{"id":3893,"date":"2023-07-21T13:14:52","date_gmt":"2023-07-21T13:14:52","guid":{"rendered":"https:\/\/www.sutherlandglobal.com\/services\/labs-2\/"},"modified":"2025-03-27T03:16:36","modified_gmt":"2025-03-27T11:16:36","slug":"digital-cx","status":"publish","type":"page","link":"https:\/\/www.sutherlandglobal.com\/de\/services\/digital-cx","title":{"rendered":"Digital CX"},"content":{"rendered":"\n<div class=\"wp-block-sutherland-home-media-banner home-media-banner  home-media-banner-animation textAlign-left\"><style type=\"text\/css\">@media only screen and (min-width: 1140px) {header.sutherland-header .sutherland-menu ul.menu>li>a{color: #fff;};}}<\/style><div class=\"home-media-banner__background-image\" style=\"background-image:url(https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/DIGITAL_CX-1920x550-1.jpg);background-color:#26235D\"><div class=\"home-media-banner__overlay\" style=\"background-color:#000;opacity:0.2\"><\/div><\/div><div class=\"home-media-banner__content-section\" style=\"text-align:left\"><button id=\"playButton\">Play Video<\/button><div class=\"home-media-banner__content-inner\"><p style=\"color:#FFFFFF\" class=\"subtitle\">DIGITAL CX<\/p><h1 style=\"color:#FFF\"><span class=\"title-text second\"><strong>Kunden- und Mitarbeitererlebnisse neu gestalten, um digitale Leistung freizusetzen<\/strong><\/span><\/h1><\/div><\/div><div class=\"hero-donw-arrow\"><img loading=\"lazy\" decoding=\"async\" src=\"\/wp-content\/themes\/sutherland\/assets\/src\/images\/hero-down-arrow.svg\" width=\"31\" height=\"19\" role=\"button\" alt=\"Down Scroll\" title=\"Down Scroll\"\/><\/div><\/div>\n\n\n\n<div class=\"wp-block-sutherland-intro-block intro-block-sections\"><div class=\"intro-block-left\" style=\"background-image:linear-gradient(0deg, #EDEFEE 0%, #FFFFFF 100%)\"><h2 style=\"color:#2C3546\">Bereitstellung einer auf den Menschen ausgerichteten Kundenerfahrung an jedem Touchpoint<\/h2><\/div><div class=\"intro-block-right\">\n<p>Der Aufbau von Kundenbindung erfordert heute einen ganzheitlichen Ansatz. Um die Effizienz durch eine verbesserte Mitarbeitererfahrung (EX) zu steigern oder die Kundenerfahrung (CX) an allen Touchpoints neu zu gestalten, ist Technologie der Schl\u00fcssel.<\/p>\n\n\n\n<p>Sutherland bietet CX-Transformation f\u00fcr weltweit f\u00fchrende Marken. Wir unterst\u00fctzen Sie bei der Einf\u00fchrung eines flexiblen, auf den Menschen ausgerichteten Ansatzes f\u00fcr digitale CX und nutzen die transformative Kraft der KI, um aussagekr\u00e4ftige Kunden- und Mitarbeitererfahrungen zu schaffen.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Erschlie\u00dfen Sie eine transformative Strategie.<\/strong> Dank unserer fundierten Fachkenntnisse und unserer un\u00fcbertroffenen CX-Expertise k\u00f6nnen wir die Bed\u00fcrfnisse der Endkunden erkennen und Probleme l\u00f6sen, noch bevor sie entstehen.<\/li>\n\n\n\n<li><strong>Nutzen Sie die Macht des Digitalen.<\/strong> Marktf\u00fchrende Technologie, hervorragende Gesch\u00e4ftsprozesse und fortschrittliche Produkte und Plattformen tragen dazu bei, au\u00dfergew\u00f6hnliche Kundenerfahrungen zu schaffen und das Wachstum zu f\u00f6rdern.<\/li>\n\n\n\n<li><strong>Nutzung<\/strong> <strong>umfangreicher Erfahrung.<\/strong> Als Vorreiter in der CX-Transformation haben wir erreicht, was viele Unternehmen gerade anstreben.<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-sutherland-only-button sutherland-button\" id=\"button-e1dd1e35-7cb5-46e2-bc3f-7987f8cbfcd2\" style=\"text-align:left\"><a href=\"\/de\/contact-us\" class=\"btn-main btn-secondary\" target=\"_self\" rel=\"noopener\">Kontakt<\/a><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-sutherland-content-video sutherland-out-story-block layout-2\" style=\"background-color:\"><div class=\"top-heading-section\"><h2 style=\"text-align:left;color:#2C3546\">Neue Kundenerfahrungen bieten<\/h2><\/div><div class=\"our-story-colums\"><div class=\"our-story-colum left\"><\/div><div class=\"our-story-colum right\"><p style=\"color:#2C3546;text-align:left\">Wir entwerfen und implementieren intelligente Omnichannel-Journeys, die den gesamten Kundenbindungszyklus abdecken, von der Kundenakquise \u00fcber den Vertrieb und Service bis hin zur Kundenbindung und -betreuung. Durch die Nutzung von KI und intelligenter Automatisierung rationalisieren wir den Contact Center-Betrieb, um Schwachstellen zu beseitigen und dauerhafte Verbindungen aufzubauen.<\/p><div class=\"video-block-content\"><\/div><\/div><\/div><\/div>\n\n\n\n<figure class=\"wp-block-image size-full is-style-default\"><img loading=\"lazy\" decoding=\"async\" width=\"4000\" height=\"1604\" src=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/Deliver-Next-Gen-Customer-Experiences.jpg\" alt=\"Deliver Next-Gen Customer Experiences\" class=\"wp-image-26950\" srcset=\"https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/Deliver-Next-Gen-Customer-Experiences.jpg 4000w, https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/Deliver-Next-Gen-Customer-Experiences.jpg?resize=300,120 300w, https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/Deliver-Next-Gen-Customer-Experiences.jpg?resize=768,308 768w, https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/Deliver-Next-Gen-Customer-Experiences.jpg?resize=1024,411 1024w, https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/Deliver-Next-Gen-Customer-Experiences.jpg?resize=1536,616 1536w, https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/Deliver-Next-Gen-Customer-Experiences.jpg?resize=2048,821 2048w\" sizes=\"auto, (max-width: 4000px) 100vw, 4000px\" \/><\/figure>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\t\t\t<div id=\"casestudy-slider-1\" class=\"wp-block-sutherland-casestudy-slider case-study-slider show-heading overlap-prev-block\">\n\t\t\t\t<style>\n\t\t\t\t\t#casestudy-slider-1.case-study-slider .casestudy-slider__title-section .casestudy-slider__arrows button{border-color:#26235d !important;background-color:rgba(228, 227, 245, 0.2) !important;}#casestudy-slider-1.case-study-slider .casestudy-slider__title-section .casestudy-slider__arrows svg path{fill:#26235d !important;stroke:#26235d !important;}\t\t\t\t<\/style>\n\t\t\t\t<div class=\"casestudy-slider show-arrows show-dots\">\n\t\t\t\t\t<div class=\"casestudy-slider__inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__title-section\" style=\"background-color: #FFFFFF\">\n\t\t\t\t\t\t\t\t<h2 style=\"color: #272F3D\">Fallstudien<\/h2>\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"transformation-stories-slider__arrows\">\n\t\t\t\t\t\t\t<div class=\"casestudy-slider__arrows\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<button class=\"prevarrow transformation-stories-previous\">\n\t\t\t\t\t\t\t\t\t\t\t<svg width=\"10\" height=\"14\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t\t\t\t\t\t\t\t\t<path d=\"M8.28315 12.5242L8.28317 12.5242C9.07228 11.7188 9.07228 10.4099 8.28317 9.60455L6.16673 7.44446C5.79008 7.06005 5.79009 6.43995 6.16673 6.05554L8.24909 3.93023C9.03883 3.12421 9.07333 1.8157 8.31298 1.00696C7.91578 0.584481 7.38938 0.375 6.86352 0.375C6.35066 0.375 5.83739 0.574296 5.44397 0.975831C5.44397 0.975832 5.44397 0.975833 5.44397 0.975834L1.21684 5.29024L1.21683 5.29024C0.427722 6.09562 0.427722 7.40448 1.21683 8.20986L5.44395 12.5242C6.229 13.3253 7.49834 13.3253 8.28315 12.5242Z\" fill=\"black\" stroke=\"#26235D\" stroke-width=\"0.75\" \/>\n\t\t\t\t\t\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t\t\t\t\t\tPrevious\n\t\t\t\t\t\t\t\t\t\t<\/button>\t\t\t\t\t\t\t\t\t\t\t<button class=\"nextarrow transformation-stories-next\">\n\t\t\t\t\t\t\t\t\t\t\t<svg width=\"10\" height=\"14\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t\t\t\t\t\t\t\t\t<path d=\"M1.34185 12.5242L1.34183 12.5242C0.552723 11.7188 0.552723 10.4099 1.34183 9.60455L3.45827 7.44446C3.83492 7.06005 3.83491 6.43995 3.45827 6.05554L1.37591 3.93023C0.586175 3.12421 0.551672 1.8157 1.31202 1.00696C1.70922 0.584481 2.23562 0.375 2.76148 0.375C3.27434 0.375 3.78761 0.574296 4.18103 0.975831C4.18103 0.975832 4.18103 0.975833 4.18103 0.975834L8.40816 5.29024L8.40817 5.29024C9.19728 6.09562 9.19728 7.40448 8.40817 8.20986L4.18105 12.5242C3.396 13.3253 2.12666 13.3253 1.34185 12.5242Z\" fill=\"black\" stroke=\"#26235D\" stroke-width=\"0.75\" \/>\n\t\t\t\t\t\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t\t\t\t\t\tNext\n\t\t\t\t\t\t\t\t\t\t<\/button>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<\/div>\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t<div class=\"casestudy-slider__slide-main slick-init-loader\" \n\t\t\t\t\t\t\tdata-slide-autoplay=\"true\"\n\t\t\t\t\t\t\tdata-slide-arrows=\"true\"\n\t\t\t\t\t\t\tdata-slide-dots=\"true\"\n\t\t\t\t\t\t\tdata-slide-desktop=\"3\"\n\t\t\t\t\t\t\tdata-slide-tablet=\"2\"\n\t\t\t\t\t\t\tdata-slide-mobile=\"1\"\n\t\t\t\t\t\t\tstyle=\"background-color: #FFFFFF\"\n\t\t\t\t\t\t\trole=\"list\"\n\t\t\t\t\t\t>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__slide\" role=\"listitem\" aria-label=\"Nahtlose Einf\u00fchrung eines Streamingservices im Wert von 2.8 Mrd. EUR f\u00fcr eine bekannte Entertainment-Marke\"\n\t\t\t\t\t\t\t\t\t>\n\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__content\"  data-url=\"https:\/\/www.sutherlandglobal.com\/de\/insights\/case-study\/consistent-customer-service-for-a-global-entertainment-brand-sutherland\">\n\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"770\" height=\"446\" src=\"https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/CS9-770x446-1.jpg?w=770\" class=\"attachment-1032 size-1032\" alt=\"Nahtlose Einf\u00fchrung eines Streamingservices im Wert von 2.8 Mrd. EUR f\u00fcr eine bekannte...