{"id":35712,"date":"2024-04-29T16:23:05","date_gmt":"2024-04-29T16:23:05","guid":{"rendered":"https:\/\/www.sutherlandglobal.com\/?page_id=35712"},"modified":"2025-10-23T06:46:05","modified_gmt":"2025-10-23T14:46:05","slug":"contact-center-as-a-service","status":"publish","type":"page","link":"https:\/\/www.sutherlandglobal.com\/de\/services\/business-process-services\/contact-center-as-a-service","title":{"rendered":"Contact Center as a Service"},"content":{"rendered":"\n<div class=\"wp-block-sutherland-home-media-banner home-media-banner  home-media-banner-animation textAlign-left\"><style>@media only screen and (min-width: 1140px) {header.sutherland-header .sutherland-menu ul.menu>li>a{color: #fff;};}}<\/style><div class=\"home-media-banner__background-image\" style=\"background-image:url(https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/Digital-Ops-T.jpg);background-color:#26235D\"><div class=\"home-media-banner__overlay\" style=\"background-color:#000;opacity:0.2\"><\/div><\/div><div class=\"home-media-banner__content-section\" style=\"text-align:left\"><button id=\"playButton\">Play Video<\/button><div class=\"home-media-banner__content-inner\"><p style=\"color:#FFFFFF\" class=\"subtitle\">CONTACT CENTER AS A SERVICE<\/p><h1 style=\"color:#FFF\"><span class=\"title-text second\"><strong>Contact Center As A Service &#8211; Solutions Tailored to Your DNA<\/strong><\/span><\/h1><\/div><\/div><div class=\"hero-donw-arrow\"><img loading=\"lazy\" decoding=\"async\" src=\"\/wp-content\/themes\/sutherland\/assets\/src\/images\/hero-down-arrow.svg\" width=\"31\" height=\"19\" role=\"button\" alt=\"Down Scroll\" title=\"Down Scroll\"\/><\/div><\/div>\n\n\n\n<div class=\"wp-block-sutherland-intro-block intro-block-sections\"><div class=\"intro-block-left\" style=\"background-image:linear-gradient(0deg, #EDEFEE 0%, #FFFFFF 100%)\"><h2 style=\"color:#2C3546\">Best-in-Class Contact Center Solutions Tailored to Your DNA<\/h2><\/div><div class=\"intro-block-right\">\n<p>The customer service landscape has transformed, shaped by the advancement of digital technologies, changing customer expectations, and evolving business strategies.<\/p>\n\n\n\n<p>With 38 years of experience managing contact centers for global brands, Sutherland is a pioneer in delivering tailored solutions across the CX spectrum, provided through a seamless \u201cas a service\u201d model.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Future-Proof Operations<\/strong>.<strong>&nbsp;<\/strong>Leverage advancements in data analytics, automation, and AI to enable a range of options, including omnichannel support and self-service.<\/li>\n\n\n\n<li><strong>Seamless Integration<\/strong>.<strong>&nbsp;<\/strong>Easy integration with your CRM systems, helpdesk software, and other key business applications to enable workflow optimization, real-time customer insights, and personalized support across multiple channels.<\/li>\n\n\n\n<li><strong>Scalable and Flexible<\/strong>.<strong>&nbsp;<\/strong>Drive scale and flexibility to keep up with demand without compromising your service levels or cost-effectiveness.<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-sutherland-only-button sutherland-button\" id=\"button-cbc4ed94-46d5-4bd0-a8ce-24899807dff9\" style=\"text-align:left\"><a href=\"\/de\/contact-us\" class=\"btn-main btn-secondary\" target=\"_self\" rel=\"noopener\">Contact Us<\/a><\/div>\n<\/div><\/div>\n\n\n\t\t\t<div id=\"casestudy-slider-1\" class=\"wp-block-sutherland-casestudy-slider case-study-slider show-heading overlap-prev-block\">\n\t\t\t\t<style>\n\t\t\t\t\t#casestudy-slider-1.case-study-slider .casestudy-slider__title-section .casestudy-slider__arrows button{border-color:#26235d !important;background-color:rgba(228, 227, 245, 0.2) !important;}#casestudy-slider-1.case-study-slider .casestudy-slider__title-section .casestudy-slider__arrows svg path{fill:#26235d !important;stroke:#26235d !important;}\t\t\t\t<\/style>\n\t\t\t\t<div class=\"casestudy-slider show-arrows show-dots\">\n\t\t\t\t\t<div class=\"casestudy-slider__inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__title-section\" style=\"background-color: #FFFFFF\">\n\t\t\t\t\t\t\t\t<h2 style=\"color: #272F3D\">Case Studies<\/h2>\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"transformation-stories-slider__arrows\">\n\t\t\t\t\t\t\t<div class=\"casestudy-slider__arrows\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<button