{"id":33571,"date":"2024-04-16T05:41:00","date_gmt":"2024-04-16T05:41:00","guid":{"rendered":"https:\/\/www.sutherlandglobal.com\/?page_id=33571"},"modified":"2026-07-19T19:49:52","modified_gmt":"2026-07-20T03:49:52","slug":"omnichannel-experience","status":"publish","type":"page","link":"https:\/\/www.sutherlandglobal.com\/de\/industries\/communications-media-and-entertainment\/communications-and-wireless\/omnichannel-experience","title":{"rendered":"AI-Powered Omnichannel"},"content":{"rendered":"<div class=\"services-banner__corner-wrap\" style=\"background-color:#00001b;\">\n<div style=\"--sb-fs-title-d:50px;--sb-fs-title-m:44px;--sb-fs-sub-d:32px;--sb-fs-sub-m:24px;--sb-fs-desc-d:16px;--sb-fs-desc-m:14px;--sb-lh-title-d:58px;--sb-lh-title-m:48px;--sb-lh-sub-d:36px;--sb-lh-sub-m:30px;--sb-lh-desc-d:26px;--sb-lh-desc-m:23px;\" class=\"services-banner services-banner--bg-deep-indigo wp-block-sutherland-new-insight-banner\" data-services-banner=\"\" data-services-banner-config=\"{&quot;autoplay&quot;:false,&quot;autoplaySpeed&quot;:6000,&quot;arrows&quot;:true,&quot;dots&quot;:true}\" aria-labelledby=\"services-banner-title-sib-1\">\n\t<div class=\"services-banner__bg\" aria-hidden=\"true\"><\/div>\n\n\t<div class=\"services-banner__container\">\n\t\t<div class=\"services-banner__layout\">\n\n\t\t\t<div class=\"services-banner__text\">\n\t\t\t\t\t\t\t\t\t<nav class=\"breadcrumb breadcrumb--hero services-banner__breadcrumb\" aria-label=\"Breadcrumb\">\n\t\t\t\t\t\t<ol class=\"breadcrumb__list\" role=\"list\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"breadcrumb__item\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.sutherlandglobal.com\/de\/\" class=\"breadcrumb__link\">Home<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"breadcrumb__item\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.sutherlandglobal.com\/de\/industries\" class=\"breadcrumb__link\">Branchen\u00a0<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"breadcrumb__item\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.sutherlandglobal.com\/de\/industries\/communications-media-and-entertainment\" class=\"breadcrumb__link\">Kommunikation, Medien und Unterhaltung<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"breadcrumb__item\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.sutherlandglobal.com\/de\/industries\/communications-media-and-entertainment\/communications-and-wireless\" class=\"breadcrumb__link\">Kommunikationsservices<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"breadcrumb__item\" aria-current=\"page\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"breadcrumb__current\">AI-Powered Omnichannel<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ol>\n\t\t\t\t\t<\/nav>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h1\n\t\t\t\t\t\tid=\"services-banner-title-sib-1\"\n\t\t\t\t\t\tclass=\"services-banner__title\"\n\t\t\t\t\t\t\t\t\t\t\t>\n\t\t\t\t\t\tOptimierung der Customer Journeys in der Telekommunikation durch KI-gest\u00fctzte Omnichannel-Erlebnisse\t\t\t\t\t<\/h1>\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<a\n\t\t\t\t\t\thref=\"#form\"\n\t\t\t\t\t\tclass=\"services-banner__cta\"\n\t\t\t\t\t\taria-label=\"Sprechen Sie mit unseren Experten\"\n\t\t\t\t\t\t\t\t\t\t\t>\n\t\t\t\t\t\t<span>Sprechen Sie mit unseren Experten<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t<div class=\"services-banner__media\">\n\t\t\t\t\t\t\t\t\t<div\n\t\t\t\t\t\tid=\"services-banner-slider-sib-1\"\n\t\t\t\t\t\tclass=\"services-banner__carousel\"\n\t\t\t\t\t\tdata-services-banner-slider\n\t\t\t\t\t\trole=\"region\"\n\t\t\t\t\t\taria-label=\"Featured insights\"\n\t\t\t\t\t\taria-roledescription=\"carousel\"\n\t\t\t\t\t>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<article\n\t\t\t\t\t\t\t\tclass=\"services-banner__slide\"\n\t\t\t\t\t\t\t\taria-roledescription=\"slide\"\n\t\t\t\t\t\t\t\taria-label=\"1 of 3\"\n\t\t\t\t\t\t\t>\n\t\t\t\t\t\t\t\t\t\t\t<figure class=\"services-banner__figure services-banner__figure--insight\">\n\t\t\t\t\t\t\t\t\t<a\n\t\t\t\t\t\thref=\"https:\/\/www.sutherlandglobal.com\/insights\/whitepaper\/customer-care-in-2030-where-the-future-is-heading\"\n\t\t\t\t\t\tclass=\"services-banner__insight-card-link\"\n\t\t\t\t\t\taria-label=\"View