\" title=\"Nahtlose Einf\u00fchrung eines Streamingservices im Wert von 2.8 Mrd. EUR f\u00fcr eine bekannte...\" srcset=\"https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/CS9-770x446-1.jpg 770w, https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/CS9-770x446-1.jpg?resize=300,174 300w, https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/CS9-770x446-1.jpg?resize=768,445 768w\" sizes=\"auto, (max-width: 770px) 100vw, 770px\" \/>\t\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__overlay\" style=\"background-color: rgba(0, 0, 0, 0.5)\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.sutherlandglobal.com\/de\/insights\/case-study\/consistent-customer-service-for-a-global-entertainment-brand-sutherland\" class=\"case-study-item-link\"><span class=\"screen-reader-text\">Nahtlose Einf\u00fchrung eines Streamingservices im Wert von 2.8 Mrd. EUR f\u00fcr eine bekannte Entertainment-Marke<\/span><\/a>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__content-inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"drawer-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tFallstudie\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__details\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.sutherlandglobal.com\/de\/insights\/case-study\/consistent-customer-service-for-a-global-entertainment-brand-sutherland\" class=\"case-study-block-title\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tNahtlose Einf\u00fchrung eines Streamingservices im Wert von 2.8 Mrd. EUR f\u00fcr eine bekannte Entertainment-Marke \n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"btn-main btn-white-arrow\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.sutherlandglobal.com\/de\/insights\/case-study\/consistent-customer-service-for-a-global-entertainment-brand-sutherland\" aria-label=\"Nahtlose Einf\u00fchrung eines Streamingservices im Wert von 2.8 Mrd. EUR f\u00fcr eine bekannte...\">Mehr lesen<span class=\"screen-reader-text\">Mehr lesen &#8211; Nahtlose Einf\u00fchrung eines Streamingservices im Wert von 2.8 Mrd. EUR f\u00fcr eine bekannte Entertainment-Marke<\/span><\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div> \n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__slide\" role=\"listitem\" aria-label=\"Globale Ausweitung des Service auf \u00fcber 20 Sprachen, rund um die Uhr f\u00fcr Spotify durch KI-gest\u00fctzte \u00dcbersetzung\"\n\t\t\t\t\t\t\t\t\t>\n\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__content\"  data-url=\"https:\/\/www.sutherlandglobal.com\/de\/insights\/case-study\/new-ai-driven-language-translation-tool-lets-spotify-grow-its-service-capabilities\">\n\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"770\" height=\"466\" src=\"https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/f-.jpg?w=770\" class=\"attachment-1032 size-1032\" alt=\"Globale Ausweitung des Service auf \u00fcber 20 Sprachen, rund um die Uhr f\u00fcr Spotify durch...\" title=\"Globale Ausweitung des Service auf \u00fcber 20 Sprachen, rund um die Uhr f\u00fcr Spotify durch...\" srcset=\"https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/f-.jpg 770w, https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/f-.jpg?resize=300,182 300w, https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/f-.jpg?resize=768,465 768w\" sizes=\"auto, (max-width: 770px) 100vw, 770px\" \/>\t\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__overlay\" style=\"background-color: rgba(0, 0, 0, 0.5)\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.sutherlandglobal.com\/de\/insights\/case-study\/new-ai-driven-language-translation-tool-lets-spotify-grow-its-service-capabilities\" class=\"case-study-item-link\"><span class=\"screen-reader-text\">Globale Ausweitung des Service auf \u00fcber 20 Sprachen, rund um die Uhr f\u00fcr Spotify durch KI-gest\u00fctzte \u00dcbersetzung<\/span><\/a>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__content-inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"drawer-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tFallstudie\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__details\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.sutherlandglobal.com\/de\/insights\/case-study\/new-ai-driven-language-translation-tool-lets-spotify-grow-its-service-capabilities\" class=\"case-study-block-title\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tGlobale Ausweitung des Service auf \u00fcber 20 Sprachen, rund um die Uhr f\u00fcr Spotify durch KI-gest\u00fctzte \u00dcbersetzung \n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"btn-main btn-white-arrow\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.sutherlandglobal.com\/de\/insights\/case-study\/new-ai-driven-language-translation-tool-lets-spotify-grow-its-service-capabilities\" aria-label=\"Globale Ausweitung des Service auf \u00fcber 20 Sprachen, rund um die Uhr f\u00fcr Spotify durch...\">Mehr lesen<span class=\"screen-reader-text\">Mehr lesen &#8211; Globale Ausweitung des Service auf \u00fcber 20 Sprachen, rund um die Uhr f\u00fcr Spotify durch KI-gest\u00fctzte \u00dcbersetzung<\/span><\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div> \n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__slide\" role=\"listitem\" aria-label=\"J\u00e4hrliche Pr\u00e4mieneinnahmen von 500\u202fMio.\u202fUSD f\u00fcr eine f\u00fchrende kleine Versicherungsgesellschaft durch erfahrungsgest\u00fctzte Transformation\"\n\t\t\t\t\t\t\t\t\t>\n\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__content\"  data-url=\"https:\/\/www.sutherlandglobal.com\/de\/insights\/case-study\/insurer-goes-direct-to-consumer-with-sutherland\">\n\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"859\" height=\"507\" src=\"https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/Small-Commercial-Insurance-Company.jpg?w=859\" class=\"attachment-1032 size-1032\" alt=\"J\u00e4hrliche Pr\u00e4mieneinnahmen von 500\u202fMio.\u202fUSD f\u00fcr eine f\u00fchrende kleine...\" title=\"J\u00e4hrliche Pr\u00e4mieneinnahmen von 500\u202fMio.\u202fUSD f\u00fcr eine f\u00fchrende kleine...\" srcset=\"https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/Small-Commercial-Insurance-Company.jpg 859w, https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/Small-Commercial-Insurance-Company.jpg?resize=300,177 300w, https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/Small-Commercial-Insurance-Company.jpg?resize=768,453 768w\" sizes=\"auto, (max-width: 859px) 100vw, 859px\" \/>\t\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__overlay\" style=\"background-color: rgba(0, 0, 0, 0.5)\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.sutherlandglobal.com\/de\/insights\/case-study\/insurer-goes-direct-to-consumer-with-sutherland\" class=\"case-study-item-link\"><span class=\"screen-reader-text\">J\u00e4hrliche Pr\u00e4mieneinnahmen von 500\u202fMio.\u202fUSD f\u00fcr eine f\u00fchrende kleine Versicherungsgesellschaft durch erfahrungsgest\u00fctzte Transformation<\/span><\/a>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__content-inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"drawer-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tFallstudie\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__details\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.sutherlandglobal.com\/de\/insights\/case-study\/insurer-goes-direct-to-consumer-with-sutherland\" class=\"case-study-block-title\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tJ\u00e4hrliche Pr\u00e4mieneinnahmen von 500\u202fMio.\u202fUSD f\u00fcr eine f\u00fchrende kleine Versicherungsgesellschaft durch erfahrungsgest\u00fctzte Transformation \n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"btn-main btn-white-arrow\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.sutherlandglobal.com\/de\/insights\/case-study\/insurer-goes-direct-to-consumer-with-sutherland\" aria-label=\"J\u00e4hrliche Pr\u00e4mieneinnahmen von 500\u202fMio.