\t<div class=\"insight-slider__content-inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"drawer-text\" style=\"color:#FFFFFF;\">Blog<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"insight-slider__details\">\n\t\t\t\t\t\t\t<a  tabindex=\"-1\" href=\"https:\/\/www.sutherlandglobal.com\/de\/insights\/blog\/ai-is-transforming-network-operations\" class=\"insight-block-title\" style=\"color:#FFFFFF;\">\n\t\t\t\t\t\t\t\tKI ver\u00e4ndert den Netzwerkbetrieb: So k\u00f6nnen Sie einen Schritt voraus bleiben \n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"btn-main btn-white-arrow\">\n\t\t\t\t\t\t\t\t<a  tabindex=\"-1\" href=\"https:\/\/www.sutherlandglobal.com\/de\/insights\/blog\/ai-is-transforming-network-operations\" aria-label=\"KI ver\u00e4ndert den Netzwerkbetrieb: So k\u00f6nnen Sie einen Schritt voraus bleiben\">Mehr lesen<span class=\"screen-reader-text\">Mehr lesen &#8211; KI ver\u00e4ndert den Netzwerkbetrieb: So k\u00f6nnen Sie einen Schritt voraus bleiben<\/span><\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div> \n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<div class=\"insight-slider__slide\">\n\t\t\t\t<div class=\"insight-slider__content\">\n\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"540\" height=\"319\" src=\"https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/Customer-Care-in-2030.jpg?w=540\" class=\"attachment-540x size-540x\" alt=\"Customer Care im 2030: Wohin die Zukunft geht\" title=\"Customer Care im 2030: Wohin die Zukunft geht\" srcset=\"https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/Customer-Care-in-2030.jpg 859w, https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/Customer-Care-in-2030.jpg?resize=300,177 300w, https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/Customer-Care-in-2030.jpg?resize=768,453 768w\" sizes=\"auto, (max-width: 540px) 100vw, 540px\" \/>\t\t\t\t\t<div class=\"insight-slider__overlay\" style=\"background-color: rgba(0, 0, 0, 0.4)\"><\/div>\n\t\t\t\t\t<a  tabindex=\"-1\" href=\"https:\/\/www.sutherlandglobal.com\/de\/insights\/whitepaper\/customer-care-in-2030-where-the-future-is-heading\" class=\"insight-item-link\"><span class=\"screen-reader-text\">Customer Care im 2030: Wohin die Zukunft geht<\/span><\/a>\n\t\t\t\t\t<div class=\"insight-slider__content-inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"drawer-text\" style=\"color:#FFFFFF;\">Whitepaper<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"insight-slider__details\">\n\t\t\t\t\t\t\t<a  tabindex=\"-1\" href=\"https:\/\/www.sutherlandglobal.com\/de\/insights\/whitepaper\/customer-care-in-2030-where-the-future-is-heading\" class=\"insight-block-title\" style=\"color:#FFFFFF;\">\n\t\t\t\t\t\t\t\tCustomer Care im 2030: Wohin die Zukunft geht \n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"btn-main btn-white-arrow\">\n\t\t\t\t\t\t\t\t<a  tabindex=\"-1\" href=\"https:\/\/www.sutherlandglobal.com\/de\/insights\/whitepaper\/customer-care-in-2030-where-the-future-is-heading\" aria-label=\"Customer Care im 2030: Wohin die Zukunft geht\">Mehr lesen<span class=\"screen-reader-text\">Mehr lesen &#8211; Customer Care im 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https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/fy22-4845_thumbnail_16-9-2000x1125.jpg?resize=768,432 768w, https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/fy22-4845_thumbnail_16-9-2000x1125.jpg?resize=1024,576 1024w, https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/fy22-4845_thumbnail_16-9-2000x1125.jpg?resize=1536,864 1536w\" sizes=\"auto, (max-width: 540px) 100vw, 540px\" \/>\t\t\t\t\t<div class=\"insight-slider__overlay\" style=\"background-color: rgba(0, 0, 0, 0.4)\"><\/div>\n\t\t\t\t\t<a  tabindex=\"-1\" href=\"https:\/\/www.sutherlandglobal.com\/de\/insights\/blog\/6-reasons-why-effective-automation-requires-human-centered-experience-design\" class=\"insight-item-link\"><span class=\"screen-reader-text\">Sechs Gr\u00fcnde, warum eine effektive Automatisierung eine menschenzentrierte Erfahrungsgestaltung erfordert\u00a0<\/span><\/a>\n\t\t\t\t\t<div class=\"insight-slider__content-inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"drawer-text\" style=\"color:#FFFFFF;\">Blog<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"insight-slider__details\">\n\t\t\t\t\t\t\t<a  tabindex=\"-1\" href=\"https:\/\/www.sutherlandglobal.com\/de\/insights\/blog\/6-reasons-why-effective-automation-requires-human-centered-experience-design\" class=\"insight-block-title\" style=\"color:#FFFFFF;\">\n\t\t\t\t\t\t\t\tSechs Gr\u00fcnde, warum eine effektive Automatisierung eine menschenzentrierte Erfahrungsgestaltung erfordert\u00a0 \n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"btn-main btn-white-arrow\">\n\t\t\t\t\t\t\t\t<a  tabindex=\"-1\" href=\"https:\/\/www.sutherlandglobal.com\/de\/insights\/blog\/6-reasons-why-effective-automation-requires-human-centered-experience-design\" aria-label=\"Sechs Gr\u00fcnde, warum eine effektive Automatisierung eine menschenzentrierte...\">Mehr lesen<span class=\"screen-reader-text\">Mehr lesen &#8211; Sechs Gr\u00fcnde, warum eine effektive Automatisierung eine menschenzentrierte Erfahrungsgestaltung erfordert\u00a0<\/span><\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div> \n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\n\n<div class=\"wp-block-sutherland-contactus-form wp-block-sutherland-marketo-form marketo-form overlap-prev-block overlap-next-block remove-padding\" id=\"marketo-form-249404d6-6cb5-4ec8-9413-4caa9a153e95\" style=\"background-image:linear-gradient(to right, transparent, transparent)\"><div class=\"contactus-form-main contactus-main\"><div class=\"contactus-form-inner\"><div class=\"marketo-form__column\" style=\"background-image:url(https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/contact-background-1.jpg)\"><div class=\"mb-form__header\"><h2 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