class=\"prevarrow transformation-stories-previous\">\n\t\t\t\t\t\t\t\t\t\t\t<svg width=\"10\" height=\"14\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t\t\t\t\t\t\t\t\t<path d=\"M8.28315 12.5242L8.28317 12.5242C9.07228 11.7188 9.07228 10.4099 8.28317 9.60455L6.16673 7.44446C5.79008 7.06005 5.79009 6.43995 6.16673 6.05554L8.24909 3.93023C9.03883 3.12421 9.07333 1.8157 8.31298 1.00696C7.91578 0.584481 7.38938 0.375 6.86352 0.375C6.35066 0.375 5.83739 0.574296 5.44397 0.975831C5.44397 0.975832 5.44397 0.975833 5.44397 0.975834L1.21684 5.29024L1.21683 5.29024C0.427722 6.09562 0.427722 7.40448 1.21683 8.20986L5.44395 12.5242C6.229 13.3253 7.49834 13.3253 8.28315 12.5242Z\" fill=\"black\" stroke=\"#26235D\" stroke-width=\"0.75\" \/>\n\t\t\t\t\t\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t\t\t\t\t\tPrevious\n\t\t\t\t\t\t\t\t\t\t<\/button>\t\t\t\t\t\t\t\t\t\t\t<button class=\"nextarrow transformation-stories-next\">\n\t\t\t\t\t\t\t\t\t\t\t<svg width=\"10\" height=\"14\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t\t\t\t\t\t\t\t\t<path d=\"M1.34185 12.5242L1.34183 12.5242C0.552723 11.7188 0.552723 10.4099 1.34183 9.60455L3.45827 7.44446C3.83492 7.06005 3.83491 6.43995 3.45827 6.05554L1.37591 3.93023C0.586175 3.12421 0.551672 1.8157 1.31202 1.00696C1.70922 0.584481 2.23562 0.375 2.76148 0.375C3.27434 0.375 3.78761 0.574296 4.18103 0.975831C4.18103 0.975832 4.18103 0.975833 4.18103 0.975834L8.40816 5.29024L8.40817 5.29024C9.19728 6.09562 9.19728 7.40448 8.40817 8.20986L4.18105 12.5242C3.396 13.3253 2.12666 13.3253 1.34185 12.5242Z\" fill=\"black\" stroke=\"#26235D\" stroke-width=\"0.75\" \/>\n\t\t\t\t\t\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t\t\t\t\t\tNext\n\t\t\t\t\t\t\t\t\t\t<\/button>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<\/div>\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t<div class=\"casestudy-slider__slide-main slick-init-loader\" \n\t\t\t\t\t\t\tdata-slide-autoplay=\"true\"\n\t\t\t\t\t\t\tdata-slide-arrows=\"true\"\n\t\t\t\t\t\t\tdata-slide-dots=\"true\"\n\t\t\t\t\t\t\tdata-slide-desktop=\"3\"\n\t\t\t\t\t\t\tdata-slide-tablet=\"2\"\n\t\t\t\t\t\t\tdata-slide-mobile=\"1\"\n\t\t\t\t\t\t\tstyle=\"background-color: #FFFFFF\"\n\t\t\t\t\t\t\trole=\"list\"\n\t\t\t\t\t\t>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__slide\" role=\"listitem\" aria-label=\"Effizienzsteigerung um 25\u202f% und Kostenoptimierung um 40\u202f%: Ein f\u00fchrender Finanzdienstleister transformiert mit Sutherland seinen Betrieb. \"\n\t\t\t\t\t\t\t\t\t>\n\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__content\"  data-url=\"https:\/\/www.sutherlandglobal.com\/de\/insights\/case-study\/leading-financial-services-provider-accelerates-operational-efficiencies\">\n\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"770\" height=\"446\" src=\"https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/CS6-770x446-1.jpg?w=770\" class=\"attachment-1032 size-1032\" alt=\"Effizienzsteigerung um 25\u202f% und Kostenoptimierung um 40\u202f%: Ein f\u00fchrender...\" title=\"Effizienzsteigerung um 25\u202f% und Kostenoptimierung um 40\u202f%: Ein f\u00fchrender...\" srcset=\"https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/CS6-770x446-1.jpg 770w, https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/CS6-770x446-1.jpg?resize=300,174 300w, https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/CS6-770x446-1.jpg?resize=768,445 768w\" sizes=\"auto, (max-width: 770px) 100vw, 770px\" \/>\t\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__overlay\" style=\"background-color: rgba(0, 0, 0, 0.5)\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.sutherlandglobal.com\/de\/insights\/case-study\/leading-financial-services-provider-accelerates-operational-efficiencies\" class=\"case-study-item-link\"><span class=\"screen-reader-text\">Effizienzsteigerung um 25\u202f% und Kostenoptimierung um 40\u202f%: Ein f\u00fchrender Finanzdienstleister transformiert mit Sutherland seinen Betrieb. <\/span><\/a>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__content-inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"drawer-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tFallstudie\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__details\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.sutherlandglobal.com\/de\/insights\/case-study\/leading-financial-services-provider-accelerates-operational-efficiencies\" class=\"case-study-block-title\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tEffizienzsteigerung um 25\u202f% und Kostenoptimierung um 40\u202f%: Ein f\u00fchrender Finanzdienstleister transformiert mit Sutherland seinen Betrieb.  \n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"btn-main btn-white-arrow\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.sutherlandglobal.com\/de\/insights\/case-study\/leading-financial-services-provider-accelerates-operational-efficiencies\" aria-label=\"Effizienzsteigerung um 25\u202f% und Kostenoptimierung um 40\u202f%: Ein f\u00fchrender...\">Read More<span class=\"screen-reader-text\">Read More &#8211; Effizienzsteigerung um 25\u202f% und Kostenoptimierung um 40\u202f%: Ein f\u00fchrender Finanzdienstleister transformiert mit Sutherland seinen Betrieb. <\/span><\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div> \n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__slide\" role=\"listitem\" aria-label=\"Sutherland verhindert 15\u202f% Umsatzverlust f\u00fcr eine f\u00fchrendes globales Forschungsunternehmen durch verbessertes Datenmanagement und Governance\"\n\t\t\t\t\t\t\t\t\t>\n\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__content\"  data-url=\"https:\/\/www.sutherlandglobal.com\/de\/insights\/case-study\/enhanced-data-governance-and-management\">\n\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"770\" height=\"446\" src=\"https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/CS4b-770x446-1.jpg?w=770\" class=\"attachment-1032 size-1032\" alt=\"Sutherland verhindert 15\u202f% Umsatzverlust f\u00fcr eine f\u00fchrendes globales...\" title=\"Sutherland verhindert 15\u202f% Umsatzverlust f\u00fcr eine f\u00fchrendes globales...\" srcset=\"https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/CS4b-770x446-1.jpg 770w, https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/CS4b-770x446-1.jpg?resize=300,174 300w, https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/CS4b-770x446-1.jpg?resize=768,445 768w\" sizes=\"auto, (max-width: 770px) 100vw, 770px\" \/>\t\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__overlay\" style=\"background-color: rgba(0, 0, 0, 0.5)\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.sutherlandglobal.com\/de\/insights\/case-study\/enhanced-data-governance-and-management\" class=\"case-study-item-link\"><span class=\"screen-reader-text\">Sutherland verhindert 15\u202f% Umsatzverlust f\u00fcr eine f\u00fchrendes globales Forschungsunternehmen durch verbessertes Datenmanagement und Governance<\/span><\/a>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__content-inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"drawer-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tFallstudie\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__details\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.sutherlandglobal.com\/de\/insights\/case-study\/enhanced-data-governance-and-management\" class=\"case-study-block-title\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tSutherland verhindert 15\u202f% Umsatzverlust f\u00fcr eine f\u00fchrendes globales Forschungsunternehmen durch verbessertes Datenmanagement und Governance \n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"btn-main btn-white-arrow\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.sutherlandglobal.com\/de\/insights\/case-study\/enhanced-data-governance-and-management\" aria-label=\"Sutherland verhindert 15\u202f% Umsatzverlust f\u00fcr eine f\u00fchrendes globales...\">Read More<span class=\"screen-reader-text\">Read More &#8211; Sutherland verhindert 15\u202f% Umsatzverlust f\u00fcr eine f\u00fchrendes globales Forschungsunternehmen durch verbessertes Datenmanagement und Governance<\/span><\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div> \n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\n\n\n<div class=\"wp-block-sutherland-accordion accordion-sections accordion-layout-1\"><div class=\"accordion-head-sections\" style=\"background-image:linear-gradient(140deg, rgb(29, 29, 71) 0%, rgb(33, 33, 82) 63%, rgb(172, 21, 76) 100%)\"><div class=\"accordion-cta-body\"><div class=\"accordion-cta-content\"><div class=\"accordion-cta-text\"><h2 style=\"color:#ffffff\">Our Solutions<\/h2><p style=\"color:#ffffff\">Delivering industry-leading customer service with tailored solutions across the CX spectrum, provided through a seamless \u201cas a service\u201d model.