\u202fUSD f\u00fcr eine f\u00fchrende kleine...\">Mehr lesen<span class=\"screen-reader-text\">Mehr lesen &#8211; J\u00e4hrliche Pr\u00e4mieneinnahmen von 500\u202fMio.\u202fUSD f\u00fcr eine f\u00fchrende kleine Versicherungsgesellschaft durch erfahrungsgest\u00fctzte Transformation<\/span><\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div> \n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__slide\" role=\"listitem\" aria-label=\"Global Conglomerate senkt die Technologiekosten um 30\u202f% durch die Cloud-Modernisierung. \"\n\t\t\t\t\t\t\t\t\t>\n\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__content\"  data-url=\"https:\/\/www.sutherlandglobal.com\/de\/insights\/case-study\/global-conglomerate-expands-reach-and-its-efficiency-through-cloud-modernization-sutherland\">\n\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"770\" height=\"446\" src=\"https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/CS1-770x446-1.jpg?w=770\" class=\"attachment-1032 size-1032\" alt=\"Global Conglomerate senkt die Technologiekosten um 30\u202f% durch die Cloud-Modernisierung. \" title=\"Global Conglomerate senkt die Technologiekosten um 30\u202f% durch die Cloud-Modernisierung. \" srcset=\"https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/CS1-770x446-1.jpg 770w, https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/CS1-770x446-1.jpg?resize=300,174 300w, https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/CS1-770x446-1.jpg?resize=768,445 768w\" sizes=\"auto, (max-width: 770px) 100vw, 770px\" \/>\t\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__overlay\" style=\"background-color: rgba(0, 0, 0, 0.5)\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.sutherlandglobal.com\/de\/insights\/case-study\/global-conglomerate-expands-reach-and-its-efficiency-through-cloud-modernization-sutherland\" class=\"case-study-item-link\"><span class=\"screen-reader-text\">Global Conglomerate senkt die Technologiekosten um 30\u202f% durch die Cloud-Modernisierung. <\/span><\/a>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__content-inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"drawer-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tFallstudie\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__details\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.sutherlandglobal.com\/de\/insights\/case-study\/global-conglomerate-expands-reach-and-its-efficiency-through-cloud-modernization-sutherland\" class=\"case-study-block-title\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tGlobal Conglomerate senkt die Technologiekosten um 30\u202f% durch die Cloud-Modernisierung.  \n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"btn-main btn-white-arrow\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.sutherlandglobal.com\/de\/insights\/case-study\/global-conglomerate-expands-reach-and-its-efficiency-through-cloud-modernization-sutherland\" aria-label=\"Global Conglomerate senkt die Technologiekosten um 30\u202f% durch die Cloud-Modernisierung. \">Mehr lesen<span class=\"screen-reader-text\">Mehr lesen &#8211; Global Conglomerate senkt die Technologiekosten um 30\u202f% durch die Cloud-Modernisierung. <\/span><\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div> \n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\n\n\n<div class=\"wp-block-sutherland-accordion accordion-sections accordion-layout-1\"><div class=\"accordion-head-sections\" style=\"background-image:linear-gradient(140deg, rgb(29, 29, 71) 0%, rgb(33, 33, 82) 63%, rgb(172, 21, 76) 100%)\"><h2 style=\"color:#ffffff\">Unsere L\u00f6sungen<\/h2><p style=\"color:#ffffff\">Bieten Sie au\u00dfergew\u00f6hnliche Erfahrungen, die zu mehr Engagement, Loyalit\u00e4t und Kundenwert f\u00fchren.<\/p><\/div><div class=\"accordion-inners\">\n\n<div class=\"wp-block-sutherland-accordion-inner accordion-inner-sections\"><p class=\"accordion-header\"><strong>Kundenerfahrung (Customer Experience, CX)<\/strong><\/p><div class=\"accordion-content\">\n\n<p>Sutherland bietet personalisierte, mehrsprachige und echte Omnichannel-Kundenerfahrungen f\u00fcr die gr\u00f6\u00dften Marken der Welt. Erreichen Sie Ihre digitalen CX-Ziele mit fortschrittlichen, skalierbaren L\u00f6sungen, die Ihre Prozesse f\u00fcr eine vollst\u00e4ndig einheitliche Kundenerfahrung rationalisieren.<br><br><\/p>\n\n<\/div><\/div>\n\n\n<div class=\"wp-block-sutherland-accordion-inner accordion-inner-sections\"><p class=\"accordion-header\">CX Engineering<\/p><div class=\"accordion-content\">\n\n<p>Wir schaffen und liefern aussagekr\u00e4ftige Erfahrungen mit einem tiefgreifenden Verst\u00e4ndnis der Kundenbed\u00fcrfnisse und des Kundenverhaltens, datengesteuerten Kundeneinblicken, fortschrittlichen KI-Funktionen und intelligenter Automatisierung an jedem Touchpoint.<\/p>\n\n\n<div class=\"wp-block-sutherland-only-button sutherland-button\" id=\"button-26286dfe-7496-4850-9e2e-b44cd45238a4\" style=\"text-align:left\"><a href=\"https:\/\/www.sutherlandglobal.com\/de\/services\/digital-cx\/cx-engineering\" class=\"btn-main btn-arrow\" target=\"_self\" rel=\"noopener\">Mehr erfahren<\/a><\/div>\n\n<\/div><\/div>\n\n\n<div class=\"wp-block-sutherland-accordion-inner accordion-inner-sections\"><p class=\"accordion-header\">Digitale Beratung<\/p><div class=\"accordion-content\">\n\n<p>Mit un\u00fcbertroffenen Kompetenzen in der Unternehmensberatung, Branchenerfahrung, tiefem Fachwissen und fortschrittlichen Daten- und KI-F\u00e4higkeiten unterst\u00fctzt Sutherland seine Kunden bei der Entwicklung und Umsetzung einer auf ihre Gesch\u00e4ftsziele abgestimmten digitalen Transformationsstrategie.<\/p>\n\n\n<div class=\"wp-block-sutherland-only-button sutherland-button\" id=\"button-f33e82c7-f9fb-451c-a47d-5c409d859258\" style=\"text-align:left\"><a href=\"https:\/\/www.sutherlandglobal.com\/de\/services\/digital-consulting\" class=\"btn-main btn-arrow\" target=\"_self\" rel=\"noopener\">Mehr erfahren<\/a><\/div>\n\n<\/div><\/div>\n\n\n<div class=\"wp-block-sutherland-accordion-inner accordion-inner-sections\"><p class=\"accordion-header\">Insight and Design Labs<\/p><div class=\"accordion-content\">\n\n<p>Die Insight &amp; Design Labs von Sutherland sind auf die Verwendung propriet\u00e4rer Methoden spezialisiert, um erkenntnisgesteuerte Customer Journeys und Employee Journeys zu erschaffen, die bei der Gestaltung neuer Erfahrungen und Prozesse f\u00fcr Unternehmen helfen.<\/p>\n\n\n<div class=\"wp-block-sutherland-only-button sutherland-button\" id=\"button-99954dfd-58d3-4305-9f64-09b87f56fc9a\" style=\"text-align:left\"><a href=\"https:\/\/www.sutherlandglobal.com\/de\/services\/digital-consulting\/insight-and-design\" class=\"btn-main btn-arrow\" target=\"_self\" rel=\"noopener\">Mehr erfahren<\/a><\/div>\n\n<\/div><\/div>\n\n\n<div class=\"wp-block-sutherland-accordion-inner accordion-inner-sections\"><p class=\"accordion-header\">Contact Center als Dienstleistung<\/p><div class=\"accordion-content\">\n\n<p>Eine nahtlose Customer Journey, von Self-Service bis hin zum Support durch Agenten, die Loyalit\u00e4t und Umsatzwachstum f\u00f6rdert.<\/p>\n\n\n<div class=\"wp-block-sutherland-only-button sutherland-button\" id=\"button-456e2a91-de48-4917-a35d-05605f68708a\" style=\"text-align:left\"><a href=\"https:\/\/www.sutherlandglobal.com\/de\/services\/business-process-services\/contact-center-as-a-service\" class=\"btn-main btn-arrow\" target=\"_self\" rel=\"noopener\">Mehr erfahren<\/a><\/div>\n\n<\/div><\/div>\n\n\n<div class=\"wp-block-sutherland-accordion-inner accordion-inner-sections\"><p class=\"accordion-header\">Vertrauen und Sicherheit<\/p><div class=\"accordion-content\">\n\n<p>Sch\u00fctzen Sie Ihre Marke, Ihre Kunden und Ihren Umsatz, indem Sie die Kontrolle \u00fcber Ihre Inhalte und die Sicherheit Ihrer Plattform sicherstellen.<\/p>\n\n\n<div class=\"wp-block-sutherland-only-button sutherland-button\" id=\"button-56f3a7f7-22f1-440e-b272-123c37e472d5\" style=\"text-align:left\"><a href=\"https:\/\/www.sutherlandglobal.com\/de\/services\/digital-cx\/trust-and-safety\" class=\"btn-main btn-arrow\" target=\"_self\" rel=\"noopener\">Mehr erfahren<\/a><\/div>\n\n<\/div><\/div>\n\n\n<div class=\"wp-block-sutherland-accordion-inner accordion-inner-sections\"><p class=\"accordion-header\">Wissens- und Creative-Services<\/p><div class=\"accordion-content\">\n\n<p>Verbessern Sie die Digital Journey Ihrer Marke, und schaffen Sie mit Creative-, Inhalts- und Wissensmanagement \u00fcberzeugende Narrative.