{"id":4481,"date":"2023-08-31T11:06:44","date_gmt":"2023-08-31T11:06:44","guid":{"rendered":"https:\/\/www.sutherlandglobal.com\/?page_id=4481"},"modified":"2026-07-19T20:22:05","modified_gmt":"2026-07-20T04:22:05","slug":"sutherland-conversational-ai","status":"publish","type":"page","link":"https:\/\/www.sutherlandglobal.com\/de\/products-x-platforms\/sutherland-conversational-ai","title":{"rendered":"Conversational AI"},"content":{"rendered":"<div class=\"services-banner__corner-wrap\" style=\"background-color:#00001b;\">\n<div style=\"--sb-fs-title-d:50px;--sb-fs-title-m:44px;--sb-fs-sub-d:28px;--sb-fs-sub-m:24px;--sb-fs-desc-d:16px;--sb-fs-desc-m:14px;--sb-lh-title-d:58px;--sb-lh-title-m:48px;--sb-lh-sub-d:34px;--sb-lh-sub-m:30px;--sb-lh-desc-d:26px;--sb-lh-desc-m:23px;\" class=\"services-banner services-banner--bg-deep-indigo wp-block-sutherland-new-insight-banner\" data-services-banner=\"\" data-services-banner-config=\"{&quot;autoplay&quot;:false,&quot;autoplaySpeed&quot;:6000,&quot;arrows&quot;:true,&quot;dots&quot;:true}\" aria-labelledby=\"services-banner-title-sib-1\">\n\t<div class=\"services-banner__bg\" aria-hidden=\"true\"><\/div>\n\n\t<div class=\"services-banner__container\">\n\t\t<div class=\"services-banner__layout\">\n\n\t\t\t<div class=\"services-banner__text\">\n\t\t\t\t\t\t\t\t\t<nav class=\"breadcrumb breadcrumb--hero services-banner__breadcrumb\" aria-label=\"Breadcrumb\">\n\t\t\t\t\t\t<ol class=\"breadcrumb__list\" role=\"list\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"breadcrumb__item\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.sutherlandglobal.com\/de\/\" class=\"breadcrumb__link\">Home<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"breadcrumb__item\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.sutherlandglobal.com\/de\/products-x-platforms\" class=\"breadcrumb__link\">Produkte und Plattformen\u00a0<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"breadcrumb__item\" aria-current=\"page\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"breadcrumb__current\">Conversational AI<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ol>\n\t\t\t\t\t<\/nav>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h1\n\t\t\t\t\t\tid=\"services-banner-title-sib-1\"\n\t\t\t\t\t\tclass=\"services-banner__title\"\n\t\t\t\t\t\t\t\t\t\t\t>\n\t\t\t\t\t\tKundeninteraktionen mit Enterprise-Grade Conversational AI automatisieren\t\t\t\t\t<\/h1>\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<a\n\t\t\t\t\t\thref=\"#form\"\n\t\t\t\t\t\tclass=\"services-banner__cta\"\n\t\t\t\t\t\taria-label=\"Sprechen Sie mit unseren Experten\"\n\t\t\t\t\t\t\t\t\t\t\t>\n\t\t\t\t\t\t<span>Sprechen Sie mit unseren Experten<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t<div class=\"services-banner__media\">\n\t\t\t\t\t\t\t\t\t<div\n\t\t\t\t\t\tid=\"services-banner-slider-sib-1\"\n\t\t\t\t\t\tclass=\"services-banner__carousel services-banner__carousel--has-video\"\n\t\t\t\t\t\tdata-services-banner-slider\n\t\t\t\t\t\trole=\"region\"\n\t\t\t\t\t\taria-label=\"Featured insights\"\n\t\t\t\t\t\taria-roledescription=\"carousel\"\n\t\t\t\t\t>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<article\n\t\t\t\t\t\t\t\tclass=\"services-banner__slide\"\n\t\t\t\t\t\t\t\taria-roledescription=\"slide\"\n\t\t\t\t\t\t\t\taria-label=\"1 of 1\"\n\t\t\t\t\t\t\t>\n\t\t\t\t\t\t\t\t\t\t\t\t<figure class=\"services-banner__figure services-banner__figure--video\">\n\t\t\t\t\t<iframe\n\t\t\t\t\t\tclass=\"services-banner__embed-iframe\"\n\t\t\t\t\t\tdata-embed-src=\"https:\/\/player.vimeo.com\/video\/836922600?autoplay=1&#038;muted=1&#038;dnt=1\"\n\t\t\t\t\t\ttitle=\"Vimeo