{"id":4481,"date":"2023-08-31T11:06:44","date_gmt":"2023-08-31T11:06:44","guid":{"rendered":"https:\/\/www.sutherlandglobal.com\/?page_id=4481"},"modified":"2025-03-27T03:10:48","modified_gmt":"2025-03-27T11:10:48","slug":"sutherland-conversational-ai","status":"publish","type":"page","link":"https:\/\/www.sutherlandglobal.com\/de\/products-x-platforms\/sutherland-conversational-ai","title":{"rendered":"Conversational AI"},"content":{"rendered":"\n<div class=\"wp-block-sutherland-home-media-banner home-media-banner  home-media-banner-animation textAlign-left\"><style type=\"text\/css\">@media only screen and (min-width: 1140px) {header.sutherland-header .sutherland-menu ul.menu>li>a{color: #fff;};}}<\/style><div class=\"home-media-banner__background-image\" style=\"background-image:url(https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/ConversationalAI-1920x550-2.jpg);background-color:#26235D\"><div class=\"home-media-banner__overlay\" style=\"background-color:#000;opacity:0.2\"><\/div><\/div><div class=\"home-media-banner__content-section\" style=\"text-align:left\"><button id=\"playButton\">Play Video<\/button><div class=\"home-media-banner__content-inner\"><p style=\"color:#FFFFFF\" class=\"subtitle\">SUTHERLAND CONVERSATIONAL AI<\/p><h1 style=\"color:#FFF\"><span class=\"title-text second\"><strong>Kontextualisierte Automatisierung f\u00fcr Ihre routinem\u00e4\u00dfigen Chat- und Sprachinteraktionen<\/strong><\/span><\/h1><div class=\"banner-subtext\"><p style=\"color:#FFF\"><\/p><\/div><p class=\"btn-main btn-secondary-dark watch-view-btn\" data-videoembedlink=\"https:\/\/player.vimeo.com\/video\/322521068?h=961cdf6283&amp;title=0&amp;byline=0&amp;portrait=0\">Video ansehen<\/p><div class=\"custom-model-main\"><div class=\"custom-model-inner\"><div class=\"close-btn\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"17.732\" height=\"17.234\" viewBox=\"0 0 17.732 17.234\"><g id=\"Group_1000\" data-name=\"Group 1000\" transform=\"translate(0 17.234) rotate(-90)\"><path id=\"Icon_Chevron_down\" data-name=\"Icon Chevron down\" d=\"M17.171,7.31,10.4.536A1.879,1.879,0,0,0,8.866.009,1.885,1.885,0,0,0,7.334.536L.56,7.31a1.917,1.917,0,1,0,2.71,2.711l5.6-5.6,5.594,5.6A1.917,1.917,0,0,0,17.171,7.31Z\" transform=\"translate(6.652 17.732) rotate(-90)\" fill=\"#b4b4b4\" fill-rule=\"evenodd\"><\/path><path id=\"Icon_Chevron_down-2\" data-name=\"Icon Chevron down\" d=\"M17.171,7.31,10.4.536A1.879,1.879,0,0,0,8.866.009,1.885,1.885,0,0,0,7.334.536L.56,7.31a1.917,1.917,0,1,0,2.71,2.711l5.6-5.6,5.594,5.6A1.917,1.917,0,0,0,17.171,7.31Z\" transform=\"translate(10.581) rotate(90)\" fill=\"#b4b4b4\" fill-rule=\"evenodd\"><\/path><\/g><\/svg><\/div><div class=\"custom-model-wrap\"><div class=\"pop-up-content-wrap\"><iframe width=\"560\" height=\"315\" src=\"\" title=\"YouTube video player\" frameborder=\"0\" sandbox=\"allow-scripts allow-same-origin allow-presentation\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" allowfullscreen loading=\"lazy\"><\/iframe><\/div><\/div><\/div><div class=\"bg-overlay\"><\/div><\/div><\/div><\/div><div class=\"hero-donw-arrow\"><img loading=\"lazy\" decoding=\"async\" src=\"\/wp-content\/themes\/sutherland\/assets\/src\/images\/hero-down-arrow.svg\" width=\"31\" height=\"19\" role=\"button\" alt=\"Down Scroll\" title=\"Down Scroll\"\/><\/div><\/div>\n\n\n\n<div class=\"wp-block-sutherland-intro-block intro-block-sections\"><div class=\"intro-block-left\" style=\"background-image:linear-gradient(0deg, #EDEFEE 0%, #FFFFFF 100%)\"><h2 style=\"color:#2C3546\">Fortschrittliche KI-gest\u00fctzte Chat- und Sprachautomatisierung f\u00fcr Self-Service-Interaktionen<\/h2><\/div><div class=\"intro-block-right\">\n<p>Heutzutage entwickeln sich die Vorlieben der Verbraucher in dem Ma\u00dfe, wie sie neue Technologien nutzen. Daher verlangen sie bessere Erfahrungen.&nbsp;&nbsp;<\/p>\n\n\n\n<p>Die unternehmenstauglichen dialogorientierten KI-Anwendungen von Sutherland erm\u00f6glichen Marken die Automatisierung von Kundeninteraktionen f\u00fcr Support, Vertrieb und andere Unternehmensprozesse durch dynamische Benutzeroberfl\u00e4chen und DIE Verarbeitung nat\u00fcrlicher Sprachen (Natural Language Processing, NLP).