<\/p>\n\n\n<div class=\"wp-block-sutherland-only-button sutherland-button\" id=\"button-83e26f5e-c4c6-44e8-9007-2edd4c95bd44\" style=\"text-align:left\"><a href=\"https:\/\/www.sutherlandglobal.com\/de\/services\/digital-cx\/knowledge-creative-services\" class=\"btn-main btn-arrow\" target=\"_self\" rel=\"noopener\">Mehr erfahren<\/a><\/div>\n\n<\/div><\/div>\n\n\n<div class=\"wp-block-sutherland-accordion-inner accordion-inner-sections\"><p class=\"accordion-header\">Anzeigenverk\u00e4ufe und Betrieb<\/p><div class=\"accordion-content\">\n\n<p>Erleben Sie den Unterschied mit unseren ganzheitlichen Anzeigenbetriebsdiensten (Ad Operations Services), die die Effizienz steigern und Ihren tats\u00e4chlichen Gewinn pro Werbeanzeige (Return on Ad Spend, ROAS) maximieren.<\/p>\n\n\n<div class=\"wp-block-sutherland-only-button sutherland-button\" id=\"button-5f597b03-124b-4cb2-b08b-c85844f0b30b\" style=\"text-align:left\"><a href=\"https:\/\/www.sutherlandglobal.com\/de\/services\/digital-cx\/ad-sales-and-operations\" class=\"btn-main btn-arrow\" target=\"_self\" rel=\"noopener\">Mehr erfahren<\/a><\/div>\n\n<\/div><\/div>\n\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-sutherland-content-block\"><div class=\"content-block-main-section content-block-option-1\" style=\"background-image:linear-gradient(0deg,rgb(239,237,238) 0%,rgba(245,211,39,0) 100%)\"><div class=\"top-heading-section\"><h2 style=\"text-align:left;color:\">Plattformen<\/h2><p style=\"text-align:left;color:\">Innovationskraft f\u00fcr Ihre digitale Transformation Journey<\/p><\/div><div class=\"content-box-outer\"><div class=\"content-box \" style=\"text-align:left\"><strong class=\"content-box-offering-title\"><strong>Sutherland CX360\u2122<\/strong><\/strong><p class=\"content-box-offering-description\">Verst\u00e4ndnis des Kundenverhaltens \u00fcber alle Kan\u00e4le hinweg, um eine \u00fcberlegene Kundenerfahrung bieten zu k\u00f6nnen.<\/p><a class=\"content-block-offerings-arrow\" href=\"https:\/\/www.sutherlandglobal.com\/de\/products-x-platforms\/sutherland-cx360\" target=\"_self\" rel=\"noopener\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"83.592\" height=\"84.592\" viewBox=\"0 0 77 79\"><defs><filter id=\"Ellipse_122\" x=\"0\" y=\"0\" width=\"83.592\" height=\"83.592\" filterUnits=\"userSpaceOnUse\"><feOffset dy=\"3\" input=\"SourceAlpha\"><\/feOffset><feGaussianBlur stdDeviation=\"3\" result=\"blur\"><\/feGaussianBlur><feFlood flood-opacity=\"0.161\"><\/feFlood><feComposite operator=\"in\" in2=\"blur\"><\/feComposite><feComposite in=\"SourceGraphic\"><\/feComposite><\/filter><\/defs><g id=\"Group_4174\" data-name=\"Group 4174\" transform=\"translate(9 6)\"><g transform=\"matrix(1, 0, 0, 1, -9, -6)\" filter=\"url(#Ellipse_122)\"><ellipse id=\"Ellipse_122-2\" data-name=\"Ellipse 122\" cx=\"32.796\" cy=\"32.796\" rx=\"32.796\" ry=\"32.796\" transform=\"translate(9 6)\" fill=\"#fff\"><\/ellipse><\/g><path id=\"Icon_Chevron_down\" data-name=\"Icon Chevron down\" d=\"M22.33,4.255l-8.811,8.809a2.443,2.443,0,0,1-1.989.685,2.451,2.451,0,0,1-1.991-.685L.729,4.255A2.492,2.492,0,0,1,4.252.729l7.277,7.277L18.8.729A2.493,2.493,0,0,1,22.33,4.255Z\" transform=\"translate(25.916 44.325) rotate(-90)\" fill-rule=\"evenodd\"><\/path><\/g><\/svg><span class=\"screen-reader-text\">&lt;strong>Sutherland CX360\u2122&lt;\/strong><\/span><\/a><\/div><div class=\"content-box \" style=\"text-align:left\"><strong class=\"content-box-offering-title\">Conversational AI<\/strong><p class=\"content-box-offering-description\">Fortschrittliche KI-gest\u00fctzte Chat- und Sprachautomatisierung f\u00fcr Self-Service-Interaktionen.<\/p><a class=\"content-block-offerings-arrow\" href=\"https:\/\/www.sutherlandglobal.com\/de\/products-x-platforms\/sutherland-conversational-ai\" target=\"_self\" rel=\"noopener\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"83.592\" height=\"84.592\" viewBox=\"0 0 77 79\"><defs><filter id=\"Ellipse_122\" x=\"0\" y=\"0\" width=\"83.592\" height=\"83.592\" filterUnits=\"userSpaceOnUse\"><feOffset dy=\"3\" input=\"SourceAlpha\"><\/feOffset><feGaussianBlur stdDeviation=\"3\" result=\"blur\"><\/feGaussianBlur><feFlood flood-opacity=\"0.161\"><\/feFlood><feComposite operator=\"in\" in2=\"blur\"><\/feComposite><feComposite in=\"SourceGraphic\"><\/feComposite><\/filter><\/defs><g id=\"Group_4174\" data-name=\"Group 4174\" transform=\"translate(9 6)\"><g transform=\"matrix(1, 0, 0, 1, -9, -6)\" filter=\"url(#Ellipse_122)\"><ellipse id=\"Ellipse_122-2\" data-name=\"Ellipse 122\" cx=\"32.796\" cy=\"32.796\" rx=\"32.796\" ry=\"32.796\" transform=\"translate(9 6)\" fill=\"#fff\"><\/ellipse><\/g><path id=\"Icon_Chevron_down\" data-name=\"Icon Chevron down\" d=\"M22.33,4.255l-8.811,8.809a2.443,2.443,0,0,1-1.989.685,2.451,2.451,0,0,1-1.991-.685L.729,4.255A2.492,2.492,0,0,1,4.252.729l7.277,7.277L18.8.729A2.493,2.493,0,0,1,22.33,4.255Z\" transform=\"translate(25.916 44.325) rotate(-90)\" fill-rule=\"evenodd\"><\/path><\/g><\/svg><span class=\"screen-reader-text\">Conversational AI<\/span><\/a><\/div><div class=\"content-box \" style=\"text-align:left\"><strong class=\"content-box-offering-title\">Sutherland Connect<strong>\u00ae<\/strong><\/strong><p class=\"content-box-offering-description\">KI-gest\u00fctzte Omnichannel-CX-Plattform.<\/p><a class=\"content-block-offerings-arrow\" href=\"https:\/\/www.sutherlandglobal.com\/de\/products-x-platforms\/sutherland-connect\" target=\"_self\" rel=\"noopener\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"83.592\" height=\"84.592\" viewBox=\"0 0 77 79\"><defs><filter id=\"Ellipse_122\" x=\"0\" y=\"0\" width=\"83.592\" height=\"83.592\" filterUnits=\"userSpaceOnUse\"><feOffset dy=\"3\" input=\"SourceAlpha\"><\/feOffset><feGaussianBlur stdDeviation=\"3\" result=\"blur\"><\/feGaussianBlur><feFlood flood-opacity=\"0.161\"><\/feFlood><feComposite operator=\"in\" in2=\"blur\"><\/feComposite><feComposite in=\"SourceGraphic\"><\/feComposite><\/filter><\/defs><g id=\"Group_4174\" data-name=\"Group 4174\" transform=\"translate(9 6)\"><g transform=\"matrix(1, 0, 0, 1, -9, -6)\" filter=\"url(#Ellipse_122)\"><ellipse id=\"Ellipse_122-2\" data-name=\"Ellipse 122\" cx=\"32.796\" cy=\"32.796\" rx=\"32.796\" ry=\"32.796\" transform=\"translate(9 6)\" fill=\"#fff\"><\/ellipse><\/g><path id=\"Icon_Chevron_down\" data-name=\"Icon Chevron down\" d=\"M22.33,4.255l-8.811,8.809a2.443,2.443,0,0,1-1.989.685,2.451,2.451,0,0,1-1.991-.685L.729,4.255A2.492,2.492,0,0,1,4.252.729l7.277,7.277L18.8.729A2.493,2.493,0,0,1,22.33,4.255Z\" transform=\"translate(25.916 44.325) rotate(-90)\" fill-rule=\"evenodd\"><\/path><\/g><\/svg><span class=\"screen-reader-text\">Sutherland Connect&lt;strong>\u00ae&lt;\/strong><\/span><\/a><\/div><div class=\"content-box \" style=\"text-align:left\"><strong class=\"content-box-offering-title\">SmartLeap<strong>\u00ae<\/strong> Helptree<\/strong><p class=\"content-box-offering-description\">Intelligenteres Wissensmanagement f\u00fcr eine \u00fcberragende Kundenerfahrung, unterst\u00fctzt durch KI.<\/p><a class=\"content-block-offerings-arrow\" href=\"https:\/\/www.sutherlandglobal.com\/de\/products-x-platforms\/smartleap-helptree\" target=\"_self\" rel=\"noopener\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"83.592\" height=\"84.592\" viewBox=\"0 0 77 79\"><defs><filter id=\"Ellipse_122\" x=\"0\" y=\"0\" width=\"83.592\" height=\"83.592\" filterUnits=\"userSpaceOnUse\"><feOffset dy=\"3\" input=\"SourceAlpha\"><\/feOffset><feGaussianBlur stdDeviation=\"3\" result=\"blur\"><\/feGaussianBlur><feFlood flood-opacity=\"0.161\"><\/feFlood><feComposite operator=\"in\" in2=\"blur\"><\/feComposite><feComposite in=\"SourceGraphic\"><\/feComposite><\/filter><\/defs><g id=\"Group_4174\" data-name=\"Group 4174\" transform=\"translate(9 6)\"><g transform=\"matrix(1, 0, 0, 1, -9, -6)\" filter=\"url(#Ellipse_122)\"><ellipse id=\"Ellipse_122-2\" data-name=\"Ellipse 122\" cx=\"32.796\" cy=\"32.796\" rx=\"32.796\" ry=\"32.796\" transform=\"translate(9 6)\" fill=\"#fff\"><\/ellipse><\/g><path id=\"Icon_Chevron_down\" data-name=\"Icon Chevron down\" d=\"M22.33,4.255l-8.811,8.809a2.443,2.443,0,0,1-1.989.685,2.451,2.451,0,0,1-1.991-.685L.729,4.255A2.492,2.492,0,0,1,4.252.729l7.277,7.277L18.8.729A2.493,2.493,0,0,1,22.33,4.255Z\" transform=\"translate(25.916 44.325) rotate(-90)\" fill-rule=\"evenodd\"><\/path><\/g><\/svg><span class=\"screen-reader-text\">SmartLeap&lt;strong>\u00ae&lt;\/strong> Helptree<\/span><\/a><\/div><div class=\"content-box \" style=\"text-align:left\"><strong class=\"content-box-offering-title\">Sutherland Anywhere<strong>\u00ae<\/strong><\/strong><p class=\"content-box-offering-description\">Management von Remote-Mitarbeitern, von jedem Ort der Welt aus.