insight: Customer Care in 2030: Where the Future is Heading\"\n\t\t\t\t\t>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img\n\t\t\t\t\t\t\tsrc=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/Customer-Care-in-2030.jpg\"\n\t\t\t\t\t\t\talt=\"Customer Care in 2030: Where the Future is Heading\"\n\t\t\t\t\t\t\tclass=\"services-banner__image\"\n\t\t\t\t\t\t\twidth=\"645\"\n\t\t\t\t\t\t\theight=\"350\"\n\t\t\t\t\t\t\tloading=\"eager\"\n\t\t\t\t\t\t\tdecoding=\"async\"\n\t\t\t\t\t\t\/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"services-banner__caption services-banner__content-box\" role=\"group\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"services-banner__content-box-row\">\n\t\t\t\t\t\t\t\t<div class=\"services-banner__content-box-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"services-banner__content-box-title\">Customer Care in 2030: Where the Future is Heading<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"services-banner__insight-cta\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"services-banner__insight-cta__icon\">\n\t\t\t\t\t\t\t\t\t\t\t<svg width=\"12\" height=\"12\" viewBox=\"0 0 12 12\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" focusable=\"false\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t<path d=\"M4.25 2.25L8 6l-3.75 3.75\" stroke=\"currentColor\" stroke-width=\"1.2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n\t\t\t\t\t\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"services-banner__insight-cta__label\">Read more<\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t\t<\/article>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<article\n\t\t\t\t\t\t\t\tclass=\"services-banner__slide\"\n\t\t\t\t\t\t\t\taria-roledescription=\"slide\"\n\t\t\t\t\t\t\t\taria-label=\"2 of 3\"\n\t\t\t\t\t\t\t>\n\t\t\t\t\t\t\t\t\t\t\t<figure class=\"services-banner__figure services-banner__figure--insight\">\n\t\t\t\t\t\t\t\t\t<a\n\t\t\t\t\t\thref=\"https:\/\/www.sutherlandglobal.com\/insights\/whitepaper\/agent-to-ai-reinventing-telco-network-operations-center\"\n\t\t\t\t\t\tclass=\"services-banner__insight-card-link\"\n\t\t\t\t\t\taria-label=\"View insight: Agent-to-AI: Reinventing the Telco Network Operations Center\"\n\t\t\t\t\t>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img\n\t\t\t\t\t\t\tsrc=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/Network-Operations-859x507-2.jpg\"\n\t\t\t\t\t\t\talt=\"Agent-to-AI: Reinventing the Telco Network Operations Center\"\n\t\t\t\t\t\t\tclass=\"services-banner__image\"\n\t\t\t\t\t\t\twidth=\"645\"\n\t\t\t\t\t\t\theight=\"350\"\n\t\t\t\t\t\t\tloading=\"lazy\"\n\t\t\t\t\t\t\tdecoding=\"async\"\n\t\t\t\t\t\t\/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"services-banner__caption services-banner__content-box\" role=\"group\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"services-banner__content-box-row\">\n\t\t\t\t\t\t\t\t<div class=\"services-banner__content-box-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"services-banner__content-box-title\">Agent-to-AI: Reinventing the Telco Network Operations Center<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"services-banner__insight-cta\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"services-banner__insight-cta__icon\">\n\t\t\t\t\t\t\t\t\t\t\t<svg width=\"12\" height=\"12\" viewBox=\"0 0 12 12\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" focusable=\"false\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t<path d=\"M4.25 2.25L8 6l-3.75 3.75\" stroke=\"currentColor\" stroke-width=\"1.2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n\t\t\t\t\t\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"services-banner__insight-cta__label\">Read more<\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t\t<\/article>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<article\n\t\t\t\t\t\t\t\tclass=\"services-banner__slide\"\n\t\t\t\t\t\t\t\taria-roledescription=\"slide\"\n\t\t\t\t\t\t\t\taria-label=\"3 of 3\"\n\t\t\t\t\t\t\t>\n\t\t\t\t\t\t\t\t\t\t\t<figure class=\"services-banner__figure services-banner__figure--insight\">\n\t\t\t\t\t\t\t\t\t<a\n\t\t\t\t\t\thref=\"https:\/\/www.sutherlandglobal.com\/insights\/blog\/ai-first-cx-redefining-telecom\"\n\t\t\t\t\t\tclass=\"services-banner__insight-card-link\"\n\t\t\t\t\t\taria-label=\"View