&nbsp;<\/p>\n\n\n\n<p>Diese Anwendungen bieten eine ma\u00dfgeschneiderte Self-Service- und Automatisierungsfunktion, die sich problemlos in CRM- und Enterprise-Systeme integrieren l\u00e4sst.&nbsp;<\/p>\n\n\n\n<p>Unsere L\u00f6sungen sammeln w\u00e4hrend des gesamten Prozesses Kundeninformationen, um die Effizienz bei Live-Interaktionen zu verbessern.&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Schnelle Erstellung von NLP-Training und Analyse von Konversationsdaten mit der NLP-Workbench-Funktion&nbsp;&nbsp;<\/li>\n\n\n\n<li>Einfache Konfiguration der KI-Regeln zur Verwaltung von Tonalit\u00e4t, Compliance, Konsistenz und Genauigkeit mit Prompt Studio&nbsp;<\/li>\n\n\n\n<li>Nutzung der M\u00f6glichkeiten der generativen KI, um Ihren Kunden mit GenAI Bot sofortige, kontextrelevante und pr\u00e4zise Antworten zu geben.&nbsp;<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-sutherland-only-button sutherland-button\" id=\"button-b1c12793-a4b6-4493-a0cb-13d591e9e904\" style=\"text-align:left\"><a href=\"\/de\/contact-us\" class=\"btn-main btn-secondary\" target=\"_self\" rel=\"noopener\">Kontakt<\/a><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-sutherland-three-column-text three-column-text-main three-column-text-layout-column-4-view\" style=\"background-image:linear-gradient(140deg, #26235d, #26235d, #b82659)\"><div class=\"three-column-text-main__title-section\" style=\"text-align:left\"><h2 style=\"color:#FFFFFF\">Funktionen und Vorteile<\/h2><\/div><div class=\"three-column-text-main__box-section\"><div class=\"three-column-text-main__inner-box\"><div class=\"three-column-text-main__boxes\"><div class=\"three-column-text-main__box\"><div class=\"three-column-text-main__box-inner\"><div class=\"three-column-text-main__box-content\"><h3 style=\"color:#FFFFFF\">Integrierte Plattform<\/h3><p style=\"color:#FFFFFF\">Application-Runtime-Umgebung zur Verkn\u00fcpfung von dialogorientierten KI-L\u00f6sungen mit Anwendungen von Drittanbietern und Enterprise-Systemen.\u00a0<\/p><\/div><\/div><\/div><div class=\"three-column-text-main__box\"><div class=\"three-column-text-main__box-inner\"><div class=\"three-column-text-main__box-content\"><h3 style=\"color:#FFFFFF\">Automatisierte Erfahrungen<\/h3><p style=\"color:#FFFFFF\">Durch maschinelles Lernen und Verst\u00e4ndnismethoden nat\u00fcrlicher Sprache k\u00f6nnen Sie Kunden einbeziehen und Gesch\u00e4ftsprozesse automatisieren.<\/p><\/div><\/div><\/div><div class=\"three-column-text-main__box\"><div class=\"three-column-text-main__box-inner\"><div class=\"three-column-text-main__box-content\"><h3 style=\"color:#FFFFFF\">Konversationsanalyse<\/h3><p style=\"color:#FFFFFF\">\u00dcberwachen Sie Gespr\u00e4che, messen Sie die Wirksamkeit von Gespr\u00e4chserfahrungen, und ermitteln Sie M\u00f6glichkeiten zur Verbesserung des NLP-Trainings.<\/p><\/div><\/div><\/div><div class=\"three-column-text-main__box\"><div class=\"three-column-text-main__box-inner\"><div class=\"three-column-text-main__box-content\"><h3 style=\"color:#FFFFFF\">Informationssicherheit und Compliance<\/h3><p style=\"color:#FFFFFF\">Sichere Verwaltung von Transkripten und Kundendaten \u00fcber eine DSGVO-zertifizierte Plattform.<\/p><\/div><\/div><\/div><div class=\"three-column-text-main__box\"><div class=\"three-column-text-main__box-inner\"><div class=\"three-column-text-main__box-content\"><h3 style=\"color:#FFFFFF\">Angepasstes dialogorientiertes Design<\/h3><p style=\"color:#FFFFFF\">Konfigurieren und \u00e4ndern Sie Interaktionen und Erfahrungen der Endbenutzer.<\/p><\/div><\/div><\/div><div class=\"three-column-text-main__box\"><div class=\"three-column-text-main__box-inner\"><div class=\"three-column-text-main__box-content\"><h3 style=\"color:#FFFFFF\">Interaktive UI-Elemente<\/h3><p style=\"color:#FFFFFF\">Rich-Media-Elemente (Karten, Videos, Slider) und moderne UI-Elemente, um die Benutzererfahrung zu bereichern.<\/p><\/div><\/div><\/div><div class=\"three-column-text-main__box\"><div class=\"three-column-text-main__box-inner\"><div class=\"three-column-text-main__box-content\"><h3 style=\"color:#FFFFFF\">\u00dcbergabe an Live-Agenten<\/h3><p style=\"color:#FFFFFF\">Integration in g\u00e4ngige CRM- und Chat-Plattformen, um nahtlose \u00dcbergaben an Live-Agenten zu erm\u00f6glichen.