<\/p><a class=\"content-block-offerings-arrow\" href=\"https:\/\/www.sutherlandglobal.com\/de\/products-x-platforms\/sutherland-anywhere\" target=\"_self\" rel=\"noopener\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"83.592\" height=\"84.592\" viewBox=\"0 0 77 79\"><defs><filter id=\"Ellipse_122\" x=\"0\" y=\"0\" width=\"83.592\" height=\"83.592\" filterUnits=\"userSpaceOnUse\"><feOffset dy=\"3\" input=\"SourceAlpha\"><\/feOffset><feGaussianBlur stdDeviation=\"3\" result=\"blur\"><\/feGaussianBlur><feFlood flood-opacity=\"0.161\"><\/feFlood><feComposite operator=\"in\" in2=\"blur\"><\/feComposite><feComposite in=\"SourceGraphic\"><\/feComposite><\/filter><\/defs><g id=\"Group_4174\" data-name=\"Group 4174\" transform=\"translate(9 6)\"><g transform=\"matrix(1, 0, 0, 1, -9, -6)\" filter=\"url(#Ellipse_122)\"><ellipse id=\"Ellipse_122-2\" data-name=\"Ellipse 122\" cx=\"32.796\" cy=\"32.796\" rx=\"32.796\" ry=\"32.796\" transform=\"translate(9 6)\" fill=\"#fff\"><\/ellipse><\/g><path id=\"Icon_Chevron_down\" data-name=\"Icon Chevron down\" d=\"M22.33,4.255l-8.811,8.809a2.443,2.443,0,0,1-1.989.685,2.451,2.451,0,0,1-1.991-.685L.729,4.255A2.492,2.492,0,0,1,4.252.729l7.277,7.277L18.8.729A2.493,2.493,0,0,1,22.33,4.255Z\" transform=\"translate(25.916 44.325) rotate(-90)\" fill-rule=\"evenodd\"><\/path><\/g><\/svg><span class=\"screen-reader-text\">Sutherland Anywhere&lt;strong>\u00ae&lt;\/strong><\/span><\/a><\/div><div class=\"content-box \" style=\"text-align:left\"><strong class=\"content-box-offering-title\">Sutherland Translate AI<em>\u00ae<\/em><\/strong><p class=\"content-box-offering-description\">KI-gest\u00fctzter mehrsprachiger Kundensupport f\u00fcr einen globalen Kundenstamm.<\/p><a class=\"content-block-offerings-arrow\" href=\"https:\/\/www.sutherlandglobal.com\/de\/products-x-platforms\/sutherland-translate-ai\" target=\"_self\" rel=\"noopener\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"83.592\" height=\"84.592\" viewBox=\"0 0 77 79\"><defs><filter id=\"Ellipse_122\" x=\"0\" y=\"0\" width=\"83.592\" height=\"83.592\" filterUnits=\"userSpaceOnUse\"><feOffset dy=\"3\" input=\"SourceAlpha\"><\/feOffset><feGaussianBlur stdDeviation=\"3\" result=\"blur\"><\/feGaussianBlur><feFlood flood-opacity=\"0.161\"><\/feFlood><feComposite operator=\"in\" in2=\"blur\"><\/feComposite><feComposite in=\"SourceGraphic\"><\/feComposite><\/filter><\/defs><g id=\"Group_4174\" data-name=\"Group 4174\" transform=\"translate(9 6)\"><g transform=\"matrix(1, 0, 0, 1, -9, -6)\" filter=\"url(#Ellipse_122)\"><ellipse id=\"Ellipse_122-2\" data-name=\"Ellipse 122\" cx=\"32.796\" cy=\"32.796\" rx=\"32.796\" ry=\"32.796\" transform=\"translate(9 6)\" fill=\"#fff\"><\/ellipse><\/g><path id=\"Icon_Chevron_down\" data-name=\"Icon Chevron down\" d=\"M22.33,4.255l-8.811,8.809a2.443,2.443,0,0,1-1.989.685,2.451,2.451,0,0,1-1.991-.685L.729,4.255A2.492,2.492,0,0,1,4.252.729l7.277,7.277L18.8.729A2.493,2.493,0,0,1,22.33,4.255Z\" transform=\"translate(25.916 44.325) rotate(-90)\" fill-rule=\"evenodd\"><\/path><\/g><\/svg><span class=\"screen-reader-text\">Sutherland Translate AI&lt;em>\u00ae&lt;\/em><\/span><\/a><\/div><div class=\"content-box no-link\" style=\"text-align:left\"><strong class=\"content-box-offering-title\">Meltag\u00ae<\/strong><p class=\"content-box-offering-description\">L\u00f6sungen zur Workflow-Automatisierung, um Kunden einen einfachen, umfassenden und m\u00fchelosen Self-Service zu bieten.<\/p><\/div><\/div><\/div><\/div>\n\n\n\t\t\t<div class=\"wp-block-sutherland-testimonial-block wp-block-sutherland-testimonials-block testimonials-block testimonials-layout1\" id=\"testimonial_block-242da872-ffcc-48cb-8f9f-d9c4b58f8e83\" style=\"background-color :transparent;background-image :linear-gradient(0deg, #FFFFFF 0%, #FFFFFF 100%)\">\n\t\t\t\t<style>\n\t\t\t\t\t#testimonial_block-242da872-ffcc-48cb-8f9f-d9c4b58f8e83.testimonials-block .testimonials-block__inner .testimonials-block__title-section button.slick-arrow{border-color:#26235d !important;background-color:rgba(228, 227, 245, 0.2) !important;}#testimonial_block-242da872-ffcc-48cb-8f9f-d9c4b58f8e83.testimonials-block .testimonials-block__inner .testimonials-block__title-section .slick-arrow svg path{fill:#26235d !important;stroke:#26235d !important;}\t\t\t\t<\/style>\n\t\t\t\t<div class=\"testimonials-block__inner\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"testimonials-block__title-section\" style=\"text-align: left\">\n\t\t\t\t\t\t<h2 style=\"color: #272F3D\">Unsere Partner<\/h2>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"testimonials-slider__arrows\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<button class=\"testimonials-prevarrow\">\n\t\t\t\t\t\t\t\t\t<svg width=\"10\" height=\"14\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t\t\t\t\t\t\t<path d=\"M8.28315 12.5242L8.28317 12.5242C9.07228 11.7188 9.07228 10.4099 8.28317 9.60455L6.16673 7.44446C5.79008 7.06005 5.79009 6.43995 6.16673 6.05554L8.24909 3.93023C9.03883 3.12421 9.07333 1.8157 8.31298 1.00696C7.91578 0.584481 7.38938 0.375 6.86352 0.375C6.35066 0.375 5.83739 0.574296 5.44397 0.975831C5.44397 0.975832 5.44397 0.975833 5.44397 0.975834L1.21684 5.29024L1.21683 5.29024C0.427722 6.09562 0.427722 7.40448 1.21683 8.20986L5.44395 12.5242C6.229 13.3253 7.49834 13.3253 8.28315 12.5242Z\" stroke-width=\"0.75\" \/>\n\t\t\t\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t\t\t\tPrevious\n\t\t\t\t\t\t\t\t<\/button>\t\t\t\t\t\t\t\t\t<button class=\"testimonials-nextarrow\">\n\t\t\t\t\t\t\t\t\t<svg width=\"10\" height=\"14\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t\t\t\t\t\t\t<path d=\"M1.34185 12.5242L1.34183 12.5242C0.552723 11.7188 0.552723 10.4099 1.34183 9.60455L3.45827 7.44446C3.83492 7.06005 3.83491 6.43995 3.45827 6.05554L1.37591 3.93023C0.586175 3.12421 0.551672 1.8157 1.31202 1.00696C1.70922 0.584481 2.23562 0.375 2.76148 0.375C3.27434 0.375 3.78761 0.574296 4.18103 0.975831C4.18103 0.975832 4.18103 0.975833 4.18103 0.975834L8.40816 5.29024L8.40817 5.29024C9.19728 6.09562 9.19728 7.40448 8.40817 8.20986L4.18105 12.5242C3.396 13.3253 2.12666 13.3253 1.34185 12.5242Z\" stroke-width=\"0.75\" \/>\n\t\t\t\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t\t\t\tNext\n\t\t\t\t\t\t\t\t<\/button>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"testimonials-block__slide-main slick-init-loader\" \n\t\t\t\t\t\tdata-slide-autoplay=\"true\"\n\t\t\t\t\t\tdata-slide-arrows=\"true\"\n\t\t\t\t\t\tdata-slide-dots=\"false\"\n\t\t\t\t\t\tdata-slide-desktop=\"3\"\n\t\t\t\t\t\tdata-slide-tablet=\"2\"\n\t\t\t\t\t\tdata-slide-mobile=\"1\"\n\t\t\t\t\t>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"testimonials-block__slide\" data-align=\"left\" style=\"background-color:#fff;background-image:linear-gradient(0deg, #FFFFFF 0%, #FFFFFF 100%);color:#272F3D;text-align:left;\">\n\t\t\t\t\t\t\t<div class=\"testimonials-block__content\">\n\t\t\t\t\t\t\t\t<div class=\"testimonials-block__content-inner\" style=\"justify-content:flex-start;\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"testimonials-block__details\">\n\t\t\t\t\t\t\t\t\t\t\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"270\" height=\"70\" src=\"https:\/\/sites.sutherlandglobal.com\/ar\/wp-content\/uploads\/sites\/20\/Partnerships-Salesforce_3a5a08.png\" alt=\"Salesforce\" class=\"wp-image-36123\" style=\"width:190px\"\/><\/figure>\n\n\n\n<p>Nutzen Sie die Vorteile der CRM-L\u00f6sungen von Salesforce, um die Kundenerfahrung zu transformieren.<\/p>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div> \n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"testimonials-block__slide\" data-align=\"left\" style=\"background-color:#fff;background-image:linear-gradient(0deg, #FFFFFF 0%, #FFFFFF 100%);color:#272F3D;text-align:left;\">\n\t\t\t\t\t\t\t<div class=\"testimonials-block__content\">\n\t\t\t\t\t\t\t\t<div class=\"testimonials-block__content-inner\" style=\"justify-content:flex-start;\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"testimonials-block__details\">\n\t\t\t\t\t\t\t\t\t\t\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"270\" height=\"70\" src=\"https:\/\/sites.sutherlandglobal.com\/ar\/wp-content\/uploads\/sites\/20\/Partnerships-Microsoft.png?w=270\" alt=\"Microsoft\" class=\"wp-image-35954\" style=\"width:180px\" \/><\/figure>\n\n\n\n<p>Modernste Unternehmensl\u00f6sungen zur Beschleunigung digitaler Transformation\u202fJourneys.\u00a0<\/p>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div> \n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"testimonials-block__slide\" data-align=\"left\" style=\"background-color:#fff;background-image:linear-gradient(0deg, #FFFFFF 0%, #FFFFFF 100%);color:#272F3D;text-align:left;\">\n\t\t\t\t\t\t\t<div class=\"testimonials-block__content\">\n\t\t\t\t\t\t\t\t<div class=\"testimonials-block__content-inner\" style=\"justify-content:flex-start;\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"testimonials-block__details\">\n\t\t\t\t\t\t\t\t\t\t\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"270\" height=\"70\" src=\"https:\/\/sites.sutherlandglobal.com\/ar\/wp-content\/uploads\/sites\/20\/Partnerships-Zendesk.png\" alt=\"Zendesk\" class=\"wp-image-36048\" style=\"width:180px\"\/><\/figure>\n\n\n\n<p>Bef\u00e4higung von Unternehmen zu au\u00dfergew\u00f6hnlichen Kundensupport-Erfahrungen.