<\/p><\/div><div class=\"accordion-cta-button\"><\/div><\/div><\/div><\/div><div class=\"accordion-inners\">\n<div class=\"wp-block-sutherland-accordion-inner accordion-inner-sections\"><p class=\"accordion-header\">Contact Center as a Service (CCaaS)<\/p><div class=\"accordion-content\" style=\"display:none\">\n<p><\/p>\n\n\n\n<div id=\"list-c8a944ed-c2cd-440d-b600-efcedb33510c\" class=\"wp-block-sutherland-list-block list\"><h5>Operations<\/h5><ul class=\"listul\"><li><span class=\"list--item\"><strong>Talent Acquisition<\/strong>. Sutherland\u2019s AI-powered talent acquisition platform enables sourcing, selection, onboarding, and background checks.<\/span><\/li><li><span class=\"list--item\"><strong>Learning and Development<\/strong>. Sutherland LMS enables new-hire orientation and training, skill development, and management training.<\/span><\/li><li><span class=\"list--item\"><strong>Quality Assurance<\/strong>. Sutherland LevelUp provides Monitoring and Compliance.<\/span><\/li><li><span class=\"list--item\"><strong>Workforce Management<\/strong>. Sutherland IEX enables Forecasting, Scheduling, and RTA.<\/span><\/li><li><span class=\"list--item\"><strong>Reporting<\/strong>. Sutherland\u2019s PBI platform delivers detailed and timely reporting.<\/span><\/li><\/ul><\/div>\n\n\n\n<div id=\"list-a53611c7-45c8-486b-8713-28adb86b83ae\" class=\"wp-block-sutherland-list-block list\"><h5>Omni-Channel Technology<\/h5><ul class=\"listul\"><li><span class=\"list--item\"><strong><a href=\"https:\/\/www.sutherlandglobal.com\/products-x-platforms\/sutherland-connect\">Sutherland Connect<\/a>\u00ae<\/strong>. AI-powered intelligent responses via Voice, Email, Chat, SMS, Messaging, and Social.<\/span><\/li><li><span class=\"list--item\"><strong>Intelligent call routing<\/strong>\u00a0to ensure efficient call handling.<\/span><\/li><li><span class=\"list--item\"><strong>Unified Desktop<\/strong>. A single comprehensive view of all systems.<\/span><\/li><li><span class=\"list--item\"><strong>Sutherland Case Management System<\/strong>\u00a0for effective case resolution.<\/span><\/li><li><span class=\"list--item\"><strong>Speech and Text Analytics<\/strong>. Drive improvement with insights on agent performance and customer behaviour.<\/span><\/li><\/ul><\/div>\n\n\n\n<div id=\"list-6be896bf-03d2-49dd-a658-1a62528133d6\" class=\"wp-block-sutherland-list-block list\"><h5>Agent Enablement<\/h5><ul class=\"listul\"><li><span class=\"list--item\"><strong><a href=\"https:\/\/www.sutherlandglobal.com\/de\/products-x-platforms\/smartleap-helptree\">SmartLeap\u00ae HelpTree<\/a><\/strong>\u00a0\u2013 AI-powered knowledge platform for agents<\/span><\/li><li><span class=\"list--item\"><strong><a href=\"https:\/\/www.sutherlandglobal.com\/de\/products-x-platforms\/sutherland-agent-success\">Agent Success<\/a><\/strong>. AI-powered aide for customer support agents for more effective service.<\/span><\/li><li><span class=\"list--item\"><strong>Auto Summarization\/Completion<\/strong>. Eliminating the administrative minutiae for better agent productivity.<\/span><\/li><li><span class=\"list--item\"><strong>Sutherland LevelUp<\/strong>. Agent Communication and Performance Platform<\/span><\/li><li><span class=\"list--item\"><strong><a href=\"https:\/\/www.sutherlandglobal.com\/de\/products-x-platforms\/sutherland-sentinel\">Sentinel<\/a>\u00a0AI Security Suite.<\/strong>\u00a0Data security suite to safeguard confidential information.<\/span><\/li><\/ul><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-sutherland-accordion-inner accordion-inner-sections\"><p class=\"accordion-header\">CX Management as a Service (CMaaS)<\/p><div class=\"accordion-content\" style=\"display:none\">\n<p>We design and implement smart omnichannel journeys covering the entire customer experience life cycle \u2013 from customer acquisition to sales, service, retention, and support. By leveraging AI and intelligent automation, we streamline contact center operations to eliminate pain points and create lasting connections.