{"id":4453,"date":"2023-08-31T10:24:24","date_gmt":"2023-08-31T10:24:24","guid":{"rendered":"https:\/\/www.sutherlandglobal.com\/?page_id=4453"},"modified":"2025-04-03T02:25:08","modified_gmt":"2025-04-03T10:25:08","slug":"sutherland-connect","status":"publish","type":"page","link":"https:\/\/www.sutherlandglobal.com\/de\/products-x-platforms\/sutherland-connect","title":{"rendered":"Sutherland Connect\u00ae"},"content":{"rendered":"\n<div class=\"wp-block-sutherland-home-media-banner home-media-banner  home-media-banner-animation textAlign-left\"><style type=\"text\/css\">@media only screen and (min-width: 1140px) {header.sutherland-header .sutherland-menu ul.menu>li>a{color: #fff;};}}<\/style><div class=\"home-media-banner__background-image\" style=\"background-image:url(https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/Connect-1920x550-1.jpg);background-color:#26235D\"><div class=\"home-media-banner__overlay\" style=\"background-color:#000;opacity:0.2\"><\/div><\/div><div class=\"home-media-banner__content-section\" style=\"text-align:left\"><button id=\"playButton\">Play Video<\/button><div class=\"home-media-banner__content-inner\"><p style=\"color:#FFFFFF\" class=\"subtitle\">SUTHERLAND CONNECT\u00ae<\/p><h1 style=\"color:#FFF\"><span class=\"title-text second\"><strong>Connect Every Channel for Richer Customer Engagement<\/strong><\/span><\/h1><div class=\"banner-subtext\"><p style=\"color:#FFF\"><\/p><\/div><p class=\"btn-main btn-secondary-dark watch-view-btn\" data-videoembedlink=\"https:\/\/player.vimeo.com\/video\/355594879\">Watch Video<\/p><div class=\"custom-model-main\"><div class=\"custom-model-inner\"><div class=\"close-btn\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"17.732\" height=\"17.234\" viewBox=\"0 0 17.732 17.234\"><g id=\"Group_1000\" data-name=\"Group 1000\" transform=\"translate(0 17.234) rotate(-90)\"><path id=\"Icon_Chevron_down\" data-name=\"Icon Chevron down\" d=\"M17.171,7.31,10.4.536A1.879,1.879,0,0,0,8.866.009,1.885,1.885,0,0,0,7.334.536L.56,7.31a1.917,1.917,0,1,0,2.71,2.711l5.6-5.6,5.594,5.6A1.917,1.917,0,0,0,17.171,7.31Z\" transform=\"translate(6.652 17.732) rotate(-90)\" fill=\"#b4b4b4\" fill-rule=\"evenodd\"><\/path><path id=\"Icon_Chevron_down-2\" data-name=\"Icon Chevron down\" d=\"M17.171,7.31,10.4.536A1.879,1.879,0,0,0,8.866.009,1.885,1.885,0,0,0,7.334.536L.56,7.31a1.917,1.917,0,1,0,2.71,2.711l5.6-5.6,5.594,5.6A1.917,1.917,0,0,0,17.171,7.31Z\" transform=\"translate(10.581) rotate(90)\" fill=\"#b4b4b4\" fill-rule=\"evenodd\"><\/path><\/g><\/svg><\/div><div class=\"custom-model-wrap\"><div class=\"pop-up-content-wrap\"><iframe width=\"560\" height=\"315\" src=\"\" title=\"YouTube video player\" frameborder=\"0\" sandbox=\"allow-scripts allow-same-origin allow-presentation\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" allowfullscreen loading=\"lazy\"><\/iframe><\/div><\/div><\/div><div class=\"bg-overlay\"><\/div><\/div><\/div><\/div><div class=\"hero-donw-arrow\"><img loading=\"lazy\" decoding=\"async\" src=\"\/wp-content\/themes\/sutherland\/assets\/src\/images\/hero-down-arrow.svg\" width=\"31\" height=\"19\" role=\"button\" alt=\"Down Scroll\" title=\"Down Scroll\"\/><\/div><\/div>\n\n\n\n<div class=\"wp-block-sutherland-intro-block intro-block-sections\"><div class=\"intro-block-left\" style=\"background-image:linear-gradient(0deg, #EDEFEE 0%, #FFFFFF 100%)\"><h2 style=\"color:#2C3546\">AI-Powered Omnichannel Customer Experience Platform<\/h2><\/div><div class=\"intro-block-right\">\n<p>Customer service quality is the keystone for building customer retention and loyalty. It impacts both top-line and bottom-line growth.<\/p>\n\n\n\n<p>Today\u2019s customers want great experiences delivered fast and effectively, regardless of the channel through which they come. And they want consistent and continuous support even when they switch channels in midstream.