video player\"\n\t\t\t\t\t\tallow=\"autoplay; fullscreen; picture-in-picture\"\n\t\t\t\t\t\tallowfullscreen\n\t\t\t\t\t\tloading=\"eager\"\n\t\t\t\t\t><\/iframe>\n\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t\t\t<\/article>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"services-banner__wave\" aria-hidden=\"true\">\n\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"1226\" height=\"226\" viewBox=\"0 0 1226 226\" fill=\"none\" preserveAspectRatio=\"none\" focusable=\"false\">\n\t\t\t<g filter=\"url(#filter0_f_4857_6526)\">\n\t\t\t\t<path d=\"M1135.98 90.0001L101.26 135.63C90.8926 136.088 82.1439 127.999 81.7886 117.627C81.4292 107.136 89.791 98.4133 100.288 98.3289L1135.98 90.0001Z\" fill=\"url(#paint0_linear_4857_6526)\"\/>\n\t\t\t<\/g>\n\t\t\t<defs>\n\t\t\t\t<filter id=\"filter0_f_4857_6526\" x=\"-8.22241\" y=\"0\" width=\"1234.2\" height=\"225.649\" filterUnits=\"userSpaceOnUse\" color-interpolation-filters=\"sRGB\">\n\t\t\t\t\t<feFlood flood-opacity=\"0\" result=\"BackgroundImageFix\"\/>\n\t\t\t\t\t<feBlend mode=\"normal\" in=\"SourceGraphic\" in2=\"BackgroundImageFix\" result=\"shape\"\/>\n\t\t\t\t\t<feGaussianBlur stdDeviation=\"45\" result=\"effect1_foregroundBlur_4857_6526\"\/>\n\t\t\t\t<\/filter>\n\t\t\t\t<linearGradient id=\"paint0_linear_4857_6526\" x1=\"82.0541\" y1=\"117.619\" x2=\"1136.18\" y2=\"87.5782\" gradientUnits=\"userSpaceOnUse\">\n\t\t\t\t\t<stop stop-color=\"#5265DF\"\/>\n\t\t\t\t\t<stop offset=\"1\" stop-color=\"#5265DF\" stop-opacity=\"0\"\/>\n\t\t\t\t<\/linearGradient>\n\t\t\t<\/defs>\n\t\t<\/svg>\n\t<\/div>\n<\/div>\n<\/div>\n\n\n\t\t<div class=\"ind-stats__corner-wrap\">\n\t\t<section\n\t\t\tstyle=\"--ind-stats-link-color:#ffffff;--ind-stats-fs-desc-d:16px;--ind-stats-fs-desc-d-lg:18px;--ind-stats-fs-desc-m:16px;--ind-stats-lh-desc-d:20px;--ind-stats-lh-desc-d-lg:22px;--ind-stats-lh-desc-m:18px;background-image:linear-gradient(180deg, #00001b 0%, #091867 100%);\" class=\"ind-stats ind-stats--variant-horizontal wp-block-sutherland-industry-stats\"\t\t\trole=\"region\"\n\t\t\t\t\t\t\taria-label=\"Key statistics\"\n\t\t\t\t\t>\n\t\t\t<div class=\"ind-stats__inner ind-stats__inner--horizontal\">\n\t\t\t\t\t\t\t<div class=\"ind-stats__text ind-stats__text--horizontal\">\n\t\t\t\t\t<div class=\"ind-stats__intro-row\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"ind-stats__intro-desc-column\">\n\t\t\t\t\t\t\t<div class=\"ind-stats__desc\" style=\"color:#dddddd\">\n\n<p>Da sich Verbraucherpr\u00e4ferenzen mit neuen Technologien weiterentwickeln, verlangen sie \u00fcberlegene, technologiegest\u00fctzte Erfahrungen. Die Conversational AI von Sutherland automatisiert Support und Vertrieb durch dynamische Benutzeroberfl\u00e4chen und NLP (Verarbeitung nat\u00fcrlicher Sprache). Diese Anwendungen bieten ma\u00dfgeschneiderten Self-Service, der sich nahtlos in CRM- und Enterprise-Systeme integriert.<\/p>\n\n\n\n<p>Durch den Einsatz unserer NLP Workbench und des Prompt Studio stellen Marken schnelles Training und konformen KI-Ton sicher. Unser GenAI-Bot liefert sofortige, kontextuell genaue Antworten und sammelt dabei Daten zur Effizienzverbesserung.