insight: Beyond the Buzz: Why AI-First CX Will Define Telecom\u2019s Competitive Edge\"\n\t\t\t\t\t>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img\n\t\t\t\t\t\t\tsrc=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/telecom-AI-859x507-1.jpg\"\n\t\t\t\t\t\t\talt=\"Beyond the Buzz: Why AI-First CX Will Define Telecom\u2019s Competitive Edge\"\n\t\t\t\t\t\t\tclass=\"services-banner__image\"\n\t\t\t\t\t\t\twidth=\"645\"\n\t\t\t\t\t\t\theight=\"350\"\n\t\t\t\t\t\t\tloading=\"lazy\"\n\t\t\t\t\t\t\tdecoding=\"async\"\n\t\t\t\t\t\t\/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"services-banner__caption services-banner__content-box\" role=\"group\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"services-banner__content-box-row\">\n\t\t\t\t\t\t\t\t<div class=\"services-banner__content-box-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"services-banner__content-box-title\">Beyond the Buzz: Why AI-First CX Will Define Telecom\u2019s Competitive Edge<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"services-banner__insight-cta\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"services-banner__insight-cta__icon\">\n\t\t\t\t\t\t\t\t\t\t\t<svg width=\"12\" height=\"12\" viewBox=\"0 0 12 12\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" focusable=\"false\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t<path d=\"M4.25 2.25L8 6l-3.75 3.75\" stroke=\"currentColor\" stroke-width=\"1.2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n\t\t\t\t\t\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"services-banner__insight-cta__label\">Read more<\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t\t<\/article>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"services-banner__controls\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"services-banner__dots\" data-services-banner-dots><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"services-banner__arrows\" role=\"group\" aria-label=\"Carousel navigation\">\n\t\t\t\t\t\t\t\t<button\n\t\t\t\t\t\t\t\t\ttype=\"button\"\n\t\t\t\t\t\t\t\t\tclass=\"services-banner__arrow services-banner__arrow--prev\"\n\t\t\t\t\t\t\t\t\tdata-services-banner-prev\n\t\t\t\t\t\t\t\t\taria-label=\"Previous slide\"\n\t\t\t\t\t\t\t\t\taria-controls=\"services-banner-slider-sib-1\"\n\t\t\t\t\t\t\t\t><\/button>\n\t\t\t\t\t\t\t\t<button\n\t\t\t\t\t\t\t\t\ttype=\"button\"\n\t\t\t\t\t\t\t\t\tclass=\"services-banner__arrow services-banner__arrow--next\"\n\t\t\t\t\t\t\t\t\tdata-services-banner-next\n\t\t\t\t\t\t\t\t\taria-label=\"Next slide\"\n\t\t\t\t\t\t\t\t\taria-controls=\"services-banner-slider-sib-1\"\n\t\t\t\t\t\t\t\t><\/button>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"services-banner__wave\" aria-hidden=\"true\">\n\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"1226\" height=\"226\" viewBox=\"0 0 1226 226\" fill=\"none\" preserveAspectRatio=\"none\" focusable=\"false\">\n\t\t\t<g filter=\"url(#filter0_f_4857_6526)\">\n\t\t\t\t<path d=\"M1135.98 90.0001L101.26 135.63C90.8926 136.088 82.1439 127.999 81.7886 117.627C81.4292 107.136 89.791 98.4133 100.288 98.3289L1135.98 90.0001Z\" fill=\"url(#paint0_linear_4857_6526)\"\/>\n\t\t\t<\/g>\n\t\t\t<defs>\n\t\t\t\t<filter id=\"filter0_f_4857_6526\" x=\"-8.22241\" y=\"0\" width=\"1234.2\" height=\"225.649\" filterUnits=\"userSpaceOnUse\" color-interpolation-filters=\"sRGB\">\n\t\t\t\t\t<feFlood flood-opacity=\"0\" result=\"BackgroundImageFix\"\/>\n\t\t\t\t\t<feBlend mode=\"normal\" in=\"SourceGraphic\" in2=\"BackgroundImageFix\" result=\"shape\"\/>\n\t\t\t\t\t<feGaussianBlur stdDeviation=\"45\" result=\"effect1_foregroundBlur_4857_6526\"\/>\n\t\t\t\t<\/filter>\n\t\t\t\t<linearGradient id=\"paint0_linear_4857_6526\" x1=\"82.0541\" y1=\"117.619\" x2=\"1136.18\" y2=\"87.5782\" gradientUnits=\"userSpaceOnUse\">\n\t\t\t\t\t<stop stop-color=\"#5265DF\"\/>\n\t\t\t\t\t<stop offset=\"1\" stop-color=\"#5265DF\" stop-opacity=\"0\"\/>\n\t\t\t\t<\/linearGradient>\n\t\t\t<\/defs>\n\t\t<\/svg>\n\t<\/div>\n<\/div>\n<\/div>\n\n\n\t\t<div