<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n\n\n\t\t\t<div id=\"casestudy-slider-1\" class=\"wp-block-sutherland-casestudy-slider case-study-slider show-heading overlap-prev-block\">\n\t\t\t\t<style>\n\t\t\t\t\t#casestudy-slider-1.case-study-slider .casestudy-slider__title-section .casestudy-slider__arrows button{border-color:#26235d !important;background-color:rgba(228, 227, 245, 0.2) !important;}#casestudy-slider-1.case-study-slider .casestudy-slider__title-section .casestudy-slider__arrows svg path{fill:#26235d !important;stroke:#26235d !important;}\t\t\t\t<\/style>\n\t\t\t\t<div class=\"casestudy-slider show-arrows show-dots\">\n\t\t\t\t\t<div class=\"casestudy-slider__inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__title-section\" style=\"background-color: #FFFFFF\">\n\t\t\t\t\t\t\t\t<h2 style=\"color: #272F3D\">Fallstudien<\/h2>\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"transformation-stories-slider__arrows\">\n\t\t\t\t\t\t\t<div class=\"casestudy-slider__arrows\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<button class=\"prevarrow transformation-stories-previous\">\n\t\t\t\t\t\t\t\t\t\t\t<svg width=\"10\" height=\"14\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t\t\t\t\t\t\t\t\t<path d=\"M8.28315 12.5242L8.28317 12.5242C9.07228 11.7188 9.07228 10.4099 8.28317 9.60455L6.16673 7.44446C5.79008 7.06005 5.79009 6.43995 6.16673 6.05554L8.24909 3.93023C9.03883 3.12421 9.07333 1.8157 8.31298 1.00696C7.91578 0.584481 7.38938 0.375 6.86352 0.375C6.35066 0.375 5.83739 0.574296 5.44397 0.975831C5.44397 0.975832 5.44397 0.975833 5.44397 0.975834L1.21684 5.29024L1.21683 5.29024C0.427722 6.09562 0.427722 7.40448 1.21683 8.20986L5.44395 12.5242C6.229 13.3253 7.49834 13.3253 8.28315 12.5242Z\" fill=\"black\" stroke=\"#26235D\" stroke-width=\"0.75\" \/>\n\t\t\t\t\t\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t\t\t\t\t\tPrevious\n\t\t\t\t\t\t\t\t\t\t<\/button>\t\t\t\t\t\t\t\t\t\t\t<button class=\"nextarrow transformation-stories-next\">\n\t\t\t\t\t\t\t\t\t\t\t<svg width=\"10\" height=\"14\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t\t\t\t\t\t\t\t\t<path d=\"M1.34185 12.5242L1.34183 12.5242C0.552723 11.7188 0.552723 10.4099 1.34183 9.60455L3.45827 7.44446C3.83492 7.06005 3.83491 6.43995 3.45827 6.05554L1.37591 3.93023C0.586175 3.12421 0.551672 1.8157 1.31202 1.00696C1.70922 0.584481 2.23562 0.375 2.76148 0.375C3.27434 0.375 3.78761 0.574296 4.18103 0.975831C4.18103 0.975832 4.18103 0.975833 4.18103 0.975834L8.40816 5.29024L8.40817 5.29024C9.19728 6.09562 9.19728 7.40448 8.40817 8.20986L4.18105 12.5242C3.396 13.3253 2.12666 13.3253 1.34185 12.5242Z\" fill=\"black\" stroke=\"#26235D\" stroke-width=\"0.75\" \/>\n\t\t\t\t\t\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t\t\t\t\t\tNext\n\t\t\t\t\t\t\t\t\t\t<\/button>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<\/div>\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t<div class=\"casestudy-slider__slide-main slick-init-loader\" \n\t\t\t\t\t\t\tdata-slide-autoplay=\"true\"\n\t\t\t\t\t\t\tdata-slide-arrows=\"true\"\n\t\t\t\t\t\t\tdata-slide-dots=\"true\"\n\t\t\t\t\t\t\tdata-slide-desktop=\"3\"\n\t\t\t\t\t\t\tdata-slide-tablet=\"2\"\n\t\t\t\t\t\t\tdata-slide-mobile=\"1\"\n\t\t\t\t\t\t\tstyle=\"background-color: #FFFFFF\"\n\t\t\t\t\t\t\trole=\"list\"\n\t\t\t\t\t\t>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__slide\" role=\"listitem\" aria-label=\"Global Conglomerate senkt die Technologiekosten um 30\u202f% durch die Cloud-Modernisierung. \"\n\t\t\t\t\t\t\t\t\t>\n\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__content\"  data-url=\"https:\/\/www.sutherlandglobal.com\/de\/insights\/case-study\/global-conglomerate-expands-reach-and-its-efficiency-through-cloud-modernization-sutherland\">\n\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"770\" height=\"446\" src=\"https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/CS1-770x446-1.jpg?w=770\" class=\"attachment-1032 size-1032\" alt=\"Global Conglomerate senkt die Technologiekosten um 30\u202f% durch die Cloud-Modernisierung. \" title=\"Global Conglomerate senkt die Technologiekosten um 30\u202f% durch die Cloud-Modernisierung. \" srcset=\"https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/CS1-770x446-1.jpg 770w, https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/CS1-770x446-1.jpg?resize=300,174 