<\/p>\n\n\n\n<p>Sutherland Connect\u00ae is a cloud-based customer engagement platform that makes use of AI-powered digital assistants to deliver intelligent, interactive responses. It brings together leading engagement technologies and extends their use in a secure, multi-tenant hosted environment. Our hybrid approach delivers features through the cloud that are typically only available in on-premises solutions.<\/p>\n\n\n\n<div class=\"wp-block-sutherland-only-button sutherland-button\" id=\"button-8a4a76ab-61cf-407c-a19f-219194f1e8e0\" style=\"text-align:left\"><a href=\"\/de\/contact-us\" class=\"btn-main btn-secondary\" target=\"_self\" rel=\"noopener\">Contact Us<\/a><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-sutherland-three-column-text three-column-text-main three-column-text-layout-column-4-view\" style=\"background-image:linear-gradient(140deg, #26235d, #26235d, #b82659)\"><div class=\"three-column-text-main__title-section\" style=\"text-align:left\"><h2 style=\"color:#FFFFFF\">Features and Benefits<\/h2><\/div><div class=\"three-column-text-main__box-section\"><div class=\"three-column-text-main__inner-box\"><div class=\"three-column-text-main__boxes\"><div class=\"three-column-text-main__box\"><div class=\"three-column-text-main__box-inner\"><div class=\"three-column-text-main__box-content\"><h3 style=\"color:#FFFFFF\">Pay as You Go<\/h3><p style=\"color:#FFFFFF\">Activate and pay for features as you need them \u2013 without waiting for integration, implementation, and rollout<\/p><\/div><\/div><\/div><div class=\"three-column-text-main__box\"><div class=\"three-column-text-main__box-inner\"><div class=\"three-column-text-main__box-content\"><h3 style=\"color:#FFFFFF\">Utilize Leading Innovations<\/h3><p style=\"color:#FFFFFF\">Introduce AI solutions that power interactions through chatbots, conversational IVR, or digital avatars<\/p><\/div><\/div><\/div><div class=\"three-column-text-main__box\"><div class=\"three-column-text-main__box-inner\"><div class=\"three-column-text-main__box-content\"><h3 style=\"color:#FFFFFF\">Easy Integration<\/h3><p style=\"color:#FFFFFF\">Quickly and smoothly integrate with existing systems \u2013 simply adding new features to your existing infrastructure<\/p><\/div><\/div><\/div><div class=\"three-column-text-main__box\"><div class=\"three-column-text-main__box-inner\"><div class=\"three-column-text-main__box-content\"><h3 style=\"color:#FFFFFF\">360-Degree View<\/h3><p style=\"color:#FFFFFF\">Get a single picture of the customer across any channel, business unit, or touchpoint, regardless of your provider or system<br><\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n\n\n\t\t\t<div id=\"casestudy-slider-1\" class=\"wp-block-sutherland-casestudy-slider case-study-slider show-heading overlap-prev-block\">\n\t\t\t\t<style>\n\t\t\t\t\t#casestudy-slider-1.case-study-slider .casestudy-slider__title-section .casestudy-slider__arrows button{border-color:#26235d !important;background-color:rgba(228, 227, 245, 0.2) !important;}#casestudy-slider-1.case-study-slider .casestudy-slider__title-section .casestudy-slider__arrows svg path{fill:#26235d !important;stroke:#26235d !important;}\t\t\t\t<\/style>\n\t\t\t\t<div class=\"casestudy-slider show-arrows show-dots\">\n\t\t\t\t\t<div class=\"casestudy-slider__inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__title-section\" style=\"background-color: #FFFFFF\">\n\t\t\t\t\t\t\t\t<h2 style=\"color: #272F3D\">Case Studies<\/h2>\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"transformation-stories-slider__arrows\">\n\t\t\t\t\t\t\t<div class=\"casestudy-slider__arrows\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<button class=\"prevarrow transformation-stories-previous\">\n\t\t\t\t\t\t\t\t\t\t\t<svg width=\"10\" height=\"14\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t\t\t\t\t\t\t\t\t<path d=\"M8.28315 12.5242L8.28317 12.5242C9.07228 11.7188 9.07228 10.4099 8.28317 9.60455L6.16673 7.44446C5.79008 7.06005 5.79009 6.43995 6.16673 6.05554L8.24909 3.93023C9.03883 3.12421 9.07333 1.8157 8.31298 1.00696C7.91578 0.584481 7.38938 0.375 6.86352 0.375C6.35066 0.375 5.83739 0.574296 5.44397 0.975831C5.44397 0.975832 5.44397 0.975833 5.44397 0.975834L1.21684 5.29024L1.21683 5.29024C0.427722 6.09562 0.427722 