<\/p>\n\n<\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<\/div>\n\t\t\n\n\n<div class=\"wp-block-sutherland-new-platform-feature-benefits features-benefits-block\" style=\"background-color:#ffffff;--fb-dot-active-color:#26235D;--fb-dot-inactive-color:#12ACF7\"><div class=\"component-wrapper-main\" style=\"background-color:#ffffff\"><div class=\"full-width-container\"><div class=\"features-benefits\"><div class=\"features-benefits__inner\"><h2 class=\"features-benefits__title\" style=\"color:#26235D\">Funktionen und Vorteile<\/h2><div class=\"features-benefits__cards\" style=\"background-color:#F3FAFF\"><div class=\"features-benefits__slider js-features-benefits-slider\" data-show-dots=\"true\" data-card-count=\"8\"><div class=\"features-benefits__card\" style=\"background-color:#F3FAFF\"><h3 class=\"features-benefits__card-title\" style=\"color:#26235D\">Automatisierte Erlebnisse<\/h3><div class=\"features-benefits__card-description\" style=\"color:#404040\">Durch maschinelles Lernen und Methoden zum nat\u00fcrlichen Sprachverstehen Kunden einbeziehen und Gesch\u00e4ftsprozesse automatisieren.<\/div><\/div><div class=\"features-benefits__card\" style=\"background-color:#F3FAFF\"><h3 class=\"features-benefits__card-title\" style=\"color:#26235D\">Mehrsprachige F\u00e4higkeiten<\/h3><div class=\"features-benefits__card-description\" style=\"color:#404040\">Nutzer in ihrer bevorzugten Sprache ansprechen f\u00fcr ein nahtloses globales Erlebnis.<\/div><\/div><div class=\"features-benefits__card\" style=\"background-color:#F3FAFF\"><h3 class=\"features-benefits__card-title\" style=\"color:#26235D\">Integrierte Plattform<\/h3><div class=\"features-benefits__card-description\" style=\"color:#404040\">Application-Runtime Umgebung f\u00fcr Anwendungen zur Anbindung von Conversational-AI-L\u00f6sungen an Drittanbieteranwendungen und Unternehmenssysteme.<\/div><\/div><div class=\"features-benefits__card\" style=\"background-color:#F3FAFF\"><h3 class=\"features-benefits__card-title\" style=\"color:#26235D\">Omnichannel-Support<\/h3><div class=\"features-benefits__card-description\" style=\"color:#404040\">Einheitliche Erfahrung \u00fcber Web, Mobile, Messaging-Apps und Sprachkan\u00e4le.<\/div><\/div><div class=\"features-benefits__card\" style=\"background-color:#F3FAFF\"><h3 class=\"features-benefits__card-title\" style=\"color:#26235D\">Interaktive UI-Elemente<\/h3><div class=\"features-benefits__card-description\" style=\"color:#404040\">Rich-Media-Elemente (Karten, Videos, Slider) und moderne UI-Elemente zur Bereicherung der Nutzererfahrung.<\/div><\/div><div class=\"features-benefits__card\" style=\"background-color:#F3FAFF\"><h3 class=\"features-benefits__card-title\" style=\"color:#26235D\">\u00dcbergabe an Live-Agenten<\/h3><div class=\"features-benefits__card-description\" style=\"color:#404040\">Integration in g\u00e4ngige CRM- und Chat-Plattformen f\u00fcr nahtlose \u00dcbergaben an Live-Agenten.<\/div><\/div><div class=\"features-benefits__card\" style=\"background-color:#F3FAFF\"><h3 class=\"features-benefits__card-title\" style=\"color:#26235D\">Konversationsanalyse<\/h3><div class=\"features-benefits__card-description\" style=\"color:#404040\">Gespr\u00e4che \u00fcberwachen, Wirksamkeit von Gespr\u00e4chserfahrungen messen und M\u00f6glichkeiten zur Verbesserung des NLP-Trainings identifizieren.<\/div><\/div><div class=\"features-benefits__card\" style=\"background-color:#F3FAFF\"><h3 class=\"features-benefits__card-title\" style=\"color:#26235D\">Informationssicherheit und Compliance<\/h3><div class=\"features-benefits__card-description\" style=\"color:#404040\">Transkripte und Kundendaten sicher \u00fcber eine DSGVO-zertifizierte Plattform verwalten.