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><\/p>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div> \n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"testimonials-block__slide\" data-align=\"left\" style=\"background-color:#fff;background-image:linear-gradient(0deg, #FFFFFF 0%, #FFFFFF 100%);color:#272F3D;text-align:left;\">\n\t\t\t\t\t\t\t<div class=\"testimonials-block__content\">\n\t\t\t\t\t\t\t\t<div class=\"testimonials-block__content-inner\" style=\"justify-content:flex-start;\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"testimonials-block__details\">\n\t\t\t\t\t\t\t\t\t\t\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"270\" height=\"70\" src=\"https:\/\/sites.sutherlandglobal.com\/ar\/wp-content\/uploads\/sites\/20\/Partnerships-Servicenow.png\" alt=\"Servicenow\" class=\"wp-image-36042\" style=\"width:180px\"\/><\/figure>\n\n\n\n<p>Erm\u00f6glichung vereinfachter digitaler Workflows und verbesserter Servicemanagementfunktionen.<\/p>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div> \n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"testimonials-block__slide\" data-align=\"left\" style=\"background-color:#fff;background-image:linear-gradient(0deg, #FFFFFF 0%, #FFFFFF 100%);color:#272F3D;text-align:left;\">\n\t\t\t\t\t\t\t<div class=\"testimonials-block__content\">\n\t\t\t\t\t\t\t\t<div class=\"testimonials-block__content-inner\" style=\"justify-content:flex-start;\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"testimonials-block__details\">\n\t\t\t\t\t\t\t\t\t\t\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"180\" height=\"47\" src=\"https:\/\/sites.sutherlandglobal.com\/ar\/wp-content\/uploads\/sites\/20\/pega_230280.png?w=180\" alt=\"pega\" class=\"wp-image-36664\" style=\"width:150px\" \/><\/figure>\n\n\n\n<p>Erm\u00f6glicht optimierte Abl\u00e4ufe und au\u00dfergew\u00f6hnliche Kundenerfahrungen.\u00a0<\/p>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div> \n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"testimonials-block__slide\" data-align=\"left\" style=\"background-color:#fff;background-image:linear-gradient(0deg, #FFFFFF 0%, #FFFFFF 100%);color:#272F3D;text-align:left;\">\n\t\t\t\t\t\t\t<div class=\"testimonials-block__content\">\n\t\t\t\t\t\t\t\t<div class=\"testimonials-block__content-inner\" style=\"justify-content:flex-start;\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"testimonials-block__details\">\n\t\t\t\t\t\t\t\t\t\t\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"270\" height=\"70\" src=\"https:\/\/sites.sutherlandglobal.com\/ar\/wp-content\/uploads\/sites\/20\/Partnerships-adobe.png\" alt=\"Adobe\" class=\"wp-image-36029\" style=\"width:180px\"\/><\/figure>\n\n\n\n<p>Mit Adobe helfen wir Unternehmen, \u00fcberzeugende digitale Erlebnisse zu schaffen und zu bieten.<\/p>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div> \n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"testimonials-block__slide\" data-align=\"left\" style=\"background-color:#fff;background-image:linear-gradient(0deg, #FFFFFF 0%, #FFFFFF 100%);color:#272F3D;text-align:left;\">\n\t\t\t\t\t\t\t<div class=\"testimonials-block__content\">\n\t\t\t\t\t\t\t\t<div class=\"testimonials-block__content-inner\" style=\"justify-content:flex-start;\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"testimonials-block__details\">\n\t\t\t\t\t\t\t\t\t\t\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"270\" height=\"70\" src=\"https:\/\/sites.sutherlandglobal.com\/ar\/wp-content\/uploads\/sites\/20\/Partnerships-Ushur_130488.png\" alt=\"Ushur\" class=\"wp-image-36135\" style=\"width:180px\"\/><\/figure>\n\n\n\n<p>Verbesserung der Kundenerfahrung mit Automatisierungsl\u00f6sungen f\u00fcr Service-Workflows.<\/p>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div> \n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"testimonials-block__slide\" data-align=\"left\" style=\"background-color:#fff;background-image:linear-gradient(0deg, #FFFFFF 0%, #FFFFFF 100%);color:#272F3D;text-align:left;\">\n\t\t\t\t\t\t\t<div class=\"testimonials-block__content\">\n\t\t\t\t\t\t\t\t<div class=\"testimonials-block__content-inner\" style=\"justify-content:flex-start;\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"testimonials-block__details\">\n\t\t\t\t\t\t\t\t\t\t\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"270\" height=\"70\" src=\"https:\/\/sites.sutherlandglobal.com\/ar\/wp-content\/uploads\/sites\/20\/Partnerships-Qualtrics.png\" alt=\"Qualtrics\" class=\"wp-image-36040\" style=\"width:180px\"\/><\/figure>\n\n\n\n<p>Eine Partnerschaft zur Verbesserung des CX-Managements f\u00fcr Kunden.<\/p>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div> \n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"testimonials-block__slide\" data-align=\"left\" style=\"background-color:#fff;background-image:linear-gradient(0deg, #FFFFFF 0%, #FFFFFF 100%);color:#272F3D;text-align:left;\">\n\t\t\t\t\t\t\t<div class=\"testimonials-block__content\">\n\t\t\t\t\t\t\t\t<div class=\"testimonials-block__content-inner\" style=\"justify-content:flex-start;\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"testimonials-block__details\">\n\t\t\t\t\t\t\t\t\t\t\n<figure class=\"wp-block-image size-large is-resized\" id=\"block-68d067dc-d608-402b-8483-6bce06bd3de7\"><img loading=\"lazy\" decoding=\"async\" width=\"270\" height=\"70\" src=\"https:\/\/sites.sutherlandglobal.com\/ar\/wp-content\/uploads\/sites\/20\/Partnerships-CCAI.png?w=270\" alt=\"Google CCAI\n\" class=\"wp-image-43196\" style=\"width:180px\"\/><\/figure>\n\n\n\n<p id=\"block-aebc2069-6a48-4076-b67e-4500df8b733e\">KI-gest\u00fctzte Konversationsl\u00f6sungen f\u00fcr au\u00dfergew\u00f6hnliche Kundenservice-Erfahrungen.<\/p>\n\n\n\n<p><\/p>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div> \n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"testimonials-block__slide\" data-align=\"left\" style=\"background-color:#fff;background-image:linear-gradient(0deg, #FFFFFF 0%, #FFFFFF 100%);color:#272F3D;text-align:left;\">\n\t\t\t\t\t\t\t<div class=\"testimonials-block__content\">\n\t\t\t\t\t\t\t\t<div class=\"testimonials-block__content-inner\" style=\"justify-content:flex-start;\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"testimonials-block__details\">\n\t\t\t\t\t\t\t\t\t\t\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"270\" height=\"70\" src=\"https:\/\/sites.sutherlandglobal.com\/ar\/wp-content\/uploads\/sites\/20\/Partnerships-Liveperson.png\" alt=\"LivePerson\" class=\"wp-image-36037\" style=\"width:180px\"\/><\/figure>\n\n\n\n<p>Eine optimierte Policenverwaltung f\u00fcr Versicherungstr\u00e4ger, Agenten und Makler.<\/p>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div> \n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\n\n\n<div class=\"wp-block-sutherland-column-image-text\"><div class=\"our-differentiators-colums\" style=\"background:linear-gradient(0deg,rgb(237,239,238) 0%,rgba(245,211,39,0) 100%)\"><div class=\"our-differentiators-colum left\" style=\"background:linear-gradient(121deg, rgba(224, 141, 57, 0.36) 0%, rgba(255, 255, 255, 0.36) 31%, rgba(255, 255, 255, 0.36) 64%, rgba(224, 141, 57, 0.36) 100%)\"><h2 style=\"color:#2C3546;text-align:left\">Freisetzung digitaler Leistung<\/h2><div class=\"our-differentiators-img\"><\/div><\/div><div class=\"our-differentiators-colum right\" style=\"text-align:left\"><div class=\"inner-mid-col-text-section\"><div class=\"accordian-text-section\"><div class=\"accordian-text-title\"><p class=\"title\" style=\"color:#2C3546\"><strong>Vertrauensw\u00fcrdiger Partner, umfassende Erfahrung<\/strong><\/p><\/div><div class=\"accordian-text-descriptions\"><p class=\"description\" style=\"color:#2C3546\">Mehr als 35 Jahre Erfahrung in der F\u00f6rderung der CX-Transformation weltweit. Wir sind ein vertrauensw\u00fcrdiger Partner von \u00fcber 300 Kunden in elf Branchen.<\/p><\/div><\/div><div class=\"accordian-text-section\"><div class=\"accordian-text-title\"><p class=\"title\" style=\"color:#2C3546\"><strong>Vom Cost Center zum Value Center<\/strong><\/p><\/div><div class=\"accordian-text-descriptions\"><p class=\"description\" style=\"color:#2C3546\">Probleme mit der Kundenerfahrung werden effizient und effektiv behoben, was den Gesch\u00e4ftswert durch eine h\u00f6here Kundenzufriedenheit steigert.<\/p><\/div><\/div><div class=\"accordian-text-section\"><div class=\"accordian-text-title\"><p class=\"title\" style=\"color:#2C3546\"><strong>Ma\u00dfgeschneiderte CX-L\u00f6sungen<\/strong><\/p><\/div><div class=\"accordian-text-descriptions\"><p class=\"description\" style=\"color:#2C3546\">Nutzen Sie eine ganze Reihe ma\u00dfgeschneiderter Self-Service-L\u00f6sungen, die Kunden bef\u00e4higen und unterst\u00fctzen und CX-Ergebnisse f\u00f6rdern.