7.40448 1.21683 8.20986L5.44395 12.5242C6.229 13.3253 7.49834 13.3253 8.28315 12.5242Z\" fill=\"black\" stroke=\"#26235D\" stroke-width=\"0.75\" \/>\n\t\t\t\t\t\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t\t\t\t\t\tPrevious\n\t\t\t\t\t\t\t\t\t\t<\/button>\t\t\t\t\t\t\t\t\t\t\t<button class=\"nextarrow transformation-stories-next\">\n\t\t\t\t\t\t\t\t\t\t\t<svg width=\"10\" height=\"14\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t\t\t\t\t\t\t\t\t<path d=\"M1.34185 12.5242L1.34183 12.5242C0.552723 11.7188 0.552723 10.4099 1.34183 9.60455L3.45827 7.44446C3.83492 7.06005 3.83491 6.43995 3.45827 6.05554L1.37591 3.93023C0.586175 3.12421 0.551672 1.8157 1.31202 1.00696C1.70922 0.584481 2.23562 0.375 2.76148 0.375C3.27434 0.375 3.78761 0.574296 4.18103 0.975831C4.18103 0.975832 4.18103 0.975833 4.18103 0.975834L8.40816 5.29024L8.40817 5.29024C9.19728 6.09562 9.19728 7.40448 8.40817 8.20986L4.18105 12.5242C3.396 13.3253 2.12666 13.3253 1.34185 12.5242Z\" fill=\"black\" stroke=\"#26235D\" stroke-width=\"0.75\" \/>\n\t\t\t\t\t\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t\t\t\t\t\tNext\n\t\t\t\t\t\t\t\t\t\t<\/button>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<\/div>\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t<div class=\"casestudy-slider__slide-main slick-init-loader\" \n\t\t\t\t\t\t\tdata-slide-autoplay=\"true\"\n\t\t\t\t\t\t\tdata-slide-arrows=\"true\"\n\t\t\t\t\t\t\tdata-slide-dots=\"true\"\n\t\t\t\t\t\t\tdata-slide-desktop=\"3\"\n\t\t\t\t\t\t\tdata-slide-tablet=\"2\"\n\t\t\t\t\t\t\tdata-slide-mobile=\"1\"\n\t\t\t\t\t\t\tstyle=\"background-color: #FFFFFF\"\n\t\t\t\t\t\t\trole=\"list\"\n\t\t\t\t\t\t>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__slide\" role=\"listitem\" aria-label=\"J\u00e4hrliche Pr\u00e4mieneinnahmen von 500\u202fMio.\u202fUSD f\u00fcr eine f\u00fchrende kleine Versicherungsgesellschaft durch erfahrungsgest\u00fctzte Transformation\"\n\t\t\t\t\t\t\t\t\t>\n\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__content\"  data-url=\"https:\/\/www.sutherlandglobal.com\/de\/insights\/case-study\/insurer-goes-direct-to-consumer-with-sutherland\">\n\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"859\" height=\"507\" src=\"https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/Small-Commercial-Insurance-Company.jpg?w=859\" class=\"attachment-1032 size-1032\" alt=\"J\u00e4hrliche Pr\u00e4mieneinnahmen von 500\u202fMio.\u202fUSD f\u00fcr eine f\u00fchrende kleine...\" title=\"J\u00e4hrliche Pr\u00e4mieneinnahmen von 500\u202fMio.\u202fUSD f\u00fcr eine f\u00fchrende kleine...\" srcset=\"https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/Small-Commercial-Insurance-Company.jpg 859w, https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/Small-Commercial-Insurance-Company.jpg?resize=300,177 300w, https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/Small-Commercial-Insurance-Company.jpg?resize=768,453 768w\" sizes=\"auto, (max-width: 859px) 100vw, 859px\" \/>\t\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__overlay\" style=\"background-color: rgba(0, 0, 0, 0.5)\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.sutherlandglobal.com\/de\/insights\/case-study\/insurer-goes-direct-to-consumer-with-sutherland\" class=\"case-study-item-link\"><span class=\"screen-reader-text\">J\u00e4hrliche Pr\u00e4mieneinnahmen von 500\u202fMio.\u202fUSD f\u00fcr eine f\u00fchrende kleine Versicherungsgesellschaft durch erfahrungsgest\u00fctzte Transformation<\/span><\/a>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__content-inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"drawer-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tFallstudie\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__details\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.sutherlandglobal.com\/de\/insights\/case-study\/insurer-goes-direct-to-consumer-with-sutherland\" class=\"case-study-block-title\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tJ\u00e4hrliche Pr\u00e4mieneinnahmen von 500\u202fMio.