<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-sutherland-new-why-sutherland au-bg-group\"><div class=\"component-wrapper-main\" style=\"background-color:#ffffff\"><div class=\"au-bg-wrapper\" aria-hidden=\"true\"><img class=\"au-bg-wrapper__decor-img au-bg-wrapper__decor-img--desktop\" src=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/Background-Imageplatform.png\" alt=\"\" loading=\"lazy\" decoding=\"async\"\/><\/div><div class=\"full-width-container\"><section class=\"ws-differentiators\" aria-labelledby=\"au-diff-title\" style=\"--ws-diff-title-color:#26235D;--ws-diff-subtitle-color:#2c3546;--ws-diff-card-title-color:#26235d;--ws-diff-card-body-color:#404040;--ws-diff-toggle-bg:#12ACF7;--ws-diff-card-bg:#f3faff\"><div class=\"ws-differentiators__inner\"><div class=\"ws-differentiators__left\"><h2 id=\"au-diff-title\" class=\"ws-differentiators__title\"><span>Darum sollten Sie sich f\u00fcr Sutherland entscheiden<\/span><\/h2><\/div><div class=\"ws-differentiators__right is-one-column\" aria-label=\"Key differentiators\"><article class=\"ws-differentiators__card\" aria-label=\"1 of 4\"><div class=\"ws-differentiators__card-content\"><div class=\"ws-differentiators__card-header\"><h3 class=\"ws-differentiators__card-title\">Branchenf\u00fchrende Innovation<\/h3><button class=\"ws-differentiators__card-toggle\" aria-expanded=\"false\" aria-label=\"Toggle description\" type=\"button\"><\/button><\/div><p class=\"ws-differentiators__card-body\">Gest\u00fctzt auf 363 patentierte Erfindungen liefert unsere GenAI kontextrelevante und hochpr\u00e4zise Antworten.<\/p><\/div><\/article><article class=\"ws-differentiators__card\" aria-label=\"2 of 4\"><div class=\"ws-differentiators__card-content\"><div class=\"ws-differentiators__card-header\"><h3 class=\"ws-differentiators__card-title\">Verbesserter Kundenservice<\/h3><button class=\"ws-differentiators__card-toggle\" aria-expanded=\"false\" aria-label=\"Toggle description\" type=\"button\"><\/button><\/div><p class=\"ws-differentiators__card-body\">24\/7-Self-Service anbieten, um Wartezeiten zu vermeiden und jederzeit \u00fcberlegene Unterst\u00fctzung sicherzustellen.\n<\/p><\/div><\/article><article class=\"ws-differentiators__card\" aria-label=\"3 of 4\"><div class=\"ws-differentiators__card-content\"><div class=\"ws-differentiators__card-header\"><h3 class=\"ws-differentiators__card-title\">Gesteigertes Kundenengagement <\/h3><button class=\"ws-differentiators__card-toggle\" aria-expanded=\"false\" aria-label=\"Toggle description\" type=\"button\"><\/button><\/div><p class=\"ws-differentiators__card-body\">Tiefe Einblicke nutzen f\u00fcr personalisierte, kontextuelle Interaktionen, die Relevanz und Gesamt-CX steigern.\n<\/p><\/div><\/article><article class=\"ws-differentiators__card\" aria-label=\"4 of 4\"><div class=\"ws-differentiators__card-content\"><div class=\"ws-differentiators__card-header\"><h3 class=\"ws-differentiators__card-title\">Kosteneinsparungen<\/h3><button class=\"ws-differentiators__card-toggle\" aria-expanded=\"false\" aria-label=\"Toggle description\" type=\"button\"><\/button><\/div><p class=\"ws-differentiators__card-body\">Support-Abl\u00e4ufe m\u00fchelos skalieren und Ressourcen optimieren, um ohne erhebliche Mehrkosten zu wachsen.\n<\/p><\/div><\/article><\/div><\/div><\/section><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-sutherland-new-platform-testimonials testimonials-slider-block\" style=\"background:#ffffff00\"><div class=\"wp-block-sutherland-new-platform-testimonials testimonials-slider-inner component-wrapper-main\" style=\"background-color:#dce8f5;--ts-main-title-color:#1e2d5a;--ts-name-color:#1e2d5a;--ts-designation-color:#6b7280;--ts-company-color:#6b7280;--ts-quote-color:#374151;--ts-card-bg:#ffffff;--ts-active-dot:#26235D;--ts-inactive-dot:#12ACF7\"><div class=\"full-width-container\"><div class=\"ts-inner\"><div class=\"ts-header\"><h2 class=\"ts-main-title\">Was unsere Kunden sagen<\/h2><\/div><div