<\/p>\n\n\n\n<div class=\"wp-block-sutherland-only-button sutherland-button\" id=\"button-788ab539-0b02-4369-b50a-9283af9240fa\" style=\"text-align:left\"><a href=\"https:\/\/www.sutherlandglobal.com\/de\/services\/digital-cx\" class=\"btn-main btn-arrow\" target=\"_self\" rel=\"noopener\">Learn More<\/a><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\t\t\t<div class=\"wp-block-sutherland-testimonial-block wp-block-sutherland-testimonials-block testimonials-block testimonials-layout1\" id=\"testimonial_block-242da872-ffcc-48cb-8f9f-d9c4b58f8e83\" style=\"background-color :transparent;background-image :linear-gradient(0deg, #FFFFFF 0%, #FFFFFF 100%)\">\n\t\t\t\t<style>\n\t\t\t\t\t#testimonial_block-242da872-ffcc-48cb-8f9f-d9c4b58f8e83.testimonials-block .testimonials-block__inner .testimonials-block__title-section button.slick-arrow{border-color:#26235d !important;background-color:rgba(228, 227, 245, 0.2) !important;}#testimonial_block-242da872-ffcc-48cb-8f9f-d9c4b58f8e83.testimonials-block .testimonials-block__inner .testimonials-block__title-section .slick-arrow svg path{fill:#26235d !important;stroke:#26235d !important;}\t\t\t\t<\/style>\n\t\t\t\t<div class=\"testimonials-block__inner\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"testimonials-block__title-section\" style=\"text-align: left\">\n\t\t\t\t\t\t<h2 style=\"color: #272F3D\">Our Partners<\/h2>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"testimonials-slider__arrows\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<button class=\"testimonials-prevarrow\">\n\t\t\t\t\t\t\t\t\t<svg width=\"10\" height=\"14\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t\t\t\t\t\t\t<path d=\"M8.28315 12.5242L8.28317 12.5242C9.07228 11.7188 9.07228 10.4099 8.28317 9.60455L6.16673 7.44446C5.79008 7.06005 5.79009 6.43995 6.16673 6.05554L8.24909 3.93023C9.03883 3.12421 9.07333 1.8157 8.31298 1.00696C7.91578 0.584481 7.38938 0.375 6.86352 0.375C6.35066 0.375 5.83739 0.574296 5.44397 0.975831C5.44397 0.975832 5.44397 0.975833 5.44397 0.975834L1.21684 5.29024L1.21683 5.29024C0.427722 6.09562 0.427722 7.40448 1.21683 8.20986L5.44395 12.5242C6.229 13.3253 7.49834 13.3253 8.28315 12.5242Z\" stroke-width=\"0.75\" \/>\n\t\t\t\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t\t\t\tPrevious\n\t\t\t\t\t\t\t\t<\/button>\t\t\t\t\t\t\t\t\t<button class=\"testimonials-nextarrow\">\n\t\t\t\t\t\t\t\t\t<svg width=\"10\" height=\"14\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t\t\t\t\t\t\t<path d=\"M1.34185 12.5242L1.34183 12.5242C0.552723 11.7188 0.552723 10.4099 1.34183 9.60455L3.45827 7.44446C3.83492 7.06005 3.83491 6.43995 3.45827 6.05554L1.37591 3.93023C0.586175 3.12421 0.551672 1.8157 1.31202 1.00696C1.70922 0.584481 2.23562 0.375 2.76148 0.375C3.27434 0.375 3.78761 0.574296 4.18103 0.975831C4.18103 0.975832 4.18103 0.975833 4.18103 0.975834L8.40816 5.29024L8.40817 5.29024C9.19728 6.09562 9.19728 7.40448 8.40817 8.20986L4.18105 12.5242C3.396 13.3253 2.12666 13.3253 1.34185 12.5242Z\" stroke-width=\"0.75\" \/>\n\t\t\t\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t\t\t\tNext\n\t\t\t\t\t\t\t\t<\/button>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"testimonials-block__slide-main slick-init-loader\" \n\t\t\t\t\t\tdata-slide-autoplay=\"true\"\n\t\t\t\t\t\tdata-slide-arrows=\"true\"\n\t\t\t\t\t\tdata-slide-dots=\"false\"\n\t\t\t\t\t\tdata-slide-desktop=\"3\"\n\t\t\t\t\t\tdata-slide-tablet=\"2\"\n\t\t\t\t\t\tdata-slide-mobile=\"1\"\n\t\t\t\t\t>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"testimonials-block__slide\" data-align=\"left\" style=\"background-color:#fff;background-image:linear-gradient(0deg, #FFFFFF 0%, #FFFFFF 100%);color:#272F3D;text-align:left;\">\n\t\t\t\t\t\t\t<div class=\"testimonials-block__content\">\n\t\t\t\t\t\t\t\t<div class=\"testimonials-block__content-inner\" style=\"justify-content:flex-start;\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"testimonials-block__details\">\n\t\t\t\t\t\t\t\t\t\t\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"270\" height=\"70\" src=\"https:\/\/sites.sutherlandglobal.com\/ar\/wp-content\/uploads\/sites\/20\/Partnerships-Genesys.png\" alt=\"Genesys\" class=\"wp-image-36035\" style=\"width:180px\" \/><\/figure>\n\n\n\n<p>Contact center solutions for optimizing operations and enhancing customer experiences.<\/p>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div> \n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"testimonials-block__slide\" data-align=\"left\" style=\"background-color:#fff;background-image:linear-gradient(0deg, #FFFFFF 0%, #FFFFFF 100%);color:#272F3D;text-align:left;\">\n\t\t\t\t\t\t\t<div class=\"testimonials-block__content\">\n\t\t\t\t\t\t\t\t<div class=\"testimonials-block__content-inner\" style=\"justify-content:flex-start;\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"testimonials-block__details\">\n\t\t\t\t\t\t\t\t\t\t\n<figure class=\"wp-block-image size-large is-resized\" id=\"block-68d067dc-d608-402b-8483-6bce06bd3de7\"><img loading=\"lazy\" decoding=\"async\" width=\"270\" height=\"70\" src=\"https:\/\/sites.sutherlandglobal.com\/ar\/wp-content\/uploads\/sites\/20\/Partnerships-avaya.png?w=270\" alt=\"Avaya\" class=\"wp-image-43194\" style=\"width:180px\"\/><\/figure>\n\n\n\n<p id=\"block-aebc2069-6a48-4076-b67e-4500df8b733e\">Moderne Kommunikations- und Kollaborationsl\u00f6sungen zur Verbesserung des Kundenengagements.