{"id":37657,"date":"2024-05-14T09:57:51","date_gmt":"2024-05-14T09:57:51","guid":{"rendered":"https:\/\/www.sutherlandglobal.com\/?page_id=37657"},"modified":"2025-03-27T03:20:44","modified_gmt":"2025-03-27T11:20:44","slug":"enterprise-cloud-application-solutions-with-zendesk","status":"publish","type":"page","link":"https:\/\/www.sutherlandglobal.com\/de\/capabilities\/digital-cx\/cx-engineering\/enterprise-cloud-application-solutions-with-zendesk","title":{"rendered":"Enterprise-Cloud-L\u00f6sungen Mit Zendesk"},"content":{"rendered":"\n<div class=\"wp-block-sutherland-home-media-banner home-media-banner  home-media-banner-animation textAlign-left\"><style type=\"text\/css\">@media only screen and (min-width: 1140px) {header.sutherland-header .sutherland-menu ul.menu>li>a{color: #fff;};}}<\/style><div class=\"home-media-banner__background-image\" style=\"background-image:url(https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/Enterprise-Cloud-app-solutions-with-Zendesk-1920x550-1.jpg);background-color:#26235D\"><div class=\"home-media-banner__overlay\" style=\"background-color:#000;opacity:0.2\"><\/div><\/div><div class=\"home-media-banner__content-section\" style=\"text-align:left\"><button id=\"playButton\">Play Video<\/button><div class=\"home-media-banner__content-inner\"><p style=\"color:#FFFFFF\" class=\"subtitle\">\u00a0ENTERPRISE-CLOUD-L\u00d6SUNGEN MIT ZENDESK<\/p><h1 style=\"color:#FFF\"><span class=\"title-text second\"><strong>Ihren Kundensupport mit Zendesk optimieren<\/strong><\/span><\/h1><\/div><\/div><div class=\"hero-donw-arrow\"><img loading=\"lazy\" decoding=\"async\" src=\"\/wp-content\/themes\/sutherland\/assets\/src\/images\/hero-down-arrow.svg\" width=\"31\" height=\"19\" role=\"button\" alt=\"Down Scroll\" title=\"Down Scroll\"\/><\/div><\/div>\n\n\n\n<div class=\"wp-block-sutherland-intro-block intro-block-sections\"><div class=\"intro-block-left\" style=\"background-image:linear-gradient(0deg, #EDEFEE 0%, #FFFFFF 100%)\"><h2 style=\"color:#2C3546\">Ma\u00dfgeschneiderte Zendesk-L\u00f6sungen f\u00fcr verbesserte Kundenerfahrungen<\/h2><\/div><div class=\"intro-block-right\">\n<p>Sutherland ist seit2016&nbsp;ein strategischer Partner von Zendesk. Gemeinsam entwerfen, entwickeln und implementieren wir innovative CX-L\u00f6sungen, die Ihre Zendesk-Instanz in ein strategisches Asset verwandeln.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Tiefes Fachwissen und bew\u00e4hrte Ergebnisse.<\/strong> Unser Team aus zertifizierten Zendesk-Beratern verbindet Branchenkenntnisse mit etablierten Methoden, um Ihre Zendesk-L\u00f6sung nahtlos zu entwerfen, zu implementieren und zu verwalten.&nbsp;<\/li>\n\n\n\n<li><strong>Maximierung des Werts von Zendesk. <\/strong>Wir helfen Ihnen&nbsp; dabei, den maximalen Nutzen aus Ihrer Investition in Zendesk zu ziehen, indem wir Workflows optimieren und sicherstellen, dass Ihre Agenten mit erstklassigen Tools ausgestattet sind.&nbsp;<\/li>\n\n\n\n<li><strong>Innovation an vorderster Front. <\/strong>Wir erschlie\u00dfen neue M\u00f6glichkeiten, indem wir Zendesk nahtlos in unsere ma\u00dfgeschneiderten digitalen Assets integrieren, die Kundenzufriedenheit steigern und das Gesamterlebnis f\u00fcr Ihre Kunden optimieren.&nbsp;<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-sutherland-only-button sutherland-button\" id=\"button-b0ea0913-675c-47ae-8939-fbe838153e15\" style=\"text-align:left\"><a href=\"\/de\/contact-us\" class=\"btn-main btn-secondary\" target=\"_self\" rel=\"noopener\">Kontakt<\/a><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-sutherland-accordion accordion-sections accordion-layout-1\"><div class=\"accordion-head-sections\" style=\"background-image:linear-gradient(140deg, rgb(29, 29, 71) 0%, rgb(33, 33, 82) 63%, rgb(172, 21, 76) 100%)\"><h2 style=\"color:#ffffff\"><strong>Sutherland geht \u00fcber die Rolle eines herk\u00f6mmlichen Zendesk-Partners hinaus.