class=\"ts-slider\" data-show-dots=\"false\" data-show-arrows=\"false\" data-card-count=\"1\" aria-live=\"polite\"><div class=\"ts-slide\"><div class=\"ts-card\" data-index=\"0\" role=\"group\" aria-label=\"Testimonial 1 of 1\" style=\"background-color:#DDEBF6\"><div class=\"ts-card-content-body\" style=\"background-color:#ffffff\"><span class=\"ts-quote-mark ts-quote-mark--open\" aria-hidden=\"true\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"33\" height=\"25\" viewBox=\"0 0 33 25\" fill=\"none\"><path d=\"M8.91988 0L13.6829 3.81044C10.9117 5.28265 7.70747 8.91989 6.92806 12.0375C7.18787 11.8643 7.96727 11.7777 8.66008 11.7777C11.9509 11.7777 14.5489 14.2891 14.5489 18.013C14.5489 21.7368 11.4313 24.8544 7.70747 24.8544C3.63723 24.8544 0 21.6502 0 16.0212C0 9.52609 3.55063 3.72384 8.91988 0ZM26.4998 0L31.3495 3.81044C28.5783 5.28265 25.2874 8.91989 24.5946 12.0375C24.8544 11.8643 25.6338 11.7777 26.3266 11.7777C29.5309 11.7777 32.1289 14.2891 32.1289 18.013C32.1289 21.7368 29.0979 24.8544 25.2874 24.8544C21.2172 24.8544 17.6666 21.6502 17.6666 16.0212C17.6666 9.52609 21.1306 3.72384 26.4998 0Z\" fill=\"#12ACF7\" fill-opacity=\"0.4\"><\/path><\/svg><\/span><p class=\"ts-quote-text\">Es kann nicht genug betont werden. Sutherland ist ein hervorragender Partner von ESPN geworden. Ihr Team ist Weltklasse, und die Ergebnisse sprechen f\u00fcr sich! <\/p><span class=\"ts-quote-mark ts-quote-mark--close\" aria-hidden=\"true\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"33\" height=\"25\" viewBox=\"0 0 33 25\" fill=\"none\"><path d=\"M23.209 24.8545L18.446 21.0441C21.2172 19.5718 24.4214 15.9346 25.2008 12.817C24.941 12.9902 24.1616 13.0768 23.4688 13.0768C20.178 13.0768 17.58 10.5654 17.58 6.84152C17.58 3.11769 20.6976 6.10352e-05 24.4214 6.10352e-05C28.4917 6.10352e-05 32.1289 3.20429 32.1289 8.83334C32.1289 15.3284 28.5783 21.1307 23.209 24.8545ZM5.62906 24.8545L0.779417 21.0441C3.55064 19.5718 6.84147 15.9346 7.53428 12.817C7.27448 12.9902 6.49507 13.0768 5.80227 13.0768C2.59804 13.0768 1.14441e-05 10.5654 1.14441e-05 6.84152C1.14441e-05 3.11769 3.03104 6.10352e-05 6.84147 6.10352e-05C10.9117 6.10352e-05 14.4623 3.20429 14.4623 8.83334C14.4623 15.3284 10.9983 21.1307 5.62906 24.8545Z\" fill=\"#12ACF7\" fill-opacity=\"0.4\"><\/path><\/svg><\/span><\/div><div class=\"ts-card-footer\" style=\"background-color:#DDEBF6\"><div class=\"ts-author-info\"><span class=\"ts-dot-accent\" aria-hidden=\"true\">\u25cf<\/span><span class=\"ts-author-name\">Douglas Kramon<\/span><span class=\"ts-author-designation\">Sr. Director of Customer Support &amp; Fan Support<\/span><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n\n\n<div class=\"wp-block-sutherland-new-related-insights related-insights-block-2\"><div class=\"component-wrapper-main\" style=\"\"><div class=\"full-width-container\"><section class=\"insights\"><div class=\"insights__inner\"><div class=\"insights__header\"><h2 class=\"insights__title\" style=\"\">Mehr lesen<\/h2><\/div><div class=\"insights__cards\" data-slide=\"0\" data-card-count=\"3\"><div class=\"insights__card-wrapper\"><div class=\"insights__card\"><div class=\"insights__card-body\"><h3 class=\"insights__card-title\" style=\"\">How To Avoid Missing out on The Benefits Of Hyperautomation<\/h3><p class=\"insights__card-desc\">Hyperautomation can bring transformation to an enterprise, but only when you have the proper roadmap, governance and change management. Here&#039;s what you can do now to keep your automation efforts from failing.