300w, https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/CS1-770x446-1.jpg?resize=768,445 768w\" sizes=\"auto, (max-width: 770px) 100vw, 770px\" \/>\t\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__overlay\" style=\"background-color: rgba(0, 0, 0, 0.5)\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.sutherlandglobal.com\/de\/insights\/case-study\/global-conglomerate-expands-reach-and-its-efficiency-through-cloud-modernization-sutherland\" class=\"case-study-item-link\"><span class=\"screen-reader-text\">Global Conglomerate senkt die Technologiekosten um 30\u202f% durch die Cloud-Modernisierung. <\/span><\/a>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__content-inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"drawer-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tFallstudie\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"casestudy-slider__details\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.sutherlandglobal.com\/de\/insights\/case-study\/global-conglomerate-expands-reach-and-its-efficiency-through-cloud-modernization-sutherland\" class=\"case-study-block-title\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tGlobal Conglomerate senkt die Technologiekosten um 30\u202f% durch die Cloud-Modernisierung.  \n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"btn-main btn-white-arrow\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.sutherlandglobal.com\/de\/insights\/case-study\/global-conglomerate-expands-reach-and-its-efficiency-through-cloud-modernization-sutherland\" aria-label=\"Global Conglomerate senkt die Technologiekosten um 30\u202f% durch die Cloud-Modernisierung. \">Mehr lesen<span class=\"screen-reader-text\">Mehr lesen &#8211; Global Conglomerate senkt die Technologiekosten um 30\u202f% durch die Cloud-Modernisierung. <\/span><\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div> \n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\n\n\n<div class=\"wp-block-sutherland-column-image-text\"><div class=\"our-differentiators-colums\" style=\"background:linear-gradient(135deg,rgb(239,237,238) 0%,rgba(245,211,39,0) 100%)\"><div class=\"our-differentiators-colum left\" style=\"background:linear-gradient(121deg, rgba(224, 141, 57, 0.36) 0%, rgba(255, 255, 255, 0.36) 31%, rgba(255, 255, 255, 0.36) 64%, rgba(224, 141, 57, 0.36) 100%)\"><h2 style=\"color:#2C3546;text-align:left\">Freisetzung digitaler Leistung<\/h2><div class=\"our-differentiators-img\"><\/div><\/div><div class=\"our-differentiators-colum right\" style=\"text-align:left\"><div class=\"inner-mid-col-text-section\"><div class=\"accordian-text-section\"><div class=\"accordian-text-title\"><p class=\"title\" style=\"color:#2C3546\"><strong>Branchenf\u00fchrende Innovationen<\/strong><\/p><\/div><div class=\"accordian-text-descriptions\"><p class=\"description\" style=\"color:#2C3546\">Unterst\u00fctzt durch mehr als 200 patentierte Erfindungen nutzen wir Gen-KI-Funktionen, um Kunden sofortige, kontextbezogene und genaue Antworten zu bieten.<\/p><\/div><\/div><div class=\"accordian-text-section\"><div class=\"accordian-text-title\"><p class=\"title\" style=\"color:#2C3546\"><strong>Verbesserter Kundenservice<\/strong><\/p><\/div><div class=\"accordian-text-descriptions\"><p class=\"description\" style=\"color:#2C3546\">Bieten Sie eine Verf\u00fcgbarkeit rund um die Uhr und \u00fcberlegenen Self-Service, um Wartezeiten zu minimieren und sicherzustellen, dass Kunden jederzeit den bestm\u00f6glichen Support erhalten.\u00a0<\/p><\/div><\/div><div class=\"accordian-text-section\"><div class=\"accordian-text-title\"><p class=\"title\" style=\"color:#2C3546\"><strong>Erh\u00f6htes Kundenengagement<\/strong><\/p><\/div><div class=\"accordian-text-descriptions\"><p class=\"description\" style=\"color:#2C3546\">Nutzen Sie umfassende Kundeneinblicke, um personalisierte, kontextbezogene Interaktionen zu bieten, die die Relevanz, Genauigkeit und die gesamte Kundenerfahrung verbessern.\u00a0<\/p><\/div><\/div><div class=\"accordian-text-section\"><div class=\"accordian-text-title\"><p class=\"title\" style=\"color:#2C3546\"><strong>Kosteneinsparungen<\/strong><\/p><\/div><div class=\"accordian-text-descriptions\"><p class=\"description\" style=\"color:#2C3546\">Optimieren Sie m\u00fchelos Ressourcen, skalieren Sie den Support, und passen Sie ihn an das Unternehmenswachstum an, ohne dass erhebliche Zusatzkosten entstehen.