class=\"ind-stats__corner-wrap\" style=\"background-color:#ddebf6;\">\n\t\t<section\n\t\t\tstyle=\"--ind-stats-link-color:#ffffff;--ind-stats-fs-desc-d:16px;--ind-stats-fs-desc-d-lg:18px;--ind-stats-fs-desc-m:16px;--ind-stats-lh-desc-d:20px;--ind-stats-lh-desc-d-lg:22px;--ind-stats-lh-desc-m:18px;background-image:linear-gradient(180deg, #00001b 0%, #091867 100%);\" class=\"ind-stats ind-stats--variant-horizontal wp-block-sutherland-industry-stats\"\t\t\trole=\"region\"\n\t\t\t\t\t\t\taria-label=\"Key statistics\"\n\t\t\t\t\t>\n\t\t\t<div class=\"ind-stats__inner ind-stats__inner--horizontal\">\n\t\t\t\t\t\t\t<div class=\"ind-stats__text ind-stats__text--horizontal\">\n\t\t\t\t\t<div class=\"ind-stats__intro-row\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"ind-stats__intro-desc-column\">\n\t\t\t\t\t\t\t<div class=\"ind-stats__desc\" style=\"color:#dddddd\">\n\n<p>Zwei schlechte Interaktionen k\u00f6nnen 4 von 5 Kunden vergraulen \u2013 besonders, wenn Kunden nicht \u00fcber ihren bevorzugten Kanal angesprochen werden.<\/p>\n\n\n\n<p>F\u00fcr Telkos ist das Risiko hoch \u2013 aber auch die Chance. F\u00fchrungsunternehmen erzielen messbare Gewinne, indem sie KI nutzen, um Technologie zu einem gesch\u00e4ftlichen Erfolgsfaktor zu machen, und dabei verbessern:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Wissensmanagement<\/strong>: Beschaffung und Verfeinerung leicht verst\u00e4ndlicher Antworten aus einer Vielzahl von Quellen und Daten.<\/li>\n\n\n\n<li><strong>Agenteneffizienz<\/strong>: Produktivit\u00e4t durch automatisierte Kundeninteraktionen und -journeys erm\u00f6glichen, ob live oder als Self-Service.<\/li>\n\n\n\n<li><strong>Kundeninteraktionen<\/strong>: Qualit\u00e4t, CX, L\u00f6sungsrate und Abwanderungsneigung bei jeder Interaktion vorhersagen.<\/li>\n<\/ul>\n\n<\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<\/div>\n\t\t\n\n\n<section class=\"wp-block-sutherland-new-our-solutions our-solutions-block our-solutions solutions-tabs-block\" style=\"background-color:#ffffff;--st-heading-color:#26235d;--st-desc-color:#00001b;--st-card-bg:rgba(255, 255, 255, 0.5);--st-card-title-color:#26235d;--st-card-desc-color:#404040;--st-btn-bg:#26235d;--st-btn-text:#ffffff;--st-tab-active:#ffffff;--st-tab-active-text:#26235d;--st-tab-inactive:rgba(255, 255, 255, 0.2);--st-tab-text:#26235d;--st-tab-border:#ffffff\" data-card-hover-bg=\"\/wp-content\/themes\/sutherland\/assets\/images\/os_card_hover-cardbg.svg\"><div class=\"our-solutions__wrapper component-wrapper-main bottom-left\" style=\"background-color:#dce6f5;--st-heading-color:#26235d;--st-desc-color:#00001b;--st-card-bg:rgba(255, 255, 255, 0.5);--st-card-title-color:#26235d;--st-card-desc-color:#404040;--st-btn-bg:#26235d;--st-btn-text:#ffffff;--st-tab-active:#ffffff;--st-tab-active-text:#26235d;--st-tab-inactive:rgba(255, 255, 255, 0.2);--st-tab-text:#26235d;--st-tab-border:#ffffff\" data-bg-art-desktop=\"https:\/\/www.sutherlandglobal.com\/de\/wp-content\/themes\/sutherland\/assets\/build\/js\/blocks\/new-our-solutions\/..\/..\/..\/images\/image-159-2.7fdf67bd.png\" data-bg-art-mobile=\"https:\/\/www.sutherlandglobal.com\/de\/wp-content\/themes\/sutherland\/assets\/build\/js\/blocks\/new-our-solutions\/..\/..\/..\/images\/our-solution-bg-mobile.d6d6dffb.png\"><div class=\"our-solutions-bg\" aria-hidden=\"true\" data-bg-art-desktop=\"https:\/\/www.sutherlandglobal.com\/de\/wp-content\/themes\/sutherland\/assets\/build\/js\/blocks\/new-our-solutions\/..\/..\/..\/images\/image-159-2.7fdf67bd.png\" data-bg-art-mobile=\"https:\/\/www.sutherlandglobal.com\/de\/wp-content\/themes\/sutherland\/assets\/build\/js\/blocks\/new-our-solutions\/..\/..\/..\/images\/our-solution-bg-mobile.d6d6dffb.png\"><img decoding=\"async\" class=\"our-solutions-bg__img our-solutions-bg__img--desktop\" src=\"https:\/\/www.sutherlandglobal.com\/de\/wp-content\/themes\/sutherland\/assets\/build\/js\/blocks\/new-our-solutions\/..\/..\/..\/images\/image-159-2.7fdf67bd.png\" alt=\"\"\/><img decoding=\"async\" class=\"our-solutions-bg__img our-solutions-bg__img--mobile\" src=\"https:\/\/www.sutherlandglobal.com\/de\/wp-content\/themes\/sutherland\/assets\/build\/js\/blocks\/new-our-solutions\/..\/..\/..