\u202fUSD f\u00fcr eine f\u00fchrende kleine Versicherungsgesellschaft durch erfahrungsgest\u00fctzte Transformation \n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"btn-main btn-white-arrow\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.sutherlandglobal.com\/de\/insights\/case-study\/insurer-goes-direct-to-consumer-with-sutherland\" aria-label=\"J\u00e4hrliche Pr\u00e4mieneinnahmen von 500\u202fMio.\u202fUSD f\u00fcr eine f\u00fchrende kleine...\">Read More<span class=\"screen-reader-text\">Read More &#8211; J\u00e4hrliche Pr\u00e4mieneinnahmen von 500\u202fMio.\u202fUSD f\u00fcr eine f\u00fchrende kleine Versicherungsgesellschaft durch erfahrungsgest\u00fctzte Transformation<\/span><\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div> \n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__slide\" role=\"listitem\" aria-label=\"Global Conglomerate senkt die Technologiekosten um 30\u202f% durch die Cloud-Modernisierung. \"\n\t\t\t\t\t\t\t\t\t>\n\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__content\"  data-url=\"https:\/\/www.sutherlandglobal.com\/de\/insights\/case-study\/global-conglomerate-expands-reach-and-its-efficiency-through-cloud-modernization-sutherland\">\n\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"770\" height=\"446\" src=\"https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/CS1-770x446-1.jpg?w=770\" class=\"attachment-1032 size-1032\" alt=\"Global Conglomerate senkt die Technologiekosten um 30\u202f% durch die Cloud-Modernisierung. \" title=\"Global Conglomerate senkt die Technologiekosten um 30\u202f% durch die Cloud-Modernisierung. \" srcset=\"https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/CS1-770x446-1.jpg 770w, https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/CS1-770x446-1.jpg?resize=300,174 300w, https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/CS1-770x446-1.jpg?resize=768,445 768w\" sizes=\"auto, (max-width: 770px) 100vw, 770px\" \/>\t\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__overlay\" style=\"background-color: rgba(0, 0, 0, 0.5)\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.sutherlandglobal.com\/de\/insights\/case-study\/global-conglomerate-expands-reach-and-its-efficiency-through-cloud-modernization-sutherland\" class=\"case-study-item-link\"><span class=\"screen-reader-text\">Global Conglomerate senkt die Technologiekosten um 30\u202f% durch die Cloud-Modernisierung. <\/span><\/a>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__content-inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"drawer-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tFallstudie\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__details\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.sutherlandglobal.com\/de\/insights\/case-study\/global-conglomerate-expands-reach-and-its-efficiency-through-cloud-modernization-sutherland\" class=\"case-study-block-title\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tGlobal Conglomerate senkt die Technologiekosten um 30\u202f% durch die Cloud-Modernisierung.  \n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"btn-main btn-white-arrow\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.sutherlandglobal.com\/de\/insights\/case-study\/global-conglomerate-expands-reach-and-its-efficiency-through-cloud-modernization-sutherland\" aria-label=\"Global Conglomerate senkt die Technologiekosten um 30\u202f% durch die Cloud-Modernisierung. \">Read More<span class=\"screen-reader-text\">Read More &#8211; Global Conglomerate senkt die Technologiekosten um 30\u202f% durch die Cloud-Modernisierung. <\/span><\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div> \n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\n\n\n<div class=\"wp-block-sutherland-column-image-text\"><div class=\"our-differentiators-colums\" style=\"background:linear-gradient(0deg,rgb(239,237,238) 0%,rgba(245,211,39,0) 100%)\"><div class=\"our-differentiators-colum left\" style=\"background:linear-gradient(121deg, rgba(224, 141, 57, 0.36) 0%, rgba(255, 255, 255, 0.36) 31%, rgba(255, 255, 255, 0.36) 64%, rgba(224, 141, 57, 0.36) 