<\/p><\/div><\/div><\/div><\/div><\/div><\/div>\n\n\n\t\t\t<div class=\"wp-block-sutherland-testimonial-block wp-block-sutherland-testimonials-block testimonials-block testimonials-layout3\" id=\"testimonial_block-4a606d3c-b01e-49c5-a4b1-1dfed00efc85\" style=\"background-color :#fff;background-image :linear-gradient(111deg, #1D1D47 0%, #212152 44%, #AC154C 100%)\">\n\t\t\t\t<style>\n\t\t\t\t\t#testimonial_block-4a606d3c-b01e-49c5-a4b1-1dfed00efc85.testimonials-block .testimonials-block__inner .testimonials-block__title-section button.slick-arrow{border-color:#26235d !important;background-color:rgba(228, 227, 245, 0.2) !important;}#testimonial_block-4a606d3c-b01e-49c5-a4b1-1dfed00efc85.testimonials-block .testimonials-block__inner .testimonials-block__title-section .slick-arrow svg path{fill:#26235d !important;stroke:#26235d !important;}\t\t\t\t<\/style>\n\t\t\t\t<div class=\"testimonials-block__inner\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"testimonials-block__title-section\" style=\"text-align: center\">\n\t\t\t\t\t\t<h2 style=\"color: #FFFFFF\">Erfahrungen unserer Kunden<\/h2>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"testimonials-block__slide-main slick-init-loader\" \n\t\t\t\t\t\tdata-slide-autoplay=\"true\"\n\t\t\t\t\t\tdata-slide-arrows=\"false\"\n\t\t\t\t\t\tdata-slide-dots=\"true\"\n\t\t\t\t\t\tdata-slide-desktop=\"1\"\n\t\t\t\t\t\tdata-slide-tablet=\"1\"\n\t\t\t\t\t\tdata-slide-mobile=\"1\"\n\t\t\t\t\t>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"testimonials-block__slide\" data-align=\"left\" style=\"background-color:#fff;background-image:linear-gradient(0deg, #FFFFFF 0%, #FFFFFF 100%);color:#272F3D;text-align:left;\">\n\t\t\t\t\t\t\t<div class=\"testimonials-block__content\">\n\t\t\t\t\t\t\t\t<div class=\"testimonials-block__content-inner\" style=\"justify-content:flex-start;\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"testimonials-block__details\">\n\t\t\t\t\t\t\t\t\t\t\n<p>Man kann es nicht deutlich genug sagen. Sutherland ist zu einem fantastischen Partner von ESPN geworden. Das Team ist Weltklasse, was sich in den Ergebnissen widerspiegelt!<\/p>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"testimonials-block__person-info\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"name\"> Douglas Kramon <\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"designation\"> Sr. Director of Customer Operations &amp; Fan Support, ESPN <\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"btn-main btn-secondary\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.sutherlandglobal.com\/?testimonials=yury-vanegas\">View Case Study <\/a>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div> \n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\n\n\t\t\t\t<div id=\"insight_slider-1\" class=\"wp-block-sutherland-insights-block overlap-prev-block insights-block-layout-3\" style=\"background-color:#FFFFFF;\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"insights-block-type-3\">\n\t\t\t\t\t\t\t\t<style>\n\t\t\t\t\t\t\t\t#insight_slider-1 .insight-slider__inner .insights__title-section .insights-block__arrows button{border-color:#26235d !important;background-color:rgba(228, 227, 245, 0.2) !important;}#insight_slider-1 .insight-slider__inner .insights__title-section .insights-block__arrows svg path{fill:#26235d !important;stroke:#26235d !important;}\t\t\t\t\t\t\t\t<\/style>\n\t\t\t\t\t\t\t\t<div class=\"insight-slider__inner\">\n\t\t\t\t\t\t\t\t\t<div class=\"insights__title-section\" style=\"background-color:#FFFFFF;\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h2 style=\"color:#2C3546 !important;\">Erkenntnisse<\/h2>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"insights-block__arrows-insights-slider\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"insights-block__arrows\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<button class=\"prevarrow\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<svg width=\"10\" height=\"14\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<path d=\"M8.28315 12.5242L8.28317 12.5242C9.07228 11.7188 9.07228 10.4099 8.28317 9.60455L6.16673 