\/images\/our-solution-bg-mobile.d6d6dffb.png\" alt=\"\"\/><\/div><div class=\"full-width-container\"><div class=\"our-solutions__header\"><h2 class=\"our-solutions__heading\">Unsere L\u00f6sungen<\/h2><p class=\"our-solutions__description\">KI-gesteuerte Intelligenz, Omnichannel-Engagement und operative Exzellenz in das Customer-Experience-Management einbetten \u2013 mit flexiblen L\u00f6sungen, die auf Telekommunikationsumgebungen zugeschnitten sind. Wir kombinieren KI-gest\u00fctzte Orchestrierung, Agenten-Augmentierung und Echtzeit-Analysen, um Customer Journeys und Support-Betrieb kontinuierlich zu verbessern.<\/p><\/div><div class=\"our-solutions__layout\"><div class=\"our-solutions__tabs\" role=\"tablist\" aria-label=\"Solutions\"><button type=\"button\" role=\"tab\" id=\"os-tab-id-matok6go8\" class=\"our-solutions__tab is-active\" data-tab=\"id-matok6go8\" aria-selected=\"true\" aria-controls=\"os-panel-id-matok6go8\" tabindex=\"0\"><span class=\"our-solutions__tab-label\">Digitale Betriebsabl\u00e4ufe<\/span><span class=\"our-solutions__tab-dot\" aria-hidden=\"true\"><\/span><\/button><button type=\"button\" role=\"tab\" id=\"os-tab-id-a35oq83ci\" class=\"our-solutions__tab\" data-tab=\"id-a35oq83ci\" aria-selected=\"false\" aria-controls=\"os-panel-id-a35oq83ci\" tabindex=\"-1\"><span class=\"our-solutions__tab-label\">Digitale Anwendungen<\/span><span class=\"our-solutions__tab-dot\" aria-hidden=\"true\"><\/span><\/button><\/div><div class=\"our-solutions__panels\"><div id=\"st-panel-id-matok6go8\" class=\"our-solutions__item is-active cards-layout-1\" data-tab=\"id-matok6go8\" data-layout=\"1\"><button type=\"button\" class=\"our-solutions__accordion-header\" data-tab=\"id-matok6go8\" aria-expanded=\"true\" aria-controls=\"os-panel-id-matok6go8\"><span class=\"our-solutions__accordion-label\">Digitale Betriebsabl\u00e4ufe<\/span><span class=\"our-solutions__accordion-icon\" aria-hidden=\"true\"><\/span><\/button><div id=\"os-panel-id-matok6go8\" class=\"our-solutions__panel is-active\" role=\"tabpanel\" aria-labelledby=\"os-tab-id-matok6go8\"><div class=\"our-solutions__cards\" data-os-cards=\"true\" data-os-load-more-threshold=\"6\"><div class=\"our-solutions__card\"><div class=\"card-hover-bg\" aria-hidden=\"true\" data-bg-url=\"\/wp-content\/themes\/sutherland\/assets\/images\/os_card_hover-cardbg.svg\"><img decoding=\"async\" src=\"\/wp-content\/themes\/sutherland\/assets\/images\/os_card_hover-cardbg.svg\" alt=\"\"\/><\/div><div class=\"our-solutions__card-icon\"><img decoding=\"async\" src=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/platform-icon-01.png\" alt=\"icon\" loading=\"lazy\"\/><\/div><div class=\"our-solutions__card-content\"><div class=\"our-solutions__card-text\"><div class=\"title_placeholder\"><h3 class=\"our-solutions__card-title\">Connect Unified Desktop<\/h3><\/div><div class=\"disc_placeholder\"><p class=\"our-solutions__card-desc\">Ein Single Pane of Glass f\u00fcr alle Engagements \u00fcber alle Kan\u00e4le, Kundendatens\u00e4tze, CRM-Systeme und mehr.<\/p><\/div><\/div><\/div><\/div><div class=\"our-solutions__card\"><div class=\"card-hover-bg\" aria-hidden=\"true\" data-bg-url=\"\/wp-content\/themes\/sutherland\/assets\/images\/os_card_hover-cardbg.svg\"><img decoding=\"async\" src=\"\/wp-content\/themes\/sutherland\/assets\/images\/os_card_hover-cardbg.svg\" alt=\"\"\/><\/div><div class=\"our-solutions__card-icon\"><img decoding=\"async\" src=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/tabs-icon.svg\" alt=\"icon\" loading=\"lazy\"\/><\/div><div class=\"our-solutions__card-content\"><div class=\"our-solutions__card-text\"><div class=\"title_placeholder\"><h3 class=\"our-solutions__card-title\">Agent Success<\/h3><\/div><div class=\"disc_placeholder\"><p class=\"our-solutions__card-desc\">Echtzeit-Agentenunterst\u00fctzungsl\u00f6sung, die vorgeschlagene Antworten liefert, um die Genauigkeit und Geschwindigkeit bei Support-Anfragen zu verbessern. <\/p><\/div><\/div><div class=\"our-solutions__card-cta-wrap\"><a href=\"https:\/\/www.sutherlandglobal.com\/de\/products-x-platforms\/sutherland-agent-success\" class=\"our-solutions__card-cta\"><span class=\"our-solutions__card-cta-dot\" aria-hidden=\"true\"><\/span><span>Mehr erfahren<\/span><\/a><\/div><\/div><\/div><\/div><\/div><\/div><div id=\"st-panel-id-a35oq83ci\" class=\"our-solutions__item