<\/p><a href=\"https:\/\/www.sutherlandglobal.com\/de\/insights\/blog\/how-to-avoid-missing-out-on-the-benefits-of-hyperautomation\" class=\"insights__card-btn\"><span class=\"insights__card-btn-dot\"><\/span>Read More<\/a><\/div><div class=\"insights__card-media\"><span class=\"insights__card-tag\"><a style=\"\" href=\"https:\/\/www.sutherlandglobal.com\/insights\/blog\" title=\"Blog\">Blog<\/a><\/span><img decoding=\"async\" src=\"https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/fy22-4767_thumbnail_16-9-2000x1125.jpg\" alt=\"How To Avoid Missing Out On The Benefits Of Hyperautomation\" title=\"How To Avoid Missing out on The Benefits Of Hyperautomation\" loading=\"lazy\"><\/div><\/div><\/div><div class=\"insights__card-wrapper\"><div class=\"insights__card\"><div class=\"insights__card-body\"><h3 class=\"insights__card-title\" style=\"\">Customer Care Super Agents: Meet the New Value Creators<\/h3><p class=\"insights__card-desc\">Tomorrow&#039;s customer care will be more relational than transactional, with a focus on long-term value creation.<\/p><a href=\"https:\/\/www.sutherlandglobal.com\/de\/insights\/blog\/customer-care-super-agents-meet-the-new-value-creators\" class=\"insights__card-btn\"><span class=\"insights__card-btn-dot\"><\/span>Read More<\/a><\/div><div class=\"insights__card-media\"><span class=\"insights__card-tag\"><a style=\"\" href=\"https:\/\/www.sutherlandglobal.com\/insights\/blog\" title=\"Blog\">Blog<\/a><\/span><img decoding=\"async\" src=\"https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/Customer-Care-Super-Agents.jpg\" alt=\"Customer Care Super Agents\" title=\"Customer Care Super Agents: Meet the New Value Creators\" loading=\"lazy\"><\/div><\/div><\/div><div class=\"insights__card-wrapper\"><div class=\"insights__card\"><div class=\"insights__card-body\"><h3 class=\"insights__card-title\" style=\"\">Today\u2019s Customer Care Metrics: Will They Matter Tomorrow?<\/h3><p class=\"insights__card-desc\">AHT, FCR, CSAT, and NPS will carry less weight as customer care pivots from a cost center to a profit engine.<\/p><a href=\"https:\/\/www.sutherlandglobal.com\/de\/insights\/blog\/todays-customer-care-metrics-will-they-matter-tomorrow\" class=\"insights__card-btn\"><span class=\"insights__card-btn-dot\"><\/span>Read More<\/a><\/div><div class=\"insights__card-media\"><span class=\"insights__card-tag\"><a style=\"\" href=\"https:\/\/www.sutherlandglobal.com\/insights\/blog\" title=\"Blog\">Blog<\/a><\/span><img decoding=\"async\" src=\"https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/fy22-4816_thumbnail_16-9-2000x1125.jpg\" alt=\"Today&#039;s Customer Care Metrics: Will They Matter Tomorrow?\" title=\"Today\u2019s Customer Care Metrics: Will They Matter Tomorrow?\" loading=\"lazy\"><\/div><\/div><\/div><\/div><\/div><\/section><\/div><\/div><\/div>\n\n\n<div style=\"height:1px\" aria-hidden=\"true\" id=\"form\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-sutherland-new-contact-form wp-block-sutherland-marketo-form marketo-form\" id=\"marketo-form-e6f9ef9e-8ee0-465a-a6c8-fe7fab3bf4a8\"><style>\n                        #marketo-form-e6f9ef9e-8ee0-465a-a6c8-fe7fab3bf4a8 .connect-section__heading { color: #12ACF7 !important; }\n                        #marketo-form-e6f9ef9e-8ee0-465a-a6c8-fe7fab3bf4a8 .connect-section__description { color: #ffffff !important; }\n                    <\/style><div class=\"component-wrapper-main\" style=\"background-image:linear-gradient(to right, transparent, transparent)\"><div class=\"full-width-container\"><div class=\"connect-section__surface\"><div class=\"new-feature-form contactus-form-main contactus-main\"><div class=\"content__cta-wrapper\"><div class=\"content__cta-block