7.44446C5.79008 7.06005 5.79009 6.43995 6.16673 6.05554L8.24909 3.93023C9.03883 3.12421 9.07333 1.8157 8.31298 1.00696C7.91578 0.584481 7.38938 0.375 6.86352 0.375C6.35066 0.375 5.83739 0.574296 5.44397 0.975831C5.44397 0.975832 5.44397 0.975833 5.44397 0.975834L1.21684 5.29024L1.21683 5.29024C0.427722 6.09562 0.427722 7.40448 1.21683 8.20986L5.44395 12.5242C6.229 13.3253 7.49834 13.3253 8.28315 12.5242Z\" fill=\"black\" stroke=\"#26235D\" stroke-width=\"0.75\" \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tPrevious\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/button>\t\t\t\t\t\t\t\t\t\t\t\t\t\t<button class=\"nextarrow\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<svg width=\"10\" height=\"14\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<path d=\"M1.34185 12.5242L1.34183 12.5242C0.552723 11.7188 0.552723 10.4099 1.34183 9.60455L3.45827 7.44446C3.83492 7.06005 3.83491 6.43995 3.45827 6.05554L1.37591 3.93023C0.586175 3.12421 0.551672 1.8157 1.31202 1.00696C1.70922 0.584481 2.23562 0.375 2.76148 0.375C3.27434 0.375 3.78761 0.574296 4.18103 0.975831C4.18103 0.975832 4.18103 0.975833 4.18103 0.975834L8.40816 5.29024L8.40817 5.29024C9.19728 6.09562 9.19728 7.40448 8.40817 8.20986L4.18105 12.5242C3.396 13.3253 2.12666 13.3253 1.34185 12.5242Z\" fill=\"black\" stroke=\"#26235D\" stroke-width=\"0.75\" \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tNext\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/button>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"insights-block-row-3 insight-slider__slide-main slick-init-loader\" data-slide-autoplay=\"true\" data-slide-arrows=\"true\" data-slide-dots=\"true\" style=\"background-color:#FFFFFF;\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"insight-slider__slide\">\n\t\t\t\t<div class=\"insight-slider__content\">\n\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"540\" height=\"304\" src=\"https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/fy22-4767_thumbnail_16-9-2000x1125.jpg?w=540\" class=\"attachment-540x size-540x\" alt=\"How To Avoid Missing out on The Benefits Of Hyperautomation\" title=\"How To Avoid Missing out on The Benefits Of Hyperautomation\" srcset=\"https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/fy22-4767_thumbnail_16-9-2000x1125.jpg 2000w, https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/fy22-4767_thumbnail_16-9-2000x1125.jpg?resize=300,169 300w, https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/fy22-4767_thumbnail_16-9-2000x1125.jpg?resize=768,432 768w, https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/fy22-4767_thumbnail_16-9-2000x1125.jpg?resize=1024,576 1024w, https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/fy22-4767_thumbnail_16-9-2000x1125.jpg?resize=1536,864 1536w\" sizes=\"auto, (max-width: 540px) 100vw, 540px\" \/>\t\t\t\t\t<div class=\"insight-slider__overlay\" style=\"background-color: rgba(0, 0, 0, 0.4)\"><\/div>\n\t\t\t\t\t<a  tabindex=\"-1\" href=\"https:\/\/www.sutherlandglobal.com\/de\/insights\/blog\/how-to-avoid-missing-out-on-the-benefits-of-hyperautomation\" class=\"insight-item-link\"><span class=\"screen-reader-text\">How To Avoid Missing out on The Benefits Of Hyperautomation<\/span><\/a>\n\t\t\t\t\t<div class=\"insight-slider__content-inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"drawer-text\" style=\"color:#FFFFFF;\">Blog<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"insight-slider__details\">\n\t\t\t\t\t\t\t<a  tabindex=\"-1\" href=\"https:\/\/www.sutherlandglobal.com\/de\/insights\/blog\/how-to-avoid-missing-out-on-the-benefits-of-hyperautomation\" class=\"insight-block-title\" style=\"color:#FFFFFF;\">\n\t\t\t\t\t\t\t\tHow To Avoid Missing out on The Benefits Of Hyperautomation \n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"btn-main btn-white-arrow\">\n\t\t\t\t\t\t\t\t<a  tabindex=\"-1\" href=\"https:\/\/www.sutherlandglobal.com\/de\/insights\/blog\/how-to-avoid-missing-out-on-the-benefits-of-hyperautomation\" aria-label=\"How To Avoid Missing out on The Benefits Of Hyperautomation\">Mehr lesen<span class=\"screen-reader-text\">Mehr lesen &#8211; How To Avoid Missing out on The Benefits Of Hyperautomation<\/span><\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div> \n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<div