cards-layout-1\" data-tab=\"id-a35oq83ci\" data-layout=\"1\"><button type=\"button\" class=\"our-solutions__accordion-header\" data-tab=\"id-a35oq83ci\" aria-expanded=\"false\" aria-controls=\"os-panel-id-a35oq83ci\"><span class=\"our-solutions__accordion-label\">Digitale Anwendungen<\/span><span class=\"our-solutions__accordion-icon\" aria-hidden=\"true\"><\/span><\/button><div id=\"os-panel-id-a35oq83ci\" class=\"our-solutions__panel\" role=\"tabpanel\" aria-labelledby=\"os-tab-id-a35oq83ci\" hidden><div class=\"our-solutions__cards\" data-os-cards=\"true\" data-os-load-more-threshold=\"6\"><div class=\"our-solutions__card\"><div class=\"card-hover-bg\" aria-hidden=\"true\" data-bg-url=\"\/wp-content\/themes\/sutherland\/assets\/images\/os_card_hover-cardbg.svg\"><img decoding=\"async\" src=\"\/wp-content\/themes\/sutherland\/assets\/images\/os_card_hover-cardbg.svg\" alt=\"\"\/><\/div><div class=\"our-solutions__card-icon\"><img decoding=\"async\" src=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/platform-icon-12.png\" alt=\"icon\" loading=\"lazy\"\/><\/div><div class=\"our-solutions__card-content\"><div class=\"our-solutions__card-text\"><div class=\"title_placeholder\"><h3 class=\"our-solutions__card-title\">Sutherland CX360\u00ae <\/h3><\/div><div class=\"disc_placeholder\"><p class=\"our-solutions__card-desc\">Eine KI-gesteuerte CX-Intelligence-Plattform, die jedes Kundengespr\u00e4ch auf verwertbare Erkenntnisse \u00fcber alle Kan\u00e4le hinweg analysiert. <\/p><\/div><\/div><div class=\"our-solutions__card-cta-wrap\"><a href=\"https:\/\/www.sutherlandglobal.com\/de\/products-x-platforms\/sutherland-cx360\" class=\"our-solutions__card-cta\"><span class=\"our-solutions__card-cta-dot\" aria-hidden=\"true\"><\/span><span>Mehr erfahren<\/span><\/a><\/div><\/div><\/div><div class=\"our-solutions__card\"><div class=\"card-hover-bg\" aria-hidden=\"true\" data-bg-url=\"\/wp-content\/themes\/sutherland\/assets\/images\/os_card_hover-cardbg.svg\"><img decoding=\"async\" src=\"\/wp-content\/themes\/sutherland\/assets\/images\/os_card_hover-cardbg.svg\" alt=\"\"\/><\/div><div class=\"our-solutions__card-icon\"><img decoding=\"async\" src=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/platform-icon-04.png\" alt=\"icon\" loading=\"lazy\"\/><\/div><div class=\"our-solutions__card-content\"><div class=\"our-solutions__card-text\"><div class=\"title_placeholder\"><h3 class=\"our-solutions__card-title\">Sutherland Connect\u00ae<\/h3><\/div><div class=\"disc_placeholder\"><p class=\"our-solutions__card-desc\">Omnichannel-CXaaS-Plattform, die einen nahtlosen Support-\u00dcbergang zwischen Sprache, Chat, E-Mail, WhatsApp und mehr erm\u00f6glicht.<\/p><\/div><\/div><div class=\"our-solutions__card-cta-wrap\"><a href=\"https:\/\/www.sutherlandglobal.com\/de\/products-x-platforms\/sutherland-connect\" class=\"our-solutions__card-cta\"><span class=\"our-solutions__card-cta-dot\" aria-hidden=\"true\"><\/span><span>Mehr erfahren<\/span><\/a><\/div><\/div><\/div><div class=\"our-solutions__card\"><div class=\"card-hover-bg\" aria-hidden=\"true\" data-bg-url=\"\/wp-content\/themes\/sutherland\/assets\/images\/os_card_hover-cardbg.svg\"><img decoding=\"async\" src=\"\/wp-content\/themes\/sutherland\/assets\/images\/os_card_hover-cardbg.svg\" alt=\"\"\/><\/div><div class=\"our-solutions__card-icon\"><img decoding=\"async\" src=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/platform-icon-05.png\" alt=\"icon\" loading=\"lazy\"\/><\/div><div class=\"our-solutions__card-content\"><div class=\"our-solutions__card-text\"><div class=\"title_placeholder\"><h3 class=\"our-solutions__card-title\">Conversational AI<\/h3><\/div><div class=\"disc_placeholder\"><p class=\"our-solutions__card-desc\">Ein KI-basiertes Konversationssystem, das Support-Interaktionen f\u00fcr vollst\u00e4ndige Self-Service-Funktionen automatisiert und Kosten reduziert. <\/p><\/div><\/div><div class=\"our-solutions__card-cta-wrap\"><a href=\"https:\/\/www.sutherlandglobal.com\/de\/products-x-platforms\/sutherland-conversational-ai\" class=\"our-solutions__card-cta\"><span class=\"our-solutions__card-cta-dot\" aria-hidden=\"true\"><\/span><span>Mehr erfahren<\/span><\/a><\/div><\/div><\/div><div