100%)\"><h2 style=\"color:#2C3546;text-align:left\">Unlocking Digital Performance<\/h2><div class=\"our-differentiators-img\"><\/div><\/div><div class=\"our-differentiators-colum right\" style=\"text-align:left\"><div class=\"inner-mid-col-text-section\"><div class=\"accordian-text-section\"><div class=\"accordian-text-title\"><p class=\"title\" style=\"color:#2C3546\"><strong>Industry-Leading Innovation<\/strong><\/p><\/div><div class=\"accordian-text-descriptions\"><p class=\"description\" style=\"color:#2C3546\">Powered by 200+ patented inventions, we harness AI capabilities to deliver rich interactions via chatbots, conversational IVR, and digital avatars.\u00a0<\/p><\/div><\/div><div class=\"accordian-text-section\"><div class=\"accordian-text-title\"><p class=\"title\" style=\"color:#2C3546\"><strong>Easy Integration<\/strong><\/p><\/div><div class=\"accordian-text-descriptions\"><p class=\"description\" style=\"color:#2C3546\">Integrate seamlessly with existing systems and easily add new features to your existing infrastructure.\u00a0<\/p><\/div><\/div><div class=\"accordian-text-section\"><div class=\"accordian-text-title\"><p class=\"title\" style=\"color:#2C3546\"><strong>360-Degree Customer View<\/strong><\/p><\/div><div class=\"accordian-text-descriptions\"><p class=\"description\" style=\"color:#2C3546\">Get a unified view of the customer across channels, business units, or touchpoints, regardless of your provider or system.\u00a0<\/p><\/div><\/div><div class=\"accordian-text-section\"><div class=\"accordian-text-title\"><p class=\"title\" style=\"color:#2C3546\"><strong>Pay as You Go<\/strong><\/p><\/div><div class=\"accordian-text-descriptions\"><p 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0.975834L1.21684 5.29024L1.21683 5.29024C0.427722 6.09562 0.427722 7.40448 1.21683 8.20986L5.44395 12.5242C6.229 13.3253 7.49834 13.3253 8.28315 12.5242Z\" fill=\"black\" stroke=\"#26235D\" stroke-width=\"0.75\" \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tPrevious\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/button>\t\t\t\t\t\t\t\t\t\t\t\t\t\t<button class=\"nextarrow\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<svg width=\"10\" height=\"14\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<path d=\"M1.34185 12.5242L1.34183 12.5242C0.552723 11.7188 0.552723 10.4099 1.34183 9.60455L3.45827 7.44446C3.83492 7.06005 3.83491 6.43995 3.45827 6.05554L1.37591 3.93023C0.586175 3.12421 0.551672 1.8157 1.31202 1.00696C1.70922 0.584481 2.23562 0.375 2.76148 0.375C3.27434 0.375 3.78761 0.574296 4.18103 0.975831C4.18103 0.975832 4.18103 0.975833 4.18103 0.975834L8.40816 5.29024L8.40817 5.29024C9.19728 6.09562 9.19728 7.40448 8.40817 8.20986L4.18105 12.5242C3.396 13.3253 2.12666 13.3253 1.34185 12.5242Z\" fill=\"black\" stroke=\"#26235D\" stroke-width=\"0.75\" \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tNext\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/button>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"insights-block-row-3 insight-slider__slide-main slick-init-loader\" data-slide-autoplay=\"true\" data-slide-arrows=\"true\" data-slide-dots=\"true\" style=\"background-color:#FFFFFF;\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"insight-slider__slide\">\n\t\t\t\t<div class=\"insight-slider__content\">\n\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"540\" height=\"324\" src=\"https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/FinTech-Campaign_Asset-3_hero-01-2000x1200_revised.jpg?w=540\" class=\"attachment-540x size-540x\" alt=\"Der Weg eines Fintech-Unternehmens zu einer erfolgreichen Kundenerfahrung\" title=\"Der Weg eines Fintech-Unternehmens zu einer erfolgreichen Kundenerfahrung\" srcset=\"https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/FinTech-Campaign_Asset-3_hero-01-2000x1200_revised.jpg 2000w, https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/FinTech-Campaign_Asset-3_hero-01-2000x1200_revised.jpg?resize=300,180 300w, https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/FinTech-Campaign_Asset-3_hero-01-2000x1200_revised.jpg?resize=768,461 