class=\"insight-slider__slide\">\n\t\t\t\t<div class=\"insight-slider__content\">\n\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"540\" height=\"319\" src=\"https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/Customer-Care-Super-Agents.jpg?w=540\" class=\"attachment-540x size-540x\" alt=\"Customer Care Super Agents: Die neuen Wertsch\u00f6pfer\" title=\"Customer Care Super Agents: Die neuen Wertsch\u00f6pfer\" srcset=\"https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/Customer-Care-Super-Agents.jpg 859w, https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/Customer-Care-Super-Agents.jpg?resize=300,177 300w, https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/Customer-Care-Super-Agents.jpg?resize=768,453 768w\" sizes=\"auto, (max-width: 540px) 100vw, 540px\" \/>\t\t\t\t\t<div class=\"insight-slider__overlay\" style=\"background-color: rgba(0, 0, 0, 0.4)\"><\/div>\n\t\t\t\t\t<a  tabindex=\"-1\" href=\"https:\/\/www.sutherlandglobal.com\/de\/insights\/blog\/customer-care-super-agents-meet-the-new-value-creators\" class=\"insight-item-link\"><span class=\"screen-reader-text\">Customer Care Super Agents: Die neuen Wertsch\u00f6pfer<\/span><\/a>\n\t\t\t\t\t<div class=\"insight-slider__content-inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"drawer-text\" style=\"color:#FFFFFF;\">Blog<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"insight-slider__details\">\n\t\t\t\t\t\t\t<a  tabindex=\"-1\" href=\"https:\/\/www.sutherlandglobal.com\/de\/insights\/blog\/customer-care-super-agents-meet-the-new-value-creators\" class=\"insight-block-title\" style=\"color:#FFFFFF;\">\n\t\t\t\t\t\t\t\tCustomer Care Super Agents: Die neuen Wertsch\u00f6pfer \n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"btn-main btn-white-arrow\">\n\t\t\t\t\t\t\t\t<a  tabindex=\"-1\" href=\"https:\/\/www.sutherlandglobal.com\/de\/insights\/blog\/customer-care-super-agents-meet-the-new-value-creators\" aria-label=\"Customer Care Super Agents: Die neuen Wertsch\u00f6pfer\">Mehr lesen<span class=\"screen-reader-text\">Mehr lesen &#8211; Customer Care Super Agents: Die neuen Wertsch\u00f6pfer<\/span><\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div> \n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<div class=\"insight-slider__slide\">\n\t\t\t\t<div class=\"insight-slider__content\">\n\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"540\" height=\"304\" src=\"https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/fy22-4816_thumbnail_16-9-2000x1125.jpg?w=540\" class=\"attachment-540x size-540x\" alt=\"Die heutige Kundenservice-Metriken: Werden sie morgen eine Rolle spielen?\" title=\"Die heutige Kundenservice-Metriken: Werden sie morgen eine Rolle spielen?\" srcset=\"https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/fy22-4816_thumbnail_16-9-2000x1125.jpg 2000w, https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/fy22-4816_thumbnail_16-9-2000x1125.jpg?resize=300,169 300w, https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/fy22-4816_thumbnail_16-9-2000x1125.jpg?resize=768,432 768w, https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/fy22-4816_thumbnail_16-9-2000x1125.jpg?resize=1024,576 1024w, https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/fy22-4816_thumbnail_16-9-2000x1125.jpg?resize=1536,864 1536w\" sizes=\"auto, (max-width: 540px) 100vw, 540px\" \/>\t\t\t\t\t<div class=\"insight-slider__overlay\" style=\"background-color: rgba(0, 0, 0, 0.4)\"><\/div>\n\t\t\t\t\t<a  tabindex=\"-1\" href=\"https:\/\/www.sutherlandglobal.com\/de\/insights\/blog\/todays-customer-care-metrics-will-they-matter-tomorrow\" class=\"insight-item-link\"><span class=\"screen-reader-text\">Die heutige Kundenservice-Metriken: Werden sie morgen eine Rolle spielen?<\/span><\/a>\n\t\t\t\t\t<div class=\"insight-slider__content-inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"drawer-text\" style=\"color:#FFFFFF;\">Blog<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"insight-slider__details\">\n\t\t\t\t\t\t\t<a  tabindex=\"-1\" href=\"https:\/\/www.sutherlandglobal.com\/de\/insights\/blog\/todays-customer-care-metrics-will-they-matter-tomorrow\" class=\"insight-block-title\" style=\"color:#FFFFFF;\">\n\t\t\t\t\t\t\t\tDie heutige Kundenservice-Metriken: Werden sie morgen eine Rolle spielen? \n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"btn-main btn-white-arrow\">\n\t\t\t\t\t\t\t\t<a  tabindex=\"-1\" href=\"https:\/\/www.sutherlandglobal.com\/de\/insights\/blog\/todays-customer-care-metrics-will-they-matter-tomorrow\" aria-label=\"Die heutige Kundenservice-Metriken: Werden sie morgen eine Rolle spielen?