<\/strong>\u00a0<\/h2><p style=\"color:#ffffff\">Wir helfen Ihnen dabei, das volle Potenzial der Zendesk-Plattform zu nutzen, damit Sie beispiellose Kundenerfahrungen bieten k\u00f6nnen. So erreichen wir das:\u00a0<\/p><\/div><div class=\"accordion-inners\">\n\n<div class=\"wp-block-sutherland-accordion-inner accordion-inner-sections\"><p class=\"accordion-header\"><strong>Nahtlose Implementierung und Datenmigration<\/strong><\/p><div class=\"accordion-content\">\n\n<p>Sorgen Sie f\u00fcr einen nahtlosen Zendesk-Implementierungsprozess, einschlie\u00dflich der sicheren Migration von Daten aus Ihren bestehenden Systemen.<\/p>\n\n<\/div><\/div>\n\n\n<div class=\"wp-block-sutherland-accordion-inner accordion-inner-sections\"><p class=\"accordion-header\"><strong>Omnichannel-Erfahrungsgestaltung<\/strong><\/p><div class=\"accordion-content\">\n\n<p>Schaffen Sie eine einheitliche Customer Journey \u00fcber alle Ber\u00fchrungspunkte hinweg, d.\u202fh. \u00fcber Telefonanrufe, E-Mails, Chat-Plattformen und Social-Media-Kan\u00e4le.<\/p>\n\n<\/div><\/div>\n\n\n<div class=\"wp-block-sutherland-accordion-inner accordion-inner-sections\"><p class=\"accordion-header\"><strong>Bef\u00e4higung und Schulungen f\u00fcr Agenten<\/strong><\/p><div class=\"accordion-content\">\n\n<p>Vermitteln Sie Ihre Agenten die F\u00e4higkeiten und das Wissen,&nbsp;Zendesk effektiv zu nutzen und Kundenprobleme schnell zu l\u00f6sen.&nbsp;<\/p>\n\n<\/div><\/div>\n\n\n<div class=\"wp-block-sutherland-accordion-inner accordion-inner-sections\"><p class=\"accordion-header\"><strong>Workflow-Optimierung und -Automatisierung<\/strong><\/p><div class=\"accordion-content\">\n\n<p>Optimieren Sie Arbeitsabl\u00e4ufe, automatisieren Sie sich wiederholende Aufgaben, und geben Sie den Mitarbeitern die M\u00f6glichkeit, sich auf das Wesentliche zu konzentrieren: den Kunden.<\/p>\n\n<\/div><\/div>\n\n\n<div class=\"wp-block-sutherland-accordion-inner accordion-inner-sections\"><p class=\"accordion-header\"><strong>Erweitertes Reporting und Analysen<\/strong><\/p><div class=\"accordion-content\">\n\n<p>Gewinnen Sie mit den robusten Berichts- und Analysetools von Zendesk wertvolle Einblicke in das Kundenverhalten, und identifizieren Sie Bereiche mit Verbesserungspotenzial.<\/p>\n\n<\/div><\/div>\n\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-sutherland-column-image-text\"><div class=\"our-differentiators-colums\" style=\"background:linear-gradient(0deg,rgb(237,239,238) 0%,rgb(255,255,255) 53%,rgb(255,255,255) 100%)\"><div class=\"our-differentiators-colum left\" style=\"background:linear-gradient(121deg, rgba(224, 141, 57, 0.36) 0%, rgba(255, 255, 255, 0.36) 31%, rgba(255, 255, 255, 0.36) 64%, rgba(224, 141, 57, 0.36) 100%)\"><h2 style=\"color:#2C3546;text-align:left\">Freisetzung digitaler Leistung<\/h2><div class=\"our-differentiators-img\"><\/div><\/div><div class=\"our-differentiators-colum right\" style=\"text-align:left\"><div class=\"inner-mid-col-text-section\"><div class=\"accordian-text-section\"><div class=\"accordian-text-title\"><p class=\"title\" style=\"color:#2C3546\"><strong>Marktf\u00fchrendes Fachwissen<\/strong><\/p><\/div><div class=\"accordian-text-descriptions\"><p class=\"description\" style=\"color:#2C3546\">Durch die Kombination unserer Zendesk-Kenntnisse mit unseren F\u00e4higkeiten im Bereich der digitalen CX, unserem Fachwissen und unseren fortschrittlichen Plattformen k\u00f6nnen wir ma\u00dfgeschneiderte digitale L\u00f6sungen f\u00fcr messbare CX-Ergebnisse anbieten.\u00a0<\/p><\/div><\/div><div class=\"accordian-text-section\"><div class=\"accordian-text-title\"><p class=\"title\" style=\"color:#2C3546\"><strong>Preisgekr\u00f6nte F\u00e4higkeiten<\/strong><\/p><\/div><div class=\"accordian-text-descriptions\"><p class=\"description\" style=\"color:#2C3546\">Sutherland wurde als <a href=\"https:\/\/www.sutherlandglobal.com\/de\/about-us\/latest-news\/2024\/sutherland-awarded-2023-zendesk-partner-award\" target=\"_blank\" rel=\"noreferrer noopener\">Zendesks GTM Partner of the Year 2023<\/a> in Nordamerika ausgezeichnet und kann auf eine nachweisliche Erfolgsbilanz bei der Steigerung der Kundenzufriedenheit \u00fcber die Zendesk-Plattform verweisen.