<\/p>\n\n\n\n<p><\/p>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div> \n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"testimonials-block__slide\" data-align=\"left\" style=\"background-color:#fff;background-image:linear-gradient(0deg, #FFFFFF 0%, #FFFFFF 100%);color:#272F3D;text-align:left;\">\n\t\t\t\t\t\t\t<div class=\"testimonials-block__content\">\n\t\t\t\t\t\t\t\t<div class=\"testimonials-block__content-inner\" style=\"justify-content:flex-start;\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"testimonials-block__details\">\n\t\t\t\t\t\t\t\t\t\t\n<figure class=\"wp-block-image size-large is-resized\" id=\"block-68d067dc-d608-402b-8483-6bce06bd3de7\"><img loading=\"lazy\" decoding=\"async\" width=\"270\" height=\"70\" src=\"https:\/\/sites.sutherlandglobal.com\/ar\/wp-content\/uploads\/sites\/20\/Partnerships-CCAI.png?w=270\" alt=\"Google CCAI\n\" class=\"wp-image-43196\" style=\"width:180px\"\/><\/figure>\n\n\n\n<p id=\"block-aebc2069-6a48-4076-b67e-4500df8b733e\">KI-gest\u00fctzte Konversationsl\u00f6sungen f\u00fcr au\u00dfergew\u00f6hnliche Kundenservice-Erfahrungen.<\/p>\n\n\n\n<p><\/p>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div> \n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"testimonials-block__slide\" data-align=\"left\" style=\"background-color:#fff;background-image:linear-gradient(0deg, #FFFFFF 0%, #FFFFFF 100%);color:#272F3D;text-align:left;\">\n\t\t\t\t\t\t\t<div class=\"testimonials-block__content\">\n\t\t\t\t\t\t\t\t<div class=\"testimonials-block__content-inner\" style=\"justify-content:flex-start;\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"testimonials-block__details\">\n\t\t\t\t\t\t\t\t\t\t\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"270\" height=\"70\" src=\"https:\/\/sites.sutherlandglobal.com\/ar\/wp-content\/uploads\/sites\/20\/Partnerships-Playvox.png\" alt=\"Playvox\" class=\"wp-image-36039\" style=\"width:180px\" \/><\/figure>\n\n\n\n<p>Solutions for driving call center operational excellence.<\/p>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div> \n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\n\n\n<div class=\"wp-block-sutherland-column-image-text\"><div class=\"our-differentiators-colums\"><div class=\"our-differentiators-colum left\" style=\"background:linear-gradient(121deg, rgba(224, 141, 57, 0.36) 0%, rgba(255, 255, 255, 0.36) 31%, rgba(255, 255, 255, 0.36) 64%, rgba(224, 141, 57, 0.36) 100%)\"><h2 style=\"color:#2C3546;text-align:left\">Unlocking Digital Performance<\/h2><div class=\"our-differentiators-img\"><\/div><\/div><div class=\"our-differentiators-colum right\" style=\"text-align:left\"><div class=\"inner-mid-col-text-section\"><div class=\"accordian-text-section\"><div class=\"accordian-text-title\"><p class=\"title\" style=\"color:#2C3546\"><strong>Scalable Managed Services<\/strong><\/p><\/div><div class=\"accordian-text-descriptions\"><p class=\"description\" style=\"color:#2C3546\">Scale your contact center operations based on demand and adapt quickly to evolving business needs and market conditions.<\/p><\/div><\/div><div class=\"accordian-text-section\"><div class=\"accordian-text-title\"><p class=\"title\" style=\"color:#2C3546\"><strong>Improved Total Cost of Ownership<\/strong><\/p><\/div><div class=\"accordian-text-descriptions\"><p class=\"description\" style=\"color:#2C3546\">Achieve<strong> <\/strong>enhanced financial performance and operational efficiency with improved TCO.<\/p><\/div><\/div><div class=\"accordian-text-section\"><div class=\"accordian-text-title\"><p class=\"title\" style=\"color:#2C3546\"><strong>Outcome-Based Partnership Model<\/strong><\/p><\/div><div class=\"accordian-text-descriptions\"><p class=\"description\" style=\"color:#2C3546\">With our industry-leading shared success partnership model,<strong> <\/strong>rest assured that your business outcomes are always top of mind for us.