\">Mehr lesen<span class=\"screen-reader-text\">Mehr lesen &#8211; Die heutige Kundenservice-Metriken: Werden sie morgen eine Rolle spielen?<\/span><\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div> \n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\n\n<div class=\"wp-block-sutherland-contactus-form wp-block-sutherland-marketo-form marketo-form overlap-prev-block overlap-next-block remove-padding\" id=\"marketo-form-249404d6-6cb5-4ec8-9413-4caa9a153e95\" style=\"background-image:linear-gradient(to right, transparent, transparent)\"><div class=\"contactus-form-main contactus-main\"><div class=\"contactus-form-inner\"><div class=\"marketo-form__column\" style=\"background-image:url(https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/contact-background-1.jpg)\"><div class=\"mb-form__header\"><h2 style=\"color:#2C3546\">Kontakt<\/h2><\/div><div id=\"marketo-form-form-2105\" class=\"mb-form__wrap\"><div class=\"mb-form__success-msg hide\">Vielen Dank f\u00fcr Ihre Nachricht! Wir freuen uns darauf, bald mit Ihnen zu sprechen.<\/div><form class=\"marketo-form__form mktoForm\" id=\"mktoForm_2105\" data-forminstance=\"marketo-form-249404d6-6cb5-4ec8-9413-4caa9a153e95-mktoForm-2105\" data-munchkin=\"668-NEQ-306\" data-formid=\"2105\"><\/form><\/div><\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-sutherland-explore-v2\"><div class=\"sutherland-explore-v2 arrow-enable\"><div class=\"explore-v2 left-explore-v2-section\" style=\"text-align:left\"><div class=\"explore-v2-text\"><a href=\"\/de\/industries\"><span class=\"screen-reader-text\">Entdecken Sie alle Branchen<\/span><\/a><h3 style=\"color:#2C3546\">Entdecken Sie alle Branchen<\/h3><\/div><\/div><div class=\"explore-v2 right-explore-v2-section\" style=\"text-align:right\"><div class=\"explore-v2-text\"><a href=\"\/de\/services\"><span class=\"screen-reader-text\">Entdecken Sie alle L\u00f6sungen<\/span><\/a><h3 style=\"color:#2C3546\">Entdecken Sie alle L\u00f6sungen<\/h3><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Our Conversational AI Solutions are enterprise-grade chatbot software applications that help automate customer self-service interactions. Learn more!<\/p>\n","protected":false},"author":21,"featured_media":4688,"parent":2621,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"_trash_the_other_posts":false,"editor_notices":[],"footnotes":""},"class_list":["post-4481","page","type-page","status-publish","has-post-thumbnail"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.6 (Yoast SEO v26.7) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>KI-gest\u00fctzte Chat- und Sprachautomatisierung f\u00fcr Self-Service-Interaktionen - Sutherland<\/title>\n<meta name=\"description\" content=\"Die unternehmenstauglichen dialogorientierten KI-Anwendungen von Sutherland erm\u00f6glichen Marken die Automatisierung von Kundeninteraktionen f\u00fcr Support, Vertrieb und andere Unternehmensprozesse durch dynamische Benutzeroberfl\u00e4chen und DIE Verarbeitung nat\u00fcrlicher Sprachen (Natural Language Processing, NLP).\u00a0\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.sutherlandglobal.com\/de\/products-x-platforms\/sutherland-conversational-ai\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Conversational AI\" \/>\n<meta property=\"og:description\" content=\"Die unternehmenstauglichen dialogorientierten KI-Anwendungen von Sutherland erm\u00f6glichen Marken die Automatisierung von Kundeninteraktionen f\u00fcr Support, Vertrieb und andere Unternehmensprozesse durch dynamische Benutzeroberfl\u00e4chen und DIE Verarbeitung nat\u00fcrlicher Sprachen (Natural Language Processing, NLP).\u00a0\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.sutherlandglobal.com\/de\/products-x-platforms\/sutherland-conversational-ai\" \/>\n<meta property=\"og:site_name\" content=\"Sutherland - 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