<\/p><\/div><\/div><div class=\"accordian-text-section\"><div class=\"accordian-text-title\"><p class=\"title\" style=\"color:#2C3546\"><strong>Innovationen, zum Greifen nah<\/strong><\/p><\/div><div class=\"accordian-text-descriptions\"><p class=\"description\" style=\"color:#2C3546\">Sutherland Labs erschlie\u00dft neue M\u00f6glichkeiten durch die nahtlose Integration von Zendesk in Ihr aktuelles digitales \u00d6kosystem und steigert damit die Effizienz und die Kundenzufriedenheit w\u00e4hrend der gesamten Customer Journey.\u00a0<\/p><\/div><\/div><div class=\"accordian-text-section\"><div class=\"accordian-text-title\"><p class=\"title\" style=\"color:#2C3546\"><strong><strong>Datengest\u00fctzte Entscheidungsfindung<\/strong>\u00a0<\/strong><\/p><\/div><div class=\"accordian-text-descriptions\"><p class=\"description\" style=\"color:#2C3546\">Gewinnen Sie mit den robusten Berichts- und Analysetools von Zendesk umsetzbare Einblicke in das Kundenverhalten, und identifizieren Sie Bereiche mit Verbesserungspotenzial.\u00a0<\/p><\/div><\/div><div class=\"accordian-text-section\"><div class=\"accordian-text-title\"><p class=\"title\" style=\"color:#2C3546\"><strong><strong>Gesteigerte Kundenzufriedenheit (Customer Satisfaction, <\/strong>CSAT)\u00a0<\/strong><\/p><\/div><div class=\"accordian-text-descriptions\"><p class=\"description\" style=\"color:#2C3546\">Mit unseren Zendesk-L\u00f6sungen erreichen Sie schnellere L\u00f6sungszeiten, gesteigerte gel\u00f6ste Anfragen beim ersten Kundenkontakt und eine h\u00f6here Kundenzufriedenheit.\u00a0<\/p><\/div><\/div><div class=\"accordian-text-section\"><div class=\"accordian-text-title\"><p class=\"title\" style=\"color:#2C3546\"><strong>Reduzierte Betriebskosten<\/strong><\/p><\/div><div class=\"accordian-text-descriptions\"><p class=\"description\" style=\"color:#2C3546\">Erzielen Sie erhebliche Kosteneinsparungen im Kundenservice durch optimierte Workflows, automatisierte Aufgaben und eine h\u00f6here Mitarbeiterproduktivit\u00e4t.\u00a0<\/p><\/div><\/div><div class=\"accordian-text-section\"><div class=\"accordian-text-title\"><p class=\"title\" style=\"color:#2C3546\"><strong>Erh\u00f6hte Agentenproduktivit\u00e4t und -bindung<\/strong>\u00a0<\/p><\/div><div class=\"accordian-text-descriptions\"><p class=\"description\" style=\"color:#2C3546\">Dank optimierter Workflows und Self-Service-Optionen k\u00f6nnen Agenten Probleme schneller l\u00f6sen.<\/p><\/div><\/div><\/div><\/div><\/div><\/div>\n\n\n\t\t\t\t<div id=\"insight_slider-1\" class=\"wp-block-sutherland-insights-block overlap-prev-block insights-block-layout-3\" style=\"background-color:#FFFFFF;\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"insights-block-type-3\">\n\t\t\t\t\t\t\t\t<style>\n\t\t\t\t\t\t\t\t#insight_slider-1 .insight-slider__inner .insights__title-section .insights-block__arrows button{border-color:#26235d 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class=\"insight-slider__content\">\n\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"540\" height=\"426\" src=\"https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/Top-Insights-for-Maximizing-Value.jpg?w=540\" class=\"attachment-540x size-540x\" alt=\"Das Potenzial von Omnichannel nutzen: Top-Erkenntnisse zur Wertmaximierung\" title=\"Das Potenzial von Omnichannel nutzen: Top-Erkenntnisse zur Wertmaximierung\" srcset=\"https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/Top-Insights-for-Maximizing-Value.jpg 806w, https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/Top-Insights-for-Maximizing-Value.jpg?resize=300,237 300w, https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/Top-Insights-for-Maximizing-Value.jpg?resize=768,606 768w\" sizes=\"auto, (max-width: 