768w, https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/FinTech-Campaign_Asset-3_hero-01-2000x1200_revised.jpg?resize=1024,614 1024w, https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/FinTech-Campaign_Asset-3_hero-01-2000x1200_revised.jpg?resize=1536,922 1536w\" sizes=\"auto, (max-width: 540px) 100vw, 540px\" \/>\t\t\t\t\t<div class=\"insight-slider__overlay\" style=\"background-color: rgba(0, 0, 0, 0.4)\"><\/div>\n\t\t\t\t\t<a  tabindex=\"-1\" href=\"https:\/\/www.sutherlandglobal.com\/de\/insights\/blog\/a-fintechs-path-to-customer-experience-success\" class=\"insight-item-link\"><span class=\"screen-reader-text\">Der Weg eines Fintech-Unternehmens zu einer erfolgreichen Kundenerfahrung<\/span><\/a>\n\t\t\t\t\t<div class=\"insight-slider__content-inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"drawer-text\" style=\"color:#FFFFFF;\">Blog<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"insight-slider__details\">\n\t\t\t\t\t\t\t<a  tabindex=\"-1\" href=\"https:\/\/www.sutherlandglobal.com\/de\/insights\/blog\/a-fintechs-path-to-customer-experience-success\" class=\"insight-block-title\" style=\"color:#FFFFFF;\">\n\t\t\t\t\t\t\t\tDer Weg eines Fintech-Unternehmens zu einer erfolgreichen Kundenerfahrung \n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"btn-main btn-white-arrow\">\n\t\t\t\t\t\t\t\t<a  tabindex=\"-1\" href=\"https:\/\/www.sutherlandglobal.com\/de\/insights\/blog\/a-fintechs-path-to-customer-experience-success\" aria-label=\"Der Weg eines Fintech-Unternehmens zu einer erfolgreichen Kundenerfahrung\">Read More<span class=\"screen-reader-text\">Read More &#8211; Der Weg eines Fintech-Unternehmens zu einer erfolgreichen Kundenerfahrung<\/span><\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div> \n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<div class=\"insight-slider__slide\">\n\t\t\t\t<div class=\"insight-slider__content\">\n\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"540\" height=\"324\" src=\"https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/5-ways-qsrs-can-learn-what-diners-think-2000x1200.jpg?w=540\" class=\"attachment-540x size-540x\" alt=\"5 Ways QSRs Can Learn What Diners Truly Think\" title=\"5 Ways QSRs Can Learn What Diners Truly Think\" srcset=\"https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/5-ways-qsrs-can-learn-what-diners-think-2000x1200.jpg 2000w, https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/5-ways-qsrs-can-learn-what-diners-think-2000x1200.jpg?resize=300,180 300w, https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/5-ways-qsrs-can-learn-what-diners-think-2000x1200.jpg?resize=768,461 768w, https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/5-ways-qsrs-can-learn-what-diners-think-2000x1200.jpg?resize=1024,614 1024w, https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/5-ways-qsrs-can-learn-what-diners-think-2000x1200.jpg?resize=1536,922 1536w\" sizes=\"auto, (max-width: 540px) 100vw, 540px\" \/>\t\t\t\t\t<div class=\"insight-slider__overlay\" style=\"background-color: rgba(0, 0, 0, 0.4)\"><\/div>\n\t\t\t\t\t<a  tabindex=\"-1\" href=\"https:\/\/www.sutherlandglobal.com\/de\/insights\/infographic\/5-ways-qsrs-can-learn-what-diners-truly-think\" class=\"insight-item-link\"><span class=\"screen-reader-text\">5 Ways QSRs Can Learn What Diners Truly Think<\/span><\/a>\n\t\t\t\t\t<div class=\"insight-slider__content-inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"drawer-text\" style=\"color:#FFFFFF;\">Infografik<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"insight-slider__details\">\n\t\t\t\t\t\t\t<a  tabindex=\"-1\" href=\"https:\/\/www.sutherlandglobal.com\/de\/insights\/infographic\/5-ways-qsrs-can-learn-what-diners-truly-think\" class=\"insight-block-title\" style=\"color:#FFFFFF;\">\n\t\t\t\t\t\t\t\t5 Ways QSRs Can Learn What Diners Truly Think \n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"btn-main btn-white-arrow\">\n\t\t\t\t\t\t\t\t<a  tabindex=\"-1\" href=\"https:\/\/www.sutherlandglobal.com\/de\/insights\/infographic\/5-ways-qsrs-can-learn-what-diners-truly-think\" aria-label=\"5 