<\/p><\/div><\/div><div class=\"accordian-text-section\"><div class=\"accordian-text-title\"><p class=\"title\" style=\"color:#2C3546\"><strong>Advanced Features and Innovation<\/strong><\/p><\/div><div class=\"accordian-text-descriptions\"><p class=\"description\" style=\"color:#2C3546\">Benefit from access to the latest technologies and capabilities and keep elevating service delivery.<\/p><\/div><\/div><div class=\"accordian-text-section\"><div class=\"accordian-text-title\"><p class=\"title\" style=\"color:#2C3546\"><strong>Enhanced CX and Loyalty<\/strong><\/p><\/div><div class=\"accordian-text-descriptions\"><p class=\"description\" style=\"color:#2C3546\">Provide consistent and seamless customer experiences across various channels<strong> <\/strong>and<strong> <\/strong>quickly respond to customer inquiries and issues, improving overall satisfaction.<\/p><\/div><\/div><\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-sutherland-contactus-form wp-block-sutherland-marketo-form marketo-form overlap-prev-block overlap-next-block remove-padding\" id=\"marketo-form-249404d6-6cb5-4ec8-9413-4caa9a153e95\" style=\"background-image:linear-gradient(to right, transparent, transparent)\"><div class=\"contactus-form-main contactus-main\"><div class=\"contactus-form-inner\"><div class=\"marketo-form__column\" style=\"background-image:url(https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/contact-background-1.jpg)\"><div class=\"mb-form__header\"><h2 style=\"color:#2C3546\">Contact Us<\/h2><\/div><div id=\"marketo-form-form-2076\" class=\"mb-form__wrap\"><div class=\"mb-form__success-msg hide\">Thanks for reaching out! We look forward to talking soon.<\/div><form class=\"marketo-form__form mktoForm\" id=\"mktoForm_2076\" data-forminstance=\"marketo-form-249404d6-6cb5-4ec8-9413-4caa9a153e95-mktoForm-2076\" data-munchkin=\"668-NEQ-306\" data-formid=\"2076\"><\/form><\/div><\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-sutherland-explore-v2\"><div class=\"sutherland-explore-v2 arrow-enable\"><div class=\"explore-v2 left-explore-v2-section\" style=\"text-align:left\"><div class=\"explore-v2-text\"><a href=\"\/de\/industries\"><span class=\"screen-reader-text\">Explore All Industries<\/span><\/a><h3 style=\"color:#2C3546\">Explore All Industries<\/h3><\/div><\/div><div class=\"explore-v2 right-explore-v2-section\" style=\"text-align:right\"><div class=\"explore-v2-text\"><a href=\"\/de\/services\"><span class=\"screen-reader-text\">Explore All Solutions<\/span><\/a><h3 style=\"color:#2C3546\">Explore All Solutions<\/h3><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":20,"featured_media":0,"parent":5739,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"_trash_the_other_posts":false,"editor_notices":[],"footnotes":""},"class_list":["post-35712","page","type-page","status-publish"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.6 (Yoast SEO v26.7) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Contact Center as a Service (CCAS) - Sutherland<\/title>\n<meta name=\"description\" content=\"With 35+ years managing contact centers for global brands, Sutherland is a pioneer in delivering tailored solutions across the CX spectrum. Learn more\" \/>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Reimagine Customer Service with the Best of People, Process and Platforms\" \/>\n<meta property=\"og:description\" content=\"Delivering industry-leading customer service with 35+ years of contact center management experience globally across 9 industries in 40 languages.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.sutherlandglobal.com\/de\/services\/business-process-services\/contact-center-as-a-service\" \/>\n<meta property=\"og:site_name\" content=\"Sutherland - German (DE)\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/Sutherland-Global-388462191504598\/\" \/>\n<meta property=\"article:modified_time\" content=\"2025-10-23T14:46:05+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/DigitalCX_hero_806x6361.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"806\" \/>\n\t<meta property=\"og:image:height\" content=\"636\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:title\" content=\"Reimagine Customer Service with the Best of People, Process and Platforms\" \/>\n<meta name=\"twitter:description\" content=\"Delivering industry-leading customer service with 35+ years of contact center management experience globally across 9 industries in 40 languages.