class=\"our-solutions__card\"><div class=\"card-hover-bg\" aria-hidden=\"true\" data-bg-url=\"\/wp-content\/themes\/sutherland\/assets\/images\/os_card_hover-cardbg.svg\"><img decoding=\"async\" src=\"\/wp-content\/themes\/sutherland\/assets\/images\/os_card_hover-cardbg.svg\" alt=\"\"\/><\/div><div class=\"our-solutions__card-icon\"><img decoding=\"async\" src=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/platform-icon-14.png\" alt=\"icon\" loading=\"lazy\"\/><\/div><div class=\"our-solutions__card-content\"><div class=\"our-solutions__card-text\"><div class=\"title_placeholder\"><h3 class=\"our-solutions__card-title\">SmartLeap\u00ae HelpTree<\/h3><\/div><div class=\"disc_placeholder\"><p class=\"our-solutions__card-desc\">Plattform mit einem Entscheidungsbaum-System, das Agenten dabei hilft, die Ursachen von Kundenproblemen schnell zu identifizieren. <\/p><\/div><\/div><div class=\"our-solutions__card-cta-wrap\"><a href=\"https:\/\/www.sutherlandglobal.com\/de\/products-x-platforms\/smartleap-helptree\" class=\"our-solutions__card-cta\"><span class=\"our-solutions__card-cta-dot\" aria-hidden=\"true\"><\/span><span>Mehr erfahren<\/span><\/a><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<div class=\"wp-block-sutherland-new-why-sutherland au-bg-group\" style=\"background-color:#0f1842\"><div class=\"component-wrapper-main\" style=\"background-color:#ffffff\"><div class=\"au-bg-wrapper\" aria-hidden=\"true\"><img class=\"au-bg-wrapper__decor-img au-bg-wrapper__decor-img--desktop\" src=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/Background-Imageplatform.png\" alt=\"\" loading=\"lazy\" decoding=\"async\"\/><\/div><div class=\"full-width-container\"><section class=\"ws-differentiators\" aria-labelledby=\"au-diff-title\" style=\"--ws-diff-title-color:#26235D;--ws-diff-subtitle-color:#2c3546;--ws-diff-card-title-color:#26235d;--ws-diff-card-body-color:#404040;--ws-diff-toggle-bg:#12ACF7;--ws-diff-card-bg:#f3faff\"><div class=\"ws-differentiators__inner\"><div class=\"ws-differentiators__left\"><h2 id=\"au-diff-title\" class=\"ws-differentiators__title\"><span>Warum Sutherland?<\/span><\/h2><\/div><div class=\"ws-differentiators__right is-one-column\" aria-label=\"Key differentiators\"><article class=\"ws-differentiators__card\" aria-label=\"1 of 4\"><div class=\"ws-differentiators__card-content\"><div class=\"ws-differentiators__card-header\"><h3 class=\"ws-differentiators__card-title\">Gesteigerte Effizienz<\/h3><button class=\"ws-differentiators__card-toggle\" aria-expanded=\"false\" aria-label=\"Toggle description\" type=\"button\"><\/button><\/div><p class=\"ws-differentiators__card-body\">21 % Reduzierung der durchschnittlichen Bearbeitungszeiten. Kundenservice-Aufgaben automatisieren, um Reaktionszeiten zu reduzieren und Agenten-Kapazit\u00e4ten freizusetzen.<\/p><\/div><\/article><article class=\"ws-differentiators__card\" aria-label=\"2 of 4\"><div class=\"ws-differentiators__card-content\"><div class=\"ws-differentiators__card-header\"><h3 class=\"ws-differentiators__card-title\">Verbessertes Kundenengagement <\/h3><button class=\"ws-differentiators__card-toggle\" aria-expanded=\"false\" aria-label=\"Toggle description\" type=\"button\"><\/button><\/div><p class=\"ws-differentiators__card-body\">15 % Verbesserung in CX und EX. Personalisierte und nahtlose Interaktionen \u00fcber alle Kan\u00e4le liefern.\n<\/p><\/div><\/article><article class=\"ws-differentiators__card\" aria-label=\"3 of 4\"><div class=\"ws-differentiators__card-content\"><div class=\"ws-differentiators__card-header\"><h3 class=\"ws-differentiators__card-title\">Gesteigerter Umsatz<\/h3><button class=\"ws-differentiators__card-toggle\" aria-expanded=\"false\" aria-label=\"Toggle description\" type=\"button\"><\/button><\/div><p class=\"ws-differentiators__card-body\">44 % Steigerung der Konversionsrate. Umsatz mit KI-gest\u00fctzten Empfehlungen und gezielten Marketingkampagnen steigern.