Ways QSRs Can Learn What Diners Truly Think\">Read More<span class=\"screen-reader-text\">Read More &#8211; 5 Ways QSRs Can Learn What Diners Truly Think<\/span><\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div> \n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<div class=\"insight-slider__slide\">\n\t\t\t\t<div class=\"insight-slider__content\">\n\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"540\" height=\"318\" src=\"https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/AI-Analytics-Lead-the-Way-To-Growth.jpg?w=540\" class=\"attachment-540x size-540x\" alt=\"Daten- und KI-Analysen sind der Schl\u00fcssel zum Wachstum\" title=\"Daten- und KI-Analysen sind der Schl\u00fcssel zum Wachstum\" srcset=\"https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/AI-Analytics-Lead-the-Way-To-Growth.jpg 859w, https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/AI-Analytics-Lead-the-Way-To-Growth.jpg?resize=300,177 300w, https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/AI-Analytics-Lead-the-Way-To-Growth.jpg?resize=768,452 768w\" sizes=\"auto, (max-width: 540px) 100vw, 540px\" \/>\t\t\t\t\t<div class=\"insight-slider__overlay\" style=\"background-color: rgba(0, 0, 0, 0.4)\"><\/div>\n\t\t\t\t\t<a  tabindex=\"-1\" href=\"https:\/\/www.sutherlandglobal.com\/de\/insights\/blog\/data-ai-analytics-lead-the-way-to-growth\" class=\"insight-item-link\"><span class=\"screen-reader-text\">Daten- und KI-Analysen sind der Schl\u00fcssel zum Wachstum<\/span><\/a>\n\t\t\t\t\t<div class=\"insight-slider__content-inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"drawer-text\" style=\"color:#FFFFFF;\">Blog<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"insight-slider__details\">\n\t\t\t\t\t\t\t<a  tabindex=\"-1\" href=\"https:\/\/www.sutherlandglobal.com\/de\/insights\/blog\/data-ai-analytics-lead-the-way-to-growth\" class=\"insight-block-title\" style=\"color:#FFFFFF;\">\n\t\t\t\t\t\t\t\tDaten- und KI-Analysen sind der Schl\u00fcssel zum Wachstum \n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"btn-main btn-white-arrow\">\n\t\t\t\t\t\t\t\t<a  tabindex=\"-1\" href=\"https:\/\/www.sutherlandglobal.com\/de\/insights\/blog\/data-ai-analytics-lead-the-way-to-growth\" aria-label=\"Daten- und KI-Analysen sind der Schl\u00fcssel zum Wachstum\">Read More<span class=\"screen-reader-text\">Read More &#8211; Daten- und KI-Analysen sind der Schl\u00fcssel zum Wachstum<\/span><\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div> \n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<div class=\"insight-slider__slide\">\n\t\t\t\t<div class=\"insight-slider__content\">\n\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"540\" height=\"304\" src=\"https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/retail-qsr2_thumbnail-16-9-2000x1125.jpg?w=540\" class=\"attachment-540x size-540x\" alt=\"Most QSRs Don&#039;t Know Their Customers That Well. Do You?\" title=\"Most QSRs Don&#039;t Know Their Customers That Well. Do You?\" srcset=\"https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/retail-qsr2_thumbnail-16-9-2000x1125.jpg 2000w, https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/retail-qsr2_thumbnail-16-9-2000x1125.jpg?resize=300,169 300w, https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/retail-qsr2_thumbnail-16-9-2000x1125.jpg?resize=768,432 768w, https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/retail-qsr2_thumbnail-16-9-2000x1125.jpg?resize=1024,576 1024w, https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/retail-qsr2_thumbnail-16-9-2000x1125.jpg?resize=1536,864 1536w\" sizes=\"auto, (max-width: 540px) 100vw, 540px\" \/>\t\t\t\t\t<div class=\"insight-slider__overlay\" style=\"background-color: rgba(0, 0, 0, 0.4)\"><\/div>\n\t\t\t\t\t<a  tabindex=\"-1\" href=\"https:\/\/www.sutherlandglobal.com\/de\/insights\/blog\/most-qsrs-dont-know-their-customers-that-well-do-you\" class=\"insight-item-link\"><span class=\"screen-reader-text\">Most QSRs Don&#039;t Know Their Customers That Well. Do You?