540px) 100vw, 540px\" \/>\t\t\t\t\t<div class=\"insight-slider__overlay\" style=\"background-color: rgba(0, 0, 0, 0.4)\"><\/div>\n\t\t\t\t\t<a  tabindex=\"-1\" href=\"https:\/\/www.sutherlandglobal.com\/de\/insights\/blog\/top-insights-for-maximizing-value\" class=\"insight-item-link\"><span class=\"screen-reader-text\">Das Potenzial von Omnichannel nutzen: Top-Erkenntnisse zur Wertmaximierung<\/span><\/a>\n\t\t\t\t\t<div class=\"insight-slider__content-inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"drawer-text\" style=\"color:#FFFFFF;\">Blog<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"insight-slider__details\">\n\t\t\t\t\t\t\t<a  tabindex=\"-1\" href=\"https:\/\/www.sutherlandglobal.com\/de\/insights\/blog\/top-insights-for-maximizing-value\" class=\"insight-block-title\" style=\"color:#FFFFFF;\">\n\t\t\t\t\t\t\t\tDas Potenzial von Omnichannel nutzen: Top-Erkenntnisse zur Wertmaximierung \n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"btn-main btn-white-arrow\">\n\t\t\t\t\t\t\t\t<a  tabindex=\"-1\" href=\"https:\/\/www.sutherlandglobal.com\/de\/insights\/blog\/top-insights-for-maximizing-value\" aria-label=\"Das Potenzial von Omnichannel nutzen: Top-Erkenntnisse zur Wertmaximierung\">Mehr lesen<span class=\"screen-reader-text\">Mehr lesen &#8211; Das Potenzial von Omnichannel nutzen: Top-Erkenntnisse zur Wertmaximierung<\/span><\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div> \n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<div class=\"insight-slider__slide\">\n\t\t\t\t<div class=\"insight-slider__content\">\n\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"540\" height=\"364\" src=\"https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/2023\/09\/whitepaper_background.jpeg?w=540\" class=\"attachment-540x size-540x\" alt=\"Bessere Automatisierung mit verhaltensbasierten menschlichen Erkenntnissen\" title=\"Bessere Automatisierung mit verhaltensbasierten menschlichen Erkenntnissen\" srcset=\"https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/2023\/09\/whitepaper_background.jpeg 1366w, https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/2023\/09\/whitepaper_background.jpeg?resize=300,202 300w, https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/2023\/09\/whitepaper_background.jpeg?resize=768,518 768w, https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/2023\/09\/whitepaper_background.jpeg?resize=1024,691 1024w\" sizes=\"auto, (max-width: 540px) 100vw, 540px\" \/>\t\t\t\t\t<div class=\"insight-slider__overlay\" style=\"background-color: rgba(0, 0, 0, 0.4)\"><\/div>\n\t\t\t\t\t<a  tabindex=\"-1\" href=\"https:\/\/www.sutherlandglobal.com\/de\/insights\/whitepaper\/build-better-automation-with-behavioral-human-insights\" class=\"insight-item-link\"><span class=\"screen-reader-text\">Bessere Automatisierung mit verhaltensbasierten menschlichen Erkenntnissen<\/span><\/a>\n\t\t\t\t\t<div class=\"insight-slider__content-inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"drawer-text\" style=\"color:#FFFFFF;\">Whitepaper<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"insight-slider__details\">\n\t\t\t\t\t\t\t<a  tabindex=\"-1\" href=\"https:\/\/www.sutherlandglobal.com\/de\/insights\/whitepaper\/build-better-automation-with-behavioral-human-insights\" class=\"insight-block-title\" style=\"color:#FFFFFF;\">\n\t\t\t\t\t\t\t\tBessere Automatisierung mit verhaltensbasierten menschlichen Erkenntnissen \n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"btn-main btn-white-arrow\">\n\t\t\t\t\t\t\t\t<a  tabindex=\"-1\" href=\"https:\/\/www.sutherlandglobal.com\/de\/insights\/whitepaper\/build-better-automation-with-behavioral-human-insights\" aria-label=\"Bessere Automatisierung mit verhaltensbasierten menschlichen Erkenntnissen\">Mehr lesen<span class=\"screen-reader-text\">Mehr lesen &#8211; Bessere Automatisierung mit verhaltensbasierten 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