\n<\/p><\/div><\/article><article class=\"ws-differentiators__card\" aria-label=\"4 of 4\"><div class=\"ws-differentiators__card-content\"><div class=\"ws-differentiators__card-header\"><h3 class=\"ws-differentiators__card-title\"><\/h3><button class=\"ws-differentiators__card-toggle\" aria-expanded=\"false\" aria-label=\"Toggle description\" type=\"button\"><\/button><\/div><p class=\"ws-differentiators__card-body\">Unser Know-how in KI, Automatisierung, Analysen und Cloud-Engineering nutzen, um ma\u00dfgeschneiderte digitale L\u00f6sungen bereitzustellen.<\/p><\/div><\/article><\/div><\/div><\/section><\/div><\/div><\/div>\n\n\n\n<div style=\"height:0px\" aria-hidden=\"true\" id=\"form\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-sutherland-new-contact-form wp-block-sutherland-marketo-form marketo-form has-bg\" id=\"marketo-form-5220ee3d-1e26-42d5-a3cf-9030a763fb01\" style=\"background-color:#0f1842\"><style>\n                        #marketo-form-5220ee3d-1e26-42d5-a3cf-9030a763fb01 .connect-section__heading { color: #12ACF7 !important; }\n                        #marketo-form-5220ee3d-1e26-42d5-a3cf-9030a763fb01 .connect-section__description { color: #ffffff !important; }\n                    <\/style><div class=\"component-wrapper-main\" style=\"background-image:linear-gradient(90deg,rgba(0,0,0,0) 2%,rgba(0,0,0,0) 100%)\"><div class=\"full-width-container\"><div class=\"connect-section__surface\"><div class=\"new-feature-form contactus-form-main contactus-main\"><div class=\"content__cta-wrapper\"><div class=\"content__cta-block connect-section__layout\" role=\"region\" aria-label=\"Connect section\"><div class=\"connect-section__col connect-section__col--left\"><div class=\"content__cta-title connect-section__intro\"><h2 class=\"connect-section__heading\" style=\"color:#12ACF7\">Kontakt<\/h2><\/div><div class=\"content__cta-promo\" aria-hidden=\"true\"><div class=\"content__cta-promo-blur\"><div class=\"content__cta-promo-image connect-section__visual new-contact-us__bg-shape contact__bg-shape--desktop\" aria-hidden=\"true\"><video id=\"connect-section-visual-marketo-form-5220ee3d-1e26-42d5-a3cf-9030a763fb01\" width=\"1920\" height=\"800\" autoplay loop muted playsinline preload=\"none\" class=\"new-contact-us__bg-video\"><source src=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/Mobius_O_Clock-turn-V1-3MB_252205.webm\" type=\"video\/webm\"\/><source src=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/Mobius_O_Clock_turn.mp4\" type=\"video\/mp4\"\/><\/video><\/div><\/div><\/div><\/div><div class=\"connect-section__col connect-section__col--right\"><div id=\"marketo-form-form-2105\" style=\"background-image:linear-gradient(to right, transparent, transparent)\" class=\"mb-form__wrap connect-section__form-panel\"><div class=\"mb-form__success-msg hide\" role=\"status\" aria-live=\"polite\">Thanks For Reaching Out! We look forward to talking soon.<\/div><form class=\"marketo-form__form mktoForm content__cta-form\" id=\"mktoForm_2105\" data-forminstance=\"marketo-form-5220ee3d-1e26-42d5-a3cf-9030a763fb01-mktoForm-2105\" data-munchkin=\"668-NEQ-306\" data-formid=\"2105\" aria-label=\"Contact form\"><\/form><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":19,"featured_media":0,"parent":2315,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"_trash_the_other_posts":false,"editor_notices":[],"footnotes":""},"class_list":["post-33571","page","type-page","status-publish"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.6 (Yoast SEO v26.7) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Ki-gest\u00fctzte Omnichannel-erfahrung F\u00fcr Telekommunikationsunternehmen - Sutherland<\/title>\n<meta name=\"description\" content=\"Verbesserung der telco customer journeys mit KI-gest\u00fctzten omnichannel-erfahrungen.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.sutherlandglobal.com\/de\/industries\/communications-media-and-entertainment\/communications-and-wireless\/omnichannel-experience\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"AI-Powered Omnichannel\" \/>\n<meta property=\"og:description\" content=\"Verbesserung der telco customer journeys mit KI-gest\u00fctzten omnichannel-erfahrungen.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.sutherlandglobal.com\/de\/industries\/communications-media-and-entertainment\/communications-and-wireless\/omnichannel-experience\" \/>\n<meta property=\"og:site_name\" content=\"Sutherland - 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