<\/span><\/a>\n\t\t\t\t\t<div class=\"insight-slider__content-inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"drawer-text\" style=\"color:#FFFFFF;\">Blog<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"insight-slider__details\">\n\t\t\t\t\t\t\t<a  tabindex=\"-1\" href=\"https:\/\/www.sutherlandglobal.com\/de\/insights\/blog\/most-qsrs-dont-know-their-customers-that-well-do-you\" class=\"insight-block-title\" style=\"color:#FFFFFF;\">\n\t\t\t\t\t\t\t\tMost QSRs Don&#8217;t Know Their Customers That Well. Do You? \n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"btn-main btn-white-arrow\">\n\t\t\t\t\t\t\t\t<a  tabindex=\"-1\" href=\"https:\/\/www.sutherlandglobal.com\/de\/insights\/blog\/most-qsrs-dont-know-their-customers-that-well-do-you\" aria-label=\"Most QSRs Don&#039;t Know Their Customers That Well. Do You?\">Read More<span class=\"screen-reader-text\">Read More &#8211; Most QSRs Don&#039;t Know Their Customers That Well. Do You?<\/span><\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div> \n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\n\n<div class=\"wp-block-sutherland-contactus-form wp-block-sutherland-marketo-form marketo-form overlap-prev-block overlap-next-block remove-padding\" id=\"marketo-form-249404d6-6cb5-4ec8-9413-4caa9a153e95\" style=\"background-image:linear-gradient(to right, transparent, transparent)\"><div class=\"contactus-form-main contactus-main\"><div class=\"contactus-form-inner\"><div class=\"marketo-form__column\" style=\"background-image:url(https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/contact-background-1.jpg)\"><div class=\"mb-form__header\"><h2 style=\"color:#2C3546\">Contact Us<\/h2><\/div><div id=\"marketo-form-form-2076\" class=\"mb-form__wrap\"><div class=\"mb-form__success-msg hide\">Thanks for reaching out! We look forward to talking soon.<\/div><form class=\"marketo-form__form mktoForm\" id=\"mktoForm_2076\" data-forminstance=\"marketo-form-249404d6-6cb5-4ec8-9413-4caa9a153e95-mktoForm-2076\" data-munchkin=\"668-NEQ-306\" data-formid=\"2076\"><\/form><\/div><\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-sutherland-explore-v2\"><div class=\"sutherland-explore-v2 arrow-enable\"><div class=\"explore-v2 left-explore-v2-section\" style=\"text-align:left\"><div class=\"explore-v2-text\"><a href=\"\/de\/industries\"><span class=\"screen-reader-text\">Explore All Industries<\/span><\/a><h3 style=\"color:#2C3546\">Explore All Industries<\/h3><\/div><\/div><div class=\"explore-v2 right-explore-v2-section\" style=\"text-align:right\"><div class=\"explore-v2-text\"><a href=\"\/de\/services\"><span class=\"screen-reader-text\">Explore All Solutions<\/span><\/a><h3 style=\"color:#2C3546\">Explore All Solutions<\/h3><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Sutherland Connect is a comprehensive cloud-based omnichannel customer experience platform. Learn more about our solutions here. <\/p>\n","protected":false},"author":21,"featured_media":4683,"parent":2621,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"_trash_the_other_posts":false,"editor_notices":[],"footnotes":""},"class_list":["post-4453","page","type-page","status-publish","has-post-thumbnail"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.6 (Yoast SEO v26.7) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>AI-Powered Omnichannel Customer Engagement Solution | Sutherland Connect<\/title>\n<meta name=\"description\" content=\"Reinvent your customers&#039; journey with your brand and deliver richer, faster customer experience with our AI-powered omnichannel platform.\" \/>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Sutherland Connect\" \/>\n<meta property=\"og:description\" content=\"Reinvent your customers&#039; journey with your brand and deliver richer customer experience with our omnichannel platform.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.sutherlandglobal.com\/de\/products-x-platforms\/sutherland-connect\" \/>\n<meta property=\"og:site_name\" content=\"Sutherland - 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