connect-section__layout\" role=\"region\" aria-label=\"Connect section\"><div class=\"connect-section__col connect-section__col--left\"><div class=\"content__cta-title connect-section__intro\"><h2 class=\"connect-section__heading\" style=\"color:#12ACF7\">Kontakt<\/h2><\/div><div class=\"content__cta-promo\" aria-hidden=\"true\"><div class=\"content__cta-promo-blur\"><div class=\"content__cta-promo-image connect-section__visual new-contact-us__bg-shape contact__bg-shape--desktop\" aria-hidden=\"true\"><video id=\"connect-section-visual-marketo-form-e6f9ef9e-8ee0-465a-a6c8-fe7fab3bf4a8\" width=\"1920\" height=\"800\" autoplay loop muted playsinline preload=\"none\" class=\"new-contact-us__bg-video\"><source src=\"https:\/\/sites-sutherlandglobal-com-staging.go-vip.net\/sutherland\/wp-content\/uploads\/sites\/2\/Mobius_O_Clock-turn-V1-3MB.webm\" type=\"video\/webm\"\/><source src=\"https:\/\/sites-sutherlandglobal-com-staging.go-vip.net\/sutherland\/wp-content\/uploads\/sites\/2\/Mobius_O_Clock-turn.mp4\" type=\"video\/mp4\"\/><\/video><\/div><\/div><\/div><\/div><div class=\"connect-section__col connect-section__col--right\"><div id=\"marketo-form-form-2105\" style=\"background-image:linear-gradient(140deg,rgb(15,14,45) 0%,rgb(15,14,45) 100%)\" class=\"mb-form__wrap connect-section__form-panel\"><div class=\"mb-form__success-msg hide\" role=\"status\" aria-live=\"polite\">Thanks for reaching out! We look forward to talking soon.<\/div><form class=\"marketo-form__form mktoForm content__cta-form\" id=\"mktoForm_2105\" data-forminstance=\"marketo-form-e6f9ef9e-8ee0-465a-a6c8-fe7fab3bf4a8-mktoForm-2105\" data-munchkin=\"668-NEQ-306\" data-formid=\"2105\" aria-label=\"Contact form\"><\/form><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Our Conversational AI Solutions are enterprise-grade chatbot software applications that help automate customer self-service interactions. Learn more!<\/p>\n","protected":false},"author":21,"featured_media":4688,"parent":2621,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"_trash_the_other_posts":false,"editor_notices":[],"footnotes":""},"class_list":["post-4481","page","type-page","status-publish","has-post-thumbnail"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.6 (Yoast SEO v26.7) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>KI-gest\u00fctzte Chat- und Sprachautomatisierung f\u00fcr Self-Service-Interaktionen - Sutherland<\/title>\n<meta name=\"description\" content=\"Die unternehmenstauglichen dialogorientierten KI-Anwendungen von Sutherland erm\u00f6glichen Marken die Automatisierung von Kundeninteraktionen f\u00fcr Support, Vertrieb und andere Unternehmensprozesse durch dynamische Benutzeroberfl\u00e4chen und DIE Verarbeitung nat\u00fcrlicher Sprachen (Natural Language Processing, NLP).\u00a0\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.sutherlandglobal.com\/de\/products-x-platforms\/sutherland-conversational-ai\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Conversational AI\" \/>\n<meta property=\"og:description\" content=\"Die unternehmenstauglichen dialogorientierten KI-Anwendungen von Sutherland erm\u00f6glichen Marken die Automatisierung von Kundeninteraktionen f\u00fcr Support, Vertrieb und andere Unternehmensprozesse durch dynamische Benutzeroberfl\u00e4chen und DIE Verarbeitung nat\u00fcrlicher Sprachen (Natural Language Processing, NLP).\u00a0\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.sutherlandglobal.com\/de\/products-x-platforms\/sutherland-conversational-ai\" \/>\n<meta property=\"og:site_name\" content=\"Sutherland - 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