\" \/>\n<meta name=\"twitter:site\" content=\"@SutherlandCorp\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.sutherlandglobal.com\/de\/services\/business-process-services\/contact-center-as-a-service#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.sutherlandglobal.com\/de\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Services\",\"item\":\"https:\/\/www.sutherlandglobal.com\/de\/services\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Outsourcing Von Gesch\u00e4ftsprozessen\",\"item\":\"https:\/\/www.sutherlandglobal.com\/de\/services\/business-process-services\"},{\"@type\":\"ListItem\",\"position\":4,\"name\":\"Contact Center as a Service\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.sutherlandglobal.com\/de\/#website\",\"url\":\"https:\/\/www.sutherlandglobal.com\/de\/\",\"name\":\"Sutherland\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/www.sutherlandglobal.com\/de\/#organization\"},\"alternateName\":\"Sutherland Global Services\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.sutherlandglobal.com\/de\/search?query={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Contact Center as a Service (CCAS) - Sutherland","description":"With 35+ years managing contact centers for global brands, Sutherland is a pioneer in delivering tailored solutions across the CX spectrum. Learn more","robots":{"index":"noindex","follow":"follow"},"og_locale":"en_US","og_type":"article","og_title":"Reimagine Customer Service with the Best of People, Process and Platforms","og_description":"Delivering industry-leading customer service with 35+ years of contact center management experience globally across 9 industries in 40 languages.","og_url":"https:\/\/www.sutherlandglobal.com\/de\/services\/business-process-services\/contact-center-as-a-service","og_site_name":"Sutherland - German (DE)","article_publisher":"https:\/\/www.facebook.com\/Sutherland-Global-388462191504598\/","article_modified_time":"2025-10-23T14:46:05+00:00","og_image":[{"width":806,"height":636,"url":"https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/DigitalCX_hero_806x6361.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_title":"Reimagine Customer Service with the Best of People, Process and Platforms","twitter_description":"Delivering industry-leading customer service with 35+ years of contact center management experience globally across 9 industries in 40 languages.","twitter_site":"@SutherlandCorp","schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"BreadcrumbList","@id":"https:\/\/www.sutherlandglobal.com\/de\/services\/business-process-services\/contact-center-as-a-service#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.sutherlandglobal.com\/de\/"},{"@type":"ListItem","position":2,"name":"Services","item":"https:\/\/www.sutherlandglobal.com\/de\/services"},{"@type":"ListItem","position":3,"name":"Outsourcing Von Gesch\u00e4ftsprozessen","item":"https:\/\/www.sutherlandglobal.com\/de\/services\/business-process-services"},{"@type":"ListItem","position":4,"name":"Contact Center as a Service"}]},{"@type":"WebSite","@id":"https:\/\/www.sutherlandglobal.com\/de\/#website","url":"https:\/\/www.sutherlandglobal.com\/de\/","name":"Sutherland","description":"","publisher":{"@id":"https:\/\/www.sutherlandglobal.com\/de\/#organization"},"alternateName":"Sutherland Global Services","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.sutherlandglobal.com\/de\/search?query={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"}]}},"acf":[],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/www.sutherlandglobal.com\/de\/wp-json\/wp\/v2\/pages\/35712","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.sutherlandglobal.com\/de\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.sutherlandglobal.com\/de\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.sutherlandglobal.com\/de\/wp-json\/wp\/v2\/users\/20"}],"replies":[{"embeddable":true,"href":"https:\/\/www.sutherlandglobal.com\/de\/wp-json\/wp\/v2\/comments?post=35712"}],"version-history":[{"count":72,"href":"https:\/\/www.sutherlandglobal.com\/de\/wp-json\/wp\/v2\/pages\/35712\/revisions"}],"predecessor-version":[{"id":59878,"href":"https:\/\/www.sutherlandglobal.com\/de\/wp-json\/wp\/v2\/pages\/35712\/revisions\/59878"}],"up":[{"embeddable":true,"href":"https:\/\/www.sutherlandglobal.com\/de\/wp-json\/wp\/v2\/pages\/5739"}],"wp:attachment":[{"href":"https:\/\/www.sutherlandglobal.com\/de\/wp-json\/wp\/v2\/media?parent=35712"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}