<\/p><\/div><\/div><div class=\"accordian-text-section\"><div class=\"accordian-text-title\"><p class=\"title\" style=\"color:#2C3546\"><strong>Omnichannel-Intelligence<\/strong><\/p><\/div><div class=\"accordian-text-descriptions\"><p class=\"description\" style=\"color:#2C3546\">Bieten Sie Kundensupport \u00fcber die Kan\u00e4le, die sie bevorzugen, von Ihrem Contact Center bis hin zu Chatbots.<\/p><\/div><\/div><div class=\"accordian-text-section\"><div class=\"accordian-text-title\"><p class=\"title\" style=\"color:#2C3546\"><strong>Operational Excellence<\/strong><\/p><\/div><div class=\"accordian-text-descriptions\"><p class=\"description\" style=\"color:#2C3546\">Erleichtern Sie Ihrem Kundensupport unauff\u00e4llig die Arbeit, indem Sie Schulungen, Automatisierungen und die besten Ma\u00dfnahmen bereitstellen, was zu einer Reduzierung der durchschnittlichen Bearbeitungszeit um 10-20 % f\u00fchrt.<\/p><\/div><\/div><\/div><\/div><\/div><\/div>\n\n\n\t\t\t<div class=\"wp-block-sutherland-testimonial-block wp-block-sutherland-testimonials-block testimonials-block testimonials-layout3\" id=\"whatwedos-a5681d08-7c81-4bc8-af50-4ee02b9ab65d\" style=\"background-color :#fff;background-image :linear-gradient(140deg, #26235d, #26235d, #b82659)\">\n\t\t\t\t<style>\n\t\t\t\t\t#whatwedos-a5681d08-7c81-4bc8-af50-4ee02b9ab65d.testimonials-block .testimonials-block__inner .testimonials-block__title-section button.slick-arrow{border-color:#26235d !important;background-color:rgba(228, 227, 245, 0.2) !important;}#whatwedos-a5681d08-7c81-4bc8-af50-4ee02b9ab65d.testimonials-block .testimonials-block__inner .testimonials-block__title-section .slick-arrow svg path{fill:#26235d !important;stroke:#26235d !important;}\t\t\t\t<\/style>\n\t\t\t\t<div class=\"testimonials-block__inner\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"testimonials-block__title-section\" style=\"text-align: left\">\n\t\t\t\t\t\t<h2 style=\"color: #FFFFFF\">Testimonials<\/h2>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"testimonials-block__slide-main slick-init-loader\" \n\t\t\t\t\t\tdata-slide-autoplay=\"false\"\n\t\t\t\t\t\tdata-slide-arrows=\"false\"\n\t\t\t\t\t\tdata-slide-dots=\"true\"\n\t\t\t\t\t\tdata-slide-desktop=\"1\"\n\t\t\t\t\t\tdata-slide-tablet=\"1\"\n\t\t\t\t\t\tdata-slide-mobile=\"1\"\n\t\t\t\t\t>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"testimonials-block__slide\" data-align=\"left\" style=\"background-color:#fff;background-image:linear-gradient(0deg, #FFFFFF 0%, #FFFFFF 100%);color:#272F3D;text-align:left;\">\n\t\t\t\t\t\t\t<div class=\"testimonials-block__content\">\n\t\t\t\t\t\t\t\t<div class=\"testimonials-block__content-inner\" style=\"justify-content:flex-start;\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"testimonials-block__details\">\n\t\t\t\t\t\t\t\t\t\t\n<p>Sutherland hat sein Kundenportfolio erweitert und in die Verbesserung seiner F\u00e4higkeiten investiert. Mit seiner Investition in Translate.ai kann Sutherland nun die Bed\u00fcrfnisse seiner Kunden in verschiedenen Sprachen erf\u00fcllen. Das Unternehmen hat auch proaktiv in die \u00dcberwachung des Wohlbefindens seiner Remote-Mitarbeiter investiert. Dies sind einige der Faktoren, die zur Positionierung von Sutherland als Major Contender in der Trust and Safety PEAK Matrix\u00ae 2023 der Everest Group beigetragen haben.<\/p>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"testimonials-block__person-info\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"name\"> Abhijnan Dasgupta <\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"designation\"> Practice Director, Everest Group <\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div> \n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\n\n\t\t\t<div class=\"wp-block-sutherland-testimonial-block wp-block-sutherland-testimonials-block testimonials-block testimonials-layout2\" id=\"testimonial_block-176caed2-72f8-4849-b62a-77ed8467f85a\" style=\"background-color :#fff;background-image :linear-gradient(0deg, #EDEFEE 0%, #FFFFFF 100%)\">\n\t\t\t\t<style>\n\t\t\t\t\t#testimonial_block-176caed2-72f8-4849-b62a-77ed8467f85a.testimonials-block .testimonials-block__inner .testimonials-block__title-section button.slick-arrow{border-color:#26235d !important;background-color:rgba(228, 227, 245, 0.2) !important;}#testimonial_block-176caed2-72f8-4849-b62a-77ed8467f85a.testimonials-block .testimonials-block__inner .testimonials-block__title-section .slick-arrow svg path{fill:#26235d !important;stroke:#26235d !important;}\t\t\t\t<\/style>\n\t\t\t\t<div class=\"testimonials-block__inner\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"testimonials-block__title-section\" style=\"text-align: left\">\n\t\t\t\t\t\t<h2 style=\"color: #272F3D\">Anerkannt von Fachleuten<\/h2>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"testimonials-block__slide-main slick-init-loader\" \n\t\t\t\t\t\tdata-slide-autoplay=\"true\"\n\t\t\t\t\t\tdata-slide-arrows=\"false\"\n\t\t\t\t\t\tdata-slide-dots=\"true\"\n\t\t\t\t\t\tdata-slide-desktop=\"2\"\n\t\t\t\t\t\tdata-slide-tablet=\"2\"\n\t\t\t\t\t\tdata-slide-mobile=\"1\"\n\t\t\t\t\t>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"testimonials-block__slide\" data-align=\"left\" style=\"background-color:#fff;background-image:linear-gradient(0deg, #FFFFFF 0%, #FFFFFF 100%);color:#272F3D;text-align:left;\">\n\t\t\t\t\t\t\t<div class=\"testimonials-block__content\">\n\t\t\t\t\t\t\t\t<div class=\"testimonials-block__content-inner\" style=\"justify-content:flex-start;\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"testimonials-block__details\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"wp-block-image\">\n<figure class=\"alignleft size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" height=\"370\" width=\"1024\" src=\"https:\/\/sites.sutherlandglobal.com\/ar\/wp-content\/uploads\/sites\/20\/peak-trust-and-safety.jpg?w=1024\" alt=\"Trust and safety\" class=\"wp-image-45141\" style=\"width:181px\" srcset=\"https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/peak-trust-and-safety.jpg 1536w, https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/peak-trust-and-safety.jpg?resize=300,108 300w, https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/peak-trust-and-safety.jpg?resize=768,278 768w, https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/peak-trust-and-safety.jpg?resize=1024,370 1024w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n\n\n<p><br><br><br>Platzierung in der Kategorie \u201eMajor Contenders\u201c im PEAK Matrix Assessment 2024 f\u00fcr \u201eT&amp;S\u202f\u2013 Content Moderation\u201c<\/p>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div> \n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"testimonials-block__slide\" data-align=\"left\" style=\"background-color:#fff;background-image:linear-gradient(0deg, #FFFFFF 0%, #FFFFFF 100%);color:#272F3D;text-align:left;\">\n\t\t\t\t\t\t\t<div class=\"testimonials-block__content\">\n\t\t\t\t\t\t\t\t<div class=\"testimonials-block__content-inner\" style=\"justify-content:flex-start;\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"testimonials-block__logo\">\n\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1240\" height=\"448\" src=\"https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/HFS-logo-resized.png?w=1240\" class=\"attachment-single-post-thumbnail size-single-post-thumbnail\" alt=\"HFS\" srcset=\"https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/HFS-logo-resized.png 1536w, https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/HFS-logo-resized.png?resize=300,108 300w, https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/HFS-logo-resized.png?resize=768,278 768w, https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/HFS-logo-resized.png?resize=1024,370 1024w\" sizes=\"auto, (max-width: 1240px) 100vw, 1240px\" \/>\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"testimonials-block__details\">\n\t\t\t\t\t\t\t\t\t\t\n<p>In der Kategorie \u201eHorizon 3\u201c in HFS Horizons: Customer Experience Service Providers, 2024<\/p>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div> \n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\n\n\t\t\t\t<div id=\"insight_slider-1\" class=\"wp-block-sutherland-insights-block overlap-prev-block insights-block-layout-3\" style=\"background-color:#FFFFFF;\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"insights-block-type-3\">\n\t\t\t\t\t\t\t\t<style>\n\t\t\t\t\t\t\t\t#insight_slider-1 .insight-slider__inner .insights__title-section .insights-block__arrows button{border-color:#26235d !important;background-color:rgba(228, 227, 245, 0.2) !important;}#insight_slider-1 .insight-slider__inner .insights__title-section .insights-block__arrows svg path{fill:#26235d !important;stroke:#26235d !important;}\t\t\t\t\t\t\t\t<\/style>\n\t\t\t\t\t\t\t\t<div class=\"insight-slider__inner\">\n\t\t\t\t\t\t\t\t\t<div class=\"insights__title-section\" style=\"background-color:#FFFFFF;\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h2 style=\"color:#2C3546 !important;\">Erkenntnisse<\/h2>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"insights-block__arrows-insights-slider\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"insights-block__arrows\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<button class=\"prevarrow\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<svg width=\"10\" height=\"14\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<path d=\"M8.28315 12.5242L8.28317 12.5242C9.07228 11.7188 9.07228 10.4099 8.28317 9.60455L6.16673 7.44446C5.79008 7.06005 5.79009 6.43995 6.16673 6.05554L8.24909 3.93023C9.03883 3.12421 9.07333 1.8157 8.31298 1.00696C7.91578 0.584481 7.38938 0.375 6.86352 0.375C6.35066 0.375 5.83739 0.574296 5.44397 0.975831C5.44397 0.975832 5.44397 0.975833 5.44397 0.975834L1.21684 5.29024L1.21683 5.29024C0.427722 6.09562 0.427722 7.40448 1.21683 8.20986L5.44395 12.5242C6.229 13.3253 7.49834 13.3253 8.28315 12.5242Z\" fill=\"black\" stroke=\"#26235D\" stroke-width=\"0.75\" \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tPrevious\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/button>\t\t\t\t\t\t\t\t\t\t\t\t\t\t<button class=\"nextarrow\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<svg width=\"10\" height=\"14\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<path d=\"M1.34185 12.5242L1.34183 12.5242C0.552723 11.7188 0.552723 10.4099 1.34183 9.60455L3.45827 7.44446C3.83492 7.06005 3.83491 6.43995 3.45827 6.05554L1.37591 3.93023C0.586175 3.12421 0.551672 1.8157 1.31202 1.00696C1.70922 0.584481 2.23562 0.375 2.76148 0.375C3.27434 0.375 3.78761 0.574296 4.18103 0.975831C4.18103 0.975832 4.18103 0.975833 4.18103 0.975834L8.40816 5.29024L8.40817 5.29024C9.19728 6.09562 9.19728 7.40448 8.40817 8.20986L4.18105 12.5242C3.396 13.3253 2.12666 13.3253 1.34185 12.5242Z\" fill=\"black\" stroke=\"#26235D\" stroke-width=\"0.75\" 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srcset=\"https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/In-the-Metaverse-We-Trust.jpg 806w, https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/In-the-Metaverse-We-Trust.jpg?resize=300,237 300w, https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/In-the-Metaverse-We-Trust.jpg?resize=768,606 768w\" sizes=\"auto, (max-width: 540px) 100vw, 540px\" \/>\t\t\t\t\t<div class=\"insight-slider__overlay\" style=\"background-color: rgba(0, 0, 0, 0.4)\"><\/div>\n\t\t\t\t\t<a  tabindex=\"-1\" href=\"https:\/\/www.sutherlandglobal.com\/de\/insights\/blog\/the-most-valuable-asset-in-the-metaverse\" class=\"insight-item-link\"><span class=\"screen-reader-text\">K\u00f6nnen wir dem Metaverse vertrauen?<\/span><\/a>\n\t\t\t\t\t<div class=\"insight-slider__content-inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"drawer-text\" style=\"color:#FFFFFF;\">Blog<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div 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src=\"https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/fy23-5327_thumbnail-16-9-2000x1125.jpg?w=540\" class=\"attachment-540x size-540x\" alt=\"Contact-Center-Investitionen: Zu vermeidende Fehler\" title=\"Contact-Center-Investitionen: Zu vermeidende Fehler\" srcset=\"https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/fy23-5327_thumbnail-16-9-2000x1125.jpg 2000w, https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/fy23-5327_thumbnail-16-9-2000x1125.jpg?resize=300,169 300w, https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/fy23-5327_thumbnail-16-9-2000x1125.jpg?resize=768,432 768w, https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/fy23-5327_thumbnail-16-9-2000x1125.jpg?resize=1024,576 1024w, https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/fy23-5327_thumbnail-16-9-2000x1125.jpg?resize=1536,864 1536w\" sizes=\"auto, (max-width: 540px) 100vw, 540px\" \/>\t\t\t\t\t<div class=\"insight-slider__overlay\" style=\"background-color: rgba(0, 0, 0, 0.4)\"><\/div>\n\t\t\t\t\t<a  tabindex=\"-1\" href=\"https:\/\/www.sutherlandglobal.com\/de\/insights\/blog\/contact-center-investments-mistakes-to-avoid\" class=\"insight-item-link\"><span class=\"screen-reader-text\">Contact-Center-Investitionen: Zu vermeidende Fehler<\/span><\/a>\n\t\t\t\t\t<div class=\"insight-slider__content-inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"drawer-text\" style=\"color:#FFFFFF;\">Blog<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"insight-slider__details\">\n\t\t\t\t\t\t\t<a  tabindex=\"-1\" href=\"https:\/\/www.sutherlandglobal.com\/de\/insights\/blog\/contact-center-investments-mistakes-to-avoid\" class=\"insight-block-title\" style=\"color:#FFFFFF;\">\n\t\t\t\t\t\t\t\tContact-Center-Investitionen: Zu vermeidende Fehler \n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"btn-main btn-white-arrow\">\n\t\t\t\t\t\t\t\t<a  tabindex=\"-1\" href=\"https:\/\/www.sutherlandglobal.com\/de\/insights\/blog\/contact-center-investments-mistakes-to-avoid\" aria-label=\"Contact-Center-Investitionen: Zu vermeidende Fehler\">Mehr lesen<span class=\"screen-reader-text\">Mehr lesen &#8211; Contact-Center-Investitionen: Zu vermeidende Fehler<\/span><\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div> \n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<div class=\"insight-slider__slide\">\n\t\t\t\t<div class=\"insight-slider__content\">\n\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"540\" height=\"304\" src=\"https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/fy23-5276_thumbnail-image_16-9-2000x1125.jpg?w=540\" class=\"attachment-540x size-540x\" alt=\"Die Partnerschaft zwischen Ushur und Sutherland bringt eine innovative CX-Automatisierung in...\" title=\"Die Partnerschaft zwischen Ushur und Sutherland bringt eine innovative CX-Automatisierung in...\" srcset=\"https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/fy23-5276_thumbnail-image_16-9-2000x1125.jpg 2000w, https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/fy23-5276_thumbnail-image_16-9-2000x1125.jpg?resize=300,169 300w, https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/fy23-5276_thumbnail-image_16-9-2000x1125.jpg?resize=768,432 768w, https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/fy23-5276_thumbnail-image_16-9-2000x1125.jpg?resize=1024,576 1024w, https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/fy23-5276_thumbnail-image_16-9-2000x1125.jpg?resize=1536,864 1536w\" sizes=\"auto, (max-width: 540px) 100vw, 540px\" \/>\t\t\t\t\t<div class=\"insight-slider__overlay\" style=\"background-color: rgba(0, 0, 0, 0.4)\"><\/div>\n\t\t\t\t\t<a  tabindex=\"-1\" href=\"https:\/\/www.sutherlandglobal.com\/de\/insights\/blog\/ushur-sutherland-partnership-brings-innovative-cx-automation-to-digital-transformation\" class=\"insight-item-link\"><span class=\"screen-reader-text\">Die Partnerschaft zwischen Ushur und Sutherland bringt eine innovative CX-Automatisierung in die digitale Transformation<\/span><\/a>\n\t\t\t\t\t<div class=\"insight-slider__content-inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"drawer-text\" style=\"color:#FFFFFF;\">Blog<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"insight-slider__details\">\n\t\t\t\t\t\t\t<a  tabindex=\"-1\" href=\"https:\/\/www.sutherlandglobal.com\/de\/insights\/blog\/ushur-sutherland-partnership-brings-innovative-cx-automation-to-digital-transformation\" class=\"insight-block-title\" style=\"color:#FFFFFF;\">\n\t\t\t\t\t\t\t\tDie Partnerschaft zwischen Ushur und Sutherland bringt eine innovative CX-Automatisierung in die digitale Transformation \n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"btn-main btn-white-arrow\">\n\t\t\t\t\t\t\t\t<a  tabindex=\"-1\" href=\"https:\/\/www.sutherlandglobal.com\/de\/insights\/blog\/ushur-sutherland-partnership-brings-innovative-cx-automation-to-digital-transformation\" aria-label=\"Die Partnerschaft zwischen Ushur und Sutherland bringt eine innovative CX-Automatisierung in...\">Mehr lesen<span class=\"screen-reader-text\">Mehr lesen &#8211; Die Partnerschaft zwischen Ushur und Sutherland bringt eine innovative CX-Automatisierung in die digitale Transformation<\/span><\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div> \n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\n\n<div class=\"wp-block-sutherland-contactus-form wp